2/5 Tom L. 1 year ago on Google
We
went
here
on
a
Saturday
night
at
6
with
reservations.
When
we
arrived
5
minutes
before
our
reservation,
we
were
told
it
would
be
an
additional
20
minute
wait.
However
they
weren't
that
busy.
We
waited
by
the
bar
for
25
minutes
only
to
be
sat
at
the
high
bar
top
that
had
been
sitting
empty
since
we
arrived.
Once
sat,
we
waited
an
additional
15
minutes
before
I
got
up
&
approached
the
hostess
to
ask
if
we
have
a
server.
An
additional
8
minutes
go
by
before
a
server
greets
us.
At
this
time
it's
6:45.
I
had
plans
to
order
the
filet
&
bang
bang
shrimp
as
an
appetizer.
However,
since
I
spent
45
minutes
waiting,
I
didn't
have
time
for
that.
So
I
ordered
bang
bang
shrimp
tacos.
The
quantity
of
shrimp
was
impressive
but
was
also
cold.
I
told
our
server
&
she
said,
well,
the
shrimp
don't
heat
back
up
very
well.
I
told
her
I
wasn't
asking
for
re-heat
instructions,
but
asking
for
my
food
to
be
served
hot.
Apparently
she
thought
I
was
joking
&
laughed
as
she
walked
away.
Long
story
short,
I
saw
my
server
3
times,
to
place
the
order,
she
delivered
our
food
then
dropped
off
the
check.
Total
stay
in
this
restaurant
was
2
hours
for
something
that
shouldn't
have
taken
30
-45
minutes.
Plus
on
top
of
that,
as
we
were
waiting,
a
server
was
talking
to
this
older
asain
lady
who
couldn't
speak
very
well
English.
They
even
had
a
translator
app
on
their
iPad
trying
to
communicate.
The
server
had
lost
her
patience
trying
to
help,
but
was
being
rude
&
very
animated
about
the
situation.
I
started
recording
as
she
was
blowing
up
towards
the
end
&
she
just
leaves
the
lady
&
eventually
someone
else
comes
to
help
her.
That
server
should
not
be
helping
people,
especially
older
people
&
most
certainly
people
who
have
English
as
not
their
first
language.
Her
actions
alone
made
my
stomach
turn
at
how
she
was
treating
this
lady.
UPDATE:
11/28/22.
The
GM
reached
out
to
me
apologizing
for
everything.
Was
embarrassed
by
the
way
the
server
treated
the
Asian
lady
&
by
the
experience
I
had
overall.
He
said
he
would
have
a
talk
&
more
training
with
the
rude
server.
Also
included
a
$25
gift
card
to
come
back
&
try
at
a
better
experience.
I've
been
coming
here
for
over
a
decade
&
I
will
probably
eventually
go
back.
After
all,
I
do
have
the
gift
card
to
use.
I
will
update
my
next
visit.
2 people found this review helpful 👍