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Frequently mentioned in reviews: clean (14) stay (14) office (13) room (11) time (10) manager (10) nice (8) great (8) roaches (7) feel (7)
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  • 2/5 Malisha K. 1 year ago on Google
    Room smells like cigarette smoke, roaches, 2 burner stove and only 1 works. Front desk lady is rude when i asked when the bedding would be changed. Been here since 15 days and they are supposed to change them weekly. She claims it was changed in the 19th today is the 22nd. I told her the bedding has never been changed or the room has ever been cleaned. Water is off for the 2nd time that we are aware of.
    1 person found this review helpful 👍

  • 1/5 Rachel F. 1 year ago on Google
    I had packages opened by the manager and tried to tell me I had no mail. She then gave me pieces of what I ordered for my grandchildren and that was the manager Pam and then she told me it was my fault because the address wasn't on there when in fact it was addressed to me and not inn town and my room number on not one but 2 packages. So I'm now being told that it happens all the time. Rooms are not so clean but OK for the price bathroom I'm still trying to get clean after 3 weeks. Housekeeping only stopped by once. It's sad because of the manager Pam not only lying to me and making me feel like I'm in the wrong her 2 other employees all three of them were coming at me when I asked her name because I was crying asking for the rest of the pieces. This is the 2nd incident I have had with mail and the inn town suites managers or staff ta.pering with it. I called the police and made a report. She apologized to my husband by came at me defending herself along with the two other employees one being a male. I'm already crying in the office about the situation.I feel very attacked and I wasn't the one being combative. UT right is right and wrong is wrong. Pam said it was an accident that they came before lunch if so why open 2 separate packages and then lie to me and say I had none and you threw the box away so no instructions and you weren't going to tell me. That's theft and a federal offense 😳 I do not feel safe at all here and the manager tampered and tried to take my grandkids presents 2 different once. That's hardly a mistake. Beware of this place. The manager lies and steels.police report will tell it all. God be with you
    1 person found this review helpful 👍

  • 1/5 Daniel N. 7 months ago on Google
    When getting to site first 2 times no rooms available an when there was one it was dirty no shower curtain after a month of being here but every week inconvenience lady was never in office to take payment on time an charged late fees also saw drugs being bought by her she stayed frantically state at all times an she wasn’t in office all day my last day I wasn’t able to pay before close because of her not being in office an said she would call police if we didn’t leave after saying she would get payment in morning I will never stay here again very unpleasant inconvenience at all time shower handle broken an told them they had a jack rigged way to turn on it’s not okay to not keep properly up an to not be able to pay on time an then say calling police
    1 person found this review helpful 👍

  • 1/5 Eneh9tte T. 1 year ago on Google
    Cigarettes and weeds smoking leaks every day into my bathroom. I talked to 4 different customers care at the office. My mattress spring is broken and my couch broken. I told the office day 2 of my stay. They said they ordered them. Today is day 28, never delivered. I talk to everyone. I even had them to check the furniture themselves.
    1 person found this review helpful 👍

  • 3/5 Jack T. 1 year ago on Google
    The room itself was not horrible, small but livable. One part of the stove (more like a hot plate) did not work and it never got fixed and we never received any of the housekeeping services we were supposed to get. The front desk people were very nice and pleasant though.
    1 person found this review helpful 👍

  • 1/5 Tyree “Chucky” H. 1 year ago on Google
    Been to some bad hotels but these guys take the cake. They must be on a super budget because they will only give you one roll of toilet paper and that's after making sure a roll wasn't left by the previous occupants. Only 2 towels and washclothes and they expect you to wash them with your own money in the $2.75 laundry facility. The rooms are not clean. It's an extended stay with an alleged kitchen where they do not provide any kind of cookware. The fridge came from great grandmas house and if you want any help from staff, you may as well fill out an application. Horrible would say this is horrible. How are they getting away with this? Nobody should be treated the way they treat paying customers.
    1 person found this review helpful 👍

