The food was most excellent! I got my wife and I the big boy breakfast sausage eggs over easy toast orange juice, just that good good you feel me? But the service was a little lacking and on the slow side and I'm just going to let it ride this time- but next time they need to do better.

I have always loved crack Barrel because of the food. but my server that I had this time just forgot that we were there. It took one of the managers to ask if everything was okay , I had to ask him for a refill on my coffee. She only stopped at my table twice to see if we needed anything.I could see if it was busy, but it was slow at that time.

I've had better food at Cracker Barrel before. You could definitely tell my Country Fried Chicken, mashed potatoes and carrots had been sitting under a heat lamp for a while. The chicken was warm, but definitely not hot and the mashed potatoes and gravy had already started to harden on the top. The carrots were not much more than room temperature. This was also the case for my husband's and son's meals as well. I understand that being understaffed can cause some delays in food service, but please try to better at least with the quality. Cracker Barrel still remains one of my favorite restaurants and sometimes there's just an off night.

This was our first time eating at Cracker Barrel and more than likely- our last. Went in on Father's Day for dinner, placed a to-go order and was told it would be about 15 minutes. 40 minutes later we received our food. Discovered our order was taken incorrectly- and we were missing several items from our order. Missing part of the bread, the gravy for the country fried steak, a side for a meal and the parmesean and parsley ear of corn was a plain old boiled corn on the cob with no seasoning whatsoever- which is not as advertised on the menu. I understand understaffing- however the resturaunt was not super busy at this time and to wait for the food politely for almost an hour, and for half of it to be missing- is rediculious. I did ask for a manager and after waiting a few minutes he did come out and attempt to rectify the issue- which is the only reason this is a 2 star review and not a 1. The meals were just ok- fried chicken was severly overcooked and dry, definitely not worth the time or effort it took to get our complete order!

Got immediately seated with no wait and very few tables filled. Many of the tables had not been cleared, with food all over the floor, generally a mess, especially where the highchairs set. Maybe we missed a food fight? It took twenty minutes to get served our drink order taken, and that's only because we got up and asked for service. We couldn't find the manager! It appears we were sitting in the nobody table section. Food was promptly served, hot and delicious. No complaints there. Once they sorted out whose table we were, our server checked on us several times and was very courteous, keeping our glasses filled and addressing any needs we had. Not to say all of this is Cracker Barrels fault. As parents, we would never let the floor get in this condition or at least make a concerted effort to pick up what was dropped; clearly, the parent/s at these tables had a different perspective.

Good food. Fun place to look around while you wait for a table. Consistently good.

Always amazing here! Yes I know it's a chain, but the people here never disappoint. The food is always fresh, the store is always clean, and I always feel like I got my money's worth. The experience is worth the few extra dollars to not have fast food. Drinking coffee next to the fireplace in the winter is very relaxing.

My wife and I decided to have our Thanksgiving meal here and it was the worst meal ever. The turkey looked processed like you would find in TV dinner. Usually the food is great here! Just not for Thanksgiving!

I’ve been coming to this Cracker Barrel for years & plan on continuing to. They have the best baked potatoes in my opinion & I also love their biscuits & the dumplings. Their catfish, grilled or fired, is definitely one of my favorites. I love all the decorations & the old school candy & other items available for purchase. There’s never too long of a wait time & the servers are always polite & work quickly.

I have eaten Cracker Barrel for years and mostly enjoy eating at this establishment. For the first time I noticed the cook made my turkey sausage 1-fresh and the other three reheated on the grill. I almost sent my meal back but I know next time to let the server know that I want my food fresh or I'm sending it back.

Haven't been here in years but was visiting family and we all enjoyed Breakfast here

You have employees standing chatting. Dinning area is extremely dirty. In the 40 minutes we waited for our food the tables were never cleaned. This restaurant was completely empty and no one was doing their jobs. Absolutely ridiculous.

