The amount of poor reviews for this hotel baffles me. It was perfectly fine, clean and comfortable. Front desk was quick and kind, lobby was bright and cheerful. Bathroom was spic and span and everything worked great. Bed was comfortable. Felt safe parking with the back of the lot fenced and beyond was just the highway. Only issue I had was the noisy AC unit, otherwise I’d be happy to stay here again.

This place has some serious plumbing issues. There are leaks at your sink at the toilet. God only knows where else if you’re walking in the hallway, you could see where they’ve had leaks between the floors in the ceiling tiles where they’ve covered it with plastic. Our room had to be switched because of water on the wall and the carpet you could see where previous damage was painted over. When moved to the second room. We had to call for maintenance because we had a toilet that wouldn’t flush. It’s a case of too much water or not enough water. The rates were outrageously high for the type of room. The exterior gives you a false sense of something more inviting. The owners of this facility should be ashamed. The average cost was at $270. The furnishings were very old the room did not even include a basic microwave. Can’t help but wonder where they spend the money because it’s not on accurate maintenance. Though I get the impression that the maintenance staff do their best with what they have .

very Impressed. great room for the price. staff VERY accommodating to our large group of pilots and crew for the Balloon festival. rooms very clean and comfortable. breakfast is minimal…bagels, muffins, pancakes or french toast. no protein options but available every morning before we left for the festival at 430 am. Thank you so much for our great stay!

This is not a good hotel. The staff is actually extremely rude. I did complete a credit card authorization form with a chime visa debit card for a family member who was hospitalized and needed another nights stay so I proceeded with the CC Authorization process and completed it successfully. I then made reservations for an additional room for myself to check-in for the same night and did that online with the same chime card. I drove in that night to check-in and find out they do not accept chime cards. I had to find other accommodations that night and yet come to find out that the same chime card I used on the credit card authorization form got charged for the room I helped my family with. I doesn't seem fair they wouldn't allow me to check in with that same chime card because it's not a "regular bank/credit card" but have no issue at all charging the same card when I did a CCA form. I felt judged, dismissed and discriminated against. I would have understood if both ways of accepting payment were not allowed due to their policy but to say that they don't accept chime cards as a form of payment at check-in and yet they have no issue charging a chime card when a CCU form is used. It just doesn't make sense and they were not helpful at all about ways to help. No sense of resolve on their part - just read me the policy and that was that.

I think this was a great stay for the price. Customer Service: 5+ Rooms: 5 (very clean) Gym: 2 (not much equipment) Hot Tub / Pool Area: 3 Food Availability (at Hotel): 4 Overall I really liked my stay here. Maddie at the front desk was cordial, friendly, funny, and professional, a great front desk can make all the difference. I would definitely recommend this Hotel.

We stayed at the querque hotel during the balloon fiesta, it was a convenient location and reasonably priced. The good: Friendly staff, served breakfast super early, decent size rooms, lots of parking space. The ugly: Out dated rooms, the smell of mold everywhere, bathroom tubs don't drain properly (we had 2 rooms, both rooms left a puddle in the shower... the shower curtains are long enough to stop the water from getting all over the bathroom.. #1 reason for mold), the carpet wasn't vacuumed

e stay…had driven about 10 hours. I Called before about 10:30 pm to reserve. She said they had tons of rooms so no need. I inquired about what types of rooms we wanted queen and king. She said no problem, the price $81. We get there 30 minutes later now they don’t know if they have any and now the price has jumped $30 a room. How convenient, I ask about the elevator… the site says they were doing repairs.The person says it is. We pay because we’re exhausted and go to the other end of the building. The elevator is not working on that side. My mother is elderly and sight impaired. We have to walk all the way down to the other end of the building and it difficult she had to stop twice. Finally get in our room grumbling the entire time and the room is good, clean, and has a bed. Haven’t seen breakfast yet or tested the shower but hope it’s better than the hustle that was going on to get an extra $30 a room. Next time we’ll just book through hotels.com and a different hotel. We were charged full price for half a days stay and increase from the listed price. This is not a place I’ll return too. Oh update the elevator that was working last night is now not so both are out. My mother is elderly and legally blind and had to navigate the stairs to get out of this hell hole. Buyer beware this place is sketch and not representative of what they say they offer and over priced for they hike that is required to reach your room.

