I have been a Clark patient for over a decade, but in the last year have had to change all of my doctors to another organization. My primary doctor at Clark was great for years, but the last couple of years became more concerned on how fast she could see patients, than the patients themselves. After a recent trip to the ER with my father, it was the last straw for me. He had went to an immediate care close by who called an ambulance to come take him to Clark due to his erratic heart rate and being too weak to walk, he had been up all night sick. The EMT's took him to Clark, but then were told to dump him in the waiting room. We sat there for 3 hours before anyone saw him. I kept inquiring with those at the front desk when I saw other less severe cases coming in and being seen before us. There was no rhyme or reason that I could determine on who they would take back. There were people in the waiting room vomiting and left to sit there, while a 10 year old with a minor cut on her lip was seen 5 minutes after arriving. After 4.5 hours, my father was taken back to a room, the doctor said he thought my father just had a virus. When we asked questions, he said he hadn't really reviewed the xrays and would come back. He never came back. The staff were outside in the hall, laughing and carrying on, while my father was in pain with no diagnosis. He finally opted to leave after 9 hours of being there and nothing but fluids in an IV had been done and they were not making any attempt to do anything. The following day we took him to Norton Brownsboro and they were in shock that he had not been treated. He had to have emergency surgery. They said he wouldn't have made it much longer had we not have brought him there. He was seen immediately there and treated like a person the entire time. They could not believe he had been at an ER for all those hours with no diagnosis or treatment. Upon following up with some of his doctors after his surgery-some who are with Clark, when he told them what happened, they even indicated they knew the state of the ER there. The ER is often the first impression some folks get to a hospital. Clark needs to do better, but for me and my family we are not willing to take our chances there.

My blood sugar dropped and I was brought to the hospital with a very low body temperature, could hardly breathe, could not walk or use any muscles in my body, dripping sweat, could barely speak. The staff was being extremely rude and yelling at me in an angry way. They were acting like I wasn’t cooperating when I was doing anything that I humanly could to cooperate. I said I felt awful and one female nurse or doctor acted very cruel, telling me to quit whining and said all kinds of mean things that she should not have said. I was constantly accused of being on drugs when my blood sugar was low and I told them at least 10 times I had not taken anything. I think that woman was cruel to me because she assumed I was a drug addict. I can’t think of any other reason she would behave that way. Hopefully she felt dumb when my test came back clean. It was a very terrible experience and they made it far worse. I hope nobody else has to experience this here.

Health Care at this hospital is horrible!!! I was in the hospital for two solid days with a ibs flare up, nothing was done except to pump me full of pain meds. after arguing with a attending PA I finally got a CT Scan and finally they did something about it. They wanted to keep me another day for more observation, I finally told them I had enough of the bad treatment. Every time I called for the nurse it would take 2 hours for anyone to come to the room!! yet there was no one in the ward. There were lots of patient rooms where they stored empty beds. Finally after 2 hours the nurse comes in while im in severe pain, and it takes 2 more hours to get anything for the pain. They treat their patients like dirt. This place has gone way down hill. .

Nurse told me there are no beds or rooms while visiting the er . Siting in waiting room for over three hours with an IV in my arm , not being taken care of properly. Not being watched after and in between care . Doing small processes and back to waiting room , not even given a chance to see a doctor . What has happened to our healthcare system , we are doomed. I truly hope no one has a life or death emergency at this hospital .

My dad is scheduled for surgery 2 days from now. One of the tests ordered was a urine test. We had the container. It took a bit to get the sample as my elderly father has issues. Anyway, I walked the sample to the lab. Had to wait 10 minutes for someone to come to the counter. The young lady took the sample; asked me about the label, checked the label that was on the container and said ‘okay, I’ll take care of it’ and set it on her desk. Today, we heard from the surgeon’s office that they had no record of my dad’s urine test. I’m so mad. Now it’s possible that they will postpone his much needed surgery for the 4th time because of the lab at Clark. Very unacceptable!!

