The ambiance in the lobby is fantastic and has many beautiful features. We worked with two different valet attendants during our stay and they were great. We called for our car to be brought to the front of the hotel, left our room and headed downstairs, and our car was waiting for us. Super impressive turnaround, less than five minutes. Room decor included these creepy partial faces on the wall. The ac did not work as well as we had hoped and it was very hot at night. Our room did not have a bathtub, microwave, and the toilet paper was super thin. All of the pillows were on the flat side. However, the room was clean and the bed was comfy.

We stayed at this hotel and our stay was pretty comfortable! The room was clean and cozy. We booked the room and stayed with our 65lb dog and it was big enough for us. The room amenities for the most basic rooms included a coffee maker, a mini fridge, safe in the closet and all the typical toiletries along with robes. The staff was courteous and helpful. The only reason I wouldn’t give this hotel 5 stars is because they do not validate your parking. At the rate in which they price their rooms, they should include the $10 parking fee for the structure right next to the hotel. Also, although they have a restaurant on the premises it’s honestly unnecessarily expensive for travelers staying for one night. $36 dollars for one dish is not what I’d call worth it for what you get. All in all, I’ll stay in the hotel again for sure if I’m in Albuquerque! Just bring your own dinner and be ready to park your vehicle overnight for $10 bucks

This was a unique hotel in an awesome location in downtown Albuquerque. The parking situation isn't ideal, but I used the garage next door with no issue! I got a double room on the 5th floor with excellent mountain views. The beds were comfortable and there were a ton of TV channels to browse. I wasn't a huge fan of the shower - it doesn't have a door - but other than that the bathrooms are upgraded and very modern! I loved the lobby decor & how they have kept older aspects of the hotel while modernizing aspects of it as well. The office space was excellent for getting some work done as well. There are no coffee makers in the rooms but there is coffee in the lobby every morning that was very good! The biggest downside to this hotel, which is of no fault of theirs, is the traffic noise going all night. They do provide ear plugs but since it is an older building the noise really doesn't get blocked much. There is also no fitness center in the hotel, not a deal breaker for me but something to be aware of! Overall, I would definitely recommend staying here and hope to check out the restaurant when I'm back as it smelled so yummy every time I went by!

When I originally found this hotel online the pictures where so enticing beautiful and I was so excited. We booked a room for a low rate , and we stayed on the third floor. Hey Brooklyn room for two adults. As we walked in all there was was one bed one dresser and one desk. No microwave, no couch or even one chair. Usually there's a safe for personal items you want/need to be locked up. Front Desk told me that there is one located in the closet but there was not. When we originally walked into the room and was very hot only turn the air conditioner on but it did not work so the front desk told me that they reset it and then it was raining 60°. So it got really cool I called back and they said they reset it and I can put the temperature to whatever I feel is comfortable but that did not work it is either really hot or very cold. The room is estimating around 16ft × 12ft. Very small. Bathroom I'm guessing is 8ft × 6ft. No pool. No complementary breakfast. No complementary coffee or water at that. Restaurant is overpriced. Customer service was great but unless your staying on the tenth floor this hotel is not a good choice.

The room itself was ok, but the 3 night stay overall experience was disappointing. My wife and I were verbally assaulted by homeless vagrants twice while standing at the main entrance waiting for the valet to bring our car around. I’m sure we weren’t the only two guests to experience this. The hotel should have a visible security presence and they don’t. We went to the rooftop bar 20 minutes before the posted closing time of 9 PM and were told everything was put away. They were able to make us gin and tonics but couldn’t put a lime in it. We booked a family dinner in Mas, the restaurant on the property which was disappointing in the extreme. At $60 dollars a person for a total bill of almost $400, dissatisfied is too nice a word. Cheated is more appropriate. Between bad service, bad food and minuscule portions, the dining experience for Easter dinner with my family was atrocious. This property is portrayed as a boutique kind of experience. If that is what you are after, you’d be better off looking for something not in the downtown area. The location had people blasting music while cruising till about 3 AM on Saturday night.

This is a beautiful old restored hotel. That said, the room was odd with the layout. We were less than impressed with the restaurant downstairs. Great service. The food was...lacking in quality. I especially did not enjoy the risotto. The wine was good. For the price, i would chose somewhere else.

