2/5 Mahrinah S. 2 years ago on Google
Went
in
to
try
out
the
gym
because
our
family
just
moved
down
the
street.
There
were
two
desks
and
both
were
busy,
but
it
turned
out
one
being
run
by
a
young
girl
named
Marissa
was
just
talking
to
her
friend.
I
asked
for
help
signing
up
for
the
7-day
trial
and
was
told
to
download
the
app.
She
was
rude
and
short
explaining
what
to
do
and
spoke
over
me
to
her
friend
about
buying
leggings
at
Target.
I
downloaded
the
wrong
app
(Chuze
Fitness
has
two
apps
in
the
Apple
Store)
and
she
rudely
corrected
me,
was
clearly
bothered
to
not
be
continuing
her
conversation
with
her
friend.
She
explained
to
me
that
there
was
an
activation
code
that
could
only
be
used
once.
My
goal
was
to
tour
the
gym
tonight,
get
the
class
schedule
and
tan.
She
did
not
tell
me
that
tanning
was
not
included
in
the
7-day
trial
or
I
would
not
have
started
it.
I
asked
for
a
tour
and
she
said
“go
ahead.”
Ok.
So
I
walked
around
and
snapped
a
few
photos
of
the
facility
for
my
husband,
a
professional
athlete,
who
also
planned
to
sign
up
with
me.
When
I
was
finished
I
went
back
to
the
front
desk,
again
interrupting
Marissa
and
her
friend’s
conversation
about
Target
leggings,
to
ask
about
tanning
and
she
very
rudely
explained
that
it
was
not
included
in
the
7
day
trial.
I
am
traveling
for
work
for
the
following
two
weeks
and
don’t
have
time
to
go
to
different
locations
for
gym+classes+tanning.
I
wanted
to
use
a
trial
week
for
this
and
to
sign
up
when
I
was
back
in
the
state.
I
asked
if
there
was
a
manager
and
she
shrieked,
while
throwing
her
hands
up
“I
told
you
you
can’t
stop
the
trial
once
you
put
in
the
code!”
At
this
point
I
need
a
manager
and
an
actual
adult
to
speak
to.
This
staff
member
is
poorly
trained
and
really
reflects
negatively
on
Chuze
as
an
organization.
No
one
previewing
a
gym
should
be
treated
this
way
-
customers
are
the
life’s
blood
of
a
business
and
if
it
is
too
inconvenient
to
hanging
out
with
your
friends
to
explain
details
of
the
gym
or
any
caveats
to
a
7-day
trial,
then
this
is
probably
not
the
part-time
job
Marissa
needs.
I
said
I
would
contact
Chuze
management
to
help
me
if
she
wouldn’t
and
Marissa
screamed
“FINE!”
It
is
unbelievable
that
this
was
my
first
experience
with
Chuze.
The
other
staff
members
looked
shocked
that
she
was
speaking
to
someone
this
way.
I
am
hopeful
an
adult
manager
will
be
able
to
rectify
this
situation
and
I
will
feel
comfortable
enough
to
try
the
club
again
at
some
point
in
the
future.
Younger
staff
are
cheaper,
but
they
can
chase
away
potential
customers
if
they
don’t
know
why
they
are
there.
However,
this
location
looks
like
a
great
facility
and
our
household
had
hoped
to
sign
up
together.
No
stars
for
the
customer
service,
four
stars
for
the
location.
I’m
hopeful
someone
from
Chuze
reaches
out
to
me
directly
or
provides
me
with
a
member
services
contact
email.
Watch
out
if
you
have
to
interact
with
staff.
Unfortunately
you
can’t
avoid
them
when
you
are
signing
up
and
have
questions
about
services.
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