The casino is great. Wish it was easier to get a drink. The bars aren't always open and the lines can get quite long. The band that was there when I visited was great! Wish they had more old school machines to play but still a great place. The hotel needs a lot of work. I feel like each time I stay the rooms aren't being dusted and cleaned very good. But the beds are comfy and bathrooms are nice so no complaints there.

My husband and I had booked a stay for my birthday, had requested and received confirmation for a smoking room. Upon arrival we were told there were no smoking rooms available, and we would have to take a non smoking room. The lady at the desk was beyond unhelpful and never even so much as apologized for the inconvenience. When I was actually able to speak to her supervisor he was also no help. Beyond those issues, the room we were given, wasn't cleaned well. There was lunch meat from previous guests still in the mini fridge when we opened it. And my advice is, if you want to take a shower or bath, turn the water on at least 30 minutes beforehand or you'll be taking a freezing shower. Hot water is pretty much nonexistent. Overall, not worth the money. The Caesars in Vegas is the gold standard, this is the bottom of the barrel. Unless I hear back from management its unlikely I ever return, when there are other casinos in the area.

This review is based on our stay in the hotel, the casino was fine. We stayed for one night to celebrate my birthday and upon arriving in the hotel we at first didn’t notice the lack of cleanliness until we came back up from a long night of gambling. Once we realized how dirty the room was I was honestly shocked. I didn’t even sleep under the covers because I felt so uncomfortable. There are stains all over the borders of the bed they look like they’ve never been wiped off. There was a coat of dust over all the furniture, once again not wiped off. There were stains on the curtains, couch, and even the little table next to the chairs. The toilet was stained as well. I took pictures of everything and would post if I could. simply the room didn’t look like it had been properly clean and from a 4/5 star reviewed hotel I’m beyond disappointed with the lack of cleanliness. Also when checking out, they didn’t even ask how we enjoyed our stay, just rushed us away, we did mention there was dust on the furniture and all she offered was to call housekeeping and did in the middle of us talking. Also spent $30 on breakfast that was cold on arrival and tasted like hospital food. If you plan on staying for your birthday, I highly suggest looking elsewhere.

When arriving, it is a bit confusing to find the hotel lobby as the signage is a bit confusing. The lobby is also dated and doesn’t set the tone for the rooms, which appear remodeled and were nice. The facility’s exterior was a little rough and kind of run down looking, but the interior was fine. ONE THING that was a bit odd was that the WHOLE hotel smells like weed no matter where you go. Even our non-smoking room smelt pretty dank, which doesn’t really bother me, it was just surprising. The staff we encountered were all super friendly, the spa staff were especially awesome and the service was great. We really enjoyed the food options from Gordon Ramsay Steak, to the food court in the casino, we really enjoyed everything. We did try to order in-room breakfast but it never arrived which was weird. The room itself was comfortable and clean, it was equipped with a mini fridge and coffee maker which was helpful. The casino had some TIGHT machines, we spent around $3,000 and played for like 3 hours total with conservative bets, they don’t give much. I’ve read some reviews commenting on family friendliness, it is a casino at the end of the day so it’s not going to be a great spot for kids. Things I wish were improved: - Less weed smell - A better maintained property - A lobby that matched the vibe of the casino - Elevators randomly went out - Pool area bathrooms were dirty and corroded Things that were awesome: - The staff - The casino design - The food - The drinks

Most unexpectedly filthy hotel room I've been in in years. I expected so much more. The casino was fun but used to feel more exciting and the staff seemed to be a big part of the overall appeal in the past, livening up the atmosphere and energetic but I barely had eye contact with anyone. Definitely not the same vibe as it used to have.

Excellent atmosphere, lots of game selection available, and the fanciest room I've ever stayed in! I unfortunately forgot to take pictures of the suite when we were there. If I get another opportunity to stay in one I will most definitely take pictures! It was absolutely gorgeous with a huge jacuzzi tub and stand up shower with multiple shower heads. This sweet even had four different sinks in it. I would highly recommend this casino and hotel!!

