1/5 Vik M. 11 months ago on Google
They
do
not
care
about
customer
service.
Passive-aggressive
attitude
by
owner.
We
used
to
be
members
but
had
to
cancel
our
membership
for
numerous
reasons:
1.
Smelly
porta-potties
when
they
have
working
bathrooms
on
the
property.
We
were
told
the
bathroom
plumbing
needs
an
upgrade-
3
years
ago!
Seriously,
you
can't
fix
the
plumbing
in
3
years?
2.
Water
to
wash
hands
outside
the
porta-potties
ran
out
and
they
did
not
replace.
3.
Closed
the
villa
area
(where
you
actually
have
nice
views)
on
the
weekdays.
Now
they
have
tables
and
chairs
in
the
parking
lot!
No
views,
just
look
at
the
side
of
the
barn
on
one
side,
porta-potties
on
the
other,
and
the
dirt
on
the
side
of
a
hill
in
front
of
you
while
you
drink
wine,
yes,
in
a
parking
lot.
We
went
on
a
weekend
and
the
owner
was
mad
that
cars
were
parallel
parked
and
not
angle
parked.
She
then
refused
to
let
anyone
up
to
the
villa
until
she
made
everyone
move
their
cars.
She
said
she
wanted
to
"inspect"
the
villa
area
before
letting
people
up
in
45
minutes
(it
was
4:15
and
she
said
no
one
is
allowed
up
until
5:00).
So,
about
30
patrons
were
waiting
in
the
parking
lot.
No
one
believed
her
"inspection"
excuse,
especially
since
all
the
other
weekend
days
we
have
gone,
we
never
had
an
experience
where
the
villa
area
was
not
accessible.
4.
Closed
the
trails
near
the
creek.
This
was
a
beautiful
walk
in
the
redwoods
near
a
stream.
One
the
of
the
first
things
this
owner
did
was
closed
access
to
the
trail.
5.
Poor
attitude-
"I'm
the
owner
and
I'll
do
what
I
like."
So
many
other
wineries
in
the
region
for
such
behavior
from
the
owner.
I
am
sure
the
owner
will
reply
with
some
lame
explanation
how
she
was
being
reasonable
but
it
is
the
patron
who
is
at
fault.
Do
not
believe
it!
I
have
no
desire
to
write
a
negative
review
for
a
local
business.
However,
the
situation
merits
a
posting.
Unless
she
just
changed
past
responses,
if
you
look
through
the
negative
reviews
and
the
owner
response,
not
once
does
she
indicate
perhaps
the
winery
needs
to
adjust.
The
customer
is
always
wrong.
This
tells
you
all
you
need
to
know.
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