Host said they called our name and if they did we didn’t hear it as he sounded very muffled. So waited an additional 30 minutes. Table wasn’t bussed when we got to it so we had to stand waiting for them to barely clean the table. The floor looked like the previous table had just been dumped on the floor. Service was good. Food was mediocre, but then again it’s Cracker Barrel. Probably won’t return to this location.

You know what your going get home style cooking. Some time it's good, sometimes its cooked to death breakfast sausage was so dry not worth eating bacon cold precooked Second try waiting for over 5 minutes to be seated . Darlene arrived back at Post .finally seated waiting for service over five minutes. Finally server appears placed order no beverage as been brought maybe with my food. So far not much of an improvement from. My vist three weeks ago. Fish special ordered food came water came no silverware. Not a great improvement .

Today my daughter and I had brunch, i had Maple bacon grilled chicken and she had breakfast, French toast and impossible sausage. I love how accommodating they are since she is Muslim they informed her that they used bacon grease in their corn muffins. Plus our waitress was sweet and attentive while not being overly interrupting. The prices and atmosphere are relatively relaxing too

Good was excellent, hot and delicious, waitress was very professional waiting on us. Kept the coffee coming. YES!!! Room temperature was very comfortable. For once we didn't freeze to death while eating our food! The music was too loud, staff sweeping in one section over from where we were sitting was making extremely loud noise with the broom and dustpan. It was difficult to carry on a decent conversation without having to really raise your voice.

We went to Cracker barrel on Bardstown road, Louisville on Friday, Jan 19th. The food was good and fresh. The waiter was very nice. But the hostess was hardly hospitable. She never said hello. Never made eye contact. Threw our menus on the table, and when i said thank you, she never even looked at us. I literally watched her treat everyone she seated around us the same way. If you don't like people for goodness sake get a remote job and work from home. I would give 5 stars if she had been the least bit friendly.

The past few times I have been there the food has been awful. I got the chicken and dumplings and the dumplings were gummy, the broth was thin, and there was barely any chicken in it. My son ordered the breakfast and the sausage wasn't cooked all the way through and the bacon wasn't cooked properly. We ordered the cheese curds for an an appetizer, and the waitress never brought it out until we asked her about it when she was bringing our meals out. The server asked us if we wanted cornbread and didn't bring it out until we were just about finished eating. I used to enjoy eating there and the food was good, but after this last time, I won't be eating there again.

Took a while to get noticed. Wasn't really busy. Our food we got was warm but didn't get everything we ordered. Told waitress 3 times about it. Looks like they had her doing the whole first section by herself. I ended up getting sick from my food by the time I got home. First time having a bad experience here.

Food was great and all but I was displeased with the service. I picked up my order from an employee named Shaleyah and found her to be very rude. My order was missing something and when I informed her she had the worst attitude and rolled her eyes in my face. Not only that, but I overheard her being very condescending to other employees. I get we all may have bad days but it doesn’t hurt to be a little more polite to your customers AND co-workers.

My son and I visited for his birthday breakfast. We were seated quickly but waited over 30 minutes for someone to ask for our drinks/order. The table next to us was sat 15 minutes after us and had their food before we were even spoken to. After asking other waitresses around us twice for service, I decided to try somewhere else. Only then did someone rush over and try to take my order. We decided it'd be better to try somewhere else.

My personal food was a let down. I had the fry chicken and it was way over cooked. I had to pull the crust off to get to the meat and the mead was dry so wasn't worth the effort. No I didn't say anything. But my wife and two teenage sons dinner was awesome they said. So one out of four was bad.

Went today to what is my neighborhood CB and our server disappeared for 30 min and after I spoke to the manager, he said she had been called out for a family emergency. But they never came to check on us. So they eventually assigned another server and found out that my order was never put in. So we had to wait another 30 minutes. When we asked if we would still have to pay after waiting that long they only offered to discount one meal. It's not a lot of money but goodness. I had to keep getting up to get more service. Any decent manager should have comped this at least. This location needs some better management. It's been hit or miss for years depending on the store manager. Right now it seems a miss.

I hate their gravy. It is always so thick you have to slice it with a knife. I like my eggs over easy and the yellow is always to done. They do have the best pancakes. I also think their prices are to high.

