Really nice Tru by Hilton right off the highway! Pet friendly and EV charging, which are now a must for me. Unlike others' reviews, I liked the hardwood/laminate floors instead of carpet. I also loved the water fountain on the main floor (it's normally hard to find outside of hotel fitness centers). Free breakfast was hot and warm (cool pancake machine) and fortunately check-out was not until 12pm noon. Super helpful for getting extra Zzzs after a long drive. Will check out more Tru hotels in the future!

This was by far one of my best experiences with hotels. I have never been to a hotel where ALL staff members were pleasant and accommodating. Anything that I needed was provided without hesitation. My kids loved hanging out in the lobby. The pool was comfortable. The rooms were super clean and the breakfast was perfect. It was the attention to small details that will keep me coming back.

Staff was fabulous. I liked the wood floors. I feel they are much cleaner than carpet. Breakfast was nice. A couple negatives. Air conditioner is the loudest I've ever heard! Also rooms have thin walls. I heard foot steps from the room above us and voices from the rooms next to us. Also 2 of the bottles in the shower did not have the caps removed so no product came out. I finally figured out how to get bottles out of holder and removed caps. Water pressure in shower is weak.

The hotel is a decent stay. Just be aware that rooms are quite small and not an area you want to hangout. Hotel has lobby and patio area for everyone to leisure. Rooms are made for a quick overnight stay. Location is in a good area. Newer hotel.

Wonderful experience with my family (kids ages 13-5). Staff was friendly. Lobby had a pool table, tons of games, and a very comfortable atmosphere. Gym was incredible. Free breakfast was great. Pool was a bit too cold for an indoor pool. Room was better than expected! Experience overall was exceptional!

Convenient, right off the highway. Super clean and modern. Cool games in lobby, great vibe. Comfortable beds. Free breakfast was pretty good, especially the flapjacks! Would highly recommend and definitely stay here again.

The location is easy to find, and near fast food restaurants, which I appreciated. We also had a wonderful view of fireworks from our room. Would definitely stay again and recommend

This hotel is a joke to stay at! I've never seen a hotel so cheaply constructed and so cheap with their room design. Our King size bed barely fit into the small room. The room is so small, that my wife & I couldn't walk throughout the room together. We heard the people above walking around that sounded like a herd of elephants! There is NO closet! A piece of pipe hangs from the ceiling to hang clothes on. There is a very small table that is to serve as a desk, it's so cheaply made and constructed it probably cost $40 at most. The microwave is so small and cheap that you can't warm up a dinner plate. The refrigerator is one of those you see in a college dorm room with no freezer. For the $125.00 that I was charged, I was ripped off! Do yourself a favor and find ANOTHER hotel! I'm giving it only one star because I had to do at least that to write this horrible review!

Check in was easy. Great customer service. Room was clean! Room service wasn’t provided daily, however housekeeping did inquire to see if we needed anything. Our 8 year old daughter enjoyed all the play areas in the common area. Breakfast was fine. Would stay again! Thanks!

Our room was accidentally booked under the military w/orders option instead of mil family and the front desk was so kind when we checked in, explaining we needed paperwork for the first option (whoops!) The hotel itself was so warm and welcoming. We were in town for a tournament at Elizabethtown sports complex (roughly 30-40 minutes away, depending on traffic) my kids loved that their were games downstairs to play PLUS the pool. We stay at a lot of hotels for ball and this one definitely ranks at the top of our favorites. The breakfast was so good, and ready early, which was really nice when we had to leave for games early. The location is easy to find, and near fast food restaurants, which I appreciated. We also had a wonderful view of fireworks from our room. Would definitely stay again and recommend

Very nice hotel with good breakfast and amenities. Room was very clean, with a comfy bed and nice shower. Close to many restaurants as well. Only downfall was after my first night, housekeeping tried to enter my room quite early even with my DND on the door. She did apologize, but it definitely scared me awake!😂 Overall I highly recommend this hotel.