Overall the hotel was great but I was annoyed that as a hotel guest I couldn't get a table in the restaurant for dinner and had to sit at the bar and eat both nights I was there. The restaurant in the hotel was one of the reasons I chose to stay there. The food was great, bar staff could've been more attentive. The location and valet situation is annoying. The first morning of my stay I was at the restaurant for breakfast as soon as it opened, which is late, but I figured as long as they weren't busy I could eat and be out the door to get to my business meeting on time. I wasn't. The service was slow despite there only being one other table in the restaurant at the time. I called to the front desk to have the valet bring my car around. When I got down there the valet had no knowledge of my call and only then went to retrieve my car. A lot of small annoyances but overall I liked the hotel and the suite was nice. I'll probably try a different hotel next year when I have to go back. For the amount of money I spent on the room, meals, bar tabs, and valets in the hotel that weekend I expected a higher caliber of service.

Dinner /Tapas we tried 11 of them with salads.. was delicious! Room was very comfortable, and as it was our anniversary, it was just right for a get-a-way. Service was great, the drinks were better, and the Tapas were the top.

This hotel was so beautiful. Rooms were nice and clean and the staff was so pleasant and attentive. The hotel was in a great location to commute to and from the downtown location of Albuquerque. The ambiance of the hotel made me feel comfortable and safe and the aesthetics of the hotel made this hotel very luxurious. This has been the best hotel I have stayed in when I go to Albuquerque and will be returning in the future. Thanks to the staff that made this possible!

This was a nice hotel and had comfortable beds. Staff was friendly. The things that make this not on top of my list to stay in when in Albuquerque is really small bathroom. Secondly, the fridge in the room didn’t work and no coffee maker. I liked the bed but the frame and my shin met more then not. Parking was confusing but they do have valet for 17$ a night. It was a nice place but not a great place for me.

Hands down the best thing Albuquerque has going on. Very cool interior design and history. Room was huge and comfortable. The AC didn't work, but luckily it was just cool enough to not be a huge ordeal. I would've liked it cooler, though. Nice coffee bar as you exit the elevators each morning: complimentary. Food is terrible in the city and it was no different here. Even though I had a generous F&B credit each day, I didn't use it. On hindsight, I should've at least grabbed some drinks at the bar each night.

We spent 2 nights here, this is a great boutique hotel in the heart of Albuquerque! Extremely friendly staff, who genuinely cared about how your day was going and were very helpful if you needed recommendations. The boutique hotel is in the heart of downtown next to the convention center. The rooms were spacious, and most of all the beds were awesome!!!

Everything was great except for the reception staff. As soon as we walked into the receptionist office someone was there to ask how we were doing. When I responded "Good, how are you?" "Things could be better," was the reply I got. "Oh, I'm sorry, why's that?" The lady then decided to complain to me about her pulling a double shift because everyone else called in and there was no other staff around. (I don't need to be welcomed with bad vibes when my wife and I are walking in with excitement to get our night out started) The next morning we found out our coffee machine inside the room was broken, I think I called sometime after 7am to ask for either a new machine or someone to bring coffee. The lady who answered (I'm assuming it was someone different) was short and rude, said she'd get another machine to me. By 8am no one arrived and my wife called down and asked what the hold up was... "It's because we don't have anyone that does that until 8am." Really? You couldn't have told me that the first time? Of course my wife got angry with the lady, hung up, cooled down, called back, again the lady was defiant and rerouted the call to room service. My wife hung up again, called back, and told her we weren't paying for the coffee and she needed to order it. This time the staffer hung up on her and we weren't sure what was going to happen. About 30 minutes later someone showed up with coffee. Our dinner from the previous night was amazing, the food service was stellar and all other staff, waiters, bartenders, bellhops... everyone was great. The morning we left I realized I lost my sunglasses and someone spent nearly 15 minutes looking for them and found them locked up for me, the staff from the night before even put my name on the glasses just in case. Everyone here was amazing... except for the receptionists. (Updated: They charged me for the coffee!!! I'm changing my rating from a 4 on service to a 1!!!)

Excellent hotel, very unique, loved the décor and the ambiance. The restaurant has terrific food, no need to venture outside too far, we had dinner and breakfast and enjoyed both meals !

Rooms were good. Walls were definitely thin. Lots of noise from the road if folks are trying to be loud out there. Air conditioning worked very well. I wish the shower had a door...? That got a little messy. There was a very faint sewage smell outside that permeated through the entry into the lobby.

