I took my son to the ER because he hurt his knee at school. Had X-rays done. Waited 2 hours then someone brought us discharge paperwork. I explained we hadn’t talked to a dr. About the X-ray or other treatment options. The dr. Came in. She was rude short and disrespectful. She said the X-ray was fine we are an ER there’s nothing else we can do then she walked away. This is by far the worst experience I’ve ever had with a hospital. This was our first and last time visiting this ER.

Waited 4 hours in the waiting room, watched the lobby fill up with people and empty without being seen. Finally was brought back just to be seated in a hallway and told to wait longer.Waited about another hour and just left. This is not how your run a hospital. Very poor service and no information was given to what was taken so long. I need antibiotics, I hope I don't die tonight, I'll try Norton in the morning.

Took my dad here yesterday with a really bad rash on his leg. It looked terrible. Dr Nichols and his nurse practitioner Stephanie need to learn how to be in the Healthcare field. They did zero blood work to rule out any infection in his blood, we had to wait in the hallway in a chair due to there being any rooms open yet I saw them putting people in rooms. The lady that took his vitals was bad mouthing another medical facility, which was very unprofessional. Avoid this place like the plague. Its awful. They seriously do not care one bit about patient care. Dr. Nichols was in a hurry, said to take Tylenol for this painful rash he didn't care one bit! U of L should be ashamed for hiring him and his nurse. Ever since u of l took over Jewish, all has gone to hell. We will NOT be back. My mother even called and said he needed oral antibiotics, which the Dr was so not for! He prescribed them after she had to make a call up there. Zero stars. AVOID!! ESPECIALLY THAT SPECIFIC DR AND NURSE.

I do not know the gentleman's name that does triage but he is flat out rude. He made fun of me to my face because I did not know the girls name who had just done my strep and covid test. Then as we were heading towards the room he pretty much did not wait for me at all. Did not even turn around to make sure I was following him. After he leaves me in this room, he goes to another room and proceeds to make fun of me again to the girl who did my test. The only positive thing I have to say is the doctor who just came and and seen me was very nice.

Front desk acts like they're dead inside. Nurses & doctors do not take anything serious and would rather sit around and discuss mascara and hair extensions then to take care of their patients. I cant speak for all dr's but the one I had Andrew Bingham, is extremely condescending and does not listen period. You can tell him you got your toe ran over by a car and you think it's broken, and he'll xray your left arm. I suggest any other hospital, this place is a mess. and God forbid you get the nurse Elaine, don't take the medicine she tries to shove into your iv, shell get extremely angry with you. ASK WHAT THEY ARE PUTTING INTO YOUR IV BEFORE ALLOWING IT!

I had a mammogram today. Rebecca was wonderful. She’s kind, gentle, patient, thoughtful & thorough. The technology has improved by orders of magnitude! The procedure is no longer painful. This location is just off the Brooks exit. They seem to have plenty of staff & they’re professional & well organized. Ladies, take care of yourself for a change & do this for your loved ones!

I work at the Scouting camp near UofL Med Center South and broke my foot at around 11 pm recently. We arrived at around 11:30 to UofL Med Center South and it was an amazing time. My foot was very well splinted and they wrapped it very well. I was able to continue working with the crutches, splint, and foot wrap that the Med Center provided me for another day, and they gave me a good dosage of medication -- enough that I wasn't going to be addicted, but enough to alleviate the pain of breaking my first bone. The triage nurse was amazing, and the staff were incredibly kind. The reason for the 4 star is mostly due to timeliness of care, it did take a while to be seen but I was triaged within 5-7 minutes of check-in, though it took a couple hours before I was actually treated. Additionally, being a Scouter, I did have a pocket knife on me that they failed to return prior to discharge, which was disappointing. Would recommend, and this is my new first choice of hospital if I'm ever in the Louisville area!

Exceptional hospital. Several years ago I rated this place 3 stars. Not sure if it was the urgency of my particular visit or the UofL takeover, but much better experience.