The last time i was there, it was still on the riverboat; so i was excited to see the new casino. The casino itself is very nice, the staff very friendly and helpful. I tried the new virtual blackjack and video roulette, didn't care for them to much; i like the interaction with the dealers. There wasn't many table games open, but i did get there at 9am so maybe that was why. They have raised the table minimum from $5 to $15, which i didn't care for. I will go back once more and see if my experience is any different. All in all a very nice place to go and have fun.

The casino floor is small. The food is outrageous for mediocre quality. The drinks are not free while playing like most other casinos. The hot water was not working while we were there and it cut our trip short. I will say they refunded the full cost of the stay without problem.

Booked a handicap room and when we checked in it wasn't anything like a handicap room. Housekeeping did bring us a shower chair to help. Was told it had valet when we arrive no valley to help with bags no carts to put bags on to take to room had to walk half mile from where we parked to check in and then to room won't even mention how far away pool is and casino itself. Asked about food and was told everything is closed during week except room service which is higher price than if you go downstairs and get food yourself. Asked about getting a wheelchair cart was told there is none available. Room was dusty and footstool had stains all over it. We asked where around town we could go eat and noone knew anything. We googled and found our way to a few restaurants to eat. I would never ever recommend this hotel to anyone I will never stay here again. Also was charged a deposit when checked in when wasn't told this during making the reservation. Also smell of pot was so strong I feel I got a contact high just getting off elevator to our room I told front desk and nothing was done. We stayed for our anniversary week but never again. My husband almost collapsed on way to room trying to carry our bags.

Front desk staff was not helpful. There was a glitch in our reservation due to a legal name change snd they could not figure out what to do. All documentation was presented and still they couldn't figure out what to do. Casino staff was AWESOME! They saw the situation and rectified it in moments. Didn't hesitate to be friendly and helpful. Hotel staff management needs to be trained better. Reservation was for non smoking room, they put us in a smoking room. Room wasn't particularly clean with cigarette ashes on the floor in the bathroom.

We had a good time overall but the phones in the rooms didn't work. At least half the outlets didn't work, the hot tub was out of commission (even though we asked while booking and they said it was fine) and the indoor pool was ice cold. On top of all of that when you get to the casino you have to walk through the smoking section to get to the non smoking section which made no sense to us at all. My mother in law had to quit early because the smoke made her sick. The lobby walking into the hotel itself also reeked of cigarettes.

Just deleted my 5 star review from 5 years ago to leave this one. By far the worst experience I’ve had in my time coming here. I booked a non smoking room and was put in a smoking room. Nothing was done about it and the supervisor did not do anything about it or show any kind of empathy or sympathy. He continued insisting that my reservation was for a smoking room. My email confirmation clearly shows a non smoking, nature view. I got neither of those. I drove 3 hours to come here, I have 7-10 casinos closer than this, had someone given me a heads up about my room not being available I would have explored my other options. I’d recommend staying away if you are looking for a hotel room.

My mom came to stay at the hotel and paid for 25 days in advance. It was over $3,000. She has currently been there for 20 days and her room has never been serviced. They leave sheets and towels by the door. When she needs toilet paper and the trash taken out she has to go find the toilet paper and empty the trash herself. They won't even come in to vacuum. My mother is elderly and has had multiple strokes. She chose this hotel because they were supposed to be excellent and have five star service. When we went to the lobby to confront them about the condition of the room, we were told that she would have to leave the room for them to clean it. Which was fine. That was 10 days ago and no one has knocked on the door to attempt to clean the room or ask her to leave. Sheets and towels are still being left by the door and she still has to go find her own toilet paper. My mother could have stayed at Holiday Inn and have been treated better. This has been an absolute nightmare for her and I know she will never stay there again. I will also never recommend that anyone stay here if they are expecting good service. My mother may not look like it but she has money. She was going to leave a $500 tip for the service for the room but that has been lost. This hotel judges a book by its cover. And they treat people that they think don't have money, terribly. There is also no free breakfast, no comps to speak of even though they told her there was, so every day I pick her up and she comes to my house so she doesn't have to sit in her dirty room. This is unlike any Caesar's venue I have ever seen and Caesar should probably just stop supporting this hotel because it is giving Caesars a bad name. I have stayed at the Caesars in Vegas and they treat everyone like royalty. This hotel does not and it is really sad. As for the casino, it is pretty nice. The moving floors were a nice touch. The casino is great but the hotel is horrible.