This hotel was just ok. Especially compared to other Hilton signature hotels. The food was ok (a little overpriced). The view was ok (the mountains can be seen). The rooms were ok, nothing special. The best thing about the hotel is that it is aesthetically pleasing. It has a classic New Mexico vibe and live music. I reserved a room on the 9th floor but had to be moved to the 7th because the room wouldn't be ready until 1600 exactly. I'm a diamond member and even accounting for late checkout that seems excessive. All I was told is that late checkout and housekeeping take a lot of time. My advice is don't show up early and don't expect anything spectacular. I even checked out early because you can find just ok anywhere.

This is based on how my wife (the Bride) and I (the Groom) were treated when we kindly e-mailed our wedding planner (Delaney) in April of 2020 to reimburse us for having to cancel our July of 2020 wedding due to the Coronavirus (COVID-19) Pandemic. We requested that Hotel Andaluz honor the Act of God via "FORCE MAJEURE" stipulation of our contractual agreement. People were getting sick and dying. We had many elderly family members from the east coast who had to cancel their flights. The following is from the scripted reply we received from Hotel Andaluz (Delaney) when we asked for our money back. ------------------------------------------------------------------------------------- "As the situation with COVID-19 is ever-changing in these uncertain waters we can keep the event and see if there are parameters that invoke the provision creating it “illegal or impossible” to host the event. However, we understand that you have already gone through planning the event and we would love to celebrate your love story in the future by rescheduling the celebration with a rebook credit. The hotel will provide a rebook credit for the wedding where 100% of the deposit paid to the Hotel could be applied as a rebook credit toward the Master Account of a replacement wedding or event booked, actualized and paid for by no later December 31, 2021. Would you like to send over the documents to create a rebook credit?" ------------------------------------------------------------------------------------- REALLY? DO YOU REALLY THINK BRIDES AND GROOMS FEEL SAFE REBOOKING THEIR WEDDINGS IN THE MIDDLE OF A GLOBAL PANDEMIC WITH NO END DATE IN SIGHT?? Do you have no integrity when the opportunity to initiate integrity matters most? We would have felt safer re-booking if we didn't feel forced to re-book during a PANDEMIC! Safer if our feelings were respected when we politely asked for our refund FOUR MONTHS IN ADVANCE. Where was your compassion, empathy, and understanding? You made us, the Bride and Groom feel terrible in not knowing whether we were going to be reimbursed or not for FOUR MONTHS, pushing stress levels through the roof. This choice in behavior felt hurtful, unfair, unwelcome, unnecessary, and ETHICALLY, MORALLY WRONG. If you want 5 Star reviews, treat your guests like 5 Stars. Treat people with love and respect if you want people to love and respect you and your establishment. Your staff (Delany and influencers for Hotel Andaluz) DISHONORED THE BRIDE AND GROOM'S REQUEST FOR FOUR MONTHS WITH NO REGARD FOR THE SAFETY OF OUR FAMILY, ELDERLY, CHILDREN, and FRIENDS who had to CANCEL THEIR FLIGHTS FROM NEW YORK, NEW JERSEY, FLORIDA, etc. How many Brides and Grooms you did this to is beyond us, as we cannot speak for others. This was YOUR choice of behavior towards YOUR paying guests. We paid to have OUR wedding at YOUR establishment. Your place has beautiful atmosphere, good food, friendly staff (all reasons to come and give business). We would have loved to have our wedding at Hotel Andaluz under the right circumstances, but we were not given that option-- rather the carrot dangling at the end of the stick regarding our refund so that we could rebook when feeling safe and less stressed. We would have appreciated someone reaching out personally, and have not received a phone call to this day which says it all. Put yourselves in our shoes. How would you have felt? After all that? If this was your daughter or son getting married? Or if you were the Bride or Groom? You appear to be no different from other establishments that hide behind attorney approved dialogue and self-serving [to the establishment] policies in order to minimize lawsuits and Cover Your A**.

We really enjoyed our visit! We enjoy staying in old historic hotels that have a lot of history, and we've stayed in some really OLD hotels that look their age! Not this hotel though! Hotel Andaluz has done a tremendous job at keeping the "feel" of a hotel that was built in 1939, but with modern and updated amenities. Being a diamond member, I was pleased to find out we were upgraded to their Superior room that had a big tub AND standing shower as well. We will definitely try to stay here again if we're ever in the Albuquerque area again!

