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Frequently mentioned in reviews: room (41) hotel (26) rooms (18) front (17) great (16) told (15) stay (15) staff (15) friendly (14) clean (13)
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  • 1/5 Angie R. 8 months ago on Google
    I don’t know where to begin. I’ll start with the FIVE times I’ve had to go to the front desk because our room keys don’t work. Moving on to other issues…the tub. Had to use a washcloth to clean the dirt out of it. They put some sort of mat on the tub floor I assume to cover rust and who knows what else. It had dirt all over the bottom of the tub. Speaking of washcloths, the second one I picked up had a clump of hair dried into it. I’ll move on to the noise. You can hear every move the people around you and above you make. Every move!!! The TV….two remotes. No instructions. You don’t know what controls what. We can’t even get cable. Tried calling the front desk, twice, no answer. They are a “pet friendly” hotel, yet have ZERO space for pets to use the restroom outside. I mean literally no outdoor space for pups. The vacant lot in front of the hotel is full of homeless people and the parking lot is totally trashed and full of trash and broken glass. This place needs to be shut down. Total disaster.
    3 people found this review helpful 👍

  • 3/5 Samantha Y. 1 year ago on Google
    This Hotel was going through a renovation. Had I known this, I may have gone elsewhere. Extra $100 deposit, room was ice cold, TV 📺 was not hooked up, No refrigerator, No Microwave, loud renovation workers. No clean-as-you-go renovation workers. Like I mentioned, had I known this, I would've booked elsewhere. Was there to attend a College Graduation ceremony and Celebrate Grandson's Birthday. This was the only disappointment. We have stayed here several times before and never had a problem. I guess, call before you book a month ahead.🤷‍♀️🤦‍♀️
    3 people found this review helpful 👍

  • 1/5 Rayna C. 1 year ago on Google
    Nice hotel, BUT THEY DO NOT ACCEPT ALBUQUERQUE RESIDENTS!!!! My husband and I are Albuquerque residents with a family of 5 that just need to get out of the house once in a while, especially since we go out rarely due to health concerns. We somehow stayed at this location in September with no issues and really enjoyed it. So much so that we reserved another room three months later with the anticipation of enjoying another night in each other's sole company, an extremely rare treat for the two of us. We reserved the room, paid for it, and CHECKED IN ONLINE. Then we patiently waited our turn in the lengthy line to get our keys and enjoy our time together. Only to be turned away by the desk clerk, who told us they don't rent rooms to Albuquerque residents. I think we were understandably upset, especially since we had such a pleasant stay at this hotel only three months before. Naturally, we asked to speak to the manager. After about 40 minutes of waiting to pick up our keys, being somewhat humiliatingly denied in a lobby full of other guests, the manager finally managed to make time for us about 10 minutes later. Told us they had "tried to contact us"--and hubby did have a missed call from an unknown number at 8:20am with NO VOICEMAIL. Perhaps that was them? We'll never know since the simple courtesy of leaving a message was apparently too difficult. I'll admit right here I may have cussed a little. No excuse for that, which matches up to the complete lack of apology or courtesy we got from the manager. The worst part of the experience was that if we a.) hadn't been able to book a room online in the first place because of the rule, that would have been fine (even if we did somehow manage to infiltrate in September, we would have just found another place) or b.) they had just left a simple voicemail when they (presumably, possibly?) called that morning so that we didn't actually go there and wait patiently to be turned away in front of a lobby full of other people or even c.) if we had been treated with any measure of respect or any sort of an apology. I was embarrassed and disappointed and I acted like I really never act and, although I regret acting out upon those feelings, that regret in no way diminishes how truly awfully we were treated by an establishment that we had stayed at with great results from a chain that we have always enjoyed patronizing. We'll still book with La Quinta in other places, but that was a really terrible experience.
    3 people found this review helpful 👍

