I didn't like the customer service. I was the only white person there and no one would help me buy things from the cases. also this isn't my first experience like this there. and really everything there is pretty garbage. the tools are whack and they want almost full price

Have been there quite a few times. Over the years prices have jumped up to over retail costs, the management is clueless and turn down amazing offers and only accept junk. The management is a team of 20 year old kids, which is the truth, so expect them not to know much.... half the electronic items I went to purchase were broke also. Check before you buy for sure!

Worst customer service! Employee don’t acknowledge you whatsoever, very rude, most of the time they are talking amongst each other or sitting down on their phones.

They screwed me over. I bought an old hunting bow. I got it at a low price so I was pretty happy about it. The same day I bought it, the cable broke on me. According to their return policy I can return within 48 hours no questions asked as long as its not a firearm or an "as is" item, which it wasn't. I called the next day and explained and the manager refused to take it back unless it was in the same condition it was in when it left the store, which is nowhere in the return policy. He even accused me of "playing" with it and that's how it broke. I'm an adult, why would I be "playing" with it? Why would I try to break something I just spent money on?

Arrived at 9am. Another woman was there as well. A couple of employees were outside smoking. As we walked up they said they wont even be open for another 10 minutes. So maybe you shouldn't be outside smoking? After 20 minutes of them STILL not being open, I left.

I go there anytime I need jewelry, electronics, or even once for a bike. They are so enthusiastic, helpful n kind. They kinda treat u like family, n most of them remember who I am when I come through the door. Amazing team!

Literally the worst experience . I called ahead to check if they had an item in stock the saleswomen mumbled that I could come but they’re closing in 30 minutes I said ok. I get there 17 minutes before close and they tell me to wait outside (2 people in at a time due to corona) then proceeded to not let me in until exactly 7pm when they approached the door to tell me they’re now closed and no one can come in. I then told the employee that I called ahead why wasn’t I told this over the phone and he said “you didn’t call before you just called while outside and locked the door on me. Horrible Service.

I have gone to almost every pawn shop in Louisville, they have the friendliest staff, they have never put down the things i have brought in, they are fast, and give you a fair loan on your item, its a large store with lots of items, the staff are great, no atitudes and they seem as if they want to be there working, there owned by same company as cash america, much better than the 4 cash americas I have been to, they actually treat you with respect.

Best Pawn shop in Louisville, KY

It is always a pleasure dealing with Dave, Kelly, John & the rest of the staff!

This is the second time I've tried to do business with First Cash Pawn. First time I tried to sell them a brand-new impact wrench value that $139 I was asking 40. This time I come in with a brand new Lenovo Chromebook it has been used only once to do school work and was delivered to my door less than two weeks ago. They offered me $20 for a $750 piece of equipment. There must be something about middle age white men they don't like or American people, I'm just guessing.

Sold me a broken guitar. The tall skinny latino man lies through his teeth about everything. Would stay as far away from this place as possible

I entered the building and was greeted though no one took time to approach to see if I was interested in buying anything from any of the stations. I felt like I was not welcome. So I slowly exited the building.

Fine except it's no longer Choice Pawn now it's First Cash!

Was a customer every week. Since staff has switched up is not the same and I was a loyal customer for over 2 years. They need José back!! Always friendly,w/ a great attitude.

Good Deal's!!! They will work with you on anything.

Good experience at this place!

the most unpleasant experience that I have ever had in my life and that of women who work there just for being respectful and saying miss they almost swallow me, never and never I would dare to enter such a place, ill-spoken and ill-educated women

Every experience I've had with them has been GREAT, rather I was buying or selling ... Thanks Hose

Customer service was excellent, very friendly sales woman. Choice didnt have what i needed, but they told me several places to find it.

Choice pawn was great.. First cash took over most pawnshops companies in town keeping the other stores names from previous owners and customers are going to different stores looking for deals not knowing the are in the house of the same company ...

Very very rude. I call if to find out if they have a 3K amp for sale I told him I wanted to the purchase one and they hung up on me

Went there to find a mini refrigerator found one got a great deal on it they didn't give me a discount people seem very polite if you're rude they're rude like anybody else but they're very nice and I will shop there again

Good friendly ppl great service

The vibe is extremely weird and I don’t do weird. I’m friendly and very outgoing but don’t like being called out of my name. ( Child, Felicia, etc) Have we met? 🤣 I have never looked for anything in a pawnshop. I normally go to Zales, Kay’s, etc. When I was told I maybe able to find custom pieces. I wanted to give it a try. Respectfully, be respectful and more professional with your customers service.

They are very friendly, have great customer service. I always come to them and will continue in the near future. They make it successful for you! Thanks for the everything. The manger is a hot woman and John is nice.🥰

Less than zero if possible. They say and/ or tell you something and they do the TOTAL OPPOSITE. Never will get of my business or my families anymore. If picketing was in my time frame.....I would!!!

Nice little shop... great customer service! I got a good deal on a laptop here....I will be back.