I used to have a glowing review of Heine Brothers on here. But in the past year our city has learned that Heine Brothers' doesn't apply their fair trade ethics to the people that brew and serve their coffee. Heine Brothers' staff has consistently been fantastic every time I've been to a location. But their coffee isn't really fair trade when the workers handing it to you don't make enough to support themselves and their families. Perhaps my opinion of Heine Bros will change again for the better, if their ownership starts cooperating with the hard-won union that their workers created. Until then, Old Louisville Coffee is a great, worker-owned coffee shop, and I suggest we all take our caffeine needs there.

We ordered coffee here for togo. The coffee was soooo good. It gave me energy, and the taste was amazing. The atmosphere is comfy and serene. The bathroom is accessible via a code. If you ask, they will tell you. The bathroom's vibe doesn't match the coffee shop's vibe. It had a bunch of graffiti and looked dirty. I would come back here to chill and drink coffee, though. We were here Saturday morning, and there were barely people. It still took time for three coffees to be made.

Employees are wonderful and always do a great job. The company itself, I have issues with. They are paying their baristas $9.25 an hour, with no health benefits or any benefits really. They have been raising prices every year the past 3 or 4 years, while the quality of their drinks has gotten worse and worse due to the low morale of their workers. Which I don't blame the workers at all. Get it together, Heine brothers.

Great coffee! Ordering was easy and the drinks were ready quickly. Even the fellow customers are great lol. We were visiting from out of town and planning our day. Someone near us overheard and came of some cool Louisville recommendations!

I went through the drive thru. I had to repeat my order twice, wait over 10 minutes with only one car in front of me and then had to repeat what I wanted at the window. My coffee tasted at least a day old and my drink was mostly ice, when I requested light ice. I won't return. There are too many places in town where I know it will be correct.

Stopped in Heine brothers coffee while visiting Bardstown Rd in Louisville. I like the simplified coffee menu and options available. Tried a toasted coconut and got it “iceberg” which was much like a Frappuccino. Tasty and refreshing.

It's a cozy little place on the bardstown road. I loved the ambiance. The staff are very smart and we had a good chat. The coffee is okay. I also ordered a sandwich. It was not a terrible one but it could have been prepared in a better way.

I watched them literally take the drive thru orders of four different vehicles and then ignore the window for like 10 minutes as ppl drive off in anger. They opened window by the time I got there. And had the gall to ask for a tip 😂. Never retuning to this location. They were in there bickering and whining about their day at the job, and btw, gave me the wrong drink.

Forget the commercial coffee with the mermaid. This place has delicious fresh coffee in a funky atmosphere that welcomes everyone

Iced Maple Pumpkin chai latte with whip Always delicious, my order is always right, and everyone is always friendly. All around, a good place to get my daily pick me up :)

Fresh brewed coffee! Staff was very friendly and coffee was excellent. Every booth has power and USB ports to charge your phone 📱

Please take apple pay. I come here alllll the time and there are times I forget my wallet. Taking apple pay should be very simple and save a lot of people in situations like this as well as resulting in more sales. There's no reason you shouldn't be taking apple pay in 2022. It's existed for almost a decade now. Everywhere else takes apple pay.

Went here cause my husband hates getting coffee from places that don’t have a drive thru😂 My drink was amazing, but my husband didn’t like his (he’s picky tho). Service was great, prices were reasonable. Super cute vibe, even outside!

I am not a coffee drinker, so I got an Earl Gray tea. I had just downloaded the app and didn't know how to use it and the barrista patiently helped me. Service was excellent and the tea was great.