This was a very nice hotel, I like that they give you bottles of water at check-in. Front desk staff was friendly. The room was nice, the mattresses are medium hardness and comfortable (I noticed other reviewers varied in whether they thought they were hard or soft). I liked that toiletries were in large dispensers rather than the disposables hotels often have, also they have lotion and liquid hand soap. Breakfast was satisfactory, the pancake machine was great and they had a variety of toppings for them including powdered sugar which my son prefers and is rarely offered. The biggest (only?) con may not be typical for this location but the coffee at breakfast was literally the worst coffee I have ever had. I added my normal cream and sugar, it was undrinkable. I doubled my normal cream and sugar and it was still undrinkable, I dumped it in the toilet.

The hotel was nice and clean. I was traveling alone with my large dog. I didn't have a reservation and was hoping to get a room for the night. they were very friendly and accommodating. They didn't give me any issues about my dog, like many prior hotels did. Staff was very friendly!! Very happy I found this place on my travels!

The design was really cool and unique. The chairs to work from in the lobby looked cool. Breakfast included is always nice. Cons: the bed was very uncomfortable. It was really cool there was a spot to fill your water bottle however the temperature was warm

Great, clean hotel. Every area of the hotel seems spotless. And a welcome change was the daily housekeeping, something that many have not yet brought back. Front desk staff is the best I’ve every seen, always welcoming you in when returning. The area is a bit noisy, you can hear planes (flight path right over the hotel) and the highway, but can’t blame the hotel for that but can be a problem if you are a light sleeper.

Spent 12 days here on business. The rooms are nice but lacking storage. If you've never been to a Tru, there are no dressers or closet. Very minimalist design. That said, the TV is HUGE! The bed is a bit firm for my taste but not rock hard. The breakfast is really good. They change up the eggs and breakfast meat each morning. The pancake maker is better (and cleaner) than most places waffle makers. The staff is great and has accommodated my requests without seeming to be bothered. Will stay again when in town next.

We had a great time here. My best friend and I that live in different locations chose this hotel as our spot to meet up and stay. We loved the lobby setup. There were plenty of games, a pool table, and couches. The pool was fun to swim in also. The rooms had a modern feel to them and were very clean. The beds were comfortable also. My only real complaint about the whole stay is like others have said, watch your legs on the corners of the bed. Ouch lol!

We only stayed one night, but we were very pleased with the Tru hotel in Shepherdsville. It's a newer hotel; the signs it was built during COVID are both obvious and appreciated (the no-touch automatic pancake machine was the best example of this). What I especially liked was the attentiveness of the staff. When I made the reservation I wanted the agent (not at the hotel - just a call center) to note we'd have a late check-in. That didn't get communicated, so around 8pm the day of check-in Ashley from the hotel texted to make sure we were still on our way. I let her know we'd be in very late, and she was very accommodating. The decor was very fun and well-done. We would not hesitate to stay here again.

If I could give this hotel a zero star rating, I would. I reserved a room for 4-nights at a Gov rate since I was supporting a Gov. Project. The troll at the desk refused to honor that rate despite me presenting a Gov ID. I checked out the next morning and cut up my Hilton Diamond card. Will never stay at a Hilton property again. My Gov customer is notifying his agency to stay clear of this property as well.

The location just outside of the busy Louisville metro area was key! They have a hot breakfast, clean rooms with everything a 3star hotel provides and a nice indoor pool that was just right for a few morning laps. The quieter hrs were actually observed by guests, and there wasn't a lot of traffic nearby. All in all, one of the best hotel experiences I've had in years. Don't stay here if you want to be close to the bars or the city or restaurants. Don't stay with young kids. Enjoy.

Horrendous experience. Tried to check in with the parking lot and lobby full of police. Once I got to my room it was tiny like you see in Manhattan including no closet so I get to hang my work clothes over the coffee pot. Lastly and worst part is the General Manager. She's extremely unprofessional and insulting. Avoid this at all cost. There's a Home 2 Suites right next to it. If you're a Hilton member and need to be in the area, do yourself a favor and stay there instead

Upon entering this hotel I was immediately struck by a "fun and funky" vibe unlike other hotels at which I've stayed. Jenga and a pool table were available, along with a decent sized pool and a surprisingly competent exercise room. The beds were comfortable and staff members were all very friendly. This hotel will definitely be at the top of my list next time I'm in Elizabethtown!

Convenient to everything we needed. Clean rooms. Nice breakfast. Workers were pleasant and accomodating. Highly recommended place to stay. Extremely nice stay.