For the price it wasn’t special. No free breakfast, no guest laundry. I enjoyed the hot tub but could not dry my clothes. I’ve NEVER booked a hotel at this price level that didn’t offer at least a small breakfast. Muffins, toast, coffee—-anything. Next time I decide to spend my hard earned money & time (I work two jobs), I will stay at a different hotel.

This was undeniably, undoubtedly the worst experience I have ever had at a hotel in my life. Upon checking in, my plan was to relax, enjoy dinner, head down to the pool and hot tub during adult swim, and finish the evening losing a bit of money in the casino. Pretty reasonable and standard for an overnight stay at a casino hotel, I'd say. Unfortunately (and especially unfortunately for Caesar's), I never got around to losing money at the casino because, by the time I got back into my room from the pool, I was infuriated and didn't want to give these jokers another penny. Following my dinner, I went down to the pool, where I swam a couple laps and enjoyed the hot tub for a while. By the time I finished, it was 9:45. Given that I left my room specifically to go to the pool, I brought with me only my flip flops, a towel, and my room key. Upon returning to my room (which was on the far end of a hallway that is nearly a third of a mile long) and fairly wet from my swim, I discovered that my room key was no longer functioning. No big deal, I'll just go to the front desk and get it taken care of. Sure, it's additional walking, but it is what it is. The problem begins when I get to the front desk. As I arrive to the front desk, which was only manned by one person at the time, I explain my situation. I tell her that my key to my room isn't working. She asks me my room number, my phone number, my address, and my name. I give her all the information, and then she asks for my ID. As I had just told her, I was in the pool and therefore didn't have my ID as I left my wallet in my room, to which she responded "Oh, well I need your ID in order to give you a new room key." After a few seconds of awkward silence and me staring at her, I say "well, then why don't you just make up a new key, and you and I will go to the room together, you let me in, and I show you my ID." Her response was "no, I'm the only one here, so I can't abandon my post, but I will call security to do that for you." I say OK, fine, and she says to go wait in front of my room for security. So I go back to my room at the end of a mile long hallway on the 6th floor, and I sit in front of the door and I wait... and I wait... and I wait... at 10:12 PM, I message their half-automated text line saying that this has been a miserable experience. I get a response, at first automated, and then after a short back and forth, the front desk lady I had just spoken to responds. Mind you, this is after 30 minutes of waiting already. She says in the text "I am calling secuirty again; I apologize they have not made it up there yet." I make sure to remind her to have security bring a fresh key as well so I don't have to make the trek back down again as well, to which she replies that she will. Then I wait... and I wait... and I wait... until at 10:45 I text the number again saying "I have been waiting for more than half an hour. Is there a General Manager I can speak to?" After another 15 minutes without a reply, I had enough. I go back to the lobby. When I get to the lobby, I (rudely) interrupted the lobby by loudly raising my voice and emphatically describing how ridiculous the situation is. By this point, there were two employees and one other guest there checking in (I pray their stay was better than mine). For whatever reason, they, including the lady that helped me the first time, were surprised that security hadn't arrived yet. So after berating them, and telling them "You're coming with me to security" and trekking halfway to the casino, we happened to meet the security guard, who I believe was named Lee, halfway between the hotel and casino. By this point, I had walked about 2 miles according to my step counter in dripping wet clothes and flip flops, and had spent over an hour and 20 minutes locked out of my room because of the inability for the hotel staff to effectively and efficiently communicate with one another, and a policy that they're too undermanned or incompetent to execute properly. If you want to gamble, that's fine, but find a different hotel to stay at.

