Don't pay for the upgraded room! Bathrooms are disgusting. Needs deep cleaning immediately.. Had to bleach the room before sleeping. Black mold on tub handle, lime build up on shower head and drain. Futon sofa is heavily stained Just nasty 🤢 The positive is the customer service was great. Front desk staff are friendly and easy to speak to.

I did my military service in the Middle East, but this hotel was the worst place I've stayed in my life!! I don't write reviews very easily, but it's a civic duty to warn people about this hotel. First of all the rooms are as dirty as you can imagine. Places are sticky. There are bugs in the bed, there are bugs in the room. The bathroom and toilet are dirty, it is not possible to step on the carpet without shoes. It has a musty smell. There are unsafe people around the hotel. If you have to stay here, please take your weapons with you.

Not the best place to stay if you are looking for accommodations. Not the best environment either. People are always smoking outside, they do not offer daily housekeeping, yet the only thing is that is affordable. Check has be done before 7pm otherwise after that their is no one in the office, they are completely close after 7pm. The area is super ‘hood’ do not recommend for a family.

I loved my stay. The new GM Anaiah is very sweet , helpful and always pleasant. She is truly making a difference there.

Office is only open from 11a-7p. We backed our car in to load our stuff into back Oof SUV. Received a violation for leaving it backed in. Which does state you MUST pull in. But the whole back row backs in with no violation. Pictures are not what toom looks like. There are no dishes, pots and pans or utensils. There is no housekeeping. We were only allowed two towels, two wash towels, one toilet paper roll and one bar of soap for our week stay. The floors were completely disgusting. It was like they were never mopped. Our bath mat is really dirty from the floor. Gentleman checking us in was kind. Residents and guests were kind as well. We had to choose to stay here because our Air BnB cancelled 2 days before or vacation.

After making a booking on Booking.com upon arrival we were notified there were no rooms. Our booking wasn't available and the hotel didn't charge us but referred us to call In Town Suites. I called from the hotel parking lot to get the room. My reservations were made and the cs representative knew I was on my way to check in. As we were headed there only 14 mins away I called back with a question about the room and to my surprise was told that our reservations were taken but we couldn't check in until the following day. I explained the previous conversation to make the reservations had happened 6 mins prior to this call and was told we would have no issues checking in especially because we were headed over there immediately. I was basically told it didn't matter it would have to be the following day so I then asked to cancel the reservation due to having to have a room for the week on that night. I was told to call the following day and speak with someone about charges. When I called the following morning I was told I shouldn't be charged anything due to the situation so I went on with my day. Later on the same day I checked my bank account and had a charge for $75.00. No one has been able to explain the charge except to say it was a cancellation fee. I went back through the story with 2 people and apparently will have to continue calling or go to the office because I was supposed to receive a call from management over the entire mess and a refund. This took place on 5/18/22 and it's now the 21st without a response. It shows a lack of respect as well as no ownership of their mistake. I'll update if they ever decide to assist and correct their mistake.

HORRIBLE and the worst staff I have ever dealt with. The maintenance men tell you if you don’t like it here to move. They hang up on you in the office on the phone. Very rude worst customer service Me and my family have ever felt with. Clapping in my face telling me it’s not their problem. If I could give zero stars I would!!!!

This place is the worst place I have ever seen in my whole life The workers are so rude. I would never write a bad review cause I believe people have bad days but this place is very very bad. The bed bugs are really bad. Like I dont think they can get rid of them unless they burn the place.

The rooms are beautiful and it's a great location but the service hours are horrible and the maintenance man does not clean up the property properly.

Worst place I’ve ever stayed in stealing in parking lot when you report to office they act like they don’t know anything,paid for a premium room yet got put in a small dirty room,the staff WHERE VERY UNPROFFESIONAL and this WILL BE THE LAST HOTEL I EVER STAY IN AND TO TOP IT OFF GOT CHARGED FOR WI-FI WHICH DID NOT WORK WHOLE TIME I STAYED THERE

They are never in the office. Got a knock one time for room service. Got the room had to clean my self the floors was black of filth deffinitly not worth 400 a week. Got over charged 3x and never got a refund i can go on but you know the rest. I have to put a star but no stars deserved.

Picked because location is just about exactly where I needed to be. Arrived past the 7pm office close time and was charged a no-show fee despite arriving that day ready to stay the night—had to find other accommodations that day because no staff is at the property past that time. Did stay the rest of the week but it’s a rough place to stay with an odd smell and the bare necessities including two smaller towels for the week. I would say if you are very price sensitive it could make sense but otherwise you can find a cleaner place with nicer bed and bath for not much more money.

***Edit...I finally received my deposit back. Maybe I'll give them another chance. I know they were making improvements all arouñd....I'm interested to see if there is a change for the better

I give this hotel a -0 the stay was awful the staff was as well except a selected few. There were 2 deaths the next room over and no security precautions were made. Be careful when you pay, they also pocketed money from guest. I wouldn't recommend this hotel to an animal let alone a person

I would give this place zero stars if i could, tried to remt room and was told my husband cant be there..he is on a do not rent list...somehow its odd because hes never stayed there

My previous rating was more from my mood then anything . The rooms are nice really. Fridge, stove, microwave. What more could a man ask for?

The manager mr. Patrick is very helpful and attentive to his residence

I had a filthy room, and the refrigerator didn't work after I spent 150.00 in groceries. The microwave and bathtub and floors were filty. I don't believe the room was cleaned from the previous person checking out. The floor was filthy and greasy.

Good prices for rooms. Rooms worn but good n decent. Front desk very friendly and helpful. I would stay here again.

Booked a premium room and did not get it. Instead got a lesser room for more money. Spent $47 on cleaning supplies to make room liveable. Commode did not flush properly and towel rack tore loose from Wall. Reading light broken and hanging on Wall. No maid service. Front desk was nice enough though. Will not stay here again nor would recommend it.

Been here for four a while. Friendly staff decent rooms and location is ok. Worth 4 stars for sure

6 month resident, here. Staff is friendly, neat and professional. Understaffed, but who they have is super friendly and helpful. Five stars overall, but hard to find folks in the office. I see them running around all day keeping the building good but woth so few staff, whenever i see 2 staff outside, i already know the office is likely empty. Not their fault. They deserve a raise.

I'm still here, I've noticed a turn around here lately expecially with new management Chelle, she's very kind and dedicated.. Staff is very friendly too.

Property is very clean, the rooms are nice and sanitary..the management and staff is very helpful and understanding. They listen to your needs and help you the best they can.

The beautiful well dressed general manager is amazing. She gets everything done in short order, very pleasant every time you talk to her or have an issue. Definitely recommend this place

I have been here 2 months now. I'm very happy with outside property and inside property. Very neat an clean. Rooms are spacious and homey. All Staff does a great job at this location. I would recommend this place to anyone. Keep on doing what your doing manager and housekeepers. Big thumbs up.