All we needed was a simple bag of fluids for a young adult male whose been suffering from being dehydrated now for a week. Nothing more, nothing less. What should have been an easy get in & get out type of deal was not the case whatsoever. We got to the ER at 3:15. Didn’t leave until 9:22. We were there for six total hours, waiting. Literally just waiting for him to be poked with a needle and have water going through his veins. That’s it. After that, the room would’ve been open for another patient to enter and to have, considering there were a lot of patients that needed more serious and urgent help. Again, all he needed was fluids and he would’ve been okay. Yes, it could be deadly and at the moment — his case is worse because nobody bothered to bring him back and get him tied to a pole! All he needed was one bag of IV fluids! Nobody went in, nobody went out. The ER is a total joke. I used to go there all the time for emergencies when I really needed the help but going to this “emergency room” (waiting room, more like) will have you suffering more consequences than saving you from what you originally went to in the first place. If you’re having an emergency, go somewhere else where they take better care of you. You’ll have more of a chance at getting better elsewhere than going to Clark.

Me and my family have been coming here for most of our lives and have been very pleased . My wife is in here now and has been here for 3 days , the doctors and nurses here are the best around and have been treating her very well but the food service has got very poor in the past year . The first day she never received any meals , the second day she only received a dinner meal and so far on the third day she has only received a lunch . When she did get a meal it was served on a card board tray in a throw away to go plate , it also was no better than a TV dinner that was warmed and brought up cold to my wife . I think a hospital can do better than this since I was in here last year and all my meals were on a warm dinner plate on a warm tray . Nutrition is very important in healing and in recovery , but someone needs to tell the food service director . I have been a good service specialist for 47 years and this is one of the first . 5 stars to the doctors , nurses and support personal , 0 stars to the food service . Just wanted to add an addition to my original review , this is 3 weeks later . Tuesday 2-1-2022 , My wife was at the point of recovery to be transfered to a physical rehab facility when a new nurse came in to check ony wife and give her some meds . The nurse proceeded to give my wife a pain killer called Dilaudid which she is not tolerant to and was put on her meds as that she was not to be given it . Now it's Wednesday morning , my wife is still not able to speak and is basically not awake or aware of anything , has not ate or drank anything for about 30 hours , I have tried to talk with the hospital management but now one will talk to me . My rating on this so called hospital just went way down ,they are killing my wife !

I had a hysterectomy here and everyone has been so great to me. The nurses, the doctors. Literally everyone. My nurses Sarah and Reena have been especially wonderful. They have so patient with me and so helpful. I haven't wanted for anything while I've been here. They have both been pleasantly talkative with me and prompt to check up on me or when I ask for them. I've appreciated these two ladies so much. If you guys get to see this, thank you so much. I was so worried and you really made a difference with me.

On of the worst hospitals to visit even if your sick and dying I have met only 2 good obgyn at this hospital. Every time my doctor sends me to do blood work or test I always have to endure the rude check-in staff and nurses. Today I had the pleasure of front staff lack of customer service skills. I asked if my name was called while waiting in their waiting room while under construction and TV blaring and was treated like a child. I have visited the ER once before have a fibrosis cis and it exploded on me was brought into the ER at Clark memorial I needed a catheter and they left a portion stuck to my leg. When I got home I had to use alcohol to remove the plastic pieces of the catheter from my leg, truly Horrible experienc. Once time my friend went into labor here and they refuse to help her and shipped her over the bridge for lack of insurance papers to Jewish hospital over 10 miles away while in labor, Clark memorial gave her a shot to slow the labor down until they could drop her off somewhere else, I couldn't believe it when she called me because I was a labor coach who had running across state lines because of insurance papers regarding a newborn. Stay away from here!!!

My son arrived by ambulance to this ER having severe pain. (First time here) Although he doesn’t take any medication he was treated like a drug seeker. The nurses were dismissive and unprofessional, his nurse violated his hippa rights right in front of us by mocking how he moaned when he was in pain… She did this in the common hallway while others passed by. How can the doors of this ER remain open. This place is not fit for the cats living in an alley . 👎🏾

I went to Clark Memorial ER because I was having an Asthma Attck and was having difficulty breathing. The girl at registration ask my name and told me someone will call me back. It took 30 minutes the triage nurse called me back and I told her I was having asthma attack and having trouble breathing and getting air. She checked my vital signs and told me to go back to waiting room that they are busy and it would be awhile before I got called back and there is 12 people in front of me. I kept saying I can’t breathe and she said I’m sorry but we will get to you as soon as we can. She didn’t listen to my lungs check with the Dr or nothing. This hospital is terrible. I went there for help and got NO HELP AT ALL. I waited 3 hours and decided to leave because I was struggling to breathe. I went home to take more breathing treatments. This hospital is a death trap. I will never return.

