We enjoyed our sales lady with her help... And we learned a few things from her, one was about nature Ruby or lab made... Thank goodness mine is natural.. Kay's ALWAYS has great products and good employees to help with a smile! .. That's so important...

The sales representative was super sweet and kind. Service was exceptional and they well informed me on their warranty program. The ring also is beautiful, stunning and of good quality. I look forward to doing buisness with them again in the near future

I have been a customer for 12 years at Kay, I have several pieces all flawless and easily cared for jewelry, I go to Kay often for warranty checkin and cleanings. However this visit was very special. I went to Kay not knowing what I wanted. Hands down the best customer service I will ever receive! My ring was due for an upgrade 10 year anniversary 👏 Jamie got me the best deal on a solitaire diamond and had my ring back within 3 days!!! My original ring was a quad set diamond, currently is being turned into earrings for my two daughters with Jamie’s advice (what an amazing gift I can give). Y’all if you want superior customer service and an experience of a lifetime see Jamie she won’t let you down!! Thanks so much I absolutely love my Ring 💍

Definitely get Bernie, amazing service nice guy! He helped my boyfriend and I and checked after our order got here how it was! He’s been VERY helpful.

I had the best experience at the Florence Mall location. After searching for weeks Bernie and his team were able to customize the perfect ring and deliver the best experience I have had in a jewelry store. Thanks again Bernie. You have def earned a long term customer.

Bernie brungs was amazing! He was very helpful with all my questions. He was very knowledgeable about all the products. He had a fantastic personality. He made my purchase a great experience!! Over all it was the best customer service I’ve ever had across the board period. Kay Jewlers and Bernie is the best place to purchase jewelry ever. By the way I am from North Carolina.

I purchased a ring from Dora Back she was super friendly, patient and helpful deciding on what suited my budget and style.She is was so knowledgeable about the different diamond cuts and settings you all offered I won't buy jewelry from anywhere else!!!

Dory and Sharon are amazing. So patient and helpful. I would recommend Kay to everyone.

Jamie is so awesome! We have went to her for years for all our jewelry needs. She goes above and beyond for us every single time and texts me when our merchandise arrives! We would never consider shopping with anyone other than Jamie. She is very personable and treats my family and me like we're part of her family.

Joe and Sharon helped me pick out my engagement ring! Answered every question me and my mother possibly had to ask! Showed us every option available and make it an amazing first ring buying experience! Will definitely be back and would definitely recommend!

I want to Thank Bernie at the Florence mall shop, he was Amazing. Very kind and extremely helpful, did everything he could to help me get the ring that I wanted. Will definitely go back there for any future jewelry purchases!