2/5 Amee R. 3 years ago on Google
A
serious
disappointment!
Last
Wednesday,
Dec
16th,
my
gf
put
in
an
order
through
the
chipotle
website,
for
pickup
for
us
to
enjoy
after
going
to
see
a
Christmas
light
display.
It
was
my
birthday,
so
I
thought
it
would
be
nice
to
grab
one
of
my
favorites
instead
of
cooking.
I
had
no
idea
what
we
were
in
for.
By
the
time
we
got
to
the
restaurant
the
food
was
supposed
to
be
ready,
but
when
she
went
to
the
door
it
was
locked.
Apparently
they
were
closed
for
pickup
at
9,
so
only
deliveries
till
10pm.
With
the
current
state
of
things
I
can
understand
changes
to
operations
and
hours,
but
like
I
said
we
ordered
directly
from
the
chipotle
website.
So
after
standing
at
the
door
for
a
minute
or
so
a
worker
came
out
to
see
what
she
needed.
He
said
it
would
be
ready
in
5
minutes
and
they
started
making
our
order.
We
waited
in
the
car
because
it
was
about
30
degrees
outside.
One
by
one,
others
walked
up
to
the
door
to
pick
up
orders.
There
were
people
standing
around
inside,
and
not
one
of
them
even
had
the
courtesy
to
let
people
know
they
would
come
out
when
they
had
gathered
all
the
orders.
So
all
of
the
people
were
stuck
waiting
in
the
cold
for
15
minutes,
without
so
much
as
a
hello
from
anyone
who
worked
there.
Then
one
lady
that
worked
there
grabbed
up
a
bunch
of
orders
and
came
to
the
door.
She
read
of
a
few
names,
and
handed
out
bags.
My
gf
was
standing
there
wondering
where
our
food
was.
The
lady
said
there
was
a
name
she
couldn't
pronounce
on
one
order
and
held
up
the
bag
for
everyone
to
look
at.
It
was
ours.
Now
my
gf
has
a
well
known
name,
so
idk
why
the
worker
was
being
so
rude.
We
grabbed
our
dinner
and
headed
home.
This
was
one
of
my
favorite
places,
and
I
was
so
disappointed
in
their
service.
It
wasn't
just
with
us,
but
everyone
that
night.
It's
not
like
they
were
closing
in
10
minutes,
or
they
were
super
slammed.
I
have
worked
in
restaurants
and
know
how
frustrating
it
is
to
get
a
last
minute
order.
Also
it
was
in
no
way
our
fault
that
the
website
let
us
have
a
pickup
option.
I
was
hoping
that
the
food
would
at
least
be
good
and
we
could
enjoy
the
rest
of
our
night.
Unfortunately
that
was
not
the
case.
We
barely
had
anything
in
the
burrito
bowls
we
ordered.
Usually
I
eat
half
for
one
meal
and
save
half
for
another,
but
there
was
no
way
that
was
gonna
happen
with
the
sparse
amount
of
food
they
threw
in.
It
was
like
they
were
running
out
and
refused
to
make
more.
I
had
gotten
the
sofritas,
and
it
looked
as
though
it
had
been
sitting
out
for
hours
in
open
air.
This
is
my
go
to
dish,
and
never
have
i
been
so
unhappy
with
it.
All
of
the
sofritas
bits
were
hard.
Needless
to
say
I
do
not
think
I
will
be
returning
to
this
location,
because
of
lack
of
professionalism
with
the
staff,
and
poor
food
quality.
Hopefully
they
can
get
back
to
the
way
this
locating
used
to
run.
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