Do not go here to receive emergency care. I came in per my doctor's orders passing large clots and having severe pain at 11 weeks pregnant. They got my information, drew blood and sat me in the waiting room for 3 hours. I finally asked a snooty blonde nurse if a miscarriage is an emergency and she said "there is nothing we can do for a miscarriage". Umm, why waste my time in more pain, sitting in a wheelchair when I could have been told to go home and wait it out. Why did my doctor refer me to an er? Useless. They don't even take you back to check for a complication, just label you unimportant and hope you finally get tired of waiting and leave.

My nurse Jennifer. Blue eyes dark hair. I came into the hospital with aweful news and Jennifer has been the best with me since out of surgery!! The nurse before me was mean. So glad I got to have Jennifer she definitely cheered me up and made my visit more hopeful❤️❤️

Heard about the tuberculosis outbreak you all caused and I'm honestly not surprised. This hospital is full of amateurs who probably shouldn't be allowed to work medical in the first place. I'm surprised you made it this long without completely shutting down. Hope you shut down soon or at least fire your entire staff and replace them with people who aren't idiots.

I am a huge huge fan of my general practitioner at Spring Hill. I’ve even worked at Clark and they have employed family members. But I recently have been absolutely jerked around and lied to by them. First, they did a breast biopsy that they messed up, biopsying the wrong spot. They told me “we may have to biopsy again” but when I was called and given my results I was told — and I asked outright — that there was no mention of a second biopsy. Weeks later I get a call and they tell me, whoops, you do need a second biopsy. Meanwhile, the doctor who did my failed biopsy is no longer with them, and Clark has taken $2400 of my money for the procedure, which did NOT cost that much — I was billed for the procedure AGAIN recently to the actual tune of $600 or so, so not only did they charge me too much, they’re not even reflecting the $2400 I paid. Their reasoning? “Well your deductible was $3000 and you hadn’t met it!” Excuse me, since when does my deductible have anything to do with the PRICE of the service I’m receiving? You don’t charge for the entire deductible for something that doesn’t cost close to that amount, then refuse to give back the money when a) the charged amount was wrong and b) I shouldn’t have to pay for their screw up in the first place. I would only need ONE biopsy if they had done it right. They told me that because the doctor had informed me about the second biopsy when they did the first one and I agreed, I couldn’t have my money back for the failed procedure. I’m sorry, the doctor told me I MAY have to have a biopsy, and then another doctor told me I didn’t have to worry about a second biopsy. How is that supposed to add up to “we told you you were definitely getting a second biopsy and you agreed”? I wanted a second opinion when told they screwed up the first biopsy — I would NOT have agreed to it right away. Now I’m back at square one, going elsewhere to get a mammogram and biopsy because I am absolutely not giving Clark Memorial Hospital my business anymore. I want my money back, and I want people to know (and I used to work in billing with the physicians group, and was treated terribly by the totalitarian manager — I can attest it’s a mess) not to trust that Clark is billing you the right amount. Get clarity on what you’re paying, because they will clearly wring you dry.

I'd like to know just how incompetent your hospital is, my spouse passed away and your incompetent doctor Mayel marked him as a female, instead of male, and now the family and I have to relive this pain, wondering now if the funeral home picked up the correct body, there's absolutely NO excuse for this and I promise, if the wrong remains were in fact given me, I'll see you in court! If anybody reading this has a terminally ill family member or friend, that may pass away, I'd choose a different hospital

I have never been so upset and disappointed in a hospital before. My sister was admitted and it has been 1 day and 4 1/2 hours and she is still in the Emergency Room because they have NO rooms available they say. She has insurance, so I don’t know if they make more money by “Holding “ a person in the ER?? She has No cell phone service, No phone, so no family can call. Room is small, no windows, and very depressing. Like that’s what you need when you already don’t feel good.

