Featured Reviews


Frequently mentioned in reviews: room (48) stay (23) told (15) hotel (14) week (13) time (11) desk (11) front (11) clean (10) work (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Caleb V. 1 year ago on Google
    I stayed here for two weeks the employees were very combative in my experience and the property managers son was very rude and disrespectful and not did he and one of the employees try to start a fight with me they also disrespectfully kicked my do to get my attention. They are PET FRIENDLY but only if you short leash them and give them no freedom and no one cleans up after their dog so I would not stay here again if I had a dog cause most of the dogs I saw their did not look well. Ultimately you get what you pay for in abq and this place personifies how cheap and how bad the crime is in New Mexico... Photo was taken after someone got into a fight at the hotel.. I should also mention cops frequently visit for calls
    5 people found this review helpful 👍

  • 1/5 philip r. 1 year ago on Google
    OMG, what an AWFUL experience. I had a confirmed booking, and after traveling 500 miles from Phoenix, Im told by the hotel manager there was no booking for me. She was pleasant, but it doesn't help when you don't get the room you drove 500 miles for!! Other reviewers reported the same issues with this hotel. Booked via Hotels dot com AVOID AVOID AVOID
    3 people found this review helpful 👍

  • 1/5 Donna H. 7 months ago on Google
    I stayed in the the one in Albuquerque NM it had roaches the room was so dirty it looked as if it had never been cleaned the carpet stunk the vent in the bathroom was covered completely with wall paper. In my second day I voiced my concerns to the assistant manager Annika instead of addressing the issues and looking at the pictures I took she pushed my phone away and accused me and my son of dirtying the room and stated “your insulting my stafff” I send pictures to corporate they told me to address it with the supervisor!! The laundry room had five washers, only 2 worked! I was there 1 month and they were never fixed!!! It’s sad that I payed $1600 to stay in a filthy room all I was a $$$ sign. No follow up so sad
    2 people found this review helpful 👍

  • 1/5 Nancy R. 2 years ago on Google
    No one is ever in the office. I booked a room for a week. Called at 11 when office opened, asked for early check in as I had to return truck I had borrowed. Was told to call at 1pm, so I did, and no answer. So I drove to the property, waited 45 minutes, only to be told by some rude asshat that I needed to move my truck. Told him I was waiting for office to open he yells at me that he doesn't care what I'm doing just to move my truck. Needless to say, I cancelled my booking. Do t need guff from some Joe Blow off the street. Stayed there years ago and I loved it, don't know what happened over the years. SMDH.
    2 people found this review helpful 👍

  • 5/5 Maxreaper 1. 11 months ago on Google
    This is Edward I stayed there at the end of march to the beginning of April. The 8th was suppose to be my last day. But when I decided to extend my stay they were more than helpful with it. And it was one of the best experiences I've had staying at a hotel/lodge from start to finish. They were helpful explaining everything you needed to know. The room was clean and fresh and very comfortable. I'm in fact about to book staying there again to visit my family. Great place to stay.
    2 people found this review helpful 👍

  • 1/5 Solomon B G. 1 year ago on Google
    In reply to James response. You mentioned several delay in payments and also 7 hours grace period. We didn't received any of those treatment. The two' women that treated us badly are "Karen". The first payment was made upfront for a week. After it expired, those two Karen said daily payments will increase and I told them that will be by 6pm same day, and was done. The next day, I left for work early and at about 11:10am when you guys opened, I called from work and offered to make payment by phone, but those two Karen refused to take the payment, saying it has to be in person. I told them that after work, will picked up my kids from school then come to make the in person payment. When we arrived at the office, I brought the money out of my wallet, and one the Karen said we have to move out. I then said ok, that we go pick up our belongings and the Karen said no. Now, this what we are missing, Two traditional herb that were in two different pots, costing over $2950.00. Then, the cost of shipping via DHL International. Laundry detergents, Downy Tide large size, liquid softener, two plastic buckets that were in the bath top, and other perishable spices that were in the freezer. Please take notes of all this because those two Karen will hear from my lawyer soon. Who gave them audacity to lay their hands on someone's belongings.
    2 people found this review helpful 👍

  • 5/5 Angel G. 1 year ago on Google
    It may not be the nicest place to stay, but the staff sure is nice & friendly. They cater to your requests in a timely fashion, and the laundry room accepts electronic payment which is always a nice touch.
    1 person found this review helpful 👍

