Popeyes Louisiana Kitchen image

Popeyes Louisiana Kitchen

Restaurant Fast food restaurant Seafood restaurant Chicken restaurant Cajun restaurant

Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. People often mention order, location, Popeyes, good, service, chicken, times, piece, line, ordered,


Address

7723 Bardstown Rd, Louisville, KY 40291, United States

Website

www.popeyes.com

Contact

+1 502-915-7984

Price rating

$ $$$

Rating on Google Maps

3.40 (1.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (18) location (12) Popeyes (10) good (10) service (9) chicken (9) times (8) piece (7) line (7) ordered (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Timothy C. 11 months ago on Google
    A few hours ago I spent $63 for a 16 piece family meal and a 2 piece combo. Within minutes of leaving I realized I didn't receive the 2 piece. I called them, and they apologized and told me they would replace it. Traffic was heavy, so I said I would return later. Once I got home, I opened the box and realized the 16 piece I paid for is really an 8 piece. I called they again, they person on the phone was nice and said she would make it right. I took pictures so she would know I wasn't lying. So I returned after 7pm. The lobby doors were locked, so I had to get in the long, slow drive through line. Finally I was at the speaker. Told them my name, and they said pull to the window. I asked for the name of the person who was supposed to help. I repeated my issue. She disappeared for a moment and then returned with the 2 piece (without fries). She told me she was instructed to only give me the 2 piece. So I spent $63 to get less then my order, make a second trip just to give ripped off again. I didn't ask for anything extra. I just wanted exactly what I paid for. Apparently, someone is trying to increase their profit margin by charging full price, but giving less than the full order. Considering the other reviews, this is a pattern and practice of this location. I'm not sure if this is poor site leadership, lack of corporate oversight, or something far more nefarious. Is this part of Popeyes training? Is this the expectation that employees behave this way? Clearly, the location is desperately in need of leadership change, customer service training, and I guess someone needs to discuss the importance of giving customers what they paid for. Based on the other comments, corporate guidance and/or ownership accountability is grossly negligent. Off to file fraud charges, since I didn't get what I paid for. Corporate greed!
    6 people found this review helpful 👍

  • 5/5 JoJo 2 years ago on Google
    Had really good service. Scott O. was super nice and what a greeting. So very helpful and service with a smile. Food was very fresh. Thank you for the excellent service.
    5 people found this review helpful 👍

  • 4/5 Jeff L. 2 years ago on Google
    Very good overall experience. Staff was friendly and store was clean. One of our sandwiches (out of 4) was super though like It had been reheated but staff took care of it. Would eat here again!
    4 people found this review helpful 👍

  • 1/5 Keith B. 11 months ago on Google
    I ordered 5 strips and they gave me 20 crunchy strips of various sizes that barely had meat inside(obviously scrap chicken), overdone and barely edible. I’d drive back over there but I’m lazy. This is the 2nd bad experience I’ve had and I definitely will not be going back.
    3 people found this review helpful 👍

  • 1/5 Angel D. 1 year ago on Google
    I haven’t been here for almost a year because they were rude and messed our order up. We placed an online order and it said pick up at the counter. My husband went to grab it and the door was locked. He asked out of curiosity if inside was open, thinking it was a different door or something, and was told “No, that’s why it’s locked. “ He said politely I was only mentioning it because the app said to pick it up inside. The guy replied “The drive-thru work just fine boss”. I’d rather eat at a different chicken place than be disrespected. Popeyes your food is not such high quality that you don’t have to be concerned with customer service. Chick-fil-a is across the street and they are POLITE and McDonald’s is on the other side. I would have pulled off had I not already paid. Not to mention sitting in a drive-thru line for 25 minutes to pick up the order I was supposed to be able to walk in and grab. Then we get to the window and he continued to be rude! We asked for the sauce we ordered because it wasn’t in the bag. He grabbed whatever and had attitude about that. No name tag of course but it was 7:54 so shouldn’t be hard to identify who it was. I don’t get easily annoyed but him talking to my husband like he did really ticked me off.
    3 people found this review helpful 👍

