1/5 Elisabeth D. 3 years ago on Google
I
recently
lost
some
weight
and
needed
to
have
my
engagement
ring
and
wedding
band
resized.
I
bought
both
at
Zales
online
in
2015
and
when
I
picked
them
up
at
a
store
(not
in
Louisville,
didn't
live
here
at
the
time),
I
purchased
the
lifetime
warranty
plan
for
both
wedding
bands
and
my
engagement
ring.
When
I
went
to
drop
off
my
rings
for
resizing,
their
"system
was
down."
OK.
But
they
were
somehow
still
able
to
look
in
some
other
system
and
found
the
bands,
but
not
the
engagement
ring?
After
being
there
>30
minutes,
I
wasn't
going
to
waste
more
time
on
it,
so
I
said
I
was
just
bring
the
paper
receipt
in
with
me
when
I
picked
them
up
to
avoid
a
charge
(always
save
receipts
for
big
items,
friends!)
They
wrote
me
out
a
pickup
slip
circa
1997
and
away
I
went.
Then,
the
rings
didn't
arrive
back
at
the
store
on
the
appointed
date.
That
was
fine.
They
said
they'd
give
me
a
call.
On
a
hunch,
I
called
two
days
later,
and
lo
and
behold,
the
rings
were
ready
to
be
picked
up
.
.
.
Which
confused
me
since
I
didn't
get
a
phone
call.
And
this
is
where
the
story
gets
good
(finally).
I
go
to
pick
up
my
rings
right
around
4
hours
later.
The
employee
whom
I
*didn't*
talk
to
on
the
phone
can't
find
my
rings.
OK.
Sooooo,
which
is
it?
Oh,
no,
the
woman
I
talked
to
is
*sure*
that
they're
there
and
instructs
her
co-worker
to
look
again.
After
about
30
minutes
of
this
employee
running
around
checking
"computer
systems,"
flipping
random
jewelry-laden
baggies
onto
the
counter
like
she's
flipping
cards
for
blackjack,
and
having
the
same
conversation
with
her
beleaguered
co-worker
over
and
over,
it
finally
occurs
to
her
*to
ask
me
what
my
rings
look
like.*
So
I
pull
them
out
of
a
lineup
of
baggies,
and,
shock
of
all
shocks,
the
accompanying
pickup
slip
circa
1997
with
the
rings
matches
mine.
Feeling
like
an
exasperated
Cinderella,
I'm
ready
to
take
my
proverbial
glass
slipper
and
get
home
to
my
Prince,
but
I
have
to
hear
a
five-minute
long
explanation
of
how
some
unnamed
and
absent
"they"
didn't
file
the
rings
correctly
in
the
complex
baggies-in-a-wooden-box-with-compartments
system,
as
though
that
explanation
and
the
employees
indignation
at
"them"
gets
me
my
~40
minutes
back.
Thankfully,
checking
me
out
and
having
me
sign
two
slips
of
paper
acknowledging
my
ordeal
was
over
and
the
rings
were
back
in
my
possession
took
only
a
couple
minutes.
AND,
amazingly,
they
must
have
found
the
warranty
for
the
engagement
ring,
as
I
wasn't
charged.
Completely
irrelevantly
but
still
related,
I
stopped
at
the
Great
American
Cookie
Co.
on
my
way
out
to
aggravated-eat,
ensuring
my
weight
loss
will
be
reversed,
and
I'll
just
have
to
have
the
rings
resized
again.
It's
a
great
business
model
for
Zales.
One
star
because
out
of
the
4
employees
involved
in
the
entire
ordeal,
only
2
were
kind
and
only
1
genuinely
did
her
best
to
get
her
part
of
the
situation
right.
One
star
because
blaming
absent
unnamed
people
is
a
deflection,
not
an
apology.
One
star
because
if
you
say
you're
going
to
call
a
customer
when
a
certain
circumstance
happens,
you
should
call
them
when
that
circumstance
happens.
One
star
because
it's
2020,
meaning
blaming
technology
is
a
hard
sell.
If
corporate
really
cares
so
little
to
keep
the
technology
working,
then
some
financial
consequences
seem
an
appropriate
response.
The
one
thing
I
will
say
is
that
the
rings
fit
and
look
lovely.
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