  • 5/5 Kevin M. 7 months ago on Google
    I stayed at the Inntown Suites in Albuquerque New Mexico right across from top golf. I thoroughly enjoyed this hotel for six months. I am a traveling welder for the union, and I could not have picked a better hotel for me to stay. I love the concrete balconies you get to walk down to enter your room, also, you never have to go in a lobby And walk down a long dark hallway to get to your room. My upgraded room was very elegant and nice and clean. The staff was always going out of their way to say hey and Mr. Miller do you need anything. Jamie and Annika the managers were absolutely amazing. I definitely urge everyone to stay here if they are going through or having a lengthy stay. Inntown Suites in Albuquerque New Mexico, is the place to stay.
    1 person found this review helpful 👍

  • 1/5 Ramona G. 5 months ago on Google
    I believe there is black mold in that room. The odor was unbearable after a few hours. I rented a room for the week of the balloon fiesta in Albuquerque to have a place to escape our balloon fiesta company. Before completing registration, they asked me to go out at view the room. It is an old room but it looked relatively clean. I smelled an odor, but chalked it up to it being an old room. We did not spend the first night in the room. Our company arrived today, so we went out and planned to spend the first night in the room. We were in there for 3 hours and the odor got progressively worse. Taking a closer look at the ceiling it appeared that black spots are painted over. We pulled the bedding back and there are black spots on the mattress. I believe there is black mold in that room. We could not spend anymore time in there. The smell was unbearable after being in there for an extended time. I requested a refund and was denied. I know I signed documents, but this is beyond reasonableness. I am contacting the better business bureau and any other organization that will listen to me. We took photos of the bed and I am posting those as well I will dispute the credit card charge as well.
    1 person found this review helpful 👍

  • 5/5 Jericho “JMG STUDIOS” M. 5 months ago on Google
    Everything about this place is perfect, I almost don't want to leave a review just so the rooms are never overbooked! Staff is helpful, knowledgeable about the area, and more than accommodating if any issues arise with your room. Moreso than anything else, the rooms themselves are nice and clean, great A/C, great TV channel options, and perfect location for shopping. (Edit: We were able to view the room and inspect it seemingly as long as we needed to before paying for it. This made it easy to find the right room. I'm confident that if we ever had an issue with our room, we would be moved to another if available - awesome service here.)
    1 person found this review helpful 👍

  • 1/5 Amy G. 1 year ago on Google
    We booked this hotel for a week through hotels dot com on 2/17/2023 to 2/24/2023. We paid at the desk, just under $500. The room didn’t look at all like the pics online and we were harassed for smoking cigarettes in our vehicle the evening of the 17th. We then left a one-star review on Google maps for the business. The next morning Jaime Crouchet knocked on our door and insisted we leave because of our Google review. We told her we wanted a refund for the unused nights. She insisted we call hotels dot com, however we paid her, not the website. She then called the police and forced us out. She lied to the police. I told the police we didn’t do anything and we didn’t get a refund. The police said it’s a civil matter and pursue it through the courts. I said if it’s a civil matter why are you here? Police said because it’s private property. Hotels dot com told us we had to get the refund from the motel but we never got it. Jaime Crouchet kept over $400 of our money. I understand now, this is a scam. This business is unethical and stealing. Be warned! I’m likely not the first and won’t be the last! Don’t stay here! Update 2/23/23 9:43 pm Response to managers response: you are a liar and you stole 6 nights of the week's stay from us! So I am going to continue warning people to stay away. You pocketed our money. I'll review you every single day. I also reported you to BBB, PayPal and hotels dot com. Eventually your unethical business practices will catch up with you!
    1 person found this review helpful 👍

  • 1/5 Jennifer B. 1 year ago on Google
    Hotel gave away the room I RESERVED days ago! Both "ladies" at the front desk we're incredibly rude while they basically told me "Oh Well..." I had booked a 2bed and paid to hold the room; DURING CHECK-IN I was told they didn't have any available. When I asked her why I bothered making a reservation, she became rude and hostile. The room they "substituted" for was small, dirty, run down and way over priced! When I asked further about when I could expect the room I booked, she decided to cancel my entire reservation. I will NEVER even call this hotel again.
    1 person found this review helpful 👍

  • 3/5 Loretta P. 11 months ago on Google
    The suite was tiny. And not remodeled. Very disappointed wouldn't have been if it was because it was pricey. No pool, no cont. Breakfast, the location was good, easy access on/off the highway .