Very inaccurate communication in regards to billing. My wife received good faith estimate for services required. We paid upfront this amount because we knew insurance would not cover it. Clark then ran the insurance and somehow after using our insurance we then owed them more money!?! Funny how having insurance cost us more in the long run. Does this make sense to anyone else? So after months of trying to explain this to someone at Clark and many phone calls, they never accepted the initial amount. We had to pay more money to prevent credit collection. Very sad and inaccurate to tell people they will owe one amount then bill them for more. Thanks but no thanks Clark. Will never get me to step foot in there again.

Was seen by the ER team on 5/21 Friday night. The doctor was helpful and kind, but the nurses are passive aggressive and rude. Didn’t clean all of my wound properly, no bandages, nothing offered for pain! No kind words given at all, in fact they were sarcastic. The admissions lady was kinder to me than the nursing staff. If you live in Indiana, cross the bridge for healthcare! Sad.

People liked to tell me horror stories of delivering at this hospital but the actual experience was better than I could've hoped for. Everyone was great in L&D and the nurse Penny was so sweet and kind and great at putting this momma-to-be at ease. Very clean, smooth experience. Wonderful nurses and doctors in maternity ward.

this place left my grandfather to die, after causing not to put a filter in properly in an iv causing him to have a stroke, leaving him in bed for days at a time. as of today, my best friends grandfather passed away at Clark Memorial from many health problems before he even got admitted for COVID. awful place.

I gave 5 stars because both of my kids were born here and the staff is amazing with both. I had multiple family members admitted in the hospital and with each case the staff and doctors were above and beyond . (And I do have some pain in the butt family members.).but even with that the staff and doctors were very professional.

My wife was worrying to have a baby in the hospital, but everyone in the hospital were so kind and no one pressured her to do something, but instead, they explained everything kindly and recommended her to choose what to do. Highly recommend this hospital. 👍

I went to this hospital with urinary issues, they proceeded to test me for STDs/STIs and UTI, all came back negative so they then tell me there’s nothing they can do for me, they didn’t offer to send a urine culture and get back with me or anything, so now I’ve sat here with some sort of urinary track infection for two days waiting for it to get better since there was “Nothing they could do.” Terrible hospital, they just want you in and out, would not recommend to someone who actually cares about themselves whatsoever.

Was a couple minutes late and had to reschedule. Haven't got to meet my new doctor yet. Previous doctor died unexpectedly.

Save yourself time, energy, and frustration and find a different practice immediately. If it were possible to leave zero star's, I certainly would. I was 2 minutes late for an appointment because I drove from Louisville, in rush hour and the doctor refused to see me even though I had been called in/scheduled by the staff. I had to call three times and leave three messages the week prior even get a call back to begin with. The staff at the front desk were rude and could not have cared less even when I openly addressed the reason why I was there and was needing help. I have spent my entire working career in healthcare and I have never been so disgusted at the treatment that I received. Clearly this office has lost sight of healthcare being about taking care of patients that need help. Will not go back for any reason and I encourage anyone reading this review look for another physician's office.

This hospital should be sued for malpractice. I was taken to this nightmare of a hospital while experiencing a bout of COVID-19. I was treated like a dog, not told my rights, and given a bunch of pills that do not work for my body. They did not attempt to look at my chart, never looked at my ID, got my birthdate wrong, and did not tell me what medication they gave me. It was not on my post-visit summary, so I could not access an accurate medication list. Now, I get call after call about billing, although I have paid the bill. Every single doctor here is cold and uncaring. So are the staff. They do things that are illegal in Indiana, but they refuse to admit it, and outsource all of their billing. Go to Baptist Floyd or the other Baptist Health by the Kroger.