There is only one ultimate table in the whole casino and it is always full. Plenty of other tables not full. You would think they would see the popularity but they don't. It is a small casino so there isn't much to excite me but I would be a lot happier if there were two ultimate tables

Because we were there for my sister's birthday for this past weekend! Had no hot water all weekend and Matt the so called manger blamed it on the city and made promises he never kept!! Worst experience ever!! Would of give a zero if I could have!! You want to respond to my review, but your water issues have seemed to be going on for weeks now, maybe Matt should realize hot water comes from a hot water heater, not the city!! He apparently thinks I didn't know that!😉 And if I wanted to get high, all I had to do is step out in the hallway and I could of been stoned! Not once did Matt apologize or call and check to see if he could make my stay any better!! Maybe you should want your customer happy and really check into your business!!

Had a blast there when I stayed. The hotel room was very comfortable and the safe that's included is so awesome. Got room service and it was a damn strong 4/5 rating. The people there are great.

Went to Caesars Casino Southern Indiana for the first time, and it was a very nice place and a good time. Didn't leave with any winnings, but since it was my first time there, within a week after being there I received an email informing me that I had over a $100 worth of free play. So I will be definitely going back to visit and play with my free play money that they have given me. It's a great place to visit and enjoy some time away from your usual area of living, so I highly recommend visiting and checking it out

Fun, won a little on the first game I played. But didn’t win much after that. Drinks are good. Fun stop if you are driving thru. Rooms were booked on a wed. Parking for RV is available. Smoking and non smoking casino. Had a good time! Didn’t see any place for live music, but it was a weekday.

Everyone was cheerful, prompt, kind. Food was a great value and DELICIOUS? FREE COFFEE AND SOFT DRINKS!! Gaming was fun, we won $40.00! Definitely would love to come back. The rooms are beautiful with spacious accessible showers, and rooms with very nice beds. The hotel and casino are extremely clean. Pool very nice, warm, but noisy. Hot tub was under maintenance.

While playing one of the slots, my wife won, and her machine stopped working. I was accused of cashing a ticket for the machine while waiting for an attendant to come fix the machine. The machine was frozen and didn't print out a ticket! They had to come and open up the machine and reset it for it to start working again. I told my wife not to enter another dime in the machines. Unfortunately, we had a room there and had to stay overnight. I would have left that night. There is a gentleman at the bar in the Gordon Ramsey restaurant that is super cool and funny. He was the best part of this casino trip.

This place is in the middle of nowhere and the bridge to get to Louisville is pretty far away. The Google GPS instructions are absolutely terrible and if we'd have had to come that way in the dark we might be dead. But, the hotel itself was fantastic. The casino and staff were great. It was really a beautiful place and despite the location we had a phenomenal stay.

They were sold out of rooms online so my husband called and obtained one. They only had smoking rooms available, unfortunately. The smell in the rooms and halls was rather hard for me to stomach. It is a stench of old,stale cigarettes, fresh cigarette smoke and outdated interiors. I was pretty shocked by the appearance of the hotel once you pass the front desk. With Caesars being a casino and such, you would believe they would keep the hotel in similar shape to the casino. Staff has been friendly. Never have had issues with casino staff and no issues with hotel staff either. I was sad that we were unable to obtain food delivery to our hotel room, as I wanted pizza. It could be more conveniently located somewhere closer to amenities but I can see why Caesar’s made that decision, with having their own restaurants in the casino. Overall, if you are looking for a night out without having to worry about a DD, and have plenty of $ to spare, I would recommend throwing down some change at the casino and sleeping it off at the hotel.

All 5 stars from this review. Walked in, booked a room with ease on a Thursday night for 2 night afterwards as well. Free unlimited Pepsi/Mt dew downstairs in casino. Mixed drinks and cocktails priced reasonably. Smoking friendly in casino area. Great restaurants Chef Gordon Ramsay gets a huge shout out. Tho a little over priced. Safe and good fun period

Caesar’s Southern Indiana was a great value. I liked the convenience of everything; parking was easy and close, hotel staff was friendly, and the food was good. We were able to get a massage at the spa and it was truly the best massage I have ever gotten.

