We stayed at this hotel after a 10 hour trip and I was completely disappointed. The room is run down. The shower curtain rod almost fell on me as I was showering, the bathroom tiles on the ceiling are falling apart, the thermostat is mediocre, homeless all on this street. We rented a two bed with a living area, neither areas got good circulation so we all sweated through the night. When we brought up the issue we were told “no rooms available, no fans you can borrow.” We hated this hotel so much that we decided to rent elsewhere for the remaining 5 days in our trip. It’s not worth the price, not worth your time.

We normally love Best Western but this is NOT up to the usual standard of quality. The first thing I saw after opening our hotel room was a cockroach. Front desk said there was nothing they could do so I had to handle it myself. Thought it could be just a fluke so we tried to relax until we saw another one ABOVE THE BED. That’s when we noped the hell out of there. Front desk didn’t even seem phased when we checked out within an hour of arriving. Customer service was much more helpful and understanding after the fact but it should never have to come to that!

TL:DR Found cockroaches and left within 15 mins of checking in! Hard to get to due to confusing roads. Checked in for two rooms late on a Sunday night. All the rooms on our floor had safety glass windows into the hallway, which only had sheer curtains - very creepy! We got into our room, and as is my habit we checked the mattress for bedbug safety. While the previous best western I'd stayed at in Colorado the night before had a nice zipper mattress protector and clean sheets, the bed at this location had no mattress protector and a stained sheet. I was unfortunately desperate after my other accommodations for the night had fallen through so resigned myself to tough it out. Then I saw the roach on the wall! Gathered my stuff and my travel companions and got the hell out of there. Front desk person was surprisingly nonchalant about it, not really apologetic at all. Thankfully she let us cancel our stay and we found another place. Stay away!

The Best Western Plus Executive Suites was ok for a 1 night stay. It was a bit pricey for what your got in your stay and there were some disappointing moments I had. At first glance the rooms look really nice, until you look closer. I had noticed that there were a couple stains on the bed as well as the food out bed. The beds were way to soft and very uncomfortable, so were the pillows. And the AC units is very loud and it comes with an inaccurate thermostat. The service was pretty good! Everyone there was very nice and the employees were always there for any questions you had and would help you when needed. Location was not great. It's positioned right by the highway and the road you entire was very confusing and complicated. I felt a bit uneasy leaving my vehicle there considering any fence there was by the hotel it told you to hide your items in the car and make sure you lock it as best you can. Overall I would say there are better options than this, 3.5/5 stars.