An older hotel property but maintained pretty well. Location is convenient to freeway access and close to business and shopping. Property has night security patrolling property and parking lots. Rooms were clean and bed comfortable. Pool and dining amenities onsite. Staff was very courteous and made me feel welcome. Overall good experience and would likely stay again for business travel.

This hotel was great for the price--very clean and comfortable. The parking lots are apparently patrolled by security at night and we had no issues. The gym and heated pool were a plus. Most importantly, I left a pair of diamond earrings in the room by mistake, and the staff were extremely conscientious about keeping them safe for me until I could get back, for which I am extremely grateful. FYI, we learned from the hotel staff that the temporary rule banning Albuquerque residents was due to local guests throwing parties in the hotel for large numbers of friends who didn't pay for rooms.

Guy at front desk was so nice and helpful. Breakfast was just regular muffins you can find at the store. Rooms were nice and clean, doors are really loud when closing. Pool was nice but the floors were really dirty. Entrance walk ways and stairs were really dark, some better lighting would really make this place come alive and bring some comfort. But honestly I had a really good stay definitely worth it I would come back again!

In a pinch, as my wife and I were in, this hotel was a good place to stay. The rooms were clean and somewhat well maintained. The AC units worked well! The hotel staff , including cleaning and maintenance teams, were very friendly and helpful! The only complaints were that the elevator didn't work, and we had 3 out of 4 light bulbs in the bathroom that did not work. Be aware that due to the price of the rooms there were a lot of young people staying the night. Luckily, the front desk agents seemed to do a good job of catorgizing and separating people. Couples like us on one wing and young families with kids on the other. Made for a quiet night.

Overall this hotel is very nice. Color scheme on hallway carpet is unique I guess. Room was good size, good light through windows, only downside was the pool was out of service waiting on inspection and the elevator was getting repairs. With everything normal this place would be well worth the rate. We didn’t see online (it was there) that the pool was closed.

This hotel is very good, the room was great very comfortable and welcoming. They served breakfast in the morning, it’s very simple and easy going. The pool was nice, they also had a jacuzzi. For the price that we got it, very great stay. Also, huge shot out to the front desk gentlemen named Jared super great guy, great attitude as well as very knowledgeable, Thank you Querque Hotel for the visit.

If you're wondering if the 3 star rating is a lie - it is. Everything in the hallway could be heard in the room, as there was a large gap under the door that light also streamed through. I put a towel under the gap to block it. My friend and I both didn't get much sleep because there was also noise from the road and the bed sheets were crunchy and made sound when you moved. Putting the fan in the air conditioning unit on didn't work because it had a jarring sound. Housekeeping tried to barge into the room twice around 8:30 AM, when we were still asleep. That was only about 4 hours after I fell asleep since we arrived late, and the room was so hard to fall asleep in. When I told the second person who tried to barge in that we hadn't checked out yet through the door, she didn't say sorry or even say anything. My friend said she saw them doing the same thing down the hallway. That's their policy I guess? Try to barge in to every single room for housekeeping? We also got a random intrusive phone call from the front desk just a couple minutes after, when we hadn't asked for a phone call. I've been to a lot of hotels and I've never had an experience like this.

Was passing through the area and after having a horrible experience at another hotel in the area (leading to me checking out shortly after arrival), I found the Querque! The room was immaculate and the entire place was pleasant. Robert was so pleasant and really cared about my experience! Highly recommend!

Arrived with a tour group of 32 people over Balloon Weekend. This is our 11th hotel in 13 days. Service personnel friendly and helpful. Amenities terrible. Breakfast not very good. Our room had a fluorescent ceiling light out as you enter the room. Maintenance can’t replace it, maybe in stock in two days. Radio/Alarm clock inoperable, bathroom sink drips. Another member had no air conditioning and another with a faulty alarm clock. Tour director booked this establishment 9 months ago and it may have changed ownership a bought a fixer-up.

Such a cute lobby. Greeted friendly and informed us of places to take the kids. Super friendly staff. Rooms were clean and soft beds. Pool area was in a building in a cute little courtyard. The kids enjoyed swimming. Walked through the courtyard and had a delicious dinner at Cantina.