We had an awesome time here. Great variety of gambling options. All the staff members were great. Won a few $$ nothing to brag about. Stopped and watched card games, craps , roulette table . Will be returning to win big money 😂😂.

I one time didn't have the best experience here one time but that was only once out of several visits. After some time & some learning with a different perspective & realize more or the ins & outs of the business & I will say overall the company/ casino is courteous & professional & I have almost always had a pleasant experience when there! I appreciate the employees & the management! It's a great place for some entertainment & worth checking out!

The higher my tier level gets the worst my comp offers are! Hard to get on the 1-2 available craps tables. And if u do get a spot table minimum is $15-$25 . Liked it better when they ran the traditional$5 tables for causal players like myself. And they ran more open tables when casino was still located on boat.

Our Host Pat, was excellent and most helpful. We called on the spur of the moment and got accommodations, they even treated us to dinner. Our accommodations were outstanding. They rated ☆☆☆☆☆five stars, for service, clean rooms, and excellent dinner Recommend for military and veteran travelers . Excellent gaming facilities . Col Ron Hartley Military and Veterans Travel Advisory Team

The pool was freezing. The room was clean. There was no mattress cover, just a fitted sheet. We enjoy our time when we go. Wish they would treat Diamond Members better. We were on a non smoking floor but the floor smelled of pot.

Amazing staff,very friendly dealers, rooms are always clean and the beds are so comfortable. The only complaint is that the room only comes with 3 pillows. At check-in, just ask for extra pillows to be sent up to your room. Please be sure to tip you hospitality staff for bring up your pillows. My wife and I stay here 20+ nights a year, and it never disappoints.

Am staying here. Really nice rooms other than I really like hot water for showers; was not hot enough for me. Parking great in parking garage; no walking in the snow. Food excellent and plentiful. Have had breakfast, lunch and dinner. WARNING: if you get the nachos in the restaurant on the gaming floor, make sure there will be several eating them. They are awesome but enough for several people. All in all, a very pleasant stay.

The room was not that great for nearly $300 for a night so we left and went back home to sleep in our own beds. My husband ate the pot roast for almost $30 a plate and the staff was rude. The casino it’s self is not fun like it use to be considering it is now all on one floor. The dealers were rude and the overall atmosphere was not pleasant. We wanted a fun night out but was so disappointed we decided to go back home. If I wanted to play slot machines we could have done it much closer to our home!

We have been going for years and tonight was the last time. The last few times the food options were not great and the bartenders were rude and abrasive about coming back and tipping and what time they got off.... by the way we tip well. But then I dealt with the worst front desk service EVER. I left they were so rude and actually I wish the exchange was caught on audio. We have always been a fan even when we have great options in Louisville now but this was just to much. If you want great service and less stress on your trip just go to Derby City. Never thought we would say that but.........

This place is really nice and the staff is exceptional. The breakfast crew not only is polite and friendly but they can cook delicious food. It’s clean and comfortable. The casino is really fun and again staff is exceptional. I saw jackpots hit at this casino and the poker room is great. Southern hospitality. Don’t bother going to Caesars Indianapolis because it’s horrible. No happy winners there and poker room uses tiny printed cards on ugly beige table and dealers aren’t trained properly. Different owners.

This being a good value is what brought us here. Cheap rooms and gambling. It wasn't too packed and getting around was pretty easy. The only downfalls that we ran into were the water took forever to get hot, the shower needed cleaning and the toilet seat wouldn't stay up but the beds were comfy and everything else was clean.

Nice experience, room was great, wish the facility was entirely smoke free! Dining options were sparce though. Need to have some of the others open! Only a few options. The Mexican place was very delicious!

Love the remodel...very nice. Dealers are nice as well. The Sportsbook is my main reason for going and its small but not bad really. Very clean place...decent food here too. I hate the drive though.