I wish I could put 0 stars. We went in last night because our 12 wk old was having chest retractions. We waited in the waiting room for over 2 hours while he was struggling to breathe. We ended up leaving and going to Norton children’s downtown, they took him back immediately, got him suctioned where he tested positive for RSV. Clarks ER lacks the sense of urgency. I understand you get called back based on how emergent your need is but a 12 wk old struggling to breathe seems a bit more emergent than adults who are able to walk back on their own not openly bleeding out. I won’t even get started on them discharging me while I was laboring, where I heard a nurse tell another nurse the doctor said they needed the bed. This hospital is a joke. Go to Norton’s, save yourself the headache.

The staff was extremely professional, friendly, attentive and helpful. I broke a bone in my foot , treated me with concern and kindness . I’m giving the hospital and care givers five starts! Thank you for the amazing care and a clean / safe hospital! Donna Jones

I came into the ER after vomiting almost 15 times in one day and having thrown up most of the previous day. Waited six hours in excruciating pain, throwing up the entire time, passed out once, and when they finally got me back they acted like I was overreacting to severe acid reflux. They gave me an IV with some meds and a prescription and sent me on my way, but not after actually forgetting about me in my room so I had to get up and go find someone because I'd been sitting in there for almost 20 minutes alone. Heard the doctor say out in the hall "oh I forgot about her". I had another flare up similar to this a few weeks later and went to Norton Hospital instead, they were great, took my pain and symptoms seriously, ran tests (which told us a lot about what's going on and ruled out a few things), and referred me to a GI doc. So avoid Park Memorial if you want someone to actually care about you, go to Norton instead

My wife Sara copeland is a loyal, dedicated care taker who takes her role as the EEG department lead as if she had ownership in the hospital group. The past 12 years this woman takes care of her clients with passion, love and care. I’m so proud to call her my wife but also the team she works with. They are the best.

I was there on May 12 at the outpatient surgery area…I was in an extreme amount of pain due to an abscess, the entire tube there was wonderful!!! All the nurse & the guy that gave me the Anesthesia and Dr. Seneshan was wonderful!!! Definitely will use this hospital again if needed in the future.

Needs more staff and doctors that will help patients in pain. Patients should at least get offered food when not NPO, but due to staff shortage, I was skipped over for 2 dinners. ALL patient rooms should have TP, and if out, they should be able to get some, but that's NOT the case at Clark [2 nights]. Nurse could only order more for next day. ??? Seriously? Made to leave after 7 days, even with a fever still because "They cannot afford to keep me", even though I have 2 insurances. I was also harassed by financial office, while still inpatient because they had a mistake on their computer. Threatened me with possibly not getting treatments pre-authorized and getting a "Gige hospital bill". Again, ALL THEiI MISTAKE. PS. FIX THE LEAKING TOILET IN RM 377. WTH?!

Several months back I had an AWFUL experience in the ER and I think I left a review. Today I had to be seen also due to high blood pressure for 3 days and a bad headache. I'll keep this review short, but I just want to say a HUGE thank you to Dr Geoffery Mcdonald and his PA Jane Moore. They both went above and beyond and were very thorough and listened to me. Without their kind demeanor and attention to detail, I may not have ever known about a condition going on in my brain. So with that said, THANK YOU BOTH! My faith in Clark Memorial was restored a lot more today 🙏🏼👏🏼💜

I went to the emergency room with and for a relative a few days ago. Everyone was very professional and nice and they each did a great job from the receptionist to the doctor to the people that helped the doctor. The co-pay was very reasonable also. Jeffersonville is very blessed to have this hospital it's great staff in our community.

I was admitted on November 4 2023 and the staff there did not listen to me at all. I was brought in by ambulance because I was shaking and had a fever of 101 and I get cellulitis in my leg. I had to ask the staff to tend to me instead of talking about resumes and stuff, then finally got blood work done and I was septic. They have me three different antibiotics on top of rh fluids and said they didn't know where the infection was coming from. I knew and told them but they didn't listen. I was released Thursday and I should of been kept a couple more days on IV antibiotics but they let me go. Drs and nurses are being fast tracked and let graduate too soon just to get them out there.

Dropped my my off at 430pm and here it is 3a.m and they have only ran two test on her. They kicked her out of the system cause she is hard of hearing and they have a soft spoken person calling names. She wasn't the only one the knocked out like that. This place is terrible! Will not bring her back here again. I wouldn't bring a dying dog here!!