I was not planning on leaving a negative review of this hotel, however after receiving the following email from the local establishment, from a no reply email, I feel compelled to tell the other side of the story. Also, my brother convinced me that I should so that other disabled persons would understand this facility. The following is the text from the Hotel's email (in quotes), with my comments following each point to set the record straight. "Additionally Paul, we are disabled friendly. Our pools are equipped with handicap chairs, we have handicap parking on all sides of the building, as well as several handicapped rooms." Actually, no you are not handicap friendly. You do not have handicap parking on all sides of the building, only on the front and the back. And the staff never informed me that the long walk from the handicap parking in front, to the room, could have been avoided by parking at the handicap spaces in the back, which were a bit closer to the room. This just shows the handicap/disability tone deafness of your staff and management, as the email exhibits. Also, while you may have handicapped rooms, you only have one that you claim has a walk-in shower. Obviously, you don't understand that there are many types of disabilities, and being in a wheelchair and needing a larger room with wheelchair access, and having handicap chairs for the pool, does not address people with severe leg injuries are not able to easily lift their leg above the tub to get in the shower. Many hotels have walk-in showers in the handicapped rooms, and also have parking very close to the handicap rooms so that handicap persons are not expected to carry their luggage long distances just to get to their room. In fact, the hotel I was at the previous night, the Best Western in Kingman Az, gave me a handicap room with a walk-in shower, and the parking 10 ft outside the room, and did not ever mention that it was a more expensive room. In fact, I did not even have to ask for the handicapped room, they saw my limping conditions and just gave it to me. What a concept! "If I recall correctly, you were upset because you booked a regular room, at the regular price, but wanted a handicapped room, a more expensive room type that must be booked separately. You were basically upset that the hotel gave you the room you booked." Please see my previous comment. "We offered to switch you rooms at no up-charge. You accepted, and immediately came back saying you refused to stay there because it wasn’t a king bed, and opted for the original, non handicapped room." Yes, you did offer the other room but I did not say I refused the room, that's a misquote. I was grateful for that, however when I went down to look at the room, it did not have a walk in the shower which is what I needed, and thought that's what you were offering. Therefore, I would have the same issue in that room as I would in the original room with the king bed versus the queen bed. So, your premise that I opted out of that room because of the bed size, Is not correct. It was because it did not have a walk-in shower, as I explained in the previous comment, that is what I needed for my disability. Once again extreme tone deafness with handicap/ disability issues!! News flash not all people that are disabled are in a wheelchair! "Clearly, the handicapped amenities were not a high concern for you." Another example of management's extreme ignorance related to handicap disability issues. "We also offered to help you move you stuff-again you refused, saying that “you are a marine and you didn’t need help”. Again, another example of extreme tone deafness related to disability issues. Did ever occur to you that handicap/disabled people like to do what they can for themselves, when they can, and don't expect pity or sympathy? Corporate management can serve the disabled/handicap community greatly by requiring you, and all of your staff, take awareness training on disability issues.

Overpriced $143. TV didn't work. They were switching over systems. offered to change rooms after we were settled and in pajamas. Body wash out in shower. Promised extra pillow when maids checked in....they were out of pillows. Never again

PLEASE STAY AWAY FROM THIS HOTEL i have stayed at this brand in the past and every time it has been a great choice ( speaking about best western plus ) well , today was a bad choice, unfortunatelyI had to experience a poor customer service, specifically front desk , RUDE !!! … Additionally the cleanliness… it seems the hallways and rooms are not vacuumed , it seems like they are shorthanded , if you meed an extra towels or an extra toll of toilet paper they don’t answer at the front desk , not good

Me and my husband stayed 2 days here at this hotel, it was our 23 anniversary, I have to say it was very nice and quiet not too busy at all. We swam and relaxed in the hot tub with no one else around it was so nice. Beds could be a little more comfy and the water didn't drain in the tub properly, other then that it was awesome!! Would stay here again for sure. Oh and props to Jill she was so sweet!

A good hotel to stay in the town, older but some remodeling are on going. The morning breakfast is very good, hot coffee and delicious tea bags are always good. Due to the pandemic, let the front desk know if you need room service.

This hotel is high quality. We decided to stop here to spend the night, traveling from the east coast to the west for the holidays. We were greeted with such warmth and friendliness by the front desk (Celeste). The customer service and hospitality from the staff was so heart-warming. We felt so welcomed at the hotel. They serve a hot breakfast buffet. You get a lot of options as far as food goes and condiments that go along with that. Oatmeal you get a good about of options compared to what I've seen at other hotels. You also have different options of drinks for breakfast: juice, milk, coffee. They have a Pancake machine which cooks you fresh, hot pancakes. Hotel is kid friendly. We were able to borrow a play pen for our baby. High chairs are also available. Ice machine and water bottle refill station is also available. The hotel was clean and the hotel makes it a point to keep it that way. No complaints of any smell. Great location. Close to chevron gas station, discount tires (which was really convenient for us because we were able to get our car worked on during our stay and my husband was able to walk back to the hotel instead of waiting there for the car to be finished). Close to freeway. Stores are only a few minutes away. You get a lot of value for the price. Highly recommend

The staff here are great, lost my keys and Celeste made it right, very nice people and professional. The rooms are suites with a couch and amenities clean and neat and big. Pool, jacuzzi plenty of parking and 10 minutes away from the Airport. I felt safe here.