So I planned to start coming here frequently. This was my second trip in a month. However the staff have no idea what’s allowed and what’s not. I asked if I could take my small backpack that had my hoodie and water bottle in it and the gentleman said no after someone else said they thought I could. So I spent the evening and saw multiple women with large purses. I also saw several people with bottles. The second day I asked someone after that evening one of the staff telling me that I could Bring my water bottle because I drink a lot of water and I have to stop gambling frequently to go get more to drink because they don’t always have someone walking around. So I did, and the guy stops me tells me that I can’t bring my bottle and he lets a woman and man walk right by me and the woman has a water bottle in her hand And a purse on her. but he just wasn’t even looking for it either. They need to either truly enforce the rules or don’t don’t tell people different things and I mean it’s a water bottle and I’m doing it so that I can stay at the table and have more to drink so that I can gamble more. So instead I told him I just would not gamble and I left and I probably won’t go back. This was very very poor service . I hope that the company will actually look at this, and maybe either change or truly enforce the rules.

The location is very out of the way. If we didn’t have a discount as a Cesar member would not have chosen this location. The building looks old and outdated. The staff in both the hotel and casino are rude and not friendly. Mary checked us in and said maybe two sentences. She seemed offended two men would be in a king bed room. Even when prompted by our comments about winning some money her only response was “okay”. The pool is permanently closed based on signage, didn’t actually go check it out. Despite the exterior and entrance lobby being boring the rooms seem to be recently updated. The room itself is nice size. Bed is decent, only 3 pillows for a king, seems like one is missing. The bathroom layout is cramped and the toilet is uncomfortably short. There is a definite smell of oldness to the whole property. Nobody manning the valet when we pulled up so had to self park. Parking instructions not clear, and you want to be in the top level of the deck to have easy access to the hotel which we didn’t discover until we parked and unloaded. There is a long skywalk connecting the hotel to casino. The casino is DIRTY. This has to be the dirtiest casino I’ve been in. Every ashtray is full and stuff all over the floors. Even the cleaning crew are walking by papers on the floor. Normally in a casino the staff is always dumping ashtrays and trash. Not here. The air is also very heavy with smoke. Hard to breathe. As a non smoker in newer casinos i usually don’t notice or get bothered by the smoke. There is a non smoking section but you have to walk through the casino to get there. The rewards desk is not always staffed. We got there it was closed so we could not sign up our non member for the rewards. Asked a security for the location of the bathroom and he didn’t even stop walking as he pointed behind him. The bartender in Volt lounge is the only engaging person and she’s keeping her bar clean. This is a let down for such a big name like Cesar’s.

We just went to play slots for a while. It was very nice. They have a non-smoking section, which I appreciated very much. The ladies restroom was extremely clean and well-stocked!! The staff were very helpful.

If you've ever wondered how someone can find a luxury hotel room without breaking the bank, ʜᴏᴛᴇʟᴅᴜʟʟʏ.ᴄᴏᴍ is the answer. Trust me, I just got this room at a fraction of the usual price. The casino is nice. Free soft drinks and reasonably priced bars. The exterior of the hotel building is very dirty, the elevators smell and are run down looking. Nice pool and hot tub. The hallways and rooms have been updated and are pretty nice, could be a bit cleaner though. There aren't a lot of food options: The Piazza has spots for pizza, Mexican, Asian, grill and homestyle, most of these other than the grill were never open despite it being a busy weekend. They should just turn this into a buffet, would make more sense. Gordon Ramsay Steak is excellent!

It's been a couple of years since we've stayed here and really disappointed with the changes. The check-in girl was very unfriendly, didn't smile, and only said what she was required to. The casino has changed, and there is no food at night outside of the casino area. Hardly any payouts. I stood in line at the cashier for 20 minutes. There were only 2 people working, and they kept taking people from the higher rewards line and none from the lower rewards. After 20 minutes of the line not moving, I left and didn't spend any more money in the casino. Really bad customer service! The room was nice and the food was good from the grill and breakfast was good. I can't believe Gordon Ramsey would associate his name with this place. Do yourself a favor and visit the other casinos in the area like Bally in Evansville or Belterra. We won't be back!