The vibe was excellent, can’t say enough good things about all of the staff from valet to room service and everything in between. Super helpful, friendly, and prompt. If you want a good view don’t stay here, but if you just want to be high up in the city it’ll do. It’s an older hotel so the soundproofing is mid, but if you’re used to sleeping in hotels in the city it’s a pretty average sound experience. In-room amenities are sparse, and the shower was kind of disappointing with the small showerhead and weird design choice of deleting the shower door which floods water into the bathroom and under the door as you shower. The King bed is outstanding and sleeps 3 comfortably, furniture is comfortable and tasteful. Don’t order the french toast though, I would give it two stars overall for being edible, but why a baguette? You’re taking the french part of french toast too literally and have made a terrible mistake, arguably one of the worst breads for french toast, and then you put a weird dry breading on it. Please stop. Try challah bread if you don’t actually want to punish your customers for ordering french toast in the morning. The price point isn’t outrageous, but it does imply a somewhat higher level of quality that just isn’t there.

This hotel absolutely feels luxurious and looks like it to from the inside. The location is also great, felt like I was just a block from everything I was trying to do. The only thing that I was not a fan of was the price for parking.

The decor and lighting was dark. The bathrooms were dark. They were decorated with dark surfaces and dimly lighted. The furniture in the room was dirty. The design of the room was dysfunctional. I wouldn't stay there again for half the price.

Location and service was awesome. Sadly the room doors aren’t sealed well so I could hear the elevator ding and people in the halls. Otherwise it was a pleasant stay!

During my stay, I discovered that my room had not been thoroughly cleaned. I discovered dried mucus with blood in it on my comforter and bedspread, up near where the comforter would be pulled up to my face. When brought up to the hotel staff, all I got was a "sorry for the inconvenience, we will tell housekeeping". No other attempt to make the situation right was made and this was very unsanitary and unacceptable, especially with the spread of COVID and other illness. This left me to wonder what other areas of my room had not been cleaned since the previous guests had been there. The room temperature was set to 55 upon my arrival, which made the room very uncomfortable until I was able to get the temperature brought back up to a normal setting. The furnace was loud and made squeaky sounds at night, making it difficult to get a good night of rest. For the price point and Hilton name, this hotel did not meet expectations.

The elevator beeps all the time, no matter how far away you are from them, so be sure to use the provided (lol) ear plugs. Even then, the door doesn't close to seal out sound which can make sleeping in during the morning rush a bit of a challenge. The housekeeping cart will seem thunderous and the nearby nightclub is also loud and seems unyielding in it's quest to find the bass. Save yourself the overcharge on the restaurant with a 3 block walk to lindy's diner. Be sure to use the self park in the alley to save on valet fees.

Micah worked valet and had a kind smile and a great welcoming attitude;) Then Brian checked us in. He was welcoming, professional, and friendly. Rooms were clean and comfortable. Jaquelynn was professional, kind, and accommodating for breakfast. The Huevos Rancheros were delish. Even housekeeping greeted us in the hallway and they were so nice. It's a beautiful hotel and New Year's Eve was gorgeous and so much fun! I highly recommend!!!

I’ve worked in hotels and restaurants my entire life. It really is crazy how you guys don’t care at all. This is a pathetic and sad day for your brand for sure. Is the Hilton that hard up for money?? It must be real hard times if you need to lie about a refund. 👎👎🚩🚩🚩🚩🚩🚩🚩🚩

Christmas dinner was a nightmare, but was described to be a three-course delicacy. Was without kids for the first time in 23 years, and made a reservation just for me to have a lovely Christmas dinner - I didn't have to cook. At $100 a person, the first red flag for me was that the underside of the salad was wilted but covered with fresh arugula to hide it. Soup came out before I could finish the salad. Small portion of soup served over a large flat bowel and went cold very fast. Mushroom veggie main course looked like a small pile of mess on a large plate. I let my server know I didn't think I could eat it. She insisted I speak with a chef. After expressing to her that I didn't want to and I didn't want a main course. She ignored me and had them remake it. It was made with the same overcooked mushrooms they put on the last plate, but this time, there was a circle of red chile sauce at the bottom. I could not cut nor chew the mushrooms and began to get a stomach ache. I did not want to stick around for the dessert and asked for my bill. Asked my server if their was room at the bar for me, and was informed I could be squeezed into a sofa in the corner of the bar. I couldn't take any more and left. Started tearing up as I left the Hotel Andeluz from such magnanimous disappointment. Will make it a point to never do that again and will recommend others do the same.

