Really hate to even leave 1 star but I guess it doesn't get any worse then that dont waste your time

This pawn shop is the worst, when you walk in, its like your bugging them with your questions and if u can pry them away from there lunch ( which there always eating) there very rude and extremely impatient....I will NEVER GO BACK !!!! -----CONSIDER YOURSELF WARNED----

This place is a RIP OFF!! I brought in a 18k gold ring weighing 20 grams and has 14 1/2 diamonds in it and the owners Daughter told me that "they don't buy Diamonds, they only buy gold". She has the audacity to offer me $100 to buy my ring. That was a slap in the face. I took it to the Oxmoor Mall and had it appraised and they offered me $3,200. There is a huge difference between $100 insult and athe true value of $3,200. I will NEVER go back to there establishment and I will make sure everyone I know doesn't either.

Customer service was bad and they don't seem to want to negotiate on their prices. I will be taking my business elsewhere

Biggest joke. They just lost a loyal customer for not making an extremely small concession that wouldnt have cost them a penny.

Feel like we were treated professionally. Wanted to sell some jewelry, this was the 2nd stop at a pawn shop. The other place didn't offer nearly as much as DePrez.

love this place been a costumer for years and years

AWESOME PLACE & HIGHLY RECOMMENDED!!!! Absolute best selection of new & estate jewelry in the state. The staff is extremely knowledgable & friends. Their prices just can't be beat!!! Check them out, it is worth the drive!!!

They are helpful and nice. They will give you a loan on your gold, just need ID. Helps when you are in a pinch. I have been many times and I trust them with my gold. Best one in town.

This is the worst experience I've had in a long time I was looking for a new wedding ring a older guy waited on us he kept trying to sell me a zirconia ring I not interested ever ring I looked he said this ring is a lot of money he all the jewelry in case we looked was appraised most of the rings had no prices on them long story short two rings later l got played I $400 the wedding ring I paid $299. was only 100.00. 00

I’ve spent thousands in deprez over the last few years. Came in today to sell a white gold necklace. The worker tested it and it checked out. The owner wouldn’t even make me an offer on my necklace, just passed on it completely. Won’t spend another dollar with them after that

My experience has always been the best and they are like my family... Forever and friends

I'll give the young ladies at the Jefferson mall in Louisville Kentucky 5 stars. The company as a whole I'd give a zero if I could. Bought a wedding ring took 3 weeks to get it from sizing. 4 days later the stone fell out. Took it to the store in mall of St Matthews and the customer service was terrible. Death row inmates get treated better. Got the ring back and the jeweler put a smaller diamond in. The Jefferson mall store did what corporate allowed them too. You girls at Jefferson mall rock but I won't spend another dime at Ashcroft

Great shop!! Been dealing with them for years..

paul, and staff are great to work with! So friendly and helpful.

You will not find a bigger selection of jewelry anywhere else! They have everything! It seems like a small place and the parking lot is super tight, but the selection inside is unbelievable! The staff have always been courteous and helpful. The prices are very reasonable. This is my go to pawn shop!

I give it one star because 0 isn’t a option. Went there to pawn a $400.00 dollar watch because I was out of gas and funds and they wouldn’t help. Also brought in brand new good tools and he told me he only accepts the Gerber brand. Really?? That’s a terrible business plan to be so narrow minded, especially in a a pawn shop where all sorts of items can come through the door. Sounds like the dude from joe dirt who only sold snakes and sparklers because he liked them the best. Terrible pawn shop

Located at Preston Hwy and Outer Loop. This pawn Shop has been there for 35 years. A large assortment of Jewelry, collectable coins, tools guns and more Some pawn shops are a little shady but the staff at Depression are honest people Stop in and see them as the items they have is always changing.

I have been business with Deprez for many years. My engagement ring was bought there and is very nice and price was great. Thanks for the great customer service we have received. Also I see on the Web, you are open this Friday, is that statement true? Need to pick up something very important. Thanks

Was a pleasure working with Matthew as I sought a very hard to find item. Matthew showed patience and took the time to answer all of my questions (through phone calls as well as in store) which started about 1 month before I made my purchase. I’m not one who writes reviews but had to say thank you very much Matthew! Your customer service was outstanding!

I tried to do business with them a few weeks ago. But, I didn't know that its been basically being run into the ground by the Grandchildren of the original owner nice to the see Jr out of Rehab. They are more into cash advance and other predatory loans that sits in a legal gray area in Louisville. I ended up getting my needs met in the highlands.

