1/5 CiL 5 months ago on Google
The
way
this
hotel’s
staff
has
treated
my
elderly
grandmother
and
myself
this
weekend
has
been
absolutely
disgusting.
The
hotel
started
out
by
not
having
the
room
that
we
reserved
and
paid
for
(a
room
w
2
beds).
After
seeing
that
we
were
out
of
state
they
told
us
that
they
wouldn’t
have
a
room
with
2
beds
until
tomorrow
and
UPCHARGED
US
for
a
room
w
one
bed
and
a
cot
that
they
brought
me
to
sleep
on
the
floor
next
to
my
grandmother.
The
next
day,
the
manager
came
UP
TO
OUR
ROOM
to
literally
HAGGLE
an
additional
up
charge
with
my
Grandma
to
put
us
in
the
room
we
had
originally
wanted.
Which
the
manager
originally
said
would
be
an
additional
$30
extra
charge
per
night
EVEN
THOUGH
IT
WAS
THE
ROOM
WE
BOOKED
FROM
THE
BEGINNING.
When
we
finally
get
into
the
room
with
2
beds
we
had
originally
booked
and
paid
for;
the
shower
was
broken
and
there
was
dead
bugs
and
dog
food
in
every
corner
of
the
floor…..
Housekeeping
never
came
to
clean,
make
up
the
beds,
or
replace
towels.
We
were
gone
for
10+
hours
and
passed
the
3
women
on
the
way
out!!
Business
AND
cleaning
practices
are
absolutely
DISGUSTING!
DO
NOT
WASTE
YOUR
MONEY
HERE.
$240/
night
to
be
treated
like
this
should
be
a
crime.
Spend
$50
less
and
book
at
their
competitor
Holiday
Inn
Express
less
than
a
minute
away.
Ended
up
spending
our
last
night
there
and
was
really
disappointed
that
we
hadn't
just
went
there
in
the
first
place.
I
will
be
contacting
corporate
to
let
them
know
about
my
experience
as
well.
Absolutely
atrocious-
dealing
with
this
hotel
and
both
being
able
to
sleep
has
ruined
our
trip
to
Kentucky
and
we
will
NEVER
be
coming
back!
Attached
is
the
managers
business
card
as
advertised
at
the
front
desk
.
I
have
contacted
the
BBB
and
the
attorney
general!
This
place
NEEDS
to
be
shut
down
IMMEDIATELY!!!!!
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