So much road noise!!! Even on the second floor. The rooms are just ok. The couch in the room is covered with stains. The comforter on the bed has stains in one corner (they are supposed to change it tomorrow). The towels are scratchy. The showers are so tiny and short that I had to almost duck…I’m only 5’5. The walls are paper thin. The weirdest part is that there are windows that look out in to the hallway! There are black out curtains but still so weird!! Oh and only one of the elevators is working. I don’t mind walking down the hall and back or just going up the stairs but it wouldn’t be great to be disabled. The beds are really comfy (besides the tiny square pillows) and the desk staff/housekeeping people are nice. Breakfast is average hotel breakfast. Overall, I feel safe staying here… but I still have 4 more nights and I probably wouldn’t stay here in the future. The cost of the room is over $100/night (could be elevated due to the state fair). If it cost $60 or so I would say I got what I paid for but I’m sure I could have have found better options in my price range.

The Best part about this place was a lady named Jill. She was the most helpful, polite and kind person to my family and I. This hotel needs a little work on pool and weight room. It has a decent breakfast and rooms are decent. Also the A/C system through out building and room leaves some to be desired. Great staff though and again Jill was awesome 👏🏻 Thanks Jill.

Creep factor! It reminded us of the Shining. There were doors that were busted in, the halls looked like a hospital, the rooms were also similar to hospitals. There were holes in the stairwells like the Hills Have Eyes. Our room window was open and did not have a screen. The floor was Freddy Kruger colors. It would make a great haunted house. It seemed old and patched together. The evening service was great! There was an older couple that were upset that a red tesla took a handicap spot without plates, and made it seem like it was the nice gentleman checking in. The staff was very calm about it and said when we get checked in they would find out who it is and ask them to move. However, there was a whole other side of parking with handicap spots and we were the only ones parked there. It was interesting. The morning staff clearly had issues with someone calling in sick and they were very open about it, but the team work they did was great to see. Both shifts worked well as a team. The location was not bad and they did have security come around. Overall, creepy and wierd, but not the worst place we've been.

The only reasons I didn't give it 5 stars was because breakfast didn't have any bacon or sausage to go with eggs and the swimming pool wasn't working. Other than that we had a very clean room, beds were comfortable and the service and front desk/staff were very nice and friendly. I do plan on staying there again on my next visit!

The hotel is not updated. Worn carpets. Very loud guests. No matter what time you enter the elevator there is water on the floor from guests wearing bathing suits. The pool is very crowded. Kids jump from the hot tub into the pool. Very tiny gym, crowded with young children playing. Unsafe environment for both kids and adults. Very difficult to sleep in this hotel due to excessive noise at night.

4/5 but if I could give it a 4.5 I would. The room, was amazing! We booked a king bed suite, and we did not expect to have two full rooms, the living room/office area with a big TV and the bedroom/bathroom with another tv. The room was clean, super spacious for 2 or even 3 people. The hotel itself was clean, with big and spacious hallways, the pool and gym areas were very clean and well maintained The lobby was big with high ceilings and not overly decorated or cluttered. The staff was all so nice and very professional. They have free breakfast bar and the food was pretty good. The lovely lady that stocks it and cleans up was super nice and kept everything well stocked. The only thing I did not like was the paper thin walls, both inside and outside. Our room faced the parking lot and we heard many people arguing, messing around with the cars, or transients just walking around and arguing with security all through the evening and night. We could also hear other room's showers, bathroom sounds and people walking down the hallway and talking. We also had our tv on, so that is saying something about how much the sounds traveled. Other than that, our experience was great, and almost perfect. I would recommend this location and maybe ask for a room on the 2nd floor and away from the parking lot if noises are a concern.

