1/5 Janty C. 2 years ago on Google
My
first
impression
was
significantly
negative
when
the
bell
hop
male
at
the
side
entrance
of
the
hotel
was
rude
and
asked
me
to
move
my
car
before
checking
into
the
hotel,
after
having
driven
for
hours
from
out
of
town.
First
impressions
are
huge,
and
having
someone
represent
the
hotel
that
has
sub-par
interpersonal
skills
was
a
mistake
that
was
just
the
beginning
of
a
negative
overall
experience.
The
room
was
run
down
(TVs
not
working,
electricity
that
went
in
and
out
and
flickered
off
and
on,
and
a
coffee
maker
that
would
be
fit
for
a
room
that
cost
$50
a
night,
NOT
$700
a
night
when
all
expenses
were
added
up)!
Speaking
of
which,
what
is
a
$30
Enhance
Your
Stay
Fee?
I
did
not
receive
any
enhancement.
Furthermore,
the
hotel
charged
us
$26.50
a
night
for
self-parking,
when
the
parking
garage
itself
had
a
$20
a
night
maximum
charge
for
24-hour
parking.
Seriously!?!
Truly
low-class
scam
for
extra
dollars
and
just
unprofessional.
I
also
had
to
email
and
call
repeatedly
to
even
get
my
final
invoice
emailed
to
me
after
our
stay.
For
$1,400+
for
two
nights,
I
expect
more
professional
service
and
better
accommodations.
Your
experience
may
be
different
than
ours,
in
fact
I
hope
it
is.
But
our
family
experience
at
The
Brown
Hotel
was
truly
negative
and
I
felt
compelled
to
review
the
property
here
to
ensure
people
know
what
they're
likely
going
to
receive
for
their
money.
I
think
you
can
stay
at
other
establishments
in
the
Louisville
area
for
half
the
price
that
will
provide
a
significantly
better
experience.
As
a
side
note,
dinner
at
the
Lobby
Bar
and
Grill
in
the
hotel
was
great,
the
service
was
outstanding,
and
we
enjoyed
an
evening
there.
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