  • 1/5 Adbel M. 5 months ago on Google
    1. Hallways smells like body odor and smoke pretty bad. 2. Room smells like smoke (complained to front dest so that won't charge us a cleaning fee and they acknowledged it as if every room has the same problem) Hotel states that it's a smoke free hotel (not the case at all). 3. TV didn't work. 4. No "do not disturb hanger" for the door, front desk didn't have any. 5. No sheets or cover for the pull out (also was dirty). 6. Sheets are old and dirty. 7. Hotel is very run down, paint peeling off in rooms and hallways. 8. My family and I didn't feel safe while staying at the hotel. 9. Neighbor's dogs barking, other neighbors down the hall were having a party late past midnight (what is seemed like anyway). 10. Ice machines out of service.
    2 people found this review helpful 👍

  • 5/5 Christine Mac N. 5 months ago on Google
    So we were a tad nervous after we read reviews...... but after checking in, my guess is, people that stayed (and disliked so immensely) should have probably stayed at an Omni property or something comparable because their expectations were a $500 a night place!!! For 140 bucks this place was perfect! Completely refurbished, staff is amazing! CLEAN!!!! Walkable to so many restaurants, convenience stores! And just off RTE 40!
    2 people found this review helpful 👍

  • 5/5 Olivia K. 9 months ago on Google
    We are traveling across country with two pets (cat and large dog) and our room was wonderful. Plenty of space, comfortable beds, and a hot breakfast before our next drive. The ladies that checked us in and out were both great. The courtyard and pool are closed due to renovations but the rooms and lobby are already updated. Definitely recommend for those traveling with animals!
    2 people found this review helpful 👍

  • 2/5 Barbara R. 10 months ago on Google
    The hotel is being remodeled. Rooms are very nice, no carpet just solid floors. But since remodel is not complete there are some problems. No Kleenex, only one trash can, refrigerator does not have a small freezer, room cart had dog hair all over it, and smelled like dog. Not the best neighborhood, they locked the doors from 8 p.m. to 6 a.m., small parking lot. Had to change rooms, the first room we checked into had a heavy odor of cigarettes. Lots of construction debris throughout hotel. Exterior appearance of the hotel looks ghetto. Front desk was very friendly and efficient. Did not stay for the breakfast.
    2 people found this review helpful 👍

  • 2/5 Presley P. 11 months ago on Google
    Staff was very friendly and as helpful as they could be. Hotel was under construction and I understand that is a need at some point in hotels, however, i wish we were told or knew about it ahead of time to prepare accordingly as we have 3 babies and a dog! But that didn’t bother me all that much, what did bother me was that the room we were in has hard wood floors which looked great but our room had an adjoining door to the room next door. Our kids are under 4 and we are in the middle of a move so we have to stay in dog friendly hotels and never had a bad experience at a La Quinta before but because of the hard wood floor and no sound proofing between the adjoining room AT ALL we could hear every conversation, every show and pretty much everything into the other room! So when our neighbors got in at 10:30pm and we had finally gotten our kids to sleep they came in with screaming children and super loud tv, they might as well have been in the room with us! Very frustrating. Not their fault they were loud but there should be some sort of sound proofing between rooms. I got so frustrated from the noise i got up and realized i could see under the adjoining door into their room, that was pretty ridiculous. Also, was woken up by our neighbors at 4:30 to a violent coughing attack for 45 min so we could not sleep or even block the sound out at all. Just very disappointing to not get much sleep after a long day in the car and another long day the next day!
    2 people found this review helpful 👍

  • 4/5 JustHere 4 months ago on Google • 255 reviews
    Finally a place nice enough and clean enough to feel comfortable taking a nice shower. Run the water for about 6 mins to warm up. I thought it'd never get warm. Everything was comfy and the bed was wonderful. Pillows were a bit hard but my husband and I slept wonderfully. Had a wonderful time here and our pup was comfortable.

  • 1/5 Russ S. 2 months ago on Google • 8 reviews New
    We were not allowed to actually check in until after 10pm. There were other customers waiting as well. The rooms were clean but in the morning, we had to go get our own towels and such. Breakfast was another issue! They had run out of everything in the first hour. No hot foods, cereal was out, no milk or juices! Even out of coffee!! Rumors was that housekeeping staff had walked out on their jobs so even the front desk clerk had to clean rooms. I would not recommend this place!!
    1 person found this review helpful 👍

