Sadly this hotel is not at all what most HI Express hotels are, it was disappointing. Our room smelled heavily of air freshener, the next morning it smelled musty and smokey. Not sure what was worse. Room was okay, a little worn, but bathroom was not, hair and what may of been blood in shower. The shower had been repaired but not correctly. The staff was indifferent and less than helpful. This was close to where we needed to be, but not near much else. We won’t stay here again. Lately, IHG hotels have been disappointing not sure what is happening internally, but hopefully they figure it out.

Started out rough and didn't get better. We had just drove 5 hr and needed to go to the bathroom, we were told they lost the keys to their bathroom and we would have to wait until we got to our room. Ok stuff happens but later we found out our friends had toilet issues. When asked if someone could look at it they were told they could get a plunger but would have to take care of it themselves. Seriously, my guess is they were having pluming issues . After going to our room to use the bathroom we go back to the car to unload, get back to the room to our room keys not working. We go back down have them reprogrammed, a total of 4 times during our stay. The Ice machine on our floor wouldn't make ice at all during our stay. The pool was green, so we didn't use that. There was no bedding for the pull out sofa bed, when I called to ask where I could find it I was told I had to come back down to get it. We left a shirt in the closet, called back and were told it was not found. When we emailed the manager, her response " I can assure you it wasn't stolen". I glad she trusts her staff, but unless she cleaned the room herself she shouldn't assume it wasn't taken. Very disappointed in this hotel as it located in a great location near restaurants and off the expressway. I love Holiday Inns but this one was a joke. Last but not least they gave me a bill that said one total but then charged me more. STAY AWAY....

The hotel room was great, bed was excellent, but the service was less than par. When we checked in the guy at the front desk was not personable at all. He didn’t greet us, was just very matter of fact in his responses. The part that really got me was that he had chew in his mouth and he was spitting into a cup as he was checking us in. Gross and unprofessional!

I was a manager at two of the most successful hotels in Lexington. I cannot think of a scenario where I couldn't workout something so that a family of 6, paying for a handicap accessible suite, could not have an extended checkout by ONE hour. On a Sunday? Nevermind that I'm a rewards member, just as a human being. I might be more understandable if the front desk attendant had even attempted to explain why. It's easy at the desk in that situation to say "we're sold out for the night" or explain why vacancy is limited and turnover it critical on a day like that. But she didn't attempt to make an excuse like that, because one didn't exist.When we managed to get my three young kids and senior mother and her walker downstairs to load our two vehicles upon checkout, what was left of the staff was taking a smoke break in the all but empty parking lot. Besides the terrible service, the handicap suite, wasn't much of either. It was a big room with all the same amenities of a normal room except way more wasted space. And when you can barely stand up straight (the two disabled persons staying in the room) a hand rail doesn't exactly scream accessibility. Just more to the tone of less liability. There's almost a happy ending though. The hotel didn't charge us! Great right?! Except my wife and I trying to be honest folk, call the hotel to find out why, only to discover....it was an error on their part. Just didn't charge us. They appreciated our honesty though. Appreciated it so much they gave us a whole $25 bucks off our entire, all be it short, stay. Right before they charged us. Just a reminder of why we haven't done anything special (like celebrating my son's 10th birthday) out in the world for several years now. Thanks HIE for showing me my shadow. I'll be headed back into my antisocial fear hovel, where I can pretend people aren't constantly trying to take advantage of my family and what little money we can scrape together to get away from the everyday, commonplace horror that has become acceptable to us all.

The floor is dirty, toilet paper holder hanging off the wall, had to argue to get a bar of soap and 2 towels. There is brown god knows what on the bathroom wall. The water pressure is so low to the jacuzzi tub it's been 30 minutes and still not even covering the jets. This place used to be nice and clean, it has went way downhill.

The rooms were nice but the beds were worn out. Also the breakfast in the morning had some broken machines and no one to help you when you they were out of food. The location had plenty of restaurants around that was pretty good.

Our room was clean but in bad need of an update, paint job. The ceiling tiles were badly water stained. We were on the end of the first floor, room 113. Our friends were on the 2nd floor and we're thrilled with the recent renovations on that floor. The breakfast was surprisingly good! The people who were on duty were amazing! There were tons of kids and they were very loud and very busy running around and up and down.

This hotel is far below IHG’s normal standards, just don’t stay here unless you have to with so many other better choices right next store. Bed was clean and that was it. Bare minimum up keep from the elevator to the shower it was all just rough. I rarely leave bad reviews but had to for this one. Lady at the counter was very nice though.

Housekeeping never came, we got a Jacuzzi tub but the jets didn't work, my bf did get a discount on room..other than that OUTSTANDING! There are b.k and Texas Roadhouse in walking distance so location great for weekend!

It was a last minute planned trip on a busy weekend, so I was happy to find a room. With that being said I was not to pleased when I was told that due to the farm show being in town that the rates were higher than normal. I, as a farmer would think that during a busy weekend the rates would be a little better due to knowing that you would be close to full capacity. Anyway back to the room, it was very nice and the young lady that booked the room over the phone was very nice and helpful. Fast forward to Saturday morning to have a faulty valve in the shower, they say cold showers are good, I disagree. Go down to checkout and talk to a nice young lady at the counter about the shower and all I get is we'll have someone look at it, not a I'm sorry, what can we do about this, Nothing. Just a thanks for staying here. Not upset, just wish customer service was more of a priority these days.