Hotel could use a good cleaning in general. Elevator looks like it hasnt been cleaned since the place opened. The building smells like stale cigarettes. Floors need mopped. There were three of us in our room. Only two towels and two washcloths were provided. The front desk help is non existent. Tried to call three times and on the third try someone finally picked up. Stated they opened at 10am…what a joke. They have a stove top in the rooms but nothing to cook with. Personally I would never have tried to cook there but its a mute point. Dogs barking through the night non stop. Just do yourself a favor and….DON’T even think about think about giving it a try!

Reception and first floor smelled like Marijuana. I asked front desk about it. "What do you want us to do?" No smoking signs everywhere. Do not come here with children. While there is a stovetop, refrigerator/freezer, there is no dish, fork/knife, or even a plastic cup available. No iron/ironing board no hangers. Okay it is now day 2. Still MARIJUANA SMOKE IN THE HALL WAY, NOT CIGARETTES. Mr. Manager please come see me so we can talk. My job requires drug testing and allowing this is not right. I still have no kitchen items. Please come see me.

My husband and I travel all over for work. We’ve been in countless hotels and extended stays. This one is by far the nastiest one we’ve stayed at. Customer service is almost nonexistent, and it seems like they don’t even try to keep things clean. When we first checked in, our floors were already dirty. It was obvious they hadn’t been cleaned. We asked when somebody would be able to come clean, and they said 2 weeks. I had to go buy my own cleaning supplies to just somewhat maintain a clean bathroom. We had to stay for 3 weeks (our office books these hotels so it wasn’t our decision to stay) and the entire time, they only came once to clean. And when I say clean, I mean they emptied the trash and changed out our towels. Nothing more. The picture posted are the bottom of my shoes. I bought these specifically for the hotel room, so they have never been worn outside the room. This is an example of how dirty the floors were.

I strongly advise against staying there. They claim it's a smoke-free zone, but the entire hotel is filled with drug use and there is a strong smell of drugs everywhere, even in my room. The toilet is clogged, and despite reporting it to the office, they didn't care and didn't offer a new room. Additionally, they provided only 2 towels and one roll of toilet paper. The hotel is extremely dirty, and the staff at the office are very rude to customers. If you were to stay there, you would regret it forever and waste your money and time. I don't even want to give one star.

Cannot believe some of the reviews…could not have been for the same location I stayed at (Commerce Park Ct., Louisville). In my 72 years I have never paid this much for a one-night stay and had such an awful experience. The elevator and hallways were filthy and awful smelling. The outside trash cans were overflowing. The room has a full kitchen but not a single utensil or plate or towel. First hotel room I’ve ever stayed in without a coffee maker or complementary coffee in the lobby. The screen on the filthy window was torn. And while the hotel description calls itself budget-friendly I paid $230 for one night with my dog ($30 pet fee). Had I not been driving all day and gotten there at 7:30pm I would have searched for another place. To top off the stay, the fire alarm went off at midnight and we had to evacuate while waiting for the fire department…of course there is no staff on site so it was extremely chaotic. DO NOT STAY HERE!

The hotel is what it is. Room is plain and you can hear everything from every room around and above you. I saw the front desk person once and that was when I checked in. The rest of the time when I walked by the front desk it was closed. A few things to keep in mind if you do stay here: 1. Make sure to to get a room on the back side of the hotel. The Front side is near a stop light and driver like to see how fast they can take off and they all seem to have loud cars. 2. Just because your room is non-smoking does not mean you will not get the smells of smoke in your room. 3. They allow dogs and some dogs like to bark in the middle of the night. I was there just to sleep, get up early for work and then come back later in the evening.

My stay extended stay America has been wonderful. The staff here are very polite and nice, they actually care about there guest. the rooms are very clean and fresh and very spacious. I enjoy my stay at extended stay America and would definitely recommend this hotel to any traveler on the road. I just wished they offered breakfast.

I came at the same time that the hotel was undergoing a staff turnover, so things was a bit crazy at first but the staff handled everything with grace and professionalism. Specifically, Megan Breanna Betty and the manager who came from a different district Azhar. Overall I would say the new employees are handling the turnover very well. I also understand how complicated it must be for them to go through a complete turnover of employees, as everyone training at the same time is a lot harder then one person coming in at a time doing their training and moving forward.