Stephanie was a very kind server. I don’t know why she only has 2 stars as I think she deserves more. She was very attentive and efficient. The food came out in a timely manner and I didn’t need to ask for anything. Will come back.

We paid our recent First Visit to this Cracker Barrel and had a mostly great time. We decided to go on Sunday morning so we kinda knew we were in for chaos, but we braced for it. Cracker Barrel follows the same concept as Las Vegas hotels. In order to get to the good part (the food, or in Vegas's case, the hotel/shops/etc) you have go through the money making part (the Old Country Store or, in Vegas's case, the casino). It makes me wonder what came first, the store or the restaurant. No matter, it's all a part of the Cracker Barrel experience. Once we (forcibly) made our way through people meandering through the store to get to the hostess stand we were able to get on the list. A 15 minute wait isn't bad, so we did a little shopping. The Cracker Barrel merchandisers are next-level in their skills because there is, quite literally, more stuff in this store than there is space in this store. From Holiday merchandise to clothing to toys to music (vinyl, even!) to stuffed animals, they pack A LOT of stuff in this retail space. My favorite, though, is the old-time candy and soft drink area. Here they boast of a number of candies that I haven't seen since childhood (or, at least, since my last visit to a Cracker Barrel). Right next to that is the beauty that is glass-bottle soft drinks. In this day of plastic pop bottles and 12-oz cans, NOTHING compares to a soft drink in a glass bottle. Spotting Vernor's in a glass bottle was a HUGE score. I'm from Michigan and, even though we haven't live in MI since 2011, still seek out Vernor's (although it's in the dreaded 12-oz can) and have it every week. After about 10 minutes of shopping we were called for a table...and then it felt like we were forgotten. The staff all around us was constantly in motion, but no one paid us any mind until close to 15 minutes after we were seated. I had just told my wife that I wasn't planning on waiting much longer when our server showed up. Her name was Tammy and you could tell she was running around like crazy. We had had plenty of time to look at the menu so we placed our drink orders and our meal orders at the same time. What I wanted when I walked in was lunch (we were given breakfast menus), but something on the menu caught my eye. Pancake Tacos. Yes, Pancake Tacos. Ok, so much for ordering off the lunch menu. Fried eggs, bacon, and cheese inside a Cracker Barrel pancake? #NotAHardSell #SigneMeUp #WhereHasThisBeenAllMyLife After placing our orders she brought out those appetite-killing biscuits. You know, the ones you know should only eat one of, but you eat two because you're hungry and then you can't finish your meal because you ate that second biscuit? Those. And they are SO freakin' good. When our food arrived it was hot and perfect. Wifey had the hashbrown casserole and I had the Pancake Tacos (which are so good they should always be capitalized). Deliciousness Ensued. however...HOWEVER...those biscuits did me in. Alas, I could only eat one of my Pancake Tacos. It's rare, but I had to get a to-go box. Wifey did as well. (side note: they both reheat well for brekkie the next day). It's a safe bet that each and every staff member at this (and probably all other) locations gets their step goal every day. The entire team was constantly hustling and making sure table were cleaned, items were stocked, refills were refilled, and customers had a great experience. On the way out we purchased several bottles of Vernor's (in the glass bottle, of course) and a box of their biscuit mix. I really should make a visit to Cracker Barrel more regularly, but for now I'm all set. Besides, it's been 4 days and I'm still full from that second biscuit. :)