  • 3/5 BG B. 5 months ago on Google
    Decent location right off 25 and 40. It is set back behind some weird stuff and didn’t feel like a great part of town but I didn’t feel unsafe. Not much around to walk to. La Cumbre and Canteen are a $7 Lyft ride away. Breakfast was cool. Scrambled eggs, bacon, and some toast. I think they had cereal and a pancake maker too. The front desk staff were great but the walls and ceiling are very thin and I had to ask to move my room because there was apparently some kind of dance competition above me. Also the ice maker on my floor was out of order and I had no “do not disturb” sign to put out. Beware of hearing all kinds of footsteps above and next to your room. We actually did not sleep well at all because of it.
    1 person found this review helpful 👍

  • 1/5 Steven H. 8 months ago on Google
    A new level of bad service!! In 30 years of travel I have rarely encountered the unprofessional and unaccommodating behavior of the staff at this hotel! I am not certain this staff has had any training in customer service both in person and on the phone. My first and last stay at a Wyndham property and I will take my business back to Marriott where I am treated with respect. Specifically and the only reason I chose La Quinta is that in military circles I am told they have always been pet friendly not charging for pets. La Quinta now charges for pets ($25/night) which must new since becoming part of Wyndham. No different than any other hotel chain. Our room was mediocre comfortable but looked like it hadn't been cleaned well in a while. The property isn't in a great location, the grounds were disgusting including the dog park. Very unsafe area and we weren't certain if our vehicle would be safe in the parking lot and we wouldn't have even thought about walking out dogs after dark.
    1 person found this review helpful 👍

  • 5/5 Dennis S. 1 year ago on Google
    Stayed here twice in the last six months. Both times were great stays. Main desk people are helpful and friendly. Our room was quiet, clean, and had plenty of room to stretch out in. Two queen beds and a sofa/bed. Plenty of towels, shampoo, and warm water (why is this so hard for other hotels to get right?) If fact, it looked like most of our room furnishings were new. Plenty of items to choose from for breakfast. Next time we visit or pass through Albuquerque, we’re definitely staying here.
    1 person found this review helpful 👍

  • 1/5 Hunter S. 10 months ago on Google
    We reserved a king room 3 days before arrival and requested a higher floor near the elevator. Didn’t get either. But OK -we were tired when we got there. Room smelled musty, king bed is not a true king, carpet was dirty, furniture material was torn and holy, bathroom was dirty and I felt like I was staying in.a dump. In addition there was a car parked in front with a woman reclined and sleeping in the front seat (where people pull up to check in). When I told the front desk person she said “ nothing I can do. I can’t go through 335 check in forms to see who’s car that is.” Not helpful. I brought a croissant in from my car to eat and as I was taking my last bite a small bug came into view on my napkin. Yuk! Don’t waste your money! Stay ANYWHERE else!!
    1 person found this review helpful 👍

  • 3/5 Kathy H. 3 months ago on Google • 10 reviews New
    Stayed last evening after a long day of traveling. Got nervous right off the bat when I spotted several homeless looking people close by. The front deck check in girl was extremely rude (obviously not liking her job). Room smelled of urine upon entering but seemed clean. Bed very comfortable but was surprised to have no frig in our room.. Was not able to get anything on tv and someone above us was very loud! Needless to say not a great experience. Breakfast wasn’t good either. Sorry I can’t say more positive things. Would not stay there again.

  • 4/5 Shanon C. 1 year ago on Google
    Extremely friendly and professional staff, clean and spacious rooms...highly recommend. The only critique I have is the need to address the lack of signage for their entry. I stayed at a horrible hotel across the street a week previously because I failed to notice that the LA Quinta was there. Bright signage would be helpful for tired travelers to see when seeking a nice room to rest their head.

  • 4/5 Allison P. 1 year ago on Google
    Overall very pleased with this hotel. The room was clean and the staff very kind. Loved seeing so many other dogs. Felt very safe while here. I would love to see how the hotel changes following the upcoming renovation. It would be great if there could be sheer curtains as in addition to the provided black out curtains for privacy. Breakfast also could have used some fresh fruit. Otherwise very pleased with our stay!

  • 4/5 Richard F. 1 year ago on Google
    Very solid experience with our large group. Smooth check-in, rooms were clean and well-prepared. One room had weak A/C so the window had to be open at night to cool it down. Very good breakfast layout. Pool and hot tub were excellent! Hotel pays very good attention to vehicle and personal security; private security personnel patrol periodically overnight and keycard access is required to enter the building after 8pm.