  • 3/5 Valerie G. 1 year ago on Google
    We rented a room there for a week and on the last day we needed to get an other key and the night clerk recharged us for an extra week. We were irritated but what's done is done. The following day we had no issues until we left around 4am to do laundry and returned to find our room had been cleaned and all our food, hygiene and belongings were gone. We tried reaching corporate but failed. This morning I had my son go sit in the room to make sure more of our stuff didn't end up missing and he was asked to leave because our room was re-rented to another guest who now had a key to our room. Our key didn't work but a strangers did. I was ready to call my uncle for legal advice but called the property instead and the front desk and was told hat they were "under the impression" we had checked out. They apologized for the inconvenience and assured me that we had already been refunded for the extra week. So what started off bad ended up descent. I thought (after reading other reviews,) this establishment was going to try and burn us but they didn't. I have to be honest and state that they handled our situation fairly. So I have to acknowledge their good points as well. Thank you Jaime and Aunica.

  • 5/5 Inquisitive M. 1 year ago on Google
    The people here, Jamie and the other workers here are awesome. I feel so at home here. The housekeeping crew are very helpful and accommodating when I need something, which is rare. The best part is the sense of community here. I've stayed at alot of hotels in my time but this hotel, and this crew, wouldn't trade them for the world. Thank you to Jamie and her crew for all their hard work and responsiveness. You are some great people.

  • 3/5 Jay S. 4 months ago on Google
    Needed an extended stay in Abq, used reviews online & picked this location. I picked a not-upgraded room to save a few bucks, as long as everything was working & my car was safe I would be happy First if you reserve online they have you pick the window of time that you plan to stay, but apparently that selection doesn't matter in anyway, you'll pay weekly up front & leave when you want. You then have to go physically checkin before they close for the evening, it's not like most places where you can checkin whenever & the office is always staffed, they have limited hours. This was described very clearly online. When you get there they have you go check the room before paying or checking in, so you know what you are getting. The room seemed fine: decent bed, working fridge, microwave, & cook top, table, a couple chairs, a tv, & most importantly: no bugs The office is closed Sunday, & the day of the week that you start your stay is the day of the week that you pay for every subsequent week. What they don't explain until you checkin is that you have to come down to the office every week on that designated day & pay. They don't just put your card on file & make periodic charges during the course of your stay like most hotels do. What they DON'T tell you is that on the day you are supposed to go pay, you don't have the entire day that the office is open, you only have until 1200 that day. They only inform you of that when your 1st week is up & it is past noon, so they can charge you a late fee When I moved in & for the 1st few days the TV worked great. They had a decent amount of channels & there was nothing to complain about until the TV stopped working. After the TV didn't work for over a day, I went to the front desk & let them know it was no longer receiving channels. Like it turns on & the menus work, but there is no signal. They accused me of causing this, however I hadn't. I had turned it off & next time I turned it on, there were no channels. The person at the front desk let me know they would have someone come look at it in the next day or two. When they still hadn't done anything to fix it by the next time I paid, I reminded them of the TV not working, adding "I tried to do a channel search since there was no signal, but that didn't fix it" The front desk person about blew up at me, "It's still not working? you shouldn't have done that, that doesn't fix the issue, why are you messing with the tv you probably caused the problem in the 1st place etc". I told her I didn't know why it wasn't working, but since that is part of what I am paying for & they refused to fix it (her literally having blown it off) I was trying with what limited options I had to see if that resolved it. EVERYONE knows how to perform a channel scan on a TV, that shouldn't have broken anything, especially AFTER the TV was already not functioning. This time the clerk actually wrote something down, so I figured perhaps this time they would get someone to work on the TV. There was a guy remodeling a couple rooms & I was told he'd stop by to fix the tv at some point (spoiler: I was there for another couple weeks & he never did). I was able to use an HDMI jack on the tv with my phone They give you a specific day every week where the maid will come in & do a cursory cleaning of the room. Basically they take the trash out & do a quick vacuum. Toiletries are up to you. Weirdly though if you are in the room when they come to do that they make you step outside & wait awkwardly for 5-10 minutes, even if you are packing up to checkout Place is in a good location & isn't the shadiest extended stay place out there. Their Wifi is more complex than most hotels (not designed for mobile devices) but eventually can be setup In the end the place serves its purpose & my life was not made worse by staying here, but the service is very lacking. Be very careful about all the rules/policies--theres a list online, a somewhat different list in the lobby, & yet a third revision in the papers they give you on checkin--even the ones they don't inform you of.

