I specifically chose this hotel so I could spend time with my children after work at the water slide. We were going to also celebrate his 6th birthday at the pool water slide (3rd picture). There is NO water slide! Please remove this slide from your pictures. All the staff are super nice and happy; I will definitely increase this review if management corrects this issue!!

Let me start by saying the front desk staff and bar staff at this hotel were kind and friendly. Everyone I encountered provided great customer service and they offered me 5,000 points at the end of my stay. However, sadly the customer service is the only good thing about this hotel. I was extremely disappointed with my stay at this hotel especially as a Hilton Honors member. I am very familiar with Hilton Garden Inn hotels living in the Atlanta Ga area and my expectations are usually met with quality. However, this experience was far from that. The first room I received had mold around the shower and a clogged bathroom sink drain. Additionally the room did not smell like it had been cleaned at all. So I explained my concerns and my room was changed to a different room on a different floor. The new room also had mold around the shower (see pictures) and the caulking of the shower was falling off so at this point I was convinced mold likely exist in all the bathrooms so there was no use in continuously requesting room changes. I do not have to express the disgusting concerns and health risks associated with having mold in an establishment so I will not continue to discuss. The one day I did "request" housekeeping during my 4-day stay, they did not do a good job. The bed was made poorly, the iron was left on the table, the bathroom floor wasn't mopped/left dirty, and the shower doors were super cloudy with water stains. This location should definitely fire and hire better cleaning staff. This hotel do not provide free breakfast which is almost unheard of these days for most hotels not to provide. Their "continental breakfast" is $13 and it did not look appealing or fresh so paying for cook to order food every day was the only option. I've visited Albuquerque twice this year for work trips and this was by far the worse hotel experience I've had, I would not recommend this hotel to anyone which is sad because Hilton Garden Inn had a good reputation in my eyes prior to this experience.

Unfortunately we didn’t have the best experience with this hotel. We came here wanting to experience a new area and hotel. While it’s close to Uptown Albuquerque, the hotel itself is hidden behind construction and isn’t that great of an area. From the moment we came in, we knew this hotel wouldn’t be as good as we would like. Firstly, they don’t answer the message system within the Hilton app. We sent several messages over our stay and never got a response. Second, the air conditioning units within the rooms are obnoxiously loud and don’t stop running. We had to turn ours off to be able to sleep. Third, the restaurant will charge you a $4 delivery on food you order even if you order food to go at the restaurant and pick it up yourself. We had to ask staff to remove this as it didn’t seem appropriate to charge this if they weren’t delivering anything. To be fair, their chicken tenders are really good and fresh. Fourth, the restrooms do not have toilet paper holders. Really bizarre for a hotel as you’d expect this in the restroom. Fifth the showers do not have any soap holder/ledge to keep soap on. Again it’s really weird as this is a really basic configuration in hotel showers. Sixth, the toilets are somehow connected to the sinks. Whenever you flush toilets, you can hear it flushing from the sink as well. A little weird and unsettling. Last, the gym is really small. One cardio equipment of each basic type and a few free weights are in this small room. It does connect to a decent pool though. Overall I don’t think I’d stay here again just due to the list of things that this hotel could greatly improve upon.

I stayed at this Hilton on American Parkway in Albuquerque, NM several times and it’s like a rip off. After staying for the third time, I told my boss that I’ll choose and book a different hotel next time. My company paid over 200 dollars for the room and that’s one night but there’s wear and tear in the rooms. Also, there was white hair all over one bed, it looked like dog hair. I was like, “did they really leave the blankets here and not wash them?” It was hard to sleep knowing that the other blanket and sheets on the other bed probably weren’t switched out either. Then my TV wasn’t working and kept calling the front desk but I got a busy signal every time. Honestly, the last time I’m going to stay there. It’s a shame too because it’s a great location. It’s right off the freeway and Target is across the street. Not to mention the many restaurants and a mall down the street. Lastly, the staff are friendly and professional, which is unfortunate because the property isn’t well maintained.

Great staff and clean... However, loud freeway noise, heater smelled like exhaust, phone wouldn't work, WiFi couldn't connect, shower drain plug was stuck. Finding and dealing with all this while rushing around for my business trip was frustrating. You can find better at this price point.

