Our first visit to a place like this. We heard some great things about it, so thought we would try it. It will bring your family together or it will drive them apart. It all depends on the dynamics of your family. Lol no just kidding. It seemed to bring us all a little closer, even if it was just for a little while. We tried the Laboratory and did not complete it. Pretty deep my wife and our 13yr old didn't have what it took. Wouldn't have completed even if we had more time. because one of the keys didn't work properly. We didn't stand a chance anyway.

Did the museum. If you find algebra fun. It's the place for you. Its opening one lock after another. With number and letter clues. That you read off of cards in the room. No one had any fun at all.

The staff was very nice and helpful and the escape room was great! They had multiple skill levels we could choose from when booking ahead. Set up in the room was great and the overall scape was well done. We did come early and had to wait which was expected. The lobby and area outside of the escape rooms is very bare without much decoration. They have some tshirts for sale but that's about it. Just a small thing that they may change as they become more popular / busy. This is definitely a great escape room and a fun thing to do when visiting. Booking ahead is recommended (not sure if they take walk ins).

Escape room was good but the customer service was horrible. Mistakenly overbooked and tried to cancel with no response from through phone or email. At the site they said to email and corporate would respond. But there was still no response even after days.

Fun and exciting! Staff member was very friendly. We were locked in the Museum. I wish there were rooms that are less complicated specifically made for smaller groups or couples so they can actually escape.

🙂 Its Gemini Season🙃 We did the Laboratory for my friends birthday we had a big group that split up. We were 1 clue from getting out .we had so much fun , will definitely be back.

It's a box kit kind of place; nothing special about it like some others I've been to. We did the hardest room. Didn't make the time, though we were about 3 minutes from completing. I'd say we would have had the employee been paying attention when we called for the two hints. She was clearly reading from a script and ad not been paying attention, as she started Man steps behind what we accomplished before getting to the clue we needed. For reference, when I've called for a hint at other venues, they knew exactly where we were and was able to provide the hint precisely and quickly. That was NOT the case here. I wish I could have a refund. Instead of walking away feeling accomplished, we walked away bitter about the experience and bummed we lost valuable time from the employee, who could have made this a much more enjoyable event.

We were visiting from out of town and did two rooms: The Museum and The Classroom. There were three of us, two seasoned and one with just a few other escape games under their belt. More than the number of stars, I want to leave a thoughtful and informative review. I can tell there was thought put into the lore of each room, but it just seemed disparate from the puzzles. Both puzzles and story on theme, but separare entities within the space. If theme is your thing, then I wouldn't get too excited about these rooms. They have cohesive visuals, but the atmosphere isn't very strong. A few props to invoke the setting and puzzles that include elements that fit the theme, yes, but most of the wall space is plain. The videos before the games are fairly generic, and any story that the room tells is secondary to the puzzles rather than integrated with them. Some people like red herring puzzles, and some do not. We aren't very interested in them, especially when they are multi-step activities that lead to dead ends. It gives larger groups something to do, but it's a bit of a bummer to work one step out, only for the next step to lead nowhere. The puzzles are linrar-ish but not so straight forward as most we have done. That can be a fun challenge!! But a few times we needed to manipulate the furniture or open something that didn't seem openable and those cost us some time solely because we wanted to respect the items in the room and not break anything. This is where the disattached narrative comes in - if there was a story beat relating to the object we needed to more closely inspect, we may have felt more confident digging deeper. There are also a few puzzles that require waiting - which isn't our group's favorite type of puzzle. Discovering a number to punch in only to need to listen to a 60+ second preamble is killer to the mood. Maybe it builds the anticipation for some, but we like to immediately move to the next puzzle when we solve one. We want to work our brains for as much of this hour as possible, and waiting isn't thinking! Lastly, in the Classroom, there is an input device that does not always register the buttons pressed. The task with this device is timed - on a failure, you start over again. On succeeding, the next puzzle appears slowly, taking almost a minute. We knew this was the most difficult room, but that makes the time-wasters sting even more. I would have loved those extra 3 minutes to work out the last puzzle! Both rooms were entertaining and we certainly don't regret going! If you are interested in having as many escape room experiences as you can, these are worth checking out with some fun, unique puzzles in their rooms. But if you're easily frustrated or value theme above other elements then these may not be the rooms for you.