  • 1/5 Emily G. 1 year ago on Google
    Employees complain loudly and vocally that no one else in town will hire them while they have 7 cars backed up in drive thru, a 20 minute wait at the speaker just to even order, wrong orders handed out that they make your problem, what seems to be a permanently closed lobby and the nastiest employees in Louisville. Yeah no wonder no one else will hire you, I refuse to go back to this location. Popeyes whatever you're paying your staff at this location it is way too much for the sub standard quality they're producing.
    3 people found this review helpful 👍

  • 3/5 Tiffany P. 10 months ago on Google
    Not the worst Popeyes I’ve been to, the food itself is good quality. But the service can be lacking. Have on, multiple occasions, had to go back through the drive thru for missed items. Have occasionally had wrong items that wasn’t discovered until I got home. Also, the locations seems to have issues at times with staffing and have regularly been closed in the evening before posted hours.
    2 people found this review helpful 👍

  • 1/5 edward b. 8 months ago on Google
    Tall older black woman was angry and just mean. Cut u off ,I payed 24 dollars for two shrimp orders got 1/3 what I usually receive and she got crazy angry. I've ordered this 10 times I know what u get..wouldn't listen then was yelling about it for 10 minutes while we ate...just horrible
    1 person found this review helpful 👍

  • 1/5 Royal T. 1 year ago on Google
    A so-called manager with tattoos on her arm basically tried to scold me for getting upset with her asking to repeat my order 3 times. She clearly was not listening. Then she stated that she did not like *my* attitude and refused to serve me. Meanwhile, I went to the window anyways and she proceeded to argue but another manager took care of my order as she was yelling over his shoulder. No one wants an order with a side of psychopathy. #popeyes
    1 person found this review helpful 👍

  • 1/5 Jessica B. 6 months ago on Google
    BUYER BEWARE!!! I came through the drive through tonight, 8/29/23, and I was about halfway through my sandwich when I noticed that there was mold on the bottom bun. As this is an extreme health hazard, I feel the need to let the public know. I would ordinarily not post trivial complaints. But this is absolutely unacceptable. Do better, Popeye's.
    1 person found this review helpful 👍

  • 1/5 Brianna R. 6 months ago on Google
    I would NOT recommend this Popeyes location, the Manager Ravi is rude. This establishment advertises a specific deal and when ordered I was told they can’t do it. It’s concerning that they offer a deal and have signs outside but customers can’t order it. When I questioned the “Manager” he didn’t have a response and said he can’t do it. As a manager you should be able to accommodate the customer as it’s something YOU offer. I won’t be coming back to this location and I wouldn’t advise anyone else to either. Very poor service.
    1 person found this review helpful 👍

  • 1/5 Nesha W. 4 months ago on Google
    Management is not professional at all. A couple of months ago I witness the manager running around the lobby with other employees while I was waiting for over 30 minutes with no explanation on my order only to get home and realize that the tenders in one of my orders were undercooked. I did not call about the issue because it was close to closing time so I knew nothing would be done. Today I ordered through door dash and my order was missing the drink and had the wrong sides. I’m new to this area and can already tell I will not like coming to this location. I will most likely travel the 25 minutes to the Middletown location where the employees seem to take their job a little more serious.
    1 person found this review helpful 👍

  • 1/5 Angela C. 9 months ago on Google
    Drive thru lady made us wait..no customers were there and they had only been open less than an hour. We pulled around to leave and saw her eating Waffle House from next door. Hire better staff!! Just lazy!
    1 person found this review helpful 👍

  • 1/5 Trevor L. 9 months ago on Google
    Probably the worst Popeyes location I've ever visited, they are not attentive, they ignore your presence, and a average ticket time is 30-45 mins in my experience. Would rather drive across town to a different location that to go here.
    1 person found this review helpful 👍

  • 1/5 Da Batcave 5. 1 year ago on Google
    Worst dinning experience ever. Thought it was isolated to one store. Nope. All of them treat customers like garbage. The location in Lynnview on Preston Hwy is the absolute worst place ive ever been. They scream and cuss at each other, and customers. Twice ive been there and a fight has broken out. These people are horrible at thier jobs and should be terminated
    1 person found this review helpful 👍

