I had an issue with the aid being late, which caused me to be late to my deceased brother's visitation in Bardstown. A manager Chris said he would see what's going on and he would come if he had to. Never heard from him again I called back to speak to him and was given a "case manager". Yes, I was upset and uttered a few curse words. My brother had died and I was unsure I was even going to make it to his visitation. I was admonished by the case manager. The scheduler also had an attitude. Very poor office staff. The aid was 45 minutes late.

I have been very pleased with the service and care that I have received from Home Instead. They have been very attentive to my requests and needs and have supplied caregivers that are well trained and thorough in their service. I recommend them very highly and hope that you have the same experience that I have had. Melvyn M. Koby, MD

This group is so professional, caring, organized, so many positive adjectives! My mother had received "help" from two caregiver companies in the past with more than disastrous results. Home Instead, from the first moment of contact by phone with the receptionist, has proven to be the best possible choice. They listen to our concerns with empathy and respond quickly and completely. To say that our stress and anxiety have been reduced is an understatement. Mother feels not only cared for, but cared about; what else could we ask for. Thank you to Home Instead with their wonderful office staff and caregivers for being there when we needed you.

After having worked at 3 local nursing homes, I am now so thankful for the opportunity to work with Home Instead. They truly care about providing the best care possible to their clients as well as providing support to their caregivers. The office is staffed with workers who are passionate about providing the best care and experience possible to all of our clients and their families.

Home Instead is wonderful! My mom is in her 90's and requires someone to be with her most of the time. I called Home Instead, meet with them on a Thursday and they had the perfect match for mom on Monday. The lady who sits with mom is wonderful. My mom loves her and that says a lot! Mom did not want a sitter, she insisted she didn't need any help. It took two visits and mom looks forward to her friend coming to visit. Not sure if I can say mom's friends name, but her initials are MW. Thank you "M" for being so good to my mom.

Excellent best describes the care my Father received from Home Instead. Home Instead helped with my Father for over a year from a few hours a day to around the clock in the last weeks he lived. The caregivers were well trained, neat and clean, and gave him tender loving care. It was so comforting to know that my Father looked forward to the caregivers coming each day and that we could leave him alone with them. Having dependable and caring help relieved our family of much stress, especially my Mother. We are so grateful for the compassionate care he received. I highly recommend Home Instead.

As a past employee. I was hoodwinked into thinking this was one of the greatest places to work for. Initially, it felt like family. When I started, I was under the impression that the people actually cared about their staff. When in fact, most of the leadership treats all staff as if they are beneath them. I really thought this was a great place. After close to two years, the real demonic overtone began to show its ugly head. Staff is manipulated, belittled and overworked. Anyone that speaks up or against their way of doing things is targeted for dismissal. People of color are bullied and treated as less than their counterparts. They are overlooked for jobs they are qualified for. In one instance, a woman of color was asked to speak to another woman of color about the unkempt afro she was growing from her scalp so they could consider bringing her into the office. As stated, " You know we absolutely love "B" here but she really needs to do something about her hair as it does not meet the culture of a professional environment. Can you talk to her so we can offer her the position.?" How ridiculous? Especially when it is coming from someone with long blonde hair speaking to a woman of color with a short curly afro. Yet, there are others that wear joggers on a day to day with sneakers and others whose dresses leave little for the imagination. The constant loss of great staff and the ridiculous amount of turnover should be a sign that something is seriously wrong here. I pray that the atmosphere gets better. I never wish negativity on anyone. I pray that they are successful and learn from their constant lack of care and concern for others.

Home Instead Senior Care has been a life saver for my family. With long term care options limited during the Coronavirus pandemic, the caregivers and management have allowed my father to stay home safely and give my mother the caregiving relief that she needs. They have been patient as we have struggled to adapt to the realities of requiring help. The caregivers are very professional and personable. I'm really not sure what we would do if we didn't have them helping us.

I was the health power surrogate for the client. My friend lived in Dudley Square and began using Home Instead for daytime care. My friend being in her 90’s soon needed 24 /7 care. Home Instead provided her with this service. The staff always ensured a caregiver would be at the client’s home. All the care givers were very caring people. This client could be difficult sometimes so there were some personality conflicts.Home Instead worked diligently to resolve any issues. After a year , the client had to be moved to Episcopal Church Home . The caregiver who had been with her from the beginning transitioned her to her new surroundings. Her dedication was invaluable.. The staff kept me informed. Home Instead is providing a very much needed service. No, not everything is 100% perfect but Home Instead is a professional organization. I would recommend their services. everything is 100% perfect

My experience as a caregiver working for this amazing company has been positive and enjoyable. The most important quality is Home Instead genuinely care about their employees as much as their clients. Also important is the pleasant office staff and helpful nature they extend to me when I need help. I always feel appreciated by the owners and staff. A great place to trust for your loved ones and employment.

The staff at Home Instead truly goes above and beyond to ensure that the care provided for their clients and their families meet and exceed expectations. It is rewarding to know how much the caregivers and staff make a difference and improve our clients quality of life with our services. I cannot say enough great things about this company!