This place is a great home-base if you are doing the bourbon trail or need a rest while traveling. We were here three nights and had a fantastic stay. The rooms were modern and clean, the breakfast was good, and the service was excellent!

This hotel is absolutely wonderful! The property is absolutely spotless- I’ve seen employees dust and clean items I wouldn’t have even thought of! Wonderful complimentary coffee/tea bar and an outstanding breakfast with tons of hot and cold options. There is a large common area in the main lobby with plenty couches, table seating, and workspaces, as well as a pool table and a large TV. The rooms are very nice and efficient with plenty of outlets and a large shower. Above all else, the staff is the greatest part of this location. I have had nothing but good experiences with every employee from housekeeping all the way up to the GM. Top-notch service and I’ve truly enjoyed my days here! Please don’t hesitate to stay here if you’re ever in the area because you certainly won’t regret it!

Terrible room service. Four nights on same sheets after I requested clean ones twice.Good thing I took my own towels. Very small rooms,hardwood floors, we went and bought rugs cause floor was cold. Fridge and microwave but no coffee pot in rooms. Biggest was NO CLOSETS. Hang your cloths over microwave and on the wall. No safe in room. First and last time for me.

Great place to stay. Hotel staff was polite and efficient. The rooms were very clean and smelled like they were freshly built. The beds were comfortable and the shower was very nice. The squeeze bottles for soap were a nice change. The complimentary breakfast was excellent! Plenty to choose from and had a very relaxing atmosphere. Will definitely start here again!

Location is fine (rooms, lobby, etc). Customer service was terrible. Booking did not show all fees and customer service at the desk and by phone did absolutely nothing to address. As a large hotel brand, I expect customer service. Extreme disappointed in the brand's ability to resolve the issue. @TrubyHilton

Very clean, not foreign owned, kid friendly, lots of cool games for the kids, 24/7 snack bar is awesome compared to other hotels. We prefer Hilton chain hotels when traveling.

No coffee machine in the room! The place was ok. Vibe is that of dorm room decorated by ikea. Small step above youth hostel. Disappointing for a Hilton. Breakfast disappointing. Banana and eggs good. Everything else was bread. Cups and dishes paper. I’ve never stayed in a hotel that had paper plates. No bathtub. Good things: it was clean, hard floors instead of carpet. All hard open surfaces that would be easy to clean if college kids had a party in there. No closet. No drawers. Microwave and fridge. Soap and shampoo in dispenser instead of bottles which I agree with. Walls make a sighing sound (plumbing?) smoke detector has flashing light. Room was quiet. Confused as to why they would have a telephone (who uses those?) but not a coffee machine? Guest’s at breakfast we’re all handsome men in there 30’s wearing running shorts. Me? Woman over 40 wearing running shorts 🙂 Not worth $140 Easy to find right off of Highway.

Stayed twice while traveling this summer. Service was excellent, rooms were spacious and the beds were so comfortable. Will definitely be staying at TRU by Hilton in the future.

Beautiful, modern, clean, awesome room-darkening curtains (y'all, it was 8am and I couldn't even tell!), and super kind staff. BEST PART - my sister-in-law left her necklace in the room and we realized it about 2 hours after leaving. We called in and they had it and were keeping it for us!!! It's hard to find honest hotel workers who won't just pocket things you leave in the room.

Cute hotel, laminate flooring in the rooms which I love. Wall hooks in place of closets and dresser which is actually space saving and allows you to utilize the room better. Large walk in shower. Cute lobby and great continental breakfast!

Very nice modern hotel. Comfortable bed. Large bathroom with nightlight, large, walk-in shower. Loved the breakfast buffet. Reception area coffee was good, but could use flavored creamers. No coffeepot in the room. Reception had a variety of sundries, snack foods, drinks, including alcoholic seltzers and beer for purchase. Walking distance to Subway, McDonald's, and convenience store with an ample beer cooler.

very pleasant overnight and morning staff during the week. weekend I felt a lil rushed when asking information at the front desk. But overall, clean, safe, friendly staff

The room was clean, modern. Could've used another chair, but we made due. Breakfast was good. Great entertainment space; pool table, snack bar, games for kids. Would stay again.