I stayed at this location for two weeks, so I was able to see what was going on more than most. Rooms (I had two), were pretty good, staff was very friendly overall, my room was quiet. Things that were a problem for me ... someone who works there parks their car in the unloading zone every day, so I was constantly having someone pick me up out in the roadway, and we would block traffic of other guests while this was happening. I thought maybe it was just a guest at first, but because I stayed so long, it was employees parking there and blocking everyone. My biggest complaint of this location is the breakfast. Breakfast is supposed to be from 6 to 10. There are two women who take care of the breakfast area, both on different days. When the small pony haired girl is working, I would give it 6 starts out of 5. She is always on her feet making sure everything is clean and all of the food containers are full of food. She is also very nice. On the other days, there is another lady who sits behind the counter and reads her magazine or is on her phone or something. She doesn't clean any of the tables or chairs, and she refuses to put out any more hot food after 9. One morning I went down to eat at 9:20, and there were only a small amount of eggs left (I can't eat eggs, so I rely on the sausage, bacon and potatoes for my warm breakfast). There was an employee standing and talking with the breakfast lady, and she was eating sausage with biscuits and gravy. And then I noticed the front desk attendant in the back eating the same thing. So I asked the lady if she would be putting more hot food out, and she said no. So I ate cold cereal. During the time I was eating my cold dish, there were four more people who came down and asked her if more hot food would be coming out, and she sat there and said no. I could go on and on for every day she was working and this happening, but this review is already way too long. To sum it up, if you get a really good price for a room, the rooms are basic and okay, but nothing special ... but don't think you can pull up to the door and unload your luggage, or wake up and get a hot meal, unless you are there at 6 am.

Great value for the price. Somehow got a bigger room than what we booked, but for the same price. No complaints there. Location seems a bit sketchy but we didn't have any issues. It was quiet too.

We have a room in one of the suites with a separate living area that has a pullout couch. My recommendation is to pass on this. The price doesn’t match the quality at all. There is a smell in the room, that is a bit overwhelming. Cleanliness is questionable. If there was availability in any other location with a 4star rating, I would choose that.

Booked the larger room which was 2 beds and a seperate room with couch and TV. Works wonderfully when traveling with teens/small kids or even a grandma! Shower stayed hot for all of us! Beds and pillows are comfortable. Room was clean. Hallway was quiet all night! Cookies and milk was a great check in snack! Breakfast area was clean! The wonderful staff kept up with the breakfast crowd! Highly recommend when traveling. LOCK YOUR VEHICLES! DO NOT LEAVE VALUABLES IN IT! Area looks and feels safe but STAY SAFE!!

Stayed here a year ago forgot to write a review. Beds were comfortable, sheets clean, pillows nice and comfy. Did not have any issues with the front desk at all very friendly when leaving with a “have a good day” , “have a good night”. Floors in the room were clean. Very spacious for all of our luggage. I would recommend this place.

The staff was wonderful. The hotel was clean, room was good but smelled of smoke slightly, pool and hot tub were nice. Pool was a little too cold at night. Would definitely stay again!

We booked a suite. We opened the pull out couch and it was broken. No extras pillows for that bed, no extra role of tissue. I called front desk and was told they couldn’t do anything about the broken pull out. I am not staying here anymore and don’t recommend. How can one pay for a suite and the bed is broken ??

Stayed her two nights breakfast was pretty good, and the cookies and milk were a nice touch during the evenings. Hotel is showing some age/wear but overall still a good experience.

Staff is incompetent, and could care less about their customers from my experience. Room not ready until 1830. Disgusting pool and jacuzzi. Kids literally standing at the edge of the pool PEEING in it. Staff could care less. I’d choose a different hotel.

We stayed 2 nights in a King Suite that included a jacuzzi whirlpool tub. It was so amazing to crank up the hot water and jets. They also have hot breakfast such as green Chile omelets, biscuits and gravy, etc as well as a healthy spread of yogurt, granola and fruit. Indoor pool and gym is also very nice. Would definitely stay again. Excellent front desk service.

