4/5 Travel G. 7 months ago on Google
The
good
stuff:
We
booked
through
a
third
party
the
day
of
our
stay.
The
staff
was
very
nice
and
accommodating.
The
room
was
newly
remodeled
and
felt
clean.
Great
space
for
us
and
our
dog.
She
gave
us
a
room
with
a
space
right
in
front
on
the
bottom
floor
for
convenience
with
our
pet.
It’s
like
an
older
hotel
that’s
being
renovated.
Lol,
every
hotel
with
a
“dog
area“
in
New
Mexico
always
has
lots
of
rocks
and
our
dog
hates
it.
We
always
have
to
walk
her
somewhere
else
where
there’s
grass.
My
husband
found
a
vacant
lot
somewhere
kind
of
close
by.
Yes,
there
were
homeless
people
nearby
but
honestly,
that’s
really
hard
to
get
away
from
in
Albuquerque.
We
stay
in
this
city
a
lot
and
the
location
was
convenient,
really
close
to
I-40.
As
other
reviewers
have
mentioned,
the
hotel’s
a
little
precarious,
to
actually
pull
into,
but
that’s
on
purpose
to
keep
the
property
safe.
It
has
a
high
fence
all
the
way
around
it.
You
can
only
pull
in
and
get
access
to
their
driveway
if
you’re
headed
north
after
exiting
I-40.
If
you
are
headed
to
the
hotel
from
the
south,
you’ll
have
to
cross
I-40
and
flip
a
u-turn
to
get
back
to
the
hotel
and
pull
in.
THE
REASON
FOR
ONLY
4
stars-
as
I
said,
we
booked
through
a
third-party
and
we
were
charged
an
extra
$78
fee
that
I
couldn’t
figure
out
when
I
got
home.
I
called
the
hotel
and
talked
to
various
people
on
three
different
occasions
to
get
an
answer
on
the
fee.
On
the
second
call,
they
said
they
knew
what
had
happened
and
they
would
get
back
to
me
after
they
looked
into
it
more.
I
said,
“great.
No
problem.“
After
no
response
for
a
few
weeks,
I
called
back
again
and
left
a
message
for
the
manager.
I
had
to
call
back
a
fourth
time
to
talk
to
someone
and
she
assured
me
I
would
be
refunded
within
the
next
five
days,
which
I
was.
It
took
us
just
shy
of
eight
weeks
to
get
the
problem
resolved,
even
though
the
manager
or
owner
said
they
knew
what
had
happened
4
weeks
before
that.
I
realize
people
are
busy,
but
because
this
was
the
hotel’s
fault
I
felt
it
very
unprofessional
to
take
that
long
to
resolve
the
issue
that
I
had
to
keep
calling
about
because
no
one
would
call
me
back.
My
suggestion
is
that
you
make
sure
that
you
check
out
the
morning
you
leave
at
the
front
desk.
I
did
not
do
that,
assuming
everything
was
fine.
If
I
had
taken
the
extra
moment
to
do
that,
I’m
PRETTY
SURE
The
extra
anonymous
charge
(which
had
to
do
with
billing
the
3rd
party
and
nothing
to
do
with
extra
room
charges)
perhaps
could
have
been
avoided…?
Again,
everything
was
fine
as
far
as
our
actual
stay.
Hopefully
they’ll
learn
that
resolving
issues
like
ours,
in
a
timely
manner,
would
benefit
their
business.
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