Younger Staff not very ATTENTIVE to older Clientel. Merchandise is Good

My husband bought me a ring and spent $2,500 This was the ring I’ve waited 5 years for. It started turning colors and looking tarnished within a week. I had it sent back 3 times and then eventually remade. Well when that ring did the same thing I picked another ring out completely. Well as you can guess that ring has done the EXACT same thing plus a diamond has already fallen out!!! This is the worst experience of my life. I got ripped off

Paid $1500 for a wedding ring only to find out it's TRUE value is only around $200. Very dissatisfied

Gz good variety of jewelry ideas. Wonderful bossier service, for those who may need help in picking of what they like.

So I went to the Jefferson mall ,and the lady that worked their was very helpful. Honestly at this point I probably would have gave you 5 stars. So they sent my engagement ring I bought for my fiance off to be sized. They said it would take about a week to be sized at the most two week. It's going on three weeks. So that killed my engagement plans. Apparently by the other comments this happens often. You all really need to correct that. So I called customer service the lady was nice ,and told me she would give me a call this afternoon to find out what's going. Still haven't heard back from them today. The staff is nice. However, I feel like maybe they don't respect people's time.

Very nice

Some beautiful pieces I've ever seen

I didn't visit there was just walking around ss

Good deals beautiful jewelry:)

Loved it, it was excellent.

I originally had a wonderful experience when I went with my mom to get a Mother’s Day gift for my grandma. We got her a watch, which she loved. After looking I saw a watch I wanted and decided to go back and get it. I originally spoke to Jeff, the district manager who was absolutely wonderful. He didn’t pressure my mom into buying something and did his very best to find us exactly what we were looking for. In my case, it was different. The sales representative was very pushy. I told her I also wanted to get a new ring for my fiancé because her current ring the diamonds keep falling out. I told her I wanted a single stone and told her my price range. She picked out rings that she liked that were way out of my price range. She even made it clear she didn’t like a ring that was in my price range. I kept telling her i wanted to wait on the ring and she just kept going, she didn’t let up. I ended up buying the watch I wanted, she sized it for me and I walked out. I decided after I got it that the watch was very heavy on my wrist and I wore my Apple Watch everyday and just wouldn’t have the time to wear it. I took it back and she told me I couldn’t return it because it had already been sized and because i wore it out of the store. I thought that was ridiculous considering all the links she took out were in a bag and I brought them with me to return. Long story short, they let me return the watch. But the representative made a comment that I upset her by returning the watch and made it a point to say “you know I work off commission right?” I thought that was extremely inappropriate to say. I work in sales and work off commission and one thing you NEVER tell a customer is that you work off commission. Because then they feel like a number. I wasn’t a priority. To her I wasn’t a customer I was money toward her paycheck. You never want to make a customer feel as if they’re just a number. Also for her to tell me that i upset her by returning the watch I PURCHASED WITH MY MONEY was unacceptable. She made me feel extremely bad about it and i felt almost obligated to keep the watch just so she wouldn’t lose money. I will not be back to Ashcroft & Oak. The experience was horrible.

(Translated by Google) Nice but there are things that are expensive (Original) Bonito pero hay cosas que son caras

I just purchased a necklace and charm for my daughter for Christmas and the staff is the most sweetest kindness patient men that I ever have the pleasure of meeting I would recommend this store if you are looking for a store with pleasant people

The best experience ever. Me and my grandmother went in to try to get her rings off and honestly I forgot the gentlemens name that assisted us but he was the most genuine kindess guy and help us in the upmost fashion. He explained he would have helped her but didnt want to put more pain on her, even gave her money to get her to the nearest hospital for her to get it cut off which was very sweet. He refreshed my soon to be husband grandfathers ring at no charge. Just an all around great guy. I will be back for sure for any of my jewelry needs. Give that man a raise

Pretty good experience for a pawn shop! They are very welcoming professionals and they got me taken care of! Thanks and i will definitely be back!

Staff is very unorganized. They will say anything to make a sale. We were promised our wedding bands were going to be in before our wedding ceremony, we called several days before our ceremony and they assured us it would still be in on time; the DAY before our ceremony we were told it was not in, and they actually had no clue where it was. We received the band over a month after our ceremony. We are repeat customers and have spent thousands here, we were offered nothing for the trouble or even an apology. We will never return and will be taking our business elsewhere in the future.

Just what you'd expect at your average pawn shop. There's a lot more old stuff than there is new but more often than not the prices are fair. We left with a few good deals on some gold jewelry & the young woman who helped us was very patient & kind with my sister & I. Nonetheless it's a good locally owned business with a stellar civil war collection so we don't mind coming back again to see what else they'll add in the future.