  • 1/5 Mary R. 1 year ago on Google
    Stopped at the Popeyes in Fern Creek this evening to pick up some dinner for me and my son. When I got to the window I asked the lady to check my order, because the last time I got something from there I was shorted some items. She pointed at the printed sign on the window and said, "That's your job." I'm not fazed by much, but I'll have to say I was a bit taken aback. I responded, "It's my job to make sure you give me what I paid for?" to which she said, "You expect me to go through your entire order?" Mind you, it was two combo meals. And yes, it was incorrect. I'm guessing that's why they had no cars in line and the Chik-fil-A across the street had 20.
    1 person found this review helpful 👍

  • 4/5 Tony M. 1 year ago on Google
    Spicy chicken sandwich did not disappoint, fries are awesome. I'd love to see their fries and Rally's fries in a street fight, it would be a close one. The winner would probably win by figure-four-leg-lock. I prefer my fries in the holder as I pull them out of the bag, as opposed to them dumped in the bag. But I get, work is hard and they're in a hurry. Maybe a "that's it, have a good day" or even an "I love you" before I leave. Nonetheless, I'll be back.

  • 2/5 Tiffany W. 2 years ago on Google
    The food was old and re- heated but the staff was super polite. I feel bad cause they seemed super busy and understaffed but my chicken was so dry I choked many times and ended up throwing it away.

  • 5/5 E L. 1 year ago on Google
    We went to the drive-thru for a quick dinner fix. Everything we ordered was in the big as well as all of the good flavors and buttery biscuits. I don’t realize how much I miss Popeyes until I get it again. I tell myself to go back sooner, but holding off the temptation makes it all more special when I finally get it. Get the family pack with mac n cheese and extra biscuits.

  • 3/5 Cindy S. 11 months ago on Google
    Love the chicken and sides but disappointed we could not enter the restaurant and sit inside to eat. Not enough staff! Drive thru only. The kitchen staff did a good job, but understandably, the service was slow.

  • 3/5 Jamie H. 1 year ago on Google
    Usually this place is pretty good but today my chicken was really dry. Like it had been sitting there all day. Rice in my beans and rice was dry and crunchy. Couldn't eat it.

  • 1/5 Becky C. 1 year ago on Google
    No one in line the manager was even rude !! First time there won't be back. I gave the order to the manager repeatedly was being rude. Was ask to pull up when there wasn't another car in line. Now I see why chick fila line was out to the road an no one in your line. And to top it off the food wasn't good. And cold

  • 1/5 Carl Burkhead, J. 3 months ago on Google New
    Possibly the worst fast food in Fern Creek. Fern Creek has so much terrible fast food it's hard to say who's the worst. Popeyes serves a wonderful fried gristle sandwich if you like that sort of thing. Greasy fries and flat coke is normal. Stop wasting your money on overpriced junk like this and eat at home. Paying $10-$12 for a sandwich and a coke that's flat is nothing but stupid. My fast food days have almost come to an end, especially in Fern Creek where the outlet employees barely speak English.

  • 5/5 tim S. 1 year ago on Google
    OMG! It took 3 years but they finally got my order right!!! I am a frequent diner here cause I love Popeyes and take my to go order to Floyds Fork park weekly for a picnic. In 3 years they have never gotten even 1 order correct. However I'm considering this a real CHRISTMAS MIRACLE!!! Please take it into 2023.

  • 2/5 B B. 7 months ago on Google
    Right when the spicy chicken sandwich came out I tried it here a couple of times and it was great. I recently gave this location another try and both times I couldn't finish my meal. I bit into the sandwich and the chicken was uncooked in certain spots showing pink and hard chewy pieces in spots. Both times recently I've thrown out my food. Also one of the times they had me pull up to wait for my food. Someone comes out and give me my food and I ask if I can get some sauce. The kid just looks at me like I have 3 eyeballs or something and says uh yeah and starts walking super slow back to the door. I just got out of my car and walked in past him and got it myself. It's one thing if the food was super good at employee just wasnt good. But can't have uncooked chicken and poor service too. Won't be back.

  • 5/5 R D. 1 year ago on Google
    They let me come in out of the cold. Had to wait an hour for the bus. I ordered something just to stay warm really. Food was great and the employees treated me great... plus they got Cherry Coke!!! My new favorite place to eat!!!


Call +1 502-915-7984 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup

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