My husband booked the escape room and when he did he was trying to book for that day, but it for some reason booked it for the next day. However, the time did not work for us for the next day. So we tried to email and call them that day to see if we could change the time because we wanted to still do the room. We never got ahold of anyone or got an email response. So now we are just out over $50 and didn't get to do the escape room or get our money back. Very irritating that there was not a way to talk to them.

did "THE LABORATORY" room. our team escaped successfully but we were fortunate(?) enough to skip 4 crucial steps. unfortunately the combination-locked medication bottle all opened without having to get the correct combination number. the bottles were defective. so it made the whole process easier. those bottles should be fixed.

Cool place. The classroom one was hard but super fun! I'd recommend going if you're downtown Louisville!

We had a blast we did the laboratory escape room unfortunately we did not get out. Can't wait to go back and try the other rooms.

The place was clean and the staff was friendly the kids had fun and got to use their abilities to solve the puzzles to get out of the room.

The facility is not bad and the staff are easy to work with. The rooms and puzzles are interesting but not elaborate (no hidden rooms, big motorized set pieces etc.). Don't buy gift cards! My wife attempted to contact them via email and phone for the past several weeks with no response. I eventually went into the office and an employee had to walk me through the process of redeeming a gift card. Here are the steps you must repeat for each of the participants in your group: 1. Select room / time / number of participants 2. Enter first gift card code, tap submit 3. Wait for an *error screen* and go back in browser 4. Balance is reduced by the price for one person

The host that gave us instructions was mumbling…difficult to understand. Not elaborate..puzzle all in one room. Called for hint and she didnt know where we were…in the puzzle…took her 3 mins to give us a hint…then the hint was wrong! Called back to clarify the hint and no one answered the phone! Don't waste your money…there are better escape rooms around Louisville.

This is an awesome place!! Loved every minute of it! We did the Warehouse and the hour went by super quick from how much fun we had! Will definitely be coming back to check out the other rooms

Had a really enjoyable time here with family. Punctual, professional and puzzles were the right amount of difficulty

Easy to book online. The laboratory room was super cool! DaNessa was helpful with the clues she gave. We are eager to come back and try the other rooms!

Great Customer Service! Barely made it through the easiest room but was an absolute blast!

We had a blast for our first time doing an escape room. We will definitely do it again.

We arrived timely for our appointment and were asked by the manger Devin to produce tickets for the 5 year old and 4 week old baby with us. Two days prior to our scheduled appointment we emailed the staff to find out if we needed a ticket for the 5 year old child. We received no response. When calling multiple times we are instructed to email. While we would have purchased a ticket for a 5 year old child, the requirement to purchase a ticket for a 4 week old baby is ridiculous! We requested a refund and were told to email the same email we previously emailed with no response for our refund for 4 adults. Buyer beware. There is no customer service number. We’ve done escape rooms all over the eastern US and never even had to purchase tickets for young children. Edited to respond to owner. We were not told that a baby could be worn in a carrier. We were told that every person entering needed a ticket.

First time ever doing an escape room, the staff was friendly and helpful. The rooms were amazing! So much fun for the whole family.

Our group completed the Warehouse at Locked In: Louisville. The staff were friendly and the booking process was simple. The room itself was pretty straightforward and didn't have a lot of surprises. There were a variety of locks and puzzles to solve, but there wasn't anything special or outstanding about the room. Our group had fun and we were able to escape with some time to spare. Almost all of the locks and puzzles in the Warehouse were 1st Gen, so it wasn't as technologically advanced as a lot of the rooms I've completed. Overall, if you're new to escape rooms and want to experience some adventure, give it a shot!

Fun place to escape to, haha 😄 they have alot of rooms. Call ahead and make an appointment. It's recommended

We Walked in and had such a warm welcome. The people was so very nice and helpful. It was such an amazing experience. It was so awesome to see everyone working together to figure out the clues. The layout of the game was very good. Some hard clues in there so unfortunately we Didnt make it out in time lol. But thats ok cause it really had you using and exercising your mind in ways you never thought of. I would love to go again and try another room.

Unfortunately, we did not participate in the escape room, as we had emailed inquiring about children and infant tickets. After calling and emailing and having no response, we only paid for the adults. After arriving, we were told we had to pay for a 5 yr old, which is understandable... however, then was told we had to pay full price for a 4 week old! Be aware! ****In response to below ***Need to train staff about rules and policies as this was not an option we were given in person.... and was told every person(s) who enter the room must have a ticket. we were prepared to carry our son (I had carrier, and a stroller and a baby wrap to wrap him to me.. . Since we do not live in town and out of state. I chose to have my ticket refunded. Not sure when we will ever be back to Lousiville so we will wait and see when this issue is resolved. Thanks for the speedy Google response.... I'll be waiting for my phone call.