I was in a horrible mood today when I needed to eat some food. Just frustrated with life so to speak. After getting a table this beautiful angel came to my table and had this positive energy that just wanted to say yes to anything she suggested. I just wanted food but her knowledge of the menu to be able to drive me in the right direction for the best experience possible was extraordinary. I told her that I was really hungry so she suggested to get the signature fried homestyle chicken. Wow, that was a lot of food.. She also suggested for me to relax, and have a beer which was really nice and cold when it arrived to my table. Halfway through the meal and beer. The manager stopped by. Really nice sweet woman that just wanted to check on me to make sure I had everything I needed. Brittany friendly and chitchat with me for a few minutes. They both offer me biscuits and cornbread but unfortunately I was already full from the southern fried homestyle chicken. You actually get two chicken breast, Who does that these days? The food was amazing, piping hot. I was really surprised with the excellent customer service from both the manager Brittany and server April.. Somebody should give them a raise because you don’t find them like that anymore! Needless to say, I left full and with a smile on my face. I left her a nice comment and tip at the cashiers up front. I hope she got both.. I wanted to share my experience because lately all you hear about is the negativity so I wanted to share so that people come and see these two great humans.

Went "just because" to eat with my grandmother, cousin and daughter, and we were seated by the hostess just to wait almost 20 to 30 minutes to leave because NOT ONE SOUL spoke to say "hey we'll be right with you!" Or "So sorry for your wait, can I get you all anything to drink?" I know I saw at least 4 or 5 servers ect walk back and fourth past us but not a soul spoke. I get that businesses are short staffed, overworked overwhelmed but it only take 20 secs to communicate and let others know what is going on.

Loved the food, everyone was so nice and friendly, great food to choose from with plenty of side, they offer great specials, and it's all at a great price for awesome food 🥰🥰

I give them 3 stars. The sirloin was suppose to be medium well and it was beyond well done. It was hard and very overcooked. My husband got the steak burger and it was the same way, way too done. I did get everything i ordered. All but the Sirloin, steak burger and green beans were delicious. Other than those 3 items we did enjoy the rest of the food. The staff is always polite as well.

The manager at the checkout desk has the worst customer service ever! We tried to use our gift card but it wouldn't take it. The young lady checking us out said it had worked earlier but they were having problems. The manager came over and told us we couldn't use our gift card, but had to pay with a different card. She didn't try to call the number on the card or look it up, she was so rude. My husband said it wasn't his problem and asked if they could try again to use our gift card. She said no. He asked the front desk manager for her last name and she told him he didn't need it and that he was rude and he needed to leave the store. We will never go back to the Fern Creek Cracker Barrel.

Portions seem to be smaller and prices higher. Taste was great. Waitress seemed a little lost. Went with a friend and she put all on one ticket. I had a to go order that I had to remind her about.

We called in our order to pick it up and it was a great experience. The staff was very helpful and friendly. The food was packed up very nicely and was still hot and fresh when we got home to eat it.

Had a great late day breakfast w/ family from out of town. Our server was new, she forgot my biscuits. But everybody starts somewhere, am I right? Once she gets the hang of it she’ll be a great waiter, I’m sure of it. I still tipped her the normal amount 20%, she was dealing with a table of us, all in our 60’s. That is never easy. Bet she never expected that. I like to exceed expectations, it was a small problem no big deal. I appreciate her efforts.

Would have had a great time with family except for the attitude of the hostess. She was obviously in a bad mood and actually smarted off to us a couple of times. I can see having a bad day, but no need to be aggressive towards visitors that haven’t done anything to you. The food was good however, and the rest of the staff was nice. Hope the hostess learns to hide her annoyance with customers a little better than that.

Nice staff and always serves the best pancakes. Disappointed they got rid of a few good items on the menu. Also there are not many options for Diabetics.

Ordered online for Curbside pickup. The online process worked well, advised food would be ready at 8:12 p.m. Arrived at Curbside designated spot #10, used link to announce arrival at 8:05. Waited, and waited. Called, and called, 7 times! No answer. Fellow Curbside pickup waitee gave up waiting and went in at 8:40 and brought a server with my food, now cold, out to me. No apology, just stated they didn't know I was there. No excuse for unanswered phone call. Really. Cracker Barrel is off my online order list! They say Covid is over but not at Cracker Barrel! Update: Changed rating after speaking with the Store Manager who patiently and politely explained that a communications equipment problem was the culprit and offered me a free meal. I'll try again as their food is always good with variety.