  • 5/5 Renee S. 1 month ago on Google • 9 reviews New
    So my daughter was in between she was waiting for an apartment that she had just got to be finished and stated in town for 3 weeks she's so I stayed the night with her one night it was amazing she ordered extra towels because I was there no problem they brought them to her they were really nice they gave us complimentary coffee which is not something they normally do after the first initial check in but they did for her because I was there they were just very attentive and very nice and friendly I would recommend this to anybody that's in between places apartments or just in town for a business meeting this is a really nice place to say

  • 1/5 Sarah B. 5 months ago on Google • 7 reviews
    I'm here visiting my friend. I also helped him move everything here. We had not one cart to help carry the several totes and boxes that needed moving. (Room was on 3rd floor). I've seen roaches in the room. On top of that the bottom of the fridge isnt cold at all so their food spoiled. The decor isnt bad though I give em that.

  • 1/5 Darby G. 6 months ago on Google • 4 reviews
    This hotel was about one of the worst ones I've ever stayed at I was there 3 months maybe never had a housekeeper in my room none I had to go by my own sweeper my own broom and dustpan my own cleaning supplies they had no consideration for anything no heart I am dead serious I have to go to Walmart and buy a $45 then they would not reimburse me and they charge your credit card when you don't tell them to I've tried to send an email to customer service when I first got there a week after cause the brochures they have with her they have nothing compared to that the way you live here always have to tell you it's really cheap a week that's the good time but I just don't like all the behind the scaling the false advertisement who gives a s*** if you're clean or dirty you know me one more thing most important there's no gentleman drawn an SSI check been there for a couple of months or so somebody in his family got his check messed up and it was supposed to be taken care of in a couple more days anyhow they told him to leave he ended up later that evening at the hospital he had a heart attack 75 years old and put him on the street knowing that he gets a check shame on them same shame shame

  • 5/5 Kimathi 7 months ago on Google • 4 reviews
    As a traveling electrician one of, if not the most vital things to find, is a clean safe and affordable place to stay while on the road and far away from home. At my stay at In Town Suites Airport Louisville I have found just that. Though their staff is small and their demand is high, the team is considerate, understanding and do their best to make sure I am taken care of and treated well. Michelle, the office manager is a sweetheart. She is always kind and patient and rather than just a tenant she has made me feel more like family. I had to leave recently to take care of business back home. I came back to find my room had been cleaned immaculately, my dishes silverware and pots and pans arranged neatly, as well as air conditioning on so that I would be comfortable upon my return. Staying here has truly been a great comfort and I consider this hotel to be my home away from home!

  • 4/5 Jashia m. 10 months ago on Google
    This one was okay until new manager came and she destroyed it. But, before then it was great and the service was awesome.

  • 5/5 John and Samantha C. 4 months ago on Google
    The gm working the front desk was so sweet. Rooms are very clean and the property is nice. I will be back

  • 3/5 Me&bai S. 11 months ago on Google
    I am grateful for this place it opened my eyes and I got to know people that was concerned about some one there is eyes everywhere

  • 1/5 Marie W. 1 year ago on Google
    My room was horrible, it smelled so bad I had to go buy air fresheners. I was in Louisville Ky on business. I spilled something on the bathroom floor and when I wiped it up the towel was black. Loud people around me. My job moved me to a hotel in Owensboro last minute and they would not refund me for 2 damn nights. They came in changed Mt bed linens while I wasn't there but did not clean anything or give me clean towels. DO NOT STAY HERE! I want a refund for 2 nights!

  • 1/5 Tyera S. 1 year ago on Google
    The roaches are ridiculous and they want you to keep it clean it don’t matter if you Mary poppins them roaches are still gone be the same I’m a clean person and the two ladies I felt with are rude Horrible stay

  • 1/5 Green T. 1 year ago on Google
    Do u like roaches and smoke smell rooms then this is the place for you.

  • 1/5 Jamie S. 1 year ago on Google
    THE MANAGEMENT IS NOSEY. The rooms are rundown.

  • 4/5 Chris W. 4 years ago on Google
    Nice place two stay. Stove full size fridge. Rooms are nice and clean. Comfortable bed and pillows. Bring your own towels and wash rags. They supply a couple but u get to keep them upon checkout. Bring a blanket if u don't like silk. Will stay here agin when i come back in town.