Honestly the hotel wasn’t that bad, hard to find behind the construction but that’s not why my review is so low. For almost $200 a night breakfast should be included it’s absolutely ridiculous that they still wanna charge $13 for the same mediocre breakfast that most $100 a night hotels give out for free. The gym is tiny, the bathrooms are tiny, the air conditioner is loud truly feels like a $70 a night hotel definitely not $200. The Marriot is the same price and it’s next door.

We were missing towels, try to call front desk but room phone wasn't working. We had no hot water and when I went to the front desk to tell them the maintenance people said "there is nothing we can do about it, wait till the hot water come out" we had already ran the water for about 30 minutes before I notify them. Needless to say we took cold showers.

Rooms are great. Charging for breakfast seems insane. The gym is not bad. Internet can be good sometimes. They have ethernet ports so try to get it turned on if you can. Shower heads need to be updated. Lots of construction due to apartment building right next door so parking will be an issue.

Great location, everyone I've talked to has been really friendly, but the walls are incredibly thin, which doesn't help when house keeping is loudly talking and vacuuming the room next to mine at 10:30 at night. Room was decent, but the shower head holder was broken. Maintenance was right up to fix it, and they were really nice and awesome. You definitely hear the noise of I40 if you're on the side closest to the highway. Good part of town to be in though, which is very important in ABQ

The rooms are luxurious and comfortable, with all the amenities you need. The staff is friendly and helpful, always ready to assist. The location is perfect, right in the heart of the city. I highly recommend this hotel for anyone looking for a comfortable and luxurious stay

Rooms are nice and people are friendly. Where they miss the mark is the breakfast. They up-charge you for breakfast which selection is very limited. You can either choose the “buffet” which is really only toast, bagel, cereal, fruit and oatmeal or you get one meal made to order. The problem is that it’s still the quality of traditionally “free” hotel breakfast. When they tell you the breakfast is included at this price, they don’t explain the complexity of their menu or service. Other than that, the rooms and people are nice.

There was a smoking area below my second floor room, and cigarette smoke was a problem on my first night. The front desk was apologetic but the facility was at maximum capacity so I had to address the issue myself. This hotel is old and the fixtures and furniture are showing some age. The hvac unit was very, very noisy, and the thermostat was not properly calibrated. Despite being set at the minimum setting of “58 degrees” , I found the room to be uncomfortably warm for sleeping. For reference, I normally sleep with the thermostat at 65-67 in the winter. One of the light bulbs in the room was a different (more blue) color temperature than the others. All of them I believe were 400 kelvin, which is frankly too blue to be inviting in a residential space. I did not use the restaurant. The pool looked good if you have kids and they’re into that. The fitness center is small but decently equipped. The parking lot is in a construction zone and is cramped as a result. I didn’t have much detail on that. I was disappointed with this property and plan to look for a different property the next time business brings me to ABQ.

Check in and everything was fine but I later noticed tons of tiny ants crawling around on the floor under the desk. I had my toddler son with and kids are constantly on the floor. I was pretty disappointed. Woke up the next morning to find out a cold cereal and old looking bakery items breakfast costs $13 a person. What??? Every hotel I have ever been too includes a complimentary breakfast that provides the exact same breakfast items. So why charge $177 a night if that doesn’t include anything else. First time staying at a Hilton and definitely my last. My advice…go stay at the Drury Hotel. Had I done better research prior to arriving I would have stayed there but I figured I’d give Hilton a shot. Bad mistake.

Pros: -Right close to the I-40 west freeway for easy access. -Close to an outlet mall down the street for shopping or eating out. -Rooms are big enough and comfy for a big dog plus 2. Cons: -Parking spaces that surround the hotel are narrow and somewhat close to one another. -They don't offer any coffee or hot chocolate throughout the day on the lower-level floor. -They don't have a complimentary breakfast option except at the restaurant, within the hotel, which costs money. For a Hilton hotel, I've had better quality and experience at cheaper hotels. This particular hotel wasn't worth it.

The hotel feels like it is in a safer part of town. Stayed one week for business and the front desk was nice and gave free bottled water and k cups for coffee. They don't do room cleaning service without a request, so only had it done once during my stay. Not a problem for me. Big construction project adjacent but the noise wasn't a problem. I would stay again just for the location near many shops and restaurants.

The toilet ran all night, they sent a guy to our room to fix it, needless to say listened to water all night. Front desk acted like it was no big deal. When you pay almost $200.00 during the week for a room, you expect better.