Awesome deals. Loved the sales person

I brought in a necklace that my husband bought for our anniversary with the pendant missing . come bacl to pick it up cause i had insurance on the necklace bit not the earrings after i found put i had no insurance for tge set. N im told that they dont replace pendants.i pissed that i wasnt told. That before i. Left ot to be replaced.will not buy anything from here again. Ever

Stop in & check it out!

I get all my chains and charms from them and they always work with me. Appreciate you guys

I have been doing business there for over 25 years.The staff is trustworthy and the store is the best stocked.I would recommend them over any other pawnbroker in Ky. Cash america,sharp mart, and several others owned by the same corporation i tried once and never again.I have lived in Okalona my whole life and appreciate a family owned business that treats its customers so well.David Amir

This place is Awesome!!!! Someone made a false review under my name that is FALSE. I have done business for YEARS with these wonderful people. Only place I will do business with. The whole family are very sweet and helpful. Would and Do recommend this Pawn Shop to everyone I know.

I WAS THERE TODAY AND THEY WERE KIND AND VERY HELPFUL TO ME. THANK YOU FOR ALL YOUR HELP TODAY. ELIZABETH 10/12/2020

Friendly Service

Two thumbs up...

Pretty sure the guy is high right now

So many beautiful items!😍 Many gorgeous and unique jewelry items and antique pieces! Beautiful people and great customer service! I love this place♥️ AnnaG.

I WAS THINKING ABOUT COMING TO DEPREZ TO BUY A NECKLACE BUT AFTER I READ ALL THE BAD REVIEWS I DONT THINK IM A GO ANYWHERE NEAR THAT PLACE...

How is the store being closed gonna effect my pawns. I've payed monthly and always bring y'all my business and am treated fairly. Im just nervous about loosing my pawns.

If you're not Cuban or such they don't offer to help you..wow..

Great sales lady's very friendly and know their products

Very professional, friendly staff. They worked hard to help us explore our options, and they were upfront and helpful with financing. In the end, I got a beautiful ring at a very good price, and I didn't feel pressured or hurried into it.

I had my wedding ring fixed there and i am very pleased with their work.

Staff is always friendly and helpful. Great selections of high quality jewelry.

I was just looking around the store. My girlfriend was with me. As any sales oriented business, there was a poor excuse of a salesman drift over our way as we were looking at the topazes. “Can I help you with anything” he asks. I told him we were just looking. He then proceeded to pull a rather large topaz out from behind the case and said she would really like this. He then says, “is she worth it?” This was a poor attempt to attack me personally into buy the 400 dollar ring. We will never consider buying from this company. Especially since they hire such rude sales associates

I took my necklace in for the lobster claw hook to be replaced for my daughter. This was a thick heavy chain and they replaced the necklace with a lighter weight thinner chain. Even the size of the claw hook is smaller in comparison. The chain we had almost filled the pendent bail and this chain is so thin in comparison with lots of room around it. Had I known they are crooked I would have made sure to have weighed my chain and had it weighed in front of me when I picked it up too. I am an honest person and expect others to be also. I am too trusting in people. Please learn from my mistake Answers to your questions 1) no I did not say anything at the time I picked it up. Honest people as myself do not think of dishonest actions of others to think this was a possibility and that I needed to even check. I had it fixed for my daughter as part of her Christmas Gift and it was not realized until she put the charm on after Christmas. (note when I was there I checked into buying a replacement instead of having it fixed and she made reference that gold costs was up, my guess that is why my heavier larger necklace was switched with a lighter smaller weight necklace) sad! 2) Yes I did call and the Lady stated she was the manager, I stated the above and she asked why I waited so long to call. I stated it was a Christmas gift. She said I can bring it in and we can look into it. Not sure what that is supposed to mean as it was not explained. My daughter had her baby premature and baby was in the NICU. My mom was and still is in the hospital and finding a 2nd cancer that has metastasized, my plate is entirely too full to come in to have a confrontational conversation. I avoid confrontation as much as possible. This review was written to hopefully help prevent this happening to anyone else.

Good jewelry. Not over priced. Wish they did their own work instead of having to ship it off, but my jewelry looks great!!

Just viewed the jewelry. Beautiful ❤️. Planning on purchasing in the future.

Very helpful knowledgeable and extremely nice and customer focused.

I had a bad experience with a watch I brought! I asked before buying it if I could return it would I get my money back? They told me yes they would refund me the same way I paid and I had to go return it and they told me they didn’t have that amount of money in the store to come back another day. So I waited then came back another day and they told me they only do refund by a check that will be send to my house. But no where on the paper did it say if you pay cash you can’t get your cash back only through a check that will take 30-60 days to get to you! Maybe y’all should add that to your Receipt policy , so people know and inform your workers to tell buyer they won’t get cash back only a check refund!

Great customer service.

Staff & jewelry selection was great, I will return