  • 4/5 R. W. 1 year ago on Google
    Check-In was smooth and easy. Front desk service was customer friendly. The hotel is going through Renovation and looks good so far. Nice open lobby. To my surprise the room was extremely large and clean. Only complaint is the bathroom vent runs when you turn the light on and its very loud. Wish it was on a different switch.

  • 4/5 Farhan A. 1 year ago on Google
    This La Quinta has fairly large rooms. When we arrive there they ran out of room with 2 queen beds so we were offered 1 king with sofa bed. I know sleeping on sofa bed is not fun and I would go for that only in emergency situation. So I asked Mark is there a better option and I was amazed what he did. He gave us two rooms with king bed right in front of each other. No extra charges. I was driving due to relocation therefore my car was stuffed. I asked Mark is it safe to keep all that stuff in the car and told this part of Albuquerque is not safe. So he advised us to park right in front of the hotel lobby where you temporary park for check in. He said its a well lit area and chances are very low that someone will have courage to steal from that location. I still removed the important items and left the car there per his direction and was lucky to survive the night without any break in.

  • 3/5 Alayna S. 1 year ago on Google
    Front desk staff was so polite and helpful. I could tell she was working hard to get the crowds of people checked into their rooms. She did not say our hotel room number which I always appreciate when they don’t because often it’s me and my children alone. Price was great for our two cats but the room smells like old urine. Since we had a long drive, we were too tired to complain. I haven’t stayed at a LaQuinta since I was a kid and was feeling nostalgic so the smell was disappointing. Thankfully, we always wear sandals in hotel rooms but it’s very off putting because I don’t like germs. It’s a shame that other animal owners can’t be responsible. The hotel is currently under reservations and they will have what looks to be some kind of laminate floor. I’m optimistic that will help future odors.

  • 1/5 Alex R. 4 months ago on Google
    We had a vrbo scheduled to stay in for thanksgiving that that fell through so we decided to rent 6 rooms for 4 nights at this hotel because they said they would be accommodating for our group of 24 and allow us to use the general breakfast area to eat a few of our meals and to congregate for a few activities. We called and made sure we could use the general area to eat a couple of our meals and were told that we would be accommodated. On our last night together we had our last dinner planned and we had started to set up and the front office staff said that he would not be turning the lights on for us, inhibiting our use of the general area, with the excuse someone had complained and said we were too loud. We apologized and told him we would be quieter but he refused to let us eat in the general area as we had been told we could use. He then refused to let us talk to a manager and stonewalled us. I asked for a business card to be able to contact the manager myself and he told me they didn’t have any. During our stay We also has two jackets stolen in the front lobby that had been left for 5 minutes. they have cameras everywhere they did not even try to work to find out who took them. Our card keys to All of our rooms had to be changed out multiple times throughout our stay which was very tedious. I hope if you value your customers you will make some changes to staff and protocols.

  • 4/5 Tez Q. 1 year ago on Google
    Nice hotel in the process of being renovated. Indoor pool and hot tub for a great price. Hot breakfast for no extra charge. Other than the shortage of towels, it has a great atmosphere and pet friendly. I stayed 2 days and enjoyed myself. Friendly staff Ray and Desire made my visit pleasant. Book fast because Taniqua will sell the room you in for a couple extra dollars.

  • 4/5 Melissa R. 4 months ago on Google
    We booked for a king bed online, but when we arrived that night they said the king beds are first come first served. Then why wouldn’t they note that in the details when allowing me to book a room? -.- Anyways, everything else was positive. Clean, spacious rooms. Breakfast was great. A happy mix of sweet and savory options. Eggs, bacon, pancakes, cereal. Juice. Coffee. I’d stay here again.

  • 3/5 Amanda Wansa M. 8 months ago on Google
    Great for traveling with pets. They’re under renovation so some areas were spotty and closed. The part of town is a little questionable, so I wasn’t entirely comfortable walking dogs outside. Our WiFi on the third floor did not work at all so if you’re there for business, ask to be on a lower floor. Ice machine on our floor was out of order. Outer side door didn’t open with key card. Breakfast spread was okay (not as great as the spread at the LQ we stayed in the night before in Flagstaff). Very friendly staff. Room was very clean, cozy, and spacious. Great value for the price.