Staff was friendly at checkin however had issues with 2 rooms prior to the third room being acceptable. First room AC did not work, second room was filthy and the bathroom was locked. Lost a king size bed to two queens as the hotel didn’t have any to fix the issues. Rooms are run down, not clean and beds are very lumpy and uncomfortable. Towels have someone else’s hair from previous guests and not checked prior to placing in the room. They are building apartments right next to this location so be prepared for construction noise early, parking taken by construction, road blocked and front of hotel congested. Better options elsewhere as this hotel needs to remodel and really needs to set the expectations for cleanliness.

Don’t be fooled by the outside. Our room was not cleaned prior to arrival, the towels still had dirt on them from the last guest and leftover items still on the floor. There was a party going on above us with yelling, banging, and music until early hours of the morning. The wallpaper in our room was literally falling down on multiple walls from water damage. Breakfast was not complimentary and they wanted $13 for toast and 2 types of fruit. You could get a serving of eggs for $20! What!! No bottled water available in the entire hotel. Seriously save your money. We were so frustrated.

The rooms were nice. The staff are very friendly. Some small things were missing from our room, like nothing to stir coffee with. Close to shopping food and other hotels. Also limited breakfast, all for purchase, no free options.

Do yourself a favor and stay at the Homewood suites right up the road. Better rooms, better staff, better parking, and they always have hot water. This stay was the worst hotel experience of my life. I stayed here for two nights on October 23rd and 24th. On the evening of the 23rd, I tried to take a shower, but there was no hot water. I called the front desk several times and nobody answered. When I went downstairs I found the front desk attendant sitting in the back office. I explained the situation, he said they called a repairman for the boiler and it would be fixed by morning. On the morning of the 24th, there was no hot water, so I took a cold shower before heading to work. I went to the front desk again and was told that the repairs were still being worked on. I called Hilton honors and opened a case, as the hotel staff was so uninformed and unprofessional. Hilton Honors told me they would give the hotel 3 business days to respond. I called mid-day on the 24th and spoke with someone named Cole who assured me that the issue was fixed, so I didn’t try to find another hotel. It turned out the issue was not resolved and I had another cold shower on the morning of the 25th. At that point I checked out early and spoke with Kino the night auditor. He showed me a post-it note with all the rooms calling to complain that there was no hot water. He assured me that no charges would be made until the general manager reached out to me. I was never called, and when I got my credit card bill, I was charged full price. I reached out to Hilton Honors again, and they told me that the general manager had closed my case and reported back to Hilton that he had reached out to me and resolved the situation. A complete lie. Hilton re-opened the case and told me that the Hotel would reach out to me as I told them the only satisfactory resolution was a complete refund at this point, after two cold showers, lies about fixing the boilers and lies about having spoken to me to resolve the issue. Amanda, the assistant GM called me and told me they were unable to issue a refund but they would give me 40,000 points, which was double what they gave everyone else affected by the situation . She became instantly combative when I pointed out that they clearly didn’t give it out 20,000 points to everyone else, as I had a case that was closed with nothing offered at all. I asked if I was the only one who didn’t get the 20,00 points, and she said she could answer that. She told me that she couldn’t give me a refund and that the GM would call me, but he wouldn’t be available for 10 days.

My family and I had a long drive back from Colorado to our home in Texas, but we were tired and decided to stop in for the night. The staff was nice and welcoming that night which was a good sign. Even though there was a construction site nextdoor the rooms were surprisingly quiet the next morning. Before checking out, we had a good breakfast in their restaurant and the hotel manager Tony was also very attentive and pleasant asking us how our meal was and even brought even brought us extra napkins for my kids. We will definitely stay again.

This is a fairly standard HGI - not fancy but still well appointed. The staff was all helpful, the room (and the rest of the hotel) was clean, the rooms are quiet and the property has most of what you'd need. That said, the construction project going on in front of the property is a bit of a mess. There is insufficient parking for guests and one evening I briefly considered parking at the nearby Marriott (after circling the lot several times). Luckily a spot opened up, but several other people who were circling the lot seemed to be in a similar position. I realize the construction is temporary, but more consideration needs to be given to hotel guests during the work. My only other negative feedback is the gym really needs to be enlarged - it has the equipment you'd expect, but is very narrow and there's certainly no social distancing potential in the room. I'd likely stay here again once the construction is done, but in the near future I'll be staying elsewhere.

