Bob's Burgers image

Bob's Burgers

Restaurant Fast food restaurant Hamburger restaurant

😠 Worst customer service ever. Gave cashier order way wanted the burger. She screwed it up. Then cook yells me cause has remake it. If you gate your job find a new one. People often mention order, service, Albuquerque, chili, taco, burgers, burger, Bobs, time, manager,


Address

6628 Caminito Coors NW, Albuquerque, NM 87120

Website

bobsburgersnewmexico.com

Contact

(505) 792-2001

Price rating

$ $$$

Rating on Google Maps

4.00 (982 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9:30 AM to 7 PM
  • Friday: 9:30 AM to 7 PM
  • Saturday: 9:30 AM to 8 PM
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 9:30 AM to 7 PM
  • Tuesday: 9:30 AM to 7 PM
  • Wednesday: 9:30 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: order (13) service (8) Albuquerque (7) chili (7) taco (6) burgers (6) burger (6) Bobs (6) time (6) manager (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Dominic M. 2 years ago on Google
    Clean and covid safe! big plus for me was that my taco burgers are still in one piece. Makes my life so much easier! They are short handed so be patient it's worth it!
    3 people found this review helpful 👍

  • 1/5 Orale O. 1 year ago on Google
    Worst customer service ever. Gave cashier order way wanted the burger. She screwed it up. Then cook yells me cause has remake it. If you gate your job find a new one.
    3 people found this review helpful 👍

  • 5/5 Michael H. 7 months ago on Google
    #BobsBurgers was a place I heard about while I was working in #Albuquerque so of course I had to visit them. I’m glad I did. I love #greenChileSauce so I got their famous #RancheroBurger Supreme which included a nice burger patty, Green Chile, Cheese, Lettuce, and Tomato on a nice soft bun. It was very tasty. I decided to purchase the combo which included more Green Chile on my fries and a nice tasty beverage. I love going to places and experiencing food that I can’t get when I’m home. Looking forward to returning and enjoying more yummy food. Bobs Burgers is now celebrating 60 years of service and great food. How cool! #Albuquerque #greenChiliFan #NMPoutine
    2 people found this review helpful 👍

  • 2/5 anthony t. 1 year ago on Google
    Sad to say I had one of the worst hamburgers i'v ever had. A bun with a old paddy and a tad of green chile sauce. To bad quality goes down when prices go up. Will need to chk othe Bob's locations for a good burger.
    2 people found this review helpful 👍

  • 1/5 Marcy M. 1 year ago on Google
    The cashier was something else!! Besides rude, absolutely crude, lying down on the cash register tapping the order one letter at a time! Sign says closes at 8, it was 4:30, and they were tipping the chairs up, sweeping, and mopping around our feet as we were still eating!!!
    1 person found this review helpful 👍

  • 1/5 Lauren S. 1 year ago on Google
    I am unsure if there is ever a manager at either locations (the location in Albuquerque and the one located in Rio Rancho) because the service unprofessional more times then not. I tried placing and order over the phone and the employees don’t answer. I even arrived at the location stood in front of the cashier waiting to order while I was calling them and no one answered, tried to answer or even turned the volume up on the phone. When I asked her if they no longer take orders over the phone she claimed they did and walked away stating “she would be back”. I understand after Covid the quality in service in a lot of industries have gone down, but if you dislike your job this much to not want to deliver the full service and have an attitude, by all means no one is forcing anyone to have/keep their jobs. This has happened to me more then once at this location. I have decided to no longer give my service to Bobs Burgers anymore because of it. When I’ve asked to speak to a manager I get told “the manager has stepped out” and never receive a call back. I can’t even call to talk to the manger because they don’t answer the phone.
    1 person found this review helpful 👍

  • 5/5 Sam S. 1 year ago on Google
    After years of going to this Bob’s on Caminito Coors NW we stopped because it seemed like they just threw your food together and it was always sloppy. We decided to give it a try mainly because it was convenient on the way home. This was a few months back and we were pleasantly surprised at how it changed for the good. The Assistant mgr asked me can you give your order a check I want to make sure we got it right. I was caught off guard because he cared. Fast forward to few more visits the same every time order is right or if something was off it was fixed. Today I let the manager know that I was impressed he introduced himself as Mike and said he’s trying to make it a great place. I told him it shows and I’ve noticed. Great job keep this guys he’s making a difference.
    1 person found this review helpful 👍

  • 1/5 Allan J. 11 months ago on Google
    I really enjoy the food, I have been frequenting the restaurant for over 20yrs but it seems to be a problem with my order every time these days. So when I arrive my order hasn't even been started. The ticket is still on the printer. Then I wait and wait, so I and ask about it and they get it from the holding area knowing I am there waiting. Then I get home and my footlong chile cheese dog has no cheese. Then the Patty Melt has no chili. I check my online receipt thinking maybe I missed something, Nope I didn't clearly a mistake on their part. I ordered 3 item and 2 were wrong this is very disappointing. Then I try and call and no answer. So I call again today Sunday at 11:44 am and still no answer. This exact scenario happened in the past and then when I do get in touch with them they say why did you wait so long. I don't have time to drive back and forth to your restaurant for every issue. If you are not going to answer your phone you need a way to communicate on your website with the store directly. I have watched them turn the phone off personally. This is no way to run a business.
    1 person found this review helpful 👍