We came to Caesars Casino November 27, 2023 for our anniversary. The front desk staff were very friendly when we checked in to our room. We liked the cleanliness of the room and the bed slept comfortably. We also enjoyed all of our meals at The Grill inside the casino. We even ordered breakfast through room service. It came quickly and was delicious. We enjoyed our time here.

We stayed a couple nights here because we were wanting to visit the Indiana Caverns which is close by. I reserved a room two months in advance but when I got to the check in, they were iffy if they had my requested room available. If it’s reserved that far in advance there should not have been any issues. Room was nice, clean and very accommodating. We got text messages from guest services which was nice and they brought extra pillows supplied any information that we requested and in a very quick manner. We visited the pool which was very overwhelmed with kids which was not expected especially staying in a casino hotel. They were out of towels and we had to use the phone in the pool area to call guest services three times before they finally brought some. The food court was almost all closed and it’s hours did not match what was advertised on the website which was one of the most disappointing things of all especially since your in the middle of no where basically. The food that we were able to get was way overpriced and not very good. Overall we would stay here again as the rooms and service pertaining to that was excellent. Just plan your trip and food ahead of time and expect kids.

If you like Keno, avoid this casino. Zero pays cause a 5 spot win to be only $100 on a quarter bet. To make matters worse(I am a low-roller), there are no lower denominations than 25 cents. Service was fantastic.

I have only been to the casino room the games need to be updated but had a great time playing the times that I have been here First experience was horrible but it was my fault but felt they could of made it better at least given me some player points .. this has been the first casino where you cash out and the money doesn’t go into the physical card so I walked away , and someone decided to cash in my voucher for $108. Well, I talk to security and rewards after I noticed what had happened. They said they were gonna make a report and ban the person that took it because when I noticed they had already left the property . I asked the security guard what happened if the person that took it didn’t care to be banned how was I gonna get my money back and he said 99% of the time people come back so again I asked what would happen if he didn’t show up and they said that a manager from rewards would put the money back into my account. Well, this was three weeks ago and I just talked to them yesterday (9/13/23) and they still haven’t found a solution for my problem. I have been back four times after the incident, and like I said, since it was part of my fault, I’m not expecting the whole amount that was taken but feel that they need to make it better somehow but a great place to go out with friends and have fun and enjoy yourself.

The casino is nice. Free soft drinks and reasonably priced bars. The exterior of the hotel building is very dirty, the elevators smell and are run down looking. Nice pool and hot tub. The hallways and rooms have been updated and are pretty nice, could be a bit cleaner though. There aren't a lot of food options: The Piazza has spots for pizza, Mexican, Asian, grill and homestyle, most of these other than the grill were never open despite it being a busy weekend. They should just turn this into a buffet, would make more sense. Gordon Ramsay Steak is excellent!

This hotel was difficult to navigate as check in is on the 3 floor parking deck. The check in process was quick and easy. No Valet parking at this location. If you’re traveling with a person who needs assistance this can be a problem. It’s a long walk from the hotel to the Casino floor. My Mother uses a walker to get around and she had to stop 3 times and rest before we got to the casino entrance from the hotel.The electric walkways were not working properly. You could use one side halfway to and from the Casino entrance. They do have electric scooters for rent they are $75 a day. That is the only reason why this doesn’t have 5 stars from me. This is not a handicapped friendly place to get around unless you have an electric scooter or wheelchair. Rooms were comfortable and bathroom was easily accessible.Employees were friendly and helpful. Plenty of games and places to eat. I personally didn’t have a problem walking from the hotel to the casino. However people with mobility issues may have a problem getting around here.

STAYED THIS PAST WEEK FOR A BASKETBALL TOURNAMENT ITS EASY TO FIND AND ROOMS WERE NICE. ASKED FOR TOWELS 2 DIFFERENT TIMES AND NEVER GOT THEM GENTLEMAN WORKING THE FRONT DESK THURSDAY EVENING VERY UNFRIENDLY SEEMED LIKE HE WAS GOING OUT OF HIS WAY TO DO HIS JOB. OTHER STAFF VERY FRIENDLY. ROOMS ARE NICE AND UPDATED. CHECK IN IS VERY HARD TO FIND.