Always like staying at best Western plus hotels. The rooms are usually big and are nice. This one was really good overall, the shower was hot and had a lot of pressure. There was a separate living area which was more costly than the base room but was nice to have a spot to work while others slept. Breakfast was good, varied options depending on day which may change how much you like it.

Very clean rooms. Large suites at at really low price. Exceptional service from staff. The area is just ok but conveniently off i25. Large indoor pool. Whirlpool room. Has jetted tub. The thing i could not figure out was why there are windows looking out into the hallway for every room. Strange.

Hotel doesn’t acknowledge Best Western members yet is Best Western?! Very dated & old. Was charged for using my points & was told by “Mary” I need to show proof?! The proof is already in my reservation confirmation! My points were already taken. Unpleasant experience with “Mary” to say the least! 👎🏼

Staff were very nice, but room wasn't very clean. There were items from a previous guest in the room when we checked in and I don't think the sheets had been changed on the couch bed. Excellent breakfast selection.

I traveled solo this trip. It’s by a highway but the noise never bothered me. It was very safe-even at night I felt safe. The staff was very nice. There seemed to be a good amount of people here but I was never bothered by noise or annoyances. It’s easy access to many different restaurants and stores. I will be returning to this hotel

Quiet, friendly staff, great room, great bed, great shower, excellent hot breakfast.... and this was my first time using a made fresh yogurt machine and you could add blueberries, strawberries, granola plus wave your hand in front of a auto pancake machine and you get hot fresh pancakes. 100 % will stay here again.

I stayed here during the state baseball tournament. The first night I was in a different room and had to check out and into a new room. The process took almost all day. It was an easy process, but the guy made it drag out. The location isn't great. It's near a busy intersection that is hard to get through. The free breakfast was OK. People had to wait for them to cook it as it wasn't ready on time. My first room had a noisy air conditioner. There were also ants in the bathroom. Not sure what's so executive about this place.

Clean rooms but for $150 a night I expect there to be a working iron. It would also be nice to have more than one guest washer and dryer. A laundry room on every floor would be much more convenient. Beds were comfortable and breakfast was delicious.

The girl at the front desk, Celeste, was very nice. That was the biggest plus I remember, but other than that, there is not a whole lot of plus when it comes to this hotel. Unless you count the black sock that was in the corner of the room when we arrived. Maybe the plus was the bobby pin on the floor (so we knew the room had not been vacuumed)? I have stayed at worse hotels, but I have also stayed at much better hotels for the same price. It is not in the greatest location...unsafe intersection where Google tells you to turn left, but if you don't want to get in an accident, it is best to drive up a little further and do a U-turn. But the main reason we will no stay again is...we stayed in the beginning of July and I was looking through my bank activity and I saw a $1.97 charge from this hotel on August 1st (3 weeks later). I disputed the charges and then called the hotel. The nice girl said that she had been fielding calls like mine for some time. She explained that for the whole month of July a portion of the tax was not being taken out of each customers payment method. It sure would have saved me some trouble knowing that my card was not subject to fraud like my bank thought it might be. Would an email to each customer have been too much to ask for?

Check in Thursday the 17th and we had a mix-up with our accommodations however Jill and Lessa at the front desk where phenomenal within 10 minutes of walking in they had the situation taken care of and we were in our rooms enjoyed the indoor pool with the kids and hot tub rooms are clean housekeeping staff are awesome I would recommend this Best Western to anyone staying two or three days or more even just overnight. Delicious full breakfast.

My fiancee and I decided to have a little "staycation" and unplug from the stresses of the week. The service was phenomenal, the room was very clean, the bed was comfortable, and even though one tv didn't work, the other one did and it was nice to just watch a few moments of the news, turn off the TV and sit in the hot tub for a bit. Breakfast was a little iffy because of my dietary restrictions but the bagel and coffee was quite good. I highly recommend this hotel!!