This was the worst Hilton I have ever stayed at…Upon arrival the hallways in the hotel were cold had too be around 50 degrees in them. Called to report the issue however it was never addressed as woke up the next morning and they were still cold. This caused are room to be uncomfortable as well with the cold draft seeping under the door into the room. The room also had the towel hook on the door broken, as well as the lid to the heater/ac unit so had hard time adjust settings. The pillows were absolutely garbage mine as well not even had pillows in the room they were way too soft. Your head just went straight to the bed. The pool at this hotel is not heated which should be considering it does get cold in Albuquerque and that water wasn’t even tolerable to be honest it was ice cold. The reception said the water should Be 70 degrees like that should be fine, but I don’t think the water was even that warm. The “hot tub” was not even a hot tub the water was warm at most, when you turned the jets on you had cold water hitting you which is horrible!! In all this was the worst experience I have ever had at a Hilton hotel.

Comfy bed, clean room and halls, friendly staff, and a convenient location. What more could you ask for in a hotel? Stayed one night while traveling for the holidays. It was nice to have a Cracker Barrel right next door. Would stay here again!

I've stayed here several times, and it just gets worse and worse. My digital key never works at this hotel. My last two visits I couldn't find parking and the front desk isn't very pleasant about it. They expect folks to know they have an overflow area when they tiny parking lot is full - but all the outside signs point you in a direction that is completely blocked by construction and is opposite of where you need to go for the overflow area.... however, more pissed at the front desk's attitude. My last day of my stay, no hot water - had to take a cold shower, which turned out to be quite invigorating, but not what I paid for. I'm a gold member, and I'm always offered two free bottles of water at a Hilton hotel, but at this place, they'll give you just one. Cheap. I've cancelled my two remaining reservations at this hotel for this year and will stay elsewhere.... I stay approximately 60+ nights a year visiting Albuquerque. Their loss!

Not sure how/why this particular location doesn't use the Zero% shampoo and conditioner. Every location we've been to (as a truck driver we have been to at least 10 different locations this month alone) has had it. This particular owner is still putting out the Neutrogena products. Hopefully Hilton sees this and puts a stop to the owner trying to penny pinch and uses the products every other location is. By the way they do give you the bar of soap Zero% which further strengthens my suspicion the owner has it but wants to use the remaining supply of Neutrogena instead. Room is outdated but the bed is nice. Sink doesn't drain properly takes forever.

This was such a horrible experience and I will never come back. Front desk staff was unprofessional. Room was run down as furniture was falling apart. There was hair all over the shower from the previous guest. I tried the food at the in-house restaurant twice, both times the food that was served was raw/undercooked. All of this for $200+ per night? I feel taken advantage of and so beyond unhappy with the experience I had here.

I stay here everytime I am in town. Restaurant serves great food. Walking distance to shopping (a mall with a place for bowling/arcade games) and a good choice of restaurants. Not far from Kirkland AFB (nearly a straight shot).

Hotel staff is friendly. The location is good, in the better part of Albuquerque. The lobby is clean. House keeping is by request only. I had requested the room to be cleaned and sheets changed. They weren't. I had quite a few insects in the room. Both large and small. Parking is sparse. Lots of construction next door doesn't help much either. The hot water is luke warm at best so expect a not so warm shower. I probably won't be staying at this hotel again during my next trip to Albuquerque.

Was able to check in using the app while on the road so when we came in we were greeted by a nice professional lady at the front desk this evening who was very helpful. Straight to our room which was very roomy, CLEAN (and I am very particular about this part, especially these days.. and I still sanitize my way), and everything in the room was just how it should be. Very nice room, comfy bed, and all around great feel here! Especially after a long day of travel it's very refreshing! If we weren't so tired would possibly use some of the nice facilities, restaurant, or even grab a drink at the bar. Looking forward to having a full night's sleep soon! Wanted to go ahead and take a minute to review. Would definitely stay again!

The most expensive hotel we stayed at but had the fewest amenities. Claims to be a 4 star hotel but you have to pay another $16 per person for breakfast. Room was clean and typical of a Hilton Garden Inn but the only plug between the beds was behind the mattress. Desk chair did not function properly. Furniture was a little worn. The Manager was rude and unprofessional but the rest of the staff was friendly and helpful. There is an apartment next door that is under construction which makes it hard to get in and out.

