Tonight I had an initial massage session at your location. The receptionist, white female, black hair, conducted my intake. During the intake, she asked which aroma I would like for my session. She allowed me to smell three (3) aromas. I selected one. She quoted me $80 for the session. I stated, "your website states $70." She replied, "this is a franchise and the price listed on the site is a national price." I was perplexed because I was certain when I made the appointment that the amount was $70 for 60 massage session. I waited for the therapist. I moved forward with the appointment. Issue #1: Your receptionist lied; see issue #3. The therapist entered 50 minutes on the timer. I asked why I was not getting 60 minutes. He stated there is a 10 minute consultation, so the actual session is 50 minutes. I arrived 15 minutes early. I was walked to the massage room at 8:59 PM, the therapist left to wash his hands and allowed me to disrobe. The massage began at 9:08 PM and concluded at 9:58 PM. There was never a 10 minute consult, which should not be apart of the session anyway, if it is advertised as a 60 minute massage session. Not 50 minutes massage and 10 minutes chat session. The receptionist confirmed the 50 minutes at the end of my session and that a 10 minute consult is factored into every session. Issue #2: The site advertisement is not what the customer receives. I asked for a printed receipt. The receptionist stated they don't print receipts and it will be emailed, with itemization of the service. I see the receipt and I was charged $10.00 for the aroma lotion. Issue #3: Receptionist NEVER stated there was a charge for the aroma lotion. She quoted the price as it being the franchise pricing for the massage session. She up-charged without disclosing. Dishonest. I filed a complaint with their corporate office.

Feeling short changed! Had an appointment at 7 for a one hour couples massage. Didn't get called back to the massage room until 715. Massage started at around 7:20 and ended exactly at 8:00! Only got 40 minutes of a 60 minute session. Additionally, it was supposed to be a full body massage. Lady spent about 35 minutes on my upper back and 5 minutes on my neck. Said that my upper back was so tight that she wanted to focus on it more. I paid for a full body. She should have asked me if I wanted her to keep the focus on the back vs making the call on her own.

When I went in, I was at first greeted warmly, since it was my first time there. However, when the person started to check me in, getting info on what I was comfortable with, they said, and I quote, “(Massage Therapist) will get a laugh out of this.” I felt a bit denigrated, as I was feeling her about my chronic back pain and how much I moved around on a daily basis. When talking as well about price, she also stated that it would be a bit more pricey at this place than what I was given online, for what reason I am not aware of. When I got into the massage room, I was a bit skeptical, due to the interaction I had just experienced, but I gave the benefit of the doubt to my massage therapist. I did get a more firm pressure, so I did expect a bit of pain. However, the amount of pain I felt during the massage I feel should not have happened. When I say it hurt, it HURT. As I am writing this a day and a half later, I just had to take three ibuprofen to help settle some of the pain caused from the pressure inflicted. I don’t think I’ll be coming to this particular place again if this is the service I’m gonna get. I’m definitely gonna go someplace where the people are somewhat more cordial, and the service is less painful.

I booked a couples massage as a surprise. Jamian and Felicity did a wonderful job! They were very kind and made the entire experience very enjoyable and relaxing.

OMG Incredible deep tissue massage! First time to use Jamie for massage, and he was incredibly talented/professional. I will def be back to see him…. I feel sooo much better!!!!

Always a great massage with Mike! He's the best and knows his stuff. I will say, though, I got a facial here one time, and I was not impressed. Mostly bc the girl did not tell me what she was going to do before she did. She took this pimple extracter thing to my face without saying it was coming and started scraping at my face, which didn't feel too good. Like you can just warn a girl it's coming.

Worst service EVER! Refuse to refund a gift card that I have no use for! Girl at desk did not care if they received a bad review. Did not tell my husband upfront that it was non refundable. I personally would like to thank you for ruining my gift! Had he known upfront he would not have purchased it! Thank you for telling me to read the back of the card after the purchase!!!!!

Room was very cold and we told therapist about it but nothing was done. My girlfriend literally could not wait for the message to be over because of how cold it was. We did speak to the manager about it and all she offered was an apology. Would think they would offer more than just an apology after hearing what happened.