3/5 Beverly K. 11 months ago on Google
We
attended
Thunder
Over
Louisville
this
weekend
and
the
Garden
Inn
was
an
excellent
location,
being
an
easy
1+
mile
walk
to
Waterfront
Park.
I
was
looking
forward
to
our
two
night
stay
at
this
Hilton
property
having
only
ever
been
at
a
Hampton
Inn,
but
apparently
set
my
expectations
too
high.
My
sister
stays
at
Hampton
Inns,
while
Best
Western
is
my
thing.
If
this
were
in
fact
a
Hampton
Inn,
I
would
have
likely
given
4
stars.
I
anticipated
the
Garden
Inn
to
be
a
notch
above
Hampton
Inn
and
Best
Western,
but
was
disappointed
to
find
it
no
different
than
an
ordinary
motel.
The
big
thing
lacking
off
the
bat
is
breakfast.
Say
what
you
will
about
the
continental
breakfasts
at
a
motel,
I
appreciate
being
able
to
get
coffee
with
real
cream
or
milk
whenever
I
like
as
well
as
at
least
a
bagel,
some
yogurt
and
a
piece
of
fruit
to
start
my
morning.
There
is
a
Keurig
coffeemaker
in
the
room,
but
we
found
just
3
coffee
K-cups
and
6
Coffee
Mate
(blech!)
creamers.
When
leaving
for
the
day,
we
asked
at
the
front
desk
for
4
coffees
and
8
Coffee
Mates
to
be
placed
in
our
room
for
the
next
morning.
We
were
assured
it
would
be
done,
but
such
was
not
the
case.
Even
when
going
back
down
to
get
some
for
the
next
morning
we
were
given
just
3
coffees,
but
plenty
of
the
'creamer.'
This
may
sound
minor,
but
I
found
it
to
be
quite
annoying
as
it
was
such
a
simple
thing
that
could
have/should
have
been
avoided.
The
refrigerator
was
barely
cool
with
no
ability
to
turn
it
down
as
far
as
I
could
see.
Next,
I
was
not
impressed
with
the
lampshade
in
our
room
with
at
least
two
holes
in
it.
Very
tacky
and
unprofessional.
The
view
from
the
rooms
is
virtually
nonexistent,
but
I
guess
that
comes
with
staying
in
a
large
city
(something
I
personally
avoid).
The
television's
menu
was
not
populated
with
any
information
as
to
what
was
on.
Next
to
each
channel
listing
for
each
time
slot
was
something
like
"information
not
available."
Heck,
even
Motel
6
gets
that
right,
I
imagine.
Lastly,
while
checking
out,
a
printout
of
the
bill
was
requested.
We
waited
and
waited
while
the
girls
at
the
front
desk
chatted
with
each
other,
but
finally
left
when
my
sister
saw
it
had
been
emailed
to
her
instead.
Overall,
the
front
desk
was
1
for
3.
Jonathan
was
very
pleasant
and
excellent
at
checking
us
in
as
well
as
answering
our
questions
later
that
first
day.
He
was
a
delight.
The
rest
of
our
experience
with
the
front
desk
was
meh.
Valet
experience
was
pleasant.
I
cringed
at
having
to
pay
for
parking,
but
that's
just
me.
I've
looked
and
looked
at
their
website
and
don't
find
anything
about
parking.
Maybe
one
is
supposed
to
assume
paying
for
parking
is
expected,
but
I
think
it
should
be
mentioned
ahead
of
time.
I
don't
generally
stay
in
motels
in
a
big
city,
but
realize
it's
a
common
thing.
I
read
other
reviews
where
there
were
complaints
about
the
elevators
being
out
of
order.
There
was
high
praise
for
staff
going
above
and
beyond
by
taking
folks
over
to
the
service
elevator,
which
made
me
giggle
a
bit.
That's
the
least
they
can
do.
We
didn't
have
that
issue
the
first
day,
but
when
returning
after
Thunder
Over
Louisville,
lo
and
behold,
one
of
the
elevators
was
out
of
order
and
there
was
quite
a
line
waiting.
When
some
of
those
waiting
were
led
over
to
wherever
the
service
elevator
was
I
was
highly
amused.
I
guess
that's
a
common
thing.
Maybe
the
Garden
Inn
Downtown
needs
to
set
up
a
Go
Fund
Me
account
to
address
these
issues?
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