The room smelled like burning electrical. Fan in bath didn't work. There was dirt buildup in all the corners and molding was coming up. Had to change rooms because of the smell, and the second room was not much better. This hotel is in very poor shape and really should be condemned until it's totally fixed and cleaned. I won't be going back to it again. At least clean it up!

Save your money. Don't stay here. The rooms from their pictures look nice and entering the room, at first glance, they look good. Then they just look sad and disgusting. First off, the elevator is gross, which should have been the first indicator. The floor is dirty and the walls need wiped down/repainted. It made a very loud screech when it stopped. Getting into our room the window is wide open and the screen has a giant tear in it. I'm assuming reading the other comments it was probably to air out the smell that this hotel does have. The floor is vinyl and they didn't even care to measure one of the pieces correctly. Our security latch to our door was cracked. So anyone can just use enough force and probably break it. The bathroom tub is either dirty or has visible stains. Not to mention there was a piece of garbage left in the shower.

There is smell of marijuana as soon as you get off your car in parking lot all the way to your room. Elevator is very dirty and smells really bad. There are lots of dogs so it there is a mixed of dog and marijuana smell in the elevator. The room was just gross. It looks like we got clean sheets or i want to believe so but the rest of the room looked like it hasn’t been clean in a while. The walls in the room had stuff on it that I don’t even want to know what it is. I felt gross the two nights I stayed there. I will not come back and i do not recommend.

Honestly? I couldnt ask for a better temporary home. I’ve been in Louisville for the past almost 3 months and found this place due to an internet search. The staff is friendly, especially Brenda and Roxy, and their customer service is awesome!

I feel like I must first place a disclaimer on this entry. I will stay as close to the facts as possible before stating my personal opinion. Extended Stay America has once been know among all business travelers that needed a place to live that is more like an apartment than a hotel, hence the namesake. In my personal experience, I have heard many stories of fellow colleagues that would definitely recommend this as a better option if you want to be able to cook, store elements in a larger fridge, and wash/store dishes. After driving from Florida to Kentucky, I decided to go online and book the nearest place to stay. I pulled over and saw that many places I enjoyed in the past were around the same price, Extended Stay America was $10 less expensive. The following was the price I paid to save ten dollars. The lobby closes at 8pm. No one will be there to greet you. Entry to the lobby is through a door that is extremely difficult to open, as it sticks. A resident had to tell us that the door needs a good, strong tug to open. An uncomfortably small lobby was enough room for maybe a few people to occupy before its full. The next door is security controlled via access card. A sign with instructions to dial a specific number was provided for check-in after 8 p.m. After calling, there was a brief wait of 5 minutes until the staff was able to open the screen to proceed with processing. The outside was super filthy, which was mirrored by the lobby floor. Since it was after midnight, I decided to proceed and ignore the obvious red flags. The halls. Cleanliness did not improve after passing the secured entrance. Immediately, we experienced a heavy stench of mixed smoke of cigarettes, cigars, and marijuana. Ironically, there are clearly posted signs everywhere claiming to be a smoke free environment. The elevator was super filthy with smears and smudges on the walls, trash on the floor, and heavy scrape marks on the display that only read FC instead of the current floor number. Exiting on the third floor, the hope was that the air would clear of all the smoke-filled smells. It was actually so thick that only one thing kept me going to the room: exhaustion. I had to stay as I was too tired to find another habitat for the night. The room. There was no way to confirm that the sheets or towels were clean based on the state of the room. The cooking area still had grease from a previous tenant. The walls were dirty. The tub was not clean. Worst of all... the roaches. I killed two of them. After disposing of them, I did not see any more. Microtransactions. This hotel has a lot of potential charges. If you don't walk your own trash to the dumpster outside, if you smoke inside the building, even if you placed a call on the room phone that didn't connect... all result in extra charges. Sadly, the one microtransaction I would have preferred was for coffee in the room... alas, there was none. Checkout. This was fairly standard and easy. Leave the keys in the room when you leave. That's it. The following is my personal opinion based off this experience. Buyers beware. Choose ANYWHERE else but here. If it wasn't for the residents that appeared (not confirmed) to live here permanently, I would actually motion to have this building condemned. However, I am but one weary traveler. I'm sure that the owners of Extended Stay America are well aware of this location and have actively weighed their options to remain open. I hope this review helps some of you understand that the $10 monetary savings cost more in the end. I leave you with this: how much is "Peace Of Mind" worth to you?

