1/5 Timothy C. 11 months ago on Google
A
few
hours
ago
I
spent
$63
for
a
16
piece
family
meal
and
a
2
piece
combo.
Within
minutes
of
leaving
I
realized
I
didn't
receive
the
2
piece.
I
called
them,
and
they
apologized
and
told
me
they
would
replace
it.
Traffic
was
heavy,
so
I
said
I
would
return
later.
Once
I
got
home,
I
opened
the
box
and
realized
the
16
piece
I
paid
for
is
really
an
8
piece.
I
called
they
again,
they
person
on
the
phone
was
nice
and
said
she
would
make
it
right.
I
took
pictures
so
she
would
know
I
wasn't
lying.
So
I
returned
after
7pm.
The
lobby
doors
were
locked,
so
I
had
to
get
in
the
long,
slow
drive
through
line.
Finally
I
was
at
the
speaker.
Told
them
my
name,
and
they
said
pull
to
the
window.
I
asked
for
the
name
of
the
person
who
was
supposed
to
help.
I
repeated
my
issue.
She
disappeared
for
a
moment
and
then
returned
with
the
2
piece
(without
fries).
She
told
me
she
was
instructed
to
only
give
me
the
2
piece.
So
I
spent
$63
to
get
less
then
my
order,
make
a
second
trip
just
to
give
ripped
off
again.
I
didn't
ask
for
anything
extra.
I
just
wanted
exactly
what
I
paid
for.
Apparently,
someone
is
trying
to
increase
their
profit
margin
by
charging
full
price,
but
giving
less
than
the
full
order.
Considering
the
other
reviews,
this
is
a
pattern
and
practice
of
this
location.
I'm
not
sure
if
this
is
poor
site
leadership,
lack
of
corporate
oversight,
or
something
far
more
nefarious.
Is
this
part
of
Popeyes
training?
Is
this
the
expectation
that
employees
behave
this
way?
Clearly,
the
location
is
desperately
in
need
of
leadership
change,
customer
service
training,
and
I
guess
someone
needs
to
discuss
the
importance
of
giving
customers
what
they
paid
for.
Based
on
the
other
comments,
corporate
guidance
and/or
ownership
accountability
is
grossly
negligent.
Off
to
file
fraud
charges,
since
I
didn't
get
what
I
paid
for.
Corporate
greed!
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