Stayed in a double queen bedroom for the night and really enjoyed the room. I've seen many reviews on here trashing the rooms and saying they're outdated but my room was clean, the beds were comfortable, and the TV was nice. Wish there were more options in the fitness room, but the pool and hot tub were great. Staff emphasized there is NO water slide at the pool, not sure why Google says there is. Was able to book my room on super short notice and the staff was really friendly. My only critiques are that while the restaurant and bar in the hotel are convenient, they're very pricey, and never checked for myself, but it seems breakfast is not included with your stay. Also before coming to ABQ my friend warned me that cars get broken into a lot here, so I thought staying at the Hilton in a nice area would make my car safe. That was not the case. Can't really blame the hotel because it is what it is, but you'd think a nice place like this would have security roam the lot. ASAP glass is 7 mins down the road to replace windows if this happens to you too. Other than that was a really nice stay! Would recommend to others.

Hotel staff was nice & friendly only when spoken to. They all seemed liked to hide in the office behind the front desk or gather out of sight by the kitchen. They lacked communication with staff change over. They probably could find out more about the hotel simply by interacting with guests. Taking a little pride and good people skills should be a must in this work environment.

This hotel is awesome! The staff are friendly and helpful. The hotel is amazingly clean and I slept so soundly. Not a care in the world. They also have a great bar and good breakfast and dinner. A GREAT PLACE TO STAY!

Seemingly new hotel. Everything was very nice and fresh. Picked my own room with the app, and basically had my own wing of a floor. There was some kind of issue delivering a key to my app, but the frond desk sorted it out. There is still a lot of construction going on around the building (Dec 2022), and it was a bit difficult to get in and out with a trailer in tow.

I wrote a very lovely review for this hotel a few months ago and am revising because of my most recent stay. The front desk worker Hannah was exceptionally rude the entire time I was there. When I checked in she made it a very clear point to let me know it was an issue that we were checking in 40 minutes early and sounds very upset when she radioed house keeping to ask for a clean room. Bear in mind my husband said right when we walked up that he knew we were early but just wanted to try. As diamond members, we asked if we could have two bottles of water and when she got them, she slammed them down on the counter. No “have a nice stay” or “elevators are down the hall or anything”. Just the room keys and not a word. We pay these peoples paychecks, right? Why am I an inconvenience to her? I was thinking maybe just a bad day but the next morning we came down and overheard her telling another employee some very bad things about other coworkers and how she’s the only one who knows how to do anything around there, with several other guests in ear shot. To make matters worse she let the new girl at the desk attempt to check us out without helping her at all, while gossiping with what looked like a restaurant server, the girl in a bright red sweatshirt. Talk about unprofessional. Not going to be back anytime soon, maybe we will try again in six months and hope they’ve gotten rid of the bad seed by then.

The beds are atrocious. The bed creaked every time I moved, and it felt like whoever installed the bed didn’t realize box springs and mattresses are different things. As to the pillows, I don’t know who wants to have their head flat against the bed while the pillow fluffs on either side of their head, but if you’re into that, GOOD NEWS! You’ll love these pillows! The place is clean, and the staff are fine, provided you don’t care about masking during the pandemic. I mean, you might get COVID, but you’ll get it with a smile! If you’re disabled, please note at this property, Hilton cares more about their Diamond members being able to park than handicapped people, and there are only two designated spots to the side of the hotel at that. (Five spots right out front for diamonds members.) However, no one enforces compliance unless specifically asked to do so. May the parking odds be ever in your favor. It’s right off I-40, but I wouldn’t say it’s conveniently located since it’s kind of weird to get to once you exit the interstate. Be prepared to drive in such a way as to irritate other drivers or to make u-turns a couple of times. I’ve stayed in worse places, for sure, but I dang sure didn’t pay nearly $200 to do so.

Had a terrific stay until I got locked out of my room and it happened to be during the end of day so I ended up having to wait over an hour while the very nice lady Susan tried to figure out what to do. Wound up my door locks batteries were almost dead so she offered me another room. She was a perfect example of fantastic customer service and she should be given a raise!!! Spectacular service Susan keep up the great work I look forward to staying there again!!!!