This was our first time to stay at a Tru by Hilton and probably our last. The lobby was inviting and had lots of things that were kid friendly such as gigantic Jenga, pool table, pool, table games, etc. The front desk staff were initially friendly but looked unprofessional. They had no name tags or any type of uniform shirt designating them as employees. When I mentioned that our daughter and granddaughter were coming by to see us we were told that they could not come up to our room because of fire code. We had to visit with them in the lobby. I have never heard of this rule before and I have been a guest at many hotels, Hilton included. The rules were clean and decorated in a minimalist urban decor. The bed in our king room looked clean however the sheets and pillow cases were really wrinkled. They did not look fresh and crisp and most definitely not inviting. The next morning we went downstairs for breakfast. We opened the hot food server and were disgusted by the bacon that looked uncooked. It was not the least bit crispy. I mentioned it to the front desk staff and was told they would look into it. After we left I received a call from an employee saying that the bacon was cooked to the appropriate temperature and was fine to eat. She said the bacon wasn't crispy because they didn't have an oven. I responded that bacon should be crispy and I would not recommend serving it and maybe they should serve something else if they could not cook it properly. She became argumentative so I ended the call. I called back to speak with the manager and found out that she was the manager. I asked to speak to her boss but I was told that she was not there. I asked for the GM's name and when she would be there and I was told that she was not allowed to give out that information. I was disappointed with this experience and am sad that this is the way that Hilton treats their guests.

Beautiful hotel, perfect for a family to stay. The hotel has activities for them to enjoy in reception area, pool tables, large Jenga game, etc. Beautiful pool, and gym area. Nice area with plenty of snacks for purchase and free coffee or tea. Breakfast was good. This location is pet friendly with a very large field area for dogs to run. Not just a strip like most pet friendly hotels. The pet fee is higher then most. However the room rate was lower than the La Quinta which isn't the nicest hotel in that area. So the pet fee definitely worth it. Their staff is amazing. I can't say enough about them. I do have to say the beds aren't as comfortable as most Hilton Brands. They didn't have the comfortable fluff feel mattress covers. The pillows and blankets were great. Room is large. Really nice hotel.

Nice hotel but the protruding bed corners put bruises on our shins, beware. Bring your own soap because all they have are squeezable bottles. My wife could not even squeeze them because they were so hard. However, they were not locked down so who knows what might have been put in them. The floors are not carpet and that was nice from a cleansing perspectiv but it was a little noisy not too bad though. They have a nice breakfast.

The hotel is stunning. May I start from a trucking perspective. To my transportation people! There is semi truck parking available on site. Ask the front desk where if you can't figure it out. They fit up to 4 semi trucks. So, with that being said. 4 families of any truck driver can pack up their kids and they dog and whoever they want and go for an experience of staying at this amazing property. I have so much positive to say that I don't know where to start and no, I am not paid for this review. Adding pictures and you all can see. Pool is amazing! Ok check out the pictures.

We stayed here while traveling. When we pulled back the sheets there was hair in the bed and the sheets were extremely wrinkled like they sheets weren't changed after the last guest. Called the front desk immediately to report it and the young lady was very nice and apologized but they were sold out so she didn't have another room to offer us. She was kind so we were done with it. A few minutes later the phone rings and the lady stated her name was Rebecca and stated that this was an accident and assured me the sheets were clean, but continued to argue with me like it was my fault. I asked if I could just speak to the manager and she stated she was the manager. I asked her at this point if I could just get a refund and she stated they don't refund Hilton Honors members. I love staying at Hilton's and I've never been treated so poorly at a Hilton hotel! I did call customer service who stated I should receive a call from the hotel within 48 hours. It's been more than 72 hours and I still haven't heard from the hotel! Worst experience ever!

2nd time staying here. Absolutely love it. It's always clean inside and out, safe, modern, excellent front desk staff, great breakfast, nice outside sitting area, fun - non stuffy atmosphere, modern clean bathrooms, and no carpet in the rooms (a plus!). Definitely recommend. There was only 1 room left after I checked in, if that tells you anything. There were kids inside playing pool and adults outside playing cards. Again, a mix of fun family friendly and adult atmosphere. Tru hotels are definitely worth the stay.