Sweet potato as add on was 4" and hard crunchy. Gift card for $25 was scraped by lady at register and number was scraped off. The manager didn't approve the use and told us to call co. Which you can't reach a human soo we lost $25. Very disappointed, when they were responsible. Then we both had to take baking soda after our meal. We ate 2 different chicken dishes , which tasted fine

Worst service we've ever had. Waited for over an hour for our food and it was bad. Pancakes were so tough could barely cut them. On a good note the poor waitress was sweet, not her fault

As always the food was amazing! Not sure why, but this location was probably one of the best out of the 20+ cracker barrel's I've been to. Outstanding customer service too!

Was good food, however the server could not handle the amount of people we had in our party. All in all the food was pretty good. The server needed to communicate better with the table on what was taking things such a long time in the kitchen. Will definitely be back.

This location has really gone down hill since new management. 50% chance you’ll get a decent server and not have to wait 20 minutes after being sat for a drink. The food is mediocre at best. Forget about online ordering. I used to love this place.

On Saturday, 11/12/22, my family and I visited the Cracker Barrel in Fern Creek, Louisville, KY, 10150 Brookridge Village Blvd. We walked in about 2 pm, and waited at the hostess stand almost 10 minutes before being greeted. The hostess didn’t even talk to us and walked us to our seat in silence. Multiple tables were littered with dirty dishes and there was food all over the floor underneath the table, but no one offered to sweep it up. We sat for over 15 minutes before we were greeted and waited another 10 to get our drinks. We were there for over an hour and a half and there was no wait. When my son got his pancakes, one was totally messed up and inedible. The other two were misshapen and barely cooked on one side. When I mentioned that the pancakes looked odd, the waitress shrugged and said, “we just have different cooks”. My boyfriend’s scrambled eggs were not fully cooked and runny yolk floated throughout. My over medium eggs were barely cooked and extremely runny. The bacon… usually my favorite part of my meal at Cracker Barrel, was so undercooked and floppy and made me sick looking at it. Being a previous server myself, I assumed they were just understaffed and it was just an off day and we ate what we could without complaining. However, when we got home, I had the worst stomach issues I have had in years. I was in the bathroom for hours with stomach cramps and pain and weakness. I hadn’t eaten anything else that day besides the Cracker Barrel. Possibly someone from corporate needs to check on this location and make sure they are cooking to standard and not struggling to stay in business. We will not be returning to this location again in the future, even if it is convenient to our home address. This experience soured our opinion of the restaurant and we will not choose Cracker Barrel ever again as a first choice.

Went to Cracker Barrel this morning for Breakfast. We had to wait about 25 minutes before being served, which went fairly quick due to us looking at everything that was for sale in the waiting area. They have some lovely gifts, clothes, etc.etc. our food was delicious. Overall, our dining experience was great!!!! Good times.

Service was not good today. The hosts were calling 10-15 names at a time so it was terrible trying to get seated because everyone jammed up to the stand. Table service wasn’t that good either, our companions for lunch never received any refills. The table next to us waited forever to get drinks , and are mad as hornets. We will go to Jeffersontown from now on, service has always been better.

My daughter and I went for supper as we just moved to mt. Washington and this one was the closest. We LOVE cracker barrel overall. Today every single item on our plates came back super overcooked and/or burned including the biscuits... manager and waitress were both amazing and did their job right! Great job guys.... now the cook on the other hand may need a little more training..... thanks for a great night CB

My wife and I visited Cracker Barrel on Wednesday evening. The Broccoli Cheddar Chicken is her favorite. It was our server Alberto's / Bert's first day. Bert is a natural and if he desires one day, he has management potential from day one! He is a very polite and personable young man. I enjoyed the meatloaf, mashed potatoes, pinto beans and turnip greens. Everything was delicious! Thank you and Merry Christmas!

Our waitress, Emily, was so nice and attentive. She went out of her way to explain things, tell me there were no longer pies and went. I wanted pecan pie. Sad face. She also went thru each item of my large to go order to ensure evening was there. She was awesome. Left her a good tip. Will ask for her next time I go Love your store, merch and atmosphere. Don't change. 😊❤️