Service was good. The lady at the front desk was nice. The location was great for our purposes (two trucks, two trailers). It's right off the freeway and has fantastic parking. We couldn't hear the freeway from our room. The other clientele were a bit extra. Several people were... um... of questionable integrity. We get into our room, the first thing i see is the dresser is pulled away from the wall (only one side, and an extra foot away, not just a little). So that made me nervous. Like, who cleaned this room? The toilet was broken. There were stains on the floor. Part of the ceiling was missing. Aside from all this, got a decent night's sleep and left at 6am after grabbing a coffee in the office. Would a gotten something to eat but no one wanted a gas station muffin. Probably wouldn't stay again, just because I prefer working amenities and a great breakfast (I'm a Best Western fan all the way).

There was a long line of people checking in. Single employee was slowly checking in guests and it took me 45 minutes to check in. By that time the line grew longer. Room was clean, spacious and great for the price. Simple free hot breakfast was a good option for take a bite and hit the road quickly.

If it weren't for the broken elevator near our room, broken ice machine, no microwave, and mediocre breakfast, this place would have been great! The bed was comfortable. It had a refrigerator and large TV. The AC was working great which are all the essentials in a hotel. The large indoor pool and outdoor pools and courtyard were an added bonus! There were eggs with cheese, but no salsa or pepper packets to add flavor. With just a few additions like cereal and milk, and yogurt. We would be okay staying here again, but they really need to have all elevators working.

Overall, they got some work to do, but I do commend the staff. The service was great, everyone I interacted with was very friendly, from the front desk to the housekeeping. I asked to be moved because I was by the door that leads to the stairwell. That dang door slams ALL. NIGHT. LONG. But the staff had no problem getting me into a new room. New room had some plumbing issues with the shower head, but at least it was much quieter than the previous room. Rooms were fairly clean. Big parking lot with a security patrol.

We stayed here for one night as we were passing through. The staff were warm, welcoming & accommodating throughout our stay. The room was equipped with all that was needed and the bed was comfortable. The only downside was the pool area/recreation area. The indoor pool was a little too cold for how cold it was outside. The hot tub had water in it but it was freezing cold and the dials didn’t work to make it function. And we were really looking forward to the sauna which was room temperature at best. Again those dials didn’t work to make it hotter. Would have been nice to use those features to fully relax in after a long day of driving.

Fantastic hotel. The beds and pillows were uber comfy with plush fabric. The spa and pool were wonderful, great place for a family. I had low expectations, and was just looking online for a cheap place crash on a road trip. Happily surprised. Left refreshed, took our time checking out which was at noon giving us ample time to relax. I’ve stayed at 5 star hotels and resorts, as the saying goes you get what you pay for, usually less actually, and I’ve paid far more for less. This hotel is a steal. The Best hotel for the price ever, would even pay more. We’ll be back, I’ll be bringing friends.

Booked online, was looking forward to a clean updated place to stay. But found that they misrepresented themselves, the rooms are nothing like their online pictures. Carpets were dirty, very dull rooms, there's a gap between the floor and the door so you hear everything! I left to find a better hotel. I will say the staff was friendly, but dosnt make up for what I walked into.

My boyfriend and I were stopping through late at night on our drive across country and this place felt like a slice of home. The fireplace was roaring in the lobby, the receptionist was incredibly warm and friendly. We got up to our room and it was clean, spacious, incredibly comfortable, and had a sweet little view out the window into the courtyard with the pool. Love this little place we’ll always remember it

Will never stay here again. Rude staff. Don't tell me elevator is broke . Had to go back down to ask for swim bracelets when they were given to ppl who checked in before me. Told me they didn't explain how to get to my room because I was in a hurry. EXACTLY WHY I SHOULD BE TOLD ABOT ELEVATOR AND WHERE TO GO. Lynette is rude and nasty I've stayed in 1 star hotels and treated better. DO NOT PICK THIS HORRIBLE PLACE.

Just spent a quick night on our way through town. Great stop for a good price. I definitely recommend if you are looking for a low key place with great staff. The room we stayed in was clean and comfy; the shower did drain slow but that has happened to me in 5 star hotels too. The staff was friendly and that cucumber water in the lobby is fire!