Best hotel staff ever! The Hotel Andaluz staff turned my nightmare work trip into one of the best work trips I've had by ensuring I had a place to stay after almost not having a hotel at all, and going much further by assisting me throughout the remainder of my work trip. I cannot thank the staff enough for my time at this amazing hotel!

Lovely hotel! The decor is amazing. The hotel has small cabanas on level 1 with unique decor you can use as a available to just sit and talk with family/friends. The elevator is stylish too. The bathroom was a bit weird though. There was no door to the shower area so the water splashed outside. (It was not a accessible room). The ac didn't work so it was quite hot at night. The instructions for thermostat were not very helpful.

This hotel is beautiful and really encapsulates the vibe of old New Mexico- it just oozes atmosphere. A one-of-a-kind place. The service went above and beyond and the rooms were spacious, very clean, and had the same vibe as the rest of the hotel. It's in a good central location in the heart of Albuquerque. It was a great value for the quality of the product. I'd highly recommend this hotel and would stay here again in a heartbeat.

One of the original Hilton Hotels with great bones and common spaces. Lots of history and Southwest vibe downstairs, but the rooms upstairs are boring and generic with a weird mix of art and words of inspiration? Overall well taken care and clean, but the design felt “off”

This is a beautiful hotel. From the moment I walked into the lobby, I was captivated by the stunning architecture and Southwest-inspired design. The hotel's layout is impeccable. The attention to detail in its design is evident, creating a seamless flow between different areas of the hotel. The layout not only enhances functionality but also adds to the overall aesthetic appeal. Navigating through the hotel is a breeze. The staff at this hotel deserves special recognition for their exceptional service. From the front desk to the housekeeping staff, everyone I encountered was friendly, accommodating, and genuinely welcoming. Their warm hospitality created a positive and inviting atmosphere throughout my stay. Any questions or requests I had were promptly addressed, further enhancing my overall experience. The lobby of this hotel truly stands out as a remarkable space. It exudes a sense of grandeur and elegance while maintaining a relaxed and comfortable ambiance. The beautiful architecture and Southwest-inspired design elements create a unique and captivating atmosphere. It's a place where you can simply sit and soak in the surroundings, appreciating the intricate details and artistic flair.

Very very nice hotel! it has captured and maintained its history. I feel like I am stepping back in time when I walk through the front door. I love it! even though it makes me start seeing in black and white, it is well maintained and clean. I will stay here again the next time I visit Albuquerque. it's conveniently located in the heart of town.

Great rooftop bar, excellent service. The location is ideal for walking to local eateries and bars. Hotel staff are all kind, helpful, and inviting. The rooms are excellent in amenities and cleanliness. Oh, and the lobby is wonderful! Cozy spots for eating or drinking. Great for team meetings. There is no free/self-service parking near, but the valet team are spot on! I had to get my vehicle 5 times for one of my days and they were gracious and made me feel at ease for putting them through the paces. When in ABQ, definitely stay here, you will not regret it.

At almost $300.00 a night, you'd think you'd at least be able to shower! We checked in, went to our room, tried to take a shower, the ENTIRE bathroom was filled with water, almost reaching the carpet in the room. We called the reception, they said they didn't have another room to move us into unless we wanted a twin bed... they never sent anyone to check the bathroom so we pretty much weren't able to shower. There are definitely WAY BETTER hotels to stay at.

I went to the MAS Tapas y Vino restaurant on Wednesday, January 18th with my coworkers & a Vendor. The vendor was picking up the bill. They ordered all sorts of appetizers that I was not able to eat because of my stomach issues. The manager noticed that I was not eating anything; she came to ask me why. I told her it was because of my stomach issue and that I would be okay. She did not like that answer (in a very nice way). She asked me what I could eat, I then told her that I could only eat bland foods like chicken. She then went to the kitchen and asked the cooks for grilled chicken with no seasoning. By the way that was the best chicken I have had in a long time. Everyone in my party was loving the food. All the dishes looks so good. I did not catch her name but, she really made my night. She knows how to make a customer feel good.