  • 5/5 Lori 1 year ago on Google
    My family and I drive all the way from Rio Rancho for this Bobs burgers! Tonight we experienced the most nicest employees that took pride in their work! Our food was fresh and great! People walking out were also expressing how wonderful the food was! For sure worth the drive because Rio Rancho bobs burgers takes no pride in their food!
    1 person found this review helpful 👍

  • 5/5 Mitchel B. 1 year ago on Google
    Bob's is always good no matter what. Never once have I had a problem here! Not in over 20yrs of shopping here!
    1 person found this review helpful 👍

  • 5/5 LiveLaughLove T. 8 months ago on Google
    This place is an Old School Place that's Always Good, especially when you're hungry! The Lines get crazy for Taco Tuesday, but it's worth the wait! It's cost friendly when feeding a Family! The red chili is Fire, but Green is Tolerable, ON THE SIDE!! But, just be sure to check your order BEFORE YOU LEAVE coz mistakes are made !!
    1 person found this review helpful 👍

  • 4/5 Heather De La R. 6 months ago on Google
    Food order came out incorrectly and then my son's burger had a hair in it... spent over $65 on a disappointing lunch at a place that we love

  • 5/5 J V. 6 months ago on Google
    Bobs is a classic choice. Taco Tuesday is the best. You get taco burgers for $1 and some change which is worth it. The food is generally good and the chile is bomb. The workers are kind.

  • 5/5 Francine P. 4 months ago on Google
    I visited this location because their taco burger's were on special for $1.60 each, so with tax, they come out to $1.72 each, I got some for now, and some for later, plus two large fries, a cheese burger, and regular fries and two drink's, the reason why their taco burger's are on special is because they are celebrating being in business for 60 year's, congratulations on that, and on your delicious food, take care, keep up the great work, and God bless you all!!!

  • 5/5 Robert C. 9 months ago on Google
    Bob's has been my favorite since I was a kid !!! Times are definitely not like they used too be when we were kids and back then when we lived in Albuquerque south valley when we got Bob's it was a treat and I love it now just as much as I loved it back then !!!!!!!

  • 5/5 JoAnn G. 10 months ago on Google
    Made to order chilie dogs. Dining area closed due to lack of help at 430. But manager let us dine in. We appreciated that since it was the first time went to that location.

  • 1/5 Monique M. 9 months ago on Google
    I have been eating here for years and Never experienced this !!! I waited at the 2nd window for 30min before I finally had to honk my horn multiple times . someone finally come to the door to just hand me the wrong order . I told the gentleman that wasn’t my order he tells me ok hold on. I waited another 10 min and had to honk my horn again for him to come to window and ask for my receipt, I gave it to him and he tells me hold on. I waited another 5 min for him to come back and tell me they are working on it . I explained to him that now I’ve been waiting 45 min and if it’s going to be any longer I would just like my money back. He said hold on again and a rude lady comes to the window and tossed my money at me. Not once did I get a sorry or a manager to come talk to me about the situation. I’m very disappointed with the service I got today and will never return .

  • 1/5 Amberly E. 9 months ago on Google
    Giving a 1 start because they close so early. It's light out and they are closed. It's all locations, not one of them are open late anymore.I hope they can stay open till 9pm or 9:30. No complaints about the food or service. Just the hours of operation.

  • 5/5 Joe G. 1 year ago on Google
    My wife and I eat here everytime we come to Albuquerque. I actually used to work at the location on coors northwest. Food is still good and chili is still hot.

  • 5/5 Chingon Grandpa A. 2 years ago on Google
    Im from LA, and the first place i vist is Bobs..This is a true Albuquerque staple. Both red and green chili never disappoints. I wish i can have this food shipped out to LA.

  • 5/5 David B. 1 year ago on Google
    Always hot and fast. You can't beat taco burger Tuesdays! They load up their Frito pies too. Good food at killer prices, especially when on special!

  • 4/5 Cheryl T. 2 years ago on Google
    Friendly workers! Very fast with getting meals out. Sat there with a smile the whole time. Enjoyed watching them work with such a positive persona!

  • 5/5 Steve Duran Real Estate G. 1 year ago on Google
    Best chili awesome taco Tuesday special! The green chili is hot and tasty the chili dogs are very delicious this spot is a must try! Steve Albuquerque Realtor

  • 3/5 Eric M. 2 years ago on Google
    Me and my boyfriend ordered take out here the other day. The tortilla burgers are delicious. The only downside was that the overall restaurant seemed a bit old school. For example, there was no rewards or points system like most businesses have for being a frequented place. There was no drive though. I love Bobs burgers but I think there is room for improvement.


Call (505) 792-2001 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery

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