They won't return phone calls!!!

I have never been there so reason for 3 stars, I did receive a fake scam call from their number (Was absolutely not the hospital) but I did call the number back that showed up on my caller I.D and sure enough it rang to the hospital operator who was extremely rude about what I tried to tell her. I wanted them to know scam calls are going out from their number. At that point she then said “We know” in a very rude way. Thanks to the doctors, nurses and aids who devote their time to help others but that switch board operator was RUDE and unprofessional.

We just had our first baby here, and we cannot say enough compliments about the labor and delivery team! Our nurses felt like family from the beginning. We especially want to thank Dawn and Jami... they were the best. We had a long delivery, but they made us feel on top of the world. We are forever grateful for the amazing care we got! Thank you!

If I could rate lower, I would. I am of the sound belief that Healthcare workers ARE the true heroes of this day and age, and I'm sure there are a couple good ones at this particular hospital, but my family and I have never seen them. The staff we have seen have been horribly undertrained and had beyond poor bedside manner. Please, for yours or your families' sake, go to Baptist Health Floyd. If you absolutely need to, stop by Clark to get stitches before going to literally any other hospital. I'm sure they can at least do that right.

They have done everything to help my grandmother!! Amazing quality care here at this hospital. Thank you so much Derick, Liz and the rest of the staff for all of your assistance with helping her. It will all come back around for you one day! It is greatly appreciated and keep up the amazing work!!!

Took my son here 10/17 - the nurses and PA were great! I was really hesitant in going here with all the negative feedback - but had a great experience under awful circumstances. The staff there deserves so much recognition for being attentive and caring. Have patience for them. They work so hard. Thank you for taking care of my boy!

Went to the ER .I was having an irregular heartbeat and felt weak and faint. Triage got me back fast. Initially the doctors and nurses were great. They explained my Potassium was low and that that could cause the arrhythmia. The nurse told me the potassium could cause burning. After the first infusion the pain became unbearable. Excruciating. When I told the charge nurse she said I had to finish the treatment. I told her the pain was unbearable and she became sarcastic and abusive. At no point did she seem to remember the patient’s right to refuse treatment. I will never go to Clark again . I would not recommend them to anyone.

I just wanted to say that all the nurses in this hospital are excellent today I had to go to the wound care healing Care center and they done a great job and then I went to get lunch and the nurse across from me paid for my lunch so I just want to say that your nurses are excellent

Liz (Nurse) was outstanding! She definitely deserves a WOW reward for her exceptional bedside manners, friendly service, and expertise as a nurse!

I am a new patient here and I made my appointment 6 weeks ago. They told me that I needed to fill out all of my paperwork before I could schedule an appointment so I did. When I showed up for my appointment right on time today the office staff told me that I needed to be there 30 mins early because I was a new patient and I had to reschedule. Why did I have to fill out my paperwork before I could make an appointment? Nobody informed me that I needed to be there 30 mins early until the time of my appointment. Poor business practice Clark Memorial. I will find another doctor thank you.

When Clark memorial took over Havens group the service has gone from a 5 star to 1 star. When Jim, RIP and Steve had the practice it like Family, now your just a number with corporate greed . It’s has been 4 months and still waiting for a call about a test request. That’s what I call customer service, NOT! Not to mention there billing GREED that the double dip .

I was in a car accident in May 2022 - and had to make a visit to the Clark ER. I was seen promptly - and treated by very friendly and attentive nurses and staff.

This is one of the worst hospitals. My mother hated this hospital. Especially in the E.R.They treat you the worst. For the doctors and surgeons here for them the answer is death. That's all they always say. "I'm sorry there is no options." There is always options. . DO NOT TAKE YOUR LOVED ONE TO CLARK MEMORIAL. MY MOTHER IS NOW IN ICU. Dr. Seneshen came in, raised her voice, and left very rudley because we are fighting for my mother's life. They are refusing to feed her. Basically wants her to die of starvation. If I can transport her to another I would but she is not conscious. Also comfort care is just shooting you up with morphine every 2 hours. Not even changing her wounds.