I have no clue how the Hopper app considered this a 3-star hotel. We would NEVER have paid what we paid if we had known the truth. It's in an area where every restaurant in the vicinity had on-site security. The nearby Walmart has THREE security vehicles parked out front. The elevator does not work. The pool is "closed for maintenance" with an "indefinite" opening date. Check-in was a train wreck. A lady who was trying to check-in was on her phone for 20 minutes trying to get an answer from corporate about an issue. Instead of asking her to step aside while she waited on the phone, they let the lobby get 6 or 7 check-ins deep. The door that the front desk *specifically* told us to park by so that we could get to our room quickly has signs all over it that the entryway doesn't work. The signs say to enter at the front lobby, which is exactly where we had previously parked. We paid for a room with a king bed and arrived to find out they didn't have any available, so we ended up with 2 doubles. The air conditioning wasn't on in the room, so we were warm/hot for at least the first hour. Finally, we have a small bird in a small cage. It's literally contained, so the potential for damage isn't possible. This is the FIRST hotel in 10 years that wanted to charge a pet fee. To give context, my wife is a travel nurse, so it's realistic that this is the first of *over* 30 hotels to choose to charge. In 10 years. I have filed a complaint with the Hopper app and the Capital One travel portal for the completely incorrect 3-star rating and for selling a room that is unavailable.

This is a nice place close to the I 40 with easy access to the entry and exit ramps. Very safe and friendly hotel. The reception has staff who are willing to help and it's care for wheelchair accessibility has to be appreciated. The breakfast was a little sad with very limited options of traditional hot food e.g. eggs/bacon/sausages but that alone doesn't take away anything from this nicely maintained place. A little effort on their food options would promptly bring back the warmth in their hospitality.

The only problem I have ever had with Priceline in 10 years was using this place. I stay in Albuquerque often twice a month including rooms for staff members. This place would not accept the prepay option from Priceline so members of the team had to wait until I got there to check in. Then 1 of our 3 rooms had no air conditioning and it was over 100 degrees! Another room was on the opposite side of the building and the elevator did not work so it was a very long walk and multiple entrances outside were also closed- fix your building! As fas as I can tell they only have 2 elevators (one is broken) for hundreds of rooms. Really pathetic. I called Priceline and complained and they said the establishment doesn't take prepay- okay don't let it be an option online then! I literally showed the hotel my receipt that said "Paid in Full, Zero Balance". As I was leaving another man with multiple rooms was complaining to the staff. I will be following up about the legality of this false advertising. Buyer beware.

I've stayed at quite a few places in ABQ now and this was the best one to date. Great pricing, clean, super friendly team. I wondered why their rating was so low and I'm guessing it was a combo of little things... our room didn't have power on one side so no TV or light, balcony door was off track and couldn't be closed, lights in the bathroom kept going in and out. Still enjoyed my stay and would come back.

The place was cleaner than most hotels, the lobby was beautiful and clean. The front staff was super nice and accommodating. The rooms were great and the bed and sheets were really comfortable. The bathroom was hygienic and not dirty. For the price paid and the service received I would say it’s way better than most chain hotels.

This is a really nice hotel. Proves you dont have to be new to be clean. There is no grunge piled up in corners in the bathroom, and there isn't overwhelming chemical smells standard hotels use to, i guess clean w out scrubbing like that goop you put on dirty hands thinking it cleans them. I will always stay here in Albuquerque. Thank you querque!