  • 5/5 Adrian R. 1 year ago on Google
    5* because I put in a 5 Award AVN performance!!! No video or photos yet, but to the neighbors, I'm so sorry for the noise!! 5*

  • 1/5 Smiley s. 2 years ago on Google
    Discussing. Ridiculous about of roaches. Do not stay here. A drive by happen last month bullets went all in rooms. Lucky no one got hit. Not worth the price at all. No phone. And couldn't check in til 5pm.

  • 1/5 Vickie R. 1 year ago on Google
    I would rather not say anything. My grandpa use to tell me; if you can't say something nice Then don't say anything, keep your mouth shut 😒

  • 4/5 Scottie E. 1 year ago on Google
    I have never personally lived there but my sister-in-law lived there are several times now for a total of approximately 6 months altogether. She loves the place.

  • 1/5 Lyle C. 6 months ago on Google • 2 reviews
    No stars. This place is the worst place I've ever stayed with my children it's not safe at all the lady at the office is never in there you literally have 30 minutes to pay your room with a line of people or when you finally get her in the office she charges a late fee even tho it's her fault. Very poor management they don't do things the right way at all and never want to help you out and if you have any complaints she will be sure to kick you straight out even after making a new payment (with late fees ) that is. It's so hard to get ahold of the office at any time of the day and her excuse is she doesn't have any employees but that's not our fault as paying customers the prices just go up and up it's so sad here idk how this place is still going my first week here we bought two weeks and they only gave us 13 days and made us pay for an extra day but the whole situation with the late fees i feel she pockets the money thats why she does it every single time because she knows she gets away with it there's no way to actually pay the room on time because once again shes never in the office and she will tell you shes not charging late fees but as soon as you finally get in the office she charges you late fee or tells you that you have to leave it's just very poor everything here I do not recommend this place to anyone stay very far away not to mention the "newly" renovations to the rooms that are full of roaches as well smh there's a wasp nest right next to my door and ive asked for two weeks to please have it removed because i am allergic and my kids could be as well but its still there and when they did try to attemp to do something they left all the dead wasps on the ground right next to the steps and my door this place is a joke forsure
    1 person found this review helpful 👍

  • 5/5 Danny 7 months ago on Google • 1 review
    I stayed at this property for 6 months while waiting for my apartment to be ready to move into and it was by far a great stay. The weekly rate was by far very afforable for my budget. The office manager Michelle was the most caring and sweetest person but also most professional I've ever met/seen in an establishment. She knows how to make you laugh and is always personable no matter what the conversation is. She made me feel like family, I know I'll always have a second home at this property if I ever need to check in again thanks to her.

  • 5/5 Susanne R. 4 months ago on Google • 2 reviews
    Had a great experience staying here. Room was clean. Staff is very friendly with great customer service and prompt maintenance. Would stay there again!

  • 5/5 Brian H. 1 month ago on Google • 2 reviews New
    The manager was extremely understanding and sympathetic to my individual needs and went out of her way to make me feel like her only custome. She really puts in the time with each and every guest that asks her for her help. No favoritism or anything like that. I was impressed and would recommend this place to anyone that needed a place to stay. Quiet, clean and comfortable...that is just how I like it.

  • 5/5 Brian H. 2 months ago on Google • 1 review New
    Candie Delk, the manager at this location was friendly and very helpful. She was very accommodating when it came to what I needed. Service with a smile. I would definitely recommend this location.

  • 4/5 Deandre W. 3 months ago on Google • 1 review New
    Stay was nice, service was great and they helped any accomodations I had. They will definitely take care of you here and located in a good place.

  • 5/5 Suzanne 1 month ago on Google • 1 review New
    This is our choice of places to stay while we are in town for the Farm Machinery Show. We have been staying at this location for several years and plan to be back again next February. We requested a handicap room on the front of the property and Lisa took care of us. When we had some questions Markus was very helpful and took care of us too. Our room was clean when we arrived and we fully understood the housekeeping rules. Anyone who complains should read the helpful tips and information that they are given upon checking in to fully know what to expect - no problems! This is a great location. We plan to book our rooms here in February 2025!


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