  • 1/5 HemiLife 7. 4 months ago on Google
    Checked into the room. Observed dirty carpets broken blinds and things falling out the walls begin the tv. Upon checking out, I look at my babk account and see i was charged extra. Called the front desk to see what the charge was for and the lady has the nerve to tell me that I damaged the blinds in the room that were already damaged! I would not recomend this place to anybody! If i could give negative stars i would! This place needs to give people check list when checking in rooms so they can't charge people for things they didn't do. I told the front desk lady that and she hung up in my face! Lol this place us a joke. Should call the health department and complain about the conditions of that room i was in i know all the other ones look just as bad! -3⭐️

  • 1/5 Stevie H. 1 year ago on Google
    They failed to tell me they had no hot water when I checked in, refused to give me my full refund. When it was check in time (3PM) there was over five people waiting in line and no one was able to check in until 3:30. Horrible customer service, disgusting rooms, it’s a typical drug slinging hotel.

  • 1/5 Sable ann B. 4 months ago on Google
    My room was absolutely horrible the moment I moved in. I made SEVERAL COMPLAINTS and nothing was taken of ever. The night attendant is constantly intoxicated and really disrespectful to any woman that walks by. Cat calling and that jazz. This place is awful don't stay here. You're better off in you car. At least the property attendant can't bother you in your owner space. And for Jaime Complaining about cockroaches, filthy shower curtains and the nastiest courtyard ever. Filled with animal waste. The fact I watch you from the third floor attack a woman. Like clean up a bit or a lot.

  • 5/5 A_True_Generic_Gamer 9 months ago on Google
    I was here as an UberEats driver. Very friendly staff helped me find the customer's room. So, thank you

  • 5/5 Tiffany M. 1 year ago on Google
    I've stayed here a few months now Jamie and Aunica are always so helpful. The rest of the staff is amazing it's a great place to stay they definitely make you feel right at home!

  • 5/5 Asher W. 11 months ago on Google
    Spent 2 weeks while moving between homes- Aunica and Jamie were amazing and very understanding, as well as very clear with explaining policies and how everything on the property worked. They genuinely work very hard and are not bitter or mean to their customers. Very clean property, no loud noise or strange goings on in the parking lot. I stayed in a basic room and it did smell heavily of tobacco smoke, but what can you do? People will be jerks anywhere. Will stay again, excellent extended stay hotel!

  • 3/5 Marvin M. 10 months ago on Google
    I will change my rating when I can get someone to clean my room and when I can get somebody to answer my calls or even be able to get in the front door at the desk to talk to someone. My cleaning schedule is every Tuesday but my room has been clean once in the past three weeks and then they didn’t even take out the trash. When I tried to call the front desk, no one answered and the door was locked. If I’m paying for a service, I should get it. I’m giving a three star because the only time I’ve been able to get anything done, they were extremely helpful and polite.

  • 5/5 Abriana A. 1 year ago on Google
    I town suites is the best hotel I have ever stayed at I have almost been here a year and all the employees are so very nice and keep kids safe I love staying the rooms are so clean and outside as well

  • 5/5 chris b. 1 year ago on Google
    Cleaniest room ive seen in any hotel. Hotel manager and staff always there to help me. Definitely giving 5 stars and a Salute to this hotel.

  • 5/5 Brittany T. 1 year ago on Google
    I stayed here for a couple months while i was searching for a house and i loved it. The staff was welcoming and very personable. Jaime is a great manager that always looks out for the tenants and the maintenance man was always quick to help with any problems in a time efficient manner! The staff here made me feel like i was at home.

  • 5/5 Toast 1 year ago on Google
    Great place to stay. Management and staff do an amazing job to make you feel comfortable. Like a home away from home. My dogs Tank and Sandy have been here for a few months and are very comfortable with our stay. There’s little to no crime here. The price is affordable. I definitely recommend this location.

  • 5/5 Ted W. 1 year ago on Google
    First of all Jaime is extremely professional, personable and manages the property as if it were her own. Her hard work ethic has definitely rubbed off on her staff. The room was clean, at check in, and housekeeping does weekly cleaning. Maintenance requests are handled in a timely and effective manner. Aunica commands the front desk like a seasoned veteran. Also the environment is quite and safe. My hat is off to Jamie, and her staff. Intown suites should be extremely proud of how this property is managed.


Call (888) 882-0738 Open on Google Maps

Trends



Last updated:

Similar Extended stay hotels nearby

Last updated:
()