The front desk service is terrible. When I was checking in, I had trouble recalling my vehicle's license plate number, which I needed to provide on the check-in form, so while I was looking that info up on my cell phone, one of the two women behind the front desk, the one helping me check in, took my credit card to swipe it for the security deposit. The other lady working the front desk was welcoming a couple of White guests very kindly, asking them where they were from, and stuff like that. When she saw that I was having trouble finding my vehicle's license plate information and that I wasn't completing the signing for the security charge, she yelled at me "YOU NEED TO TAKE CARE OF THAT OR WE WILL HAVE TO START IT ALL OVER AGAIN" in a very rude manner. The contrast between the way she was treating the White guests she was checking in and the way she screamed at me was very obvious. I wanted to tell her what her problem was but I was extremely tired and all I wanted was to get into my room. When I came over to the front desk to check out (be aware if they give you a room on the east side of this hotel, it will be a very long walk to the front desk, or you will have to get in your car and drive from your room to the front desk), nobody was there. I waited a couple of minutes, then rang the bell on the counter. Still nobody. I waited another 2 minutes, then a well-dressed older White woman with short hair appeared from behind a door, she didn't even acknowledge me, she came into the front desk area looking down, as if she was looking for something under the front desk counter. I said, very politely "good morning", she still wouldn't look at me and she did not reply to my greeting. While still looking for something under the counter, she said "what do you need?", I said that I was checking out, she was still not looking at me, still looking under the counter, she did not take the room key cards that I was giving her, I put the key cards on the counter, and she said, still not looking at me "I will let them know". I turned around and left feeling confused as to why she had been so rude and behaved so bizarrely, and why she had said "I will let them know", as if she didn't work for the hotel. Both interactions with the front desk staff, upon check in and while checking out, were very unpleasant, otherwise I would have given the hotel 3/5 stars because, in addition to the swimming pool and the gym not being open, none of the elevators in the building were working, and the "breakfast" is just apples, oranges, very small muffins, and coffee or hot water for tea. They would be better off not serving that type of "breakfast". Yes, there are signs everywhere that read that the elevators, the swimming pool, and the gym are closed "for renovations" or something like that, but the fact that they are not offering those services should be reflected in their room rates. The rooms are ok, they're clean and well-kept, but the building is very old, and despite rooms being remodeled and refurbished, the whole feeling of the hotel is that it has seen much better days. Also, the bath tub in the bathroom was clogged, the toilet paper holder was broken, the entrance door got stuck against the door frame every time I opened or closed it, I had to pull it real hard to open it, and slam it hard to close it so it made a lot of noise, and while the room I got with 2 king size beds was large, the bathroom itself is tiny and very uncomfortable. Location is good, but that and the rooms themselves are the only things I can rate as "good" (not "very good" or "excellent").

No this place met none of my expectations. It was a decent room. The customer service was horrible. They double booked my room and I had someone trying to come into my room at 9:30 pm. Then had security questioning me why I was in the room they booked for me at 9:45 pm. Then at 10 I had another one of the workers coming to knock on my door asking questions for it to be the wrong room. Breakfast was horrible the only had muffins, apples and bagels. The juices all tasted bad. I would never recommend anyone to stay at this place.

Located right off the highway. Area is a bit shaky, but there is 24hr security patrolling the hotel grounds and parking lot. Older building that's well kept. Room was clean and well maintained. Elevator was not working while we were there. They have a restaurant on site and free breakfast. Front desk staff was friendly and helpful

Hands Down. BEST HOTEL STAY!! From the price to the cleanliness and the wonderful staff! Let's also shout out to the on-site restaurant and bar..indoor pool and breakfast in the morning.. This place shined like a star!

We had a good stay in Albuquerque whilst doing the Route 66. We stayed for two nights. Fast and efficient check in, room was big with a comfortable bed (the mattress topper was very very comfy!). Air con was quiet so we slept well. Strategic location.

Zac at front desk was very helpful and provided Excellent customer service. His female co-worker was the exact opposite. The room was comfortable, you get what you pay for, nothing fancy but fairly priced, good value. Beds were comfortable and clean, but bathtub had hair stuck to outside of tub and a handful of hair in toilet. Rest of room seemed fine. Pet friendly. Sad "Breakfast Choices" . But for the money I'd probably stay again.

Robert is the general manager, very friendly and accommodating! We enjoyed the spacious room, a very comfortable king bed, fluffy pillows, and a nice hot shower. The room was quiet, clean and had a sitting area, sofa bed with coffee table. Our car was parked right outside and we were pleased to see night security patrolling the parking area. It was an excellent value, too, and we'll be back!

Those looking for a hotel that allows large pets, late night/last minute travelers, and those who sleep in will find the Crowne plaza does the trick. The rooms are spacious, water pressure fine, and pillows comfortable, even if it doesn't seem squeaky clean. There's no breakfast included but a restaurant on site has a small breakfast menu and will do room service. The location is easy to access from the highway and not the best but the large parking lot is patrolled by security. Gas stations within walking distance. Staff were pleasant and efficient.