  • 3/5 Laura K. 9 months ago on Google
    This place seems to be under “construction” so a few amenities are broken or closed. I always book hotels with gyms because I would actually use them. Upon check in, I come to find out the gym is being “renovated”. I use quotes because I see no construction progress or proof of work being done. On top of that, my key kept breaking. I would come back after a long day to discover my key just simply would not work anymore. The nice guy at the front desk had to give me new keys twice. I thought I might need a late check out so I asked the night before. The guy told me I would have to ask the morning shift. Ok why? So I ask the morning shift only to be told they only give late check out to platinum members. So why couldn’t I be told this the night before? Also the location isn’t great. It’s very industrial with a lot of displaced people wandering around. The majority of these reviews are good because there are signs everywhere asking for good reviews. But I would not recommend staying here.

  • 2/5 Heidi B. 9 months ago on Google
    Unfortunately, the service did not meet it expectations. I am a rewards member and used points and paid for extra nights and when I asked for a late check out I was told that late check outs were for platinum members only. This is inaccurate, as a rewards member or even regular guest I have asked and received late check out at various La Quinta locations. I asked to stay in the room for only one hour for a conference call and was told that was not possible. I asked for access to a private area, business center or clean room for one hour to conduct the conference call, nothing. The manager Becky seemed unwilling to attempt to accommodate a guest’s needs in any way. She told me to have the conference call in the pool area. All this after two housekeepers barge into it room unannounced without knocking the previous day. I didn’t make a fuss or even say anything about it. I was accommodating and accepting of their mistake. I am disappointed. I hope La Quinta can win be back, since I am also signed up for a Wyndham Discovery package for resort stays in the future. Unfortunately, this stay has a negatively impacted my experience. I asked Becky, the manager, to think of a way to help us. We’ll see.

  • 2/5 Charlotte E. 1 year ago on Google
    This hotel is located midtown in a less desirable area for us in terms of safety. Hotel staff provided excellent customer service, however the hotel itself is being advertised as newly remodeled which may be true in the public areas but definitely not in the individual rooms. Our room did have nice bedding but there was lots of differed maintenance that was obvious. Such as a large crack in the bathroom sink, old faucet, poor quality furniture and so on. The pet area was good. The sign is broken making it difficult to find the entrance to the hotel. We would not choose to stay at this La Quinta Hotel again.

  • 5/5 Britt S. 1 year ago on Google
    The location just seems to be a weird neighborhood, but I love that the hotel is pet friendly. The staff is super nice and helpful and the pool is a bonus for the family. I loved seeing so many guests there that brought their pets and were so friendly.

  • 5/5 Sugar Shane W. 10 months ago on Google
    We arrived in Albuquerque around 1, and check-in was at 3. However, when the workers heard we had driven from Wisconsin, they got together and let us check into the room early. The room was cleaned and stocked nicely. We stayed until Sunday, and every day, we had clean towels and toilet paper. Thanks very much to the lady room attendant for taking out our trash on a regular as we had our two boys and baby girl with us. Very much appreciated, and very humbled, they looked after us as they did. The beds were so comfortable my wife fell asleep instantly and had a very good night's sleep. The room was just big enough for us to move around comfortably, and the TV was great for the kids and their game system. We would definitely stay again if we ever have a chance to.

  • 2/5 diane r. 2 months ago on Google • 2 reviews New
    Room was renovated but don’t think the mattresses were. The area is very sketchy. It was fine for 1 night but if you’re traveling with your dog there is no where for the dog to relieve themselves. No grass, just rocks and weeds. The breakfast was sparse to say the least. Won’t be stopping here again.
    1 person found this review helpful 👍

  • 5/5 Alaina D. 3 months ago on Google • 2 reviews New
    We loved our stay here! The rooms are newly renovated and HUGE, with 2 queen beds and a pull-out couch, nice, large bathrooms, and a delicious breakfast. The staff was very nice and friendly. This hotel is very pet friendly, but doesn't smell like it! We brought 2 dogs and we weren't treated like they were a burden at all. We pass through ABQ a lot and will be staying here every time!


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