**Note: this review ended up going to the Mid City Mall branch but it happened at Gardiner Ln branch. I’ve never had issues w/the quality of their coffee. I also like supporting my local businesses. So I’m partial to Heine Bros. However, that being said I’ve only had 1 issue w/staff since they opened in the 90’s. I recently fell in love w/their Raspberry White Mocha hot coffee so I stopped at the Bardstown Rd/Gardiner Lane branch which is my go to branch, to buy yet another. Three to four customers sitting inside, no one at the counter nor at the drive thru. I’d been standing there a few minutes & noticed a man & woman conversing behind the counter, who I assumed was mgmt. There was also a young female barista that was working & she obviously knew I was standing there waiting. I said ‘hello’, she never responded, so I said ‘hello’ again somewhat louder, still no response. She finally walks up to take my order but before she does she proceeds to school me about how rude I was trying to get her attention. Being curious I had asked why she felt that way as I’m all about correcting any misunderstanding. She only elaborated on my efforts of saying ‘hello’ to get her attention. Then she boldly again said I was rude & she didn’t appreciate it. After that she ignored my attempts to talk about it even though no one was behind me. She refused to answer while constantly & repeatedly asking for my order. I gave it to her along w/3 gifts cards I needed her to check balances on. After looking at the first card she commented that it was an old gift card she hadn’t seen in forever (referencing my age-I’m 63) & didn’t check it claiming it was “just too old”, handing her another she gave me the balance & immediately rang my coffee on that card. She told me no need to check the third one. So undoubtedly I probably lost about $10 with that since I throw away cards with no balance. I proceed to the bathroom, came out to wait for my coffee noticing 4 customers waiting to order. The other female barista came over & put my coffee on the counter, called my name for me to pick up. At that time I chose to explain one last time that btw I was only trying to get her attention for service but she obviously wasn’t interested in ANY conversation. This so disturbed me, about 5 minutes after I left I called to speak w/a manager. I explained in detail the beginning of my encounter. When I began to describe her he said I know exactly who you are talking about. Well imagine that. Although he was very nice & understanding & invited me to stop by to get some sort of free drink cards or something but I keep missing him so I’m not sure what to do now. I should’ve absolutely asked for the manager right then. Listen, young people under 30 yrs old need to comprehend that ANY person older than them should be treated with respect & reminded if it weren’t for customers coming in they wouldn’t have a job. This should be mandatory training in any service job. As I said I vehemently support local businesses (besides they’re better than Starbucks) but her behavior was unnecessary & extremely rude. In all actuality this has happened before as the mgr stated to me l, so she should’ve been let go. At this juncture I’m very hesitant to order from that branch again. I will also relate this to my friends but honestly I’m tired of my generation always saying “well they’re young”. I reply saying that they had a severe lack of home training by their parents.

Gave us the wrong muffin because they didn't read back the order to double check. Over cooked the beagle so it was to hard to eat. But the coffee was atleast up to the standards I expect from a Heine Brothers.

Great location, speedy and conscientious service, great people working here! Can't recommend this place highly enough, always have a good experience. I like to go inside even when getting stuff to go, because it tends to be faster than waiting in the drive-thru.

Loved it when it was inside Carmichael's bookstore across the street and open late. At this new spot, I'm always harassed for change. At least the staff is good

I haven’t been to this location for 10 years, and I had hoped it was improved, but no such luck. Employees are still rude, service takes forever, and now it’s even priced higher! I was the only person in the drive-through and sat for 10 minutes waiting for a small latte and a piece of blueberry lemon bread. I saw at least 5 workers inside milling about. I was asked if I wanted the blueberry lemon bread heated up, which I did not, but I didn’t realize that it would be frozen instead!!? The latte was good, but I won’t be back.

Drive thru line is always long, but they keep that line moving. The staff is friendly and my orders are ALWAYS correct.

I hope the workers unionize. The management seems to be coming down on them, which is ironic because Heine markets itself as a justice-oriented shop. The coffee is solid, and the pastries are decent. The decor is chic but casual.

Great sunny location in the heart of the Highlands neighborhood with excellent views and terrific people watching. Lots of locals come here to socialize and study. Friendly baristas, great coffees and treats, plus a roomy outdoor seating area that is only missing shade. Overall a great cafe much improved since moving from the dark Carmichael's location across the street.

Not a fan! Dirty during COVID, bathroom on lock-down; thus, not a welcoming environment , coffee unflovorful, and the CSRs slow and unknowledgable...not my Highlands cup of tea (nor coffee) fix. I am from the neighborhood circa 2012, and upon returning, miss the 'old' coffee houses/internet cafes (this location had few places to sit, mingle, sip, and surf)...disappointed...not saying HB is terrible, just stating a lack of trying at this particular location.

Cute little place to chill and enjoy a coffee. Had a lemon blueberry muffins and it was delicious.

I love this particular Heine Brother's Coffee branch. Great service, friendly staff, nice view, and I love the organic coffee and tea here.

Visited this location for a morning coffee on 2/7 and to tend to some work. The person who took my drink order was pleasant and professional. I needed to use the restroom and at one point asked another associate to please hold the door after they were finished. They had to shoot me the most unpleasant look I've received when asking someone to please hold the door. I cannot maneuver button codes on the bathroom well due to nerve damage in my hands and fingers and as a trans person, I get super nervous already around bathrooms. I didn't want to ask them to hold the door any more than they wanted to help me. I recognize all of this may have not been apparent though I hope in the future, associates will regard customers and their requests with grace and empathy as they never know our circumstances. Please do better, folks.