I came to work & found this place on the internet. I stayed here for almost a month. The hotel itself has a smell to it due to them allowing animals but, my room did not have a smell. I was on the top floor so I didn’t hear a lot of commotion beside the cars on the road. All of the ladies at the front desk was very polite, helpful and resourceful when I always had encounters with them. The laundry room was kinda expensive when I came to washing multiple loads since the washers are small. Other than that I enjoyed my stay & I felt safe with the fact of being a women and traveling solo.

The lady at the front desk Roxanne is the sweetest person I've ever met. Her services are outstanding. She makes room service the easiest I've ever had. She's the best part of staying there by far.

Stayed here for a few weeks for work and it's one of the least nice Extended Stays that I have visited. The room service is almost nonexistent. The room was just gross feeling and the hallways always had a horrible smell. We refused to walk barefoot in the room because of the floors which turned the bottom of our shoes almost black (hard to tell from the photos). I wish I could say that we enjoyed our stay, but we were glad to have left.

Staying here has been a great experience. The staff are wonderful, especially Brenda and Roxy. They're both extremely kind and treat their customers very well. Overall, the only thing that I would change is to add a dog park and potty area, add dog waste bags and trash cans (so residents can pick up after their dogs), upgrade the washer and dryer units (larger, more space, add a card to cash machine, etc.), and lastly, implement a fitness room. Otherwise, this place is perfect!

The room was clean, and very nice for the price. My wife and I are essentially living here, and have been here for about 4 or 5 weeks now. Brenda has been absolutely amazing, and beyond helpful! It's nice seeing such a friendly face everytime I'm upfront. I've not had any issues here at all, and compared to other hotels in the area — this place is like a 5 star hotel, at basically the same price, or a tad bit more.

Elevator hasnt worked for two weeks. All outside doors are not functional only way in is thru the office, would be fine if I didn't have to park all the way in the back of the back parking lot. Staff believe they are the kings of the world.

Booked a room that very clearly stated 2 bedrooms and was given a room with 1. The woman working the counter couldn't have cared less but was quick to give me my refund. I'll be watching my credit card statements to ensure that is the case. Had to find a different hotel after 7 hours of driving. There are a lot of hotels not very far that are much more professional in both appearance and service.

The comforter had a pee odor to it some of the lights didn't work nor did some of the light switches the floor was dirty and the room had on odor in it.

Elevator was broke and my people were on the 4th floor with all there belongings. They was some freaky weird ppl there too

This spot is good deal for your money. It's not fancy but it's close to Walmart ( half mile) and it's pet friendly. FYI... out of the 4 pet friendly Woodspring locations in this area, they one has the lowest pet fee. I found the staff helpful and friendly. If you're looking for an upscale spot with bells and whistles then you'd be disappointed. But if you have a pet and need a room for a week or more and arent rich then this is your sure shot!

The place was filthy but the gentleman at the desk was absolutely wonderful. He informed us that he is the only one to clean the rooms and keep the property up to par. The elevator was broke, and our room was on the 4th floor. This gentleman deserves help.

No no no no. Do not stay here. The attitude of the staff is not great. The front desk is not staffed at night. The pictures imply a nice facility that is well kept and in fact looks rundown. The people hanging out by the front used lots of four letter words, are related to the night staff and had a complete disregard for other guests. Will be avoiding this chain moving forward.

The nastiest place I've ever stayed. The bed had a huge blonde hair ball on the cover. The sheets were stained. The bathroom floor was sticky. The room smelled stale. It's located in the middle of nowhere and vagabonds crowd the doorway smoking like freight trains. I would never recommend. Fingerprints on every window in the lobby. Elevator smelled like vomit. They deserve no stars.