This is a uniquely historic hotel. The exquisite lobby space is richly appointed with art objects and possesses about eight "casbah" meeting niches (which my group reserved for a small gathering). The rooms are cozy, clean, and comfortable. The room we stayed in (a deluxe king), though aging, is well maintained. The bathroom — remodeled in recent times — was everything one would expect for a modern hotel. We are a group of friends, so we lost the use of sitting area as the sofa-bed was transformed into a bedroom. Our only real complaint was the noisy fan motor in the cooling unit. The restaurant and bar on the first and mezzanine floors were exceptional—something not expected in ANY hotel. The location for us was perfect because we were attending an event at the Convention Center nearby. We did not request room service for our 4-day stay. We paid extra for a 3 person occupancy, specifically requesting a sofa bed in the room. But we still had to request extra towels and bedding for the sofa bed. We had to chase down housekeeping each day to replenish coffee pods and wash clothes, something that I wish was easier to acquire without regular housekeeping. Nevertheless, I highly recommend the hotel. It's not your everyday experience.

I didn't know anything about this hotel before I came to visit because of a conference my wife is a part of. I haven't read anything about it nor do I actually still know anything about it. However, I will say this, it appears to be a boutique type of hotel. I personally love the character that it has with all the arches and the doors. Then indigenous wall paintings and everything else that gives this thing character. The rooms are a little oddly shaped however, I understand since this is an older building, you can't turn an old building to a new building without destroying the character and I'm glad they didn't. The service was excellent. The rooms were clean and I really enjoyed myself during this, my first visit to the great Southwest. If I ever came back here again, this is where I would stay.

We were so impressed upon check-in with the beauty and history of this hotel. Our room was spacious and well appointed. Our experience went down hill from there... Except for the valets who greeted us on arrival and bade farewell on our departure, there was not the kind of service we would expect at an upscale boutique hotel. We opted for in-room dining and our food was delivered 45 minutes late and as a to-go order in paper bowls with plastic utensils (dinner was $150 before the tip). I can understand the need to change methods when there are staffing issues and would not have chosen to to use the in-room dining had I been made aware upfront. There were other issues, including the handling of an unruly guest on our floor in the middle of the night, trying to kick in a neighboring door, which staff rudely dismissed, as "having been dealt with" when I inquired the next morning! There was more that I don't need to elaborate on, but would have liked to have shared with the hotel manager before we checked out. Unfortunately, the manager was not in, nor could they tell me when he would be in. Apparently, the man does not share his schedule, if one exists. And that explains our experience... it all stems from the absence of strong, hands-on management.

Was definitely a nice room, had a junior suite with garden tub. Things to note, no coffee maker in room, will need to ask. Ice seems to be an issue, waited about an hour for it to be delivered to my room after asking 3 times to go downstairs to find someone.. the tapas restaurant has amazing food. The service was excellent and the workers had a great attitude with a masked smile. I would do it again but bring my own ice..

This hotel lobby is incredible. The rooms are really comfy as well. Clean beds and cozy rooms. I wouldn’t stay anywhere else in Albuquerque. The restaurant breakfast in the morning was perfect, simple with great service. I’m a Hilton fan for life. Love you guys.

This is a very beautiful hotel, the staff is incredibly helpful and kind. The rooms are pretty nice, the air conditioning isn't that great but manageable. Due to a booking error, we got an upgrade to a very nice room on the 2nd floor. It was very spacious and really nice. My only issue was it was extremely noisy. There were people drag racing and revving their engines (motorcycles and cars) at all hours of the night. It was very, very loud and difficult to sleep. I should have guessed it would be an issue as there were ear plugs provided in each room. It appears to be a regular problem in the area because when I mentioned it, the staff was not surprised. They have very convenient valet parking, they are very kind and knowledgeable of the area. There are some nice restaurants in the hotel, room service is available. There are also many restaurants in the downtown area where you can order and some places have free delivery which is really nice. I would stay here again but I would ask for a room on a higher floor that is not facing the front of the hotel. I don't know if that would help with race car noises but if you need a good night's sleep it might help.

I love this hotel. I love the vibe that is here. Sitting on the mezzanine and watching the lobby and the fountain is so relaxing. The cleaning lady was so nice and attentive, I think her name is Tracy. I caught a cold while staying here and reception helped me to find some cold medicine in their store and even gave it to me for free. I travel for work and have been in a lot of hotels. This one is definitely on top of my list of great hotels