Featured Reviews


Frequently mentioned in reviews: room (16) deposit (8) told (8) money (6)
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  • 1/5 Vickie S. 2 years ago on Google • 95 reviews
    Dingy towels, dingy pillow cases & sheets, carpet nasty with foul odor, hard uncomfortable mattresses, no breakfast NOT even pre-made bags with a muffin & water was offered), Roach found in bathroom, ceiling pealing in shower, evidence of termite damage in bathroom, No housekeeping offered, had to ask for toilet paper, no Kleenex in room, blow dryer did not work There is NO value in America's Best Value Inn! Only choose this place because if a family referral and it had adequate parking for my semi truck. Very disappointed in the money spent here for 5 days
    1 person found this review helpful 👍

  • 1/5 Aaron P. 2 years ago on Google
    I am giving a 0 rating. Me and my husband just left there. They lied. Told us we didnt pay a deposit to get back which we surely did and was also given a room we didnt want which then took the payment we were supposed to get back. The man and his wife lied to our faces. We did not get out deposit back. They said we did not pay one when we did. Theifs. Do not go here
    2 people found this review helpful 👍

  • 1/5 Shannon C. 2 years ago on Google • 8 reviews
    My family was treated badly for no reason . They would not give my daughter utensils to feed my grandson. There was no shampoo , soap condiments of any kind. No towels ! They told us on the phone there was a free breakfast, then told my daughter there was not . I paid extra $15 dollars for my son in law staying as well . I asked for a single room she gave me a double told my daughter she told me she only had double but charge me same price well in fact she never told me anything about that at all. The woman at the desk called me on the phone to talk rude and to complain because my daughter asked for things that should have been in the room. @ 150+ 18% tax + $50 deposit +$15 more for extra people that she never even gave me the chance to speak about. They nosey in your business and stalk you basically. They shut off the internet in the room as well and tv . I don’t recommend this place to anyone at all, I guess that’s probably why they was the only hotel on Dixie hwy with no rooms available.
    1 person found this review helpful 👍

  • 1/5 abigail m. 3 years ago on Google
    Absolutely terrible. It was way to expensive, and disgusting I didn’t even stay. After 30 mins in the room I tried to get a refund but she wasn’t doing that. The bed was dirty and the housekeeper had just left their. The showers had no pressure, no soap, the towels was so old and dirty.
    1 person found this review helpful 👍

  • 1/5 C. B. 1 year ago on Google • 67 reviews
    I absolutely will never come back. The night manager made a copy of my credit card on a peice of paper with my ID and wrote down the entire card details and left it on his desk in the open. I told him about my concerns but he just didn't care because he's had charge backs in the past. This is against all credit card merchants rules. Ill be getting a new card tomorrow. Will never do this again. And the room... here's the pictures

  • 1/5 Amanda D. 1 year ago on Google • 4 reviews
    WARNING ⚠️ THIS SHOULD BE SHUT DOWN! Everything everyone says in the reviews is true. They tell you a cheap price, charge you double and explain its for taxes also a deposit that they never return. The towels were stained and felt gross, we were lucky to have an old travel bar of soap and toilet paper. Burn holes and food stains on the sheets and a boot print on the other. The carpet is disgusting and smells of mold. I don't know what the mattresses are made of but it would not be a comfortable rest. The building is blazing hot and smells of body oder and old food. I would not recommend this place. Comfort in. And Best Western on Dixie are good options, Surestay on Preston if you need to stay close by.

  • 1/5 Donica T. 1 year ago on Google • 3 reviews
    The man and his wife are always rude and nasty for no apparent reason. Plus they took my husband's money before and just two nights ago. They lied about him getting his money back. Their rooms are hot and it's always something wrong with a room. I will never recommend him or anyone else ever going there. This is poor business.

  • 1/5 Glenn Douglass (Professor Bubbles M. 1 year ago on Google
    My wife and I had to leave early so they charged me an extra $25 after already paid for the room. They didn't have to clean it behind us and there was plenty of vacancies at the hotel. So there's no reason for them to charge me that extra $25.Not very good service.

  • 1/5 James Livel 1. 1 year ago on Google
    I rate this hotel a - 10 how u goin ask 50 buck's for a Deposit and not even give the deposit back and this was ov two weeks ago SMDH NEVER AGAIN SHUT IT DOWN

  • 4/5 Antonio N. 2 years ago on Google
    Room is clean bed comfortable tv work.pleasant experience

  • 4/5 James S. 1 year ago on Google
    I had a third floor room..and the entire third floor was a scorcher..Blazing hot including the room it took a while to cool the room down.i guess they tryna save on LG&E.. But overall it was okay..for my one night

  • 1/5 Tick and T. 1 year ago on Google
    I hated it here… the people were not friendly and the building was in disrepair. It smelled and is overpriced for the quality you get

  • 1/5 Robin H. 2 years ago on Google • 2 reviews
    I rate this company a ZERO! Dont waste your money! The male clerk is rude as hell. My room had no toilet tissue, towels, soap and the heat was barely blowing. I stayed here because my mother drove a truck, made time off to see me. I assumed it was great until I payed my money. I spent damn near 1000 for my family to stay and they were rude. One clerk told me one price while the other told me different. I will NEVER spend my money again. EVER!!!!!!!!!!!
    2 people found this review helpful 👍

  • 1/5 Kristina S. 1 year ago on Google • 2 reviews
    This hotel is a rip-off. First they tell you a cheaper price over the phone and charge almost $200 including the deposit. The hallways were extremely hot,room key didnt work, had a half roll of toilet paper, no tissues, cups, or even shampoo and conditioner. My husband and i only stayed for maybe 4 hours until we had an emergency and go to hospital. I called at chek out she said i would get my deposit back but now a week later they tell me they are keeping it for cleaning. So $177 was wasted on a raggedy room

  • 1/5 Clarence W. 1 year ago on Google • 1 review
    No toilet paper, no soap. Room stunk One bed had dirty sheets. Claimed that someone smoked in the room so they could keep the deposit. I went outside everytime I wanted to smoke a cigarette. I paid entirely too much, came to 100.00 a night for 2 nights. Never will stay there again.


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