This place is awful. I had a horrible experience there everytime I've been with them being super slow no matter how many patients are in the waiting room. Today I sat for 3 hours in the waiting room with my 7 year old while she was running a high fever, they didn't move anybody anywhere, Saif all rooms were full, yet everyone who walked in and claimed "chest pain" got sent right back. My daughter didn't get any Tylenol while we waited, nothing. I called around, everywhere was not taking anymore patients, finally found 1 place with no wait so we left. Last time I was there I sat in the waiting room for 5 hours with a fever of 104, shivering, was the only person there. When I finally got called back I saw several employees cutting up and goofing off.

Went there with very high blood pressure and I was having trouble breathing. They took me back but didn't hook me up to a monitor for almost an hour. Waited another hour before they decided to come in and tell me they were going to put in an IV. Dr. Fisher was very rude and made me cry, telling me she had other patients. I just left. I went to another hospital and my EKG revealed an irregular heartbeat, had to be treated with nitroglycerin. I'm glad I decided to leave when I did. I did not feel safe there. Never been treated like that at a hospital by the nurses and the Dr. Please don't go there.

When this facility was a Jewish Hospital facility, patient care as well as patient access to get into the facility was great. Since U of L Healthcare has taken over it's a nightmare. They've eliminated handicapped parking that was close to the door and made it as inaccessible as every other building they've designed. Whomever designs these facilities is much more focused on aesthetics than patient care. Sick and injured people can't make a 1/2 mile trek from a parking lot just to get into a lobby. Not everyone has help or a person to drop them off. They've made every UofL building parking a great distance to the door in all of their facilities. If you have mobility problems and you have nobody to drop you off you're out of luck. I've been to 2 different UofL Orthopedic clinics where the offices that are supposed to treat people with broken legs and other injuries. The clinics in these new buildings as far away from the door as possible and down extremely long corridors. Literally 1/2 mile in one care. It's a complete joke how little thought these building designers have put into thinking about the patients they serve. In addition, I've been to the Jewish South ER many times over the years. Since University of Louisville has taken over, it is an absolute nightmare and I will never go back there again. I spent 8 hours sick and in tremendous pain while young resident doctors who knew less about medicine than I came in and tried to give me useless information. I finally insisted on a certain diagnostic test simply as proof that I didn't have a possible severe injury since they couldn't seem to think of it on their own. It was absolutely unacceptable and ridiculous. I received substandard medical care and spent an entire night in an ER for no reason at all. Other than the incompetent disorganized entity that is U of L health. It's pathetic. On top of everything else, they've made their buildings for anyone with mobility issues inaccessible in terms of the distance you must travel. Accessibility isn't always just about going up or down steps etc. People struggling with injuries or illness simply cannot walk a mile to make it to an office because some architect wanted the facility to look pretty. Sure, they have ramps and handicap doors. You can roll in if you have a wheelchair or if you have someone to push you which I do not. I always relied on being able to park close to the door and even then had a hard time gaining entry. Now that all those handicap accessible parking spaces are gone. I won't be returning to this facility mainly because I can't. U of L health has the most inept building designers, who are obviously focused solely on how they look rather than on the care that they give or with any thoughts towards how a patient can even make it into one of their buildings. It's a trend in healthcare that is rampant since these corporations have taken over our healthcare in Louisville. Obviously the people who've made the decisions about building design have never cared for the sick or injured. In and of themselves, the facilities are a blaring indication of the value system that cares more about aesthetics than function /patient care. It is pathetic. It's another crack in the veneer of our failing healthcare system

The experience I had was better than any other hospital I have ever been to, these doctors truly care about you and your health and take care of you, I won't ever go anywhere else but this place for now on, and as soon as I walked In i talked to the lady at the front desk and she could tell something wasn't right and got me in just 5min, I was having chest pains, really fast heart rate, I was extremely shaky and sweating a lot, I felt like I was going to die but they really took care of me, and within 2-3 hours I was out and feeling much much better than I walked in, dont listen to the bad reviews this is a great hospital and the are very fast compared to anywhere else, I wish the doctors that helped me could see this message because I was afraid for my life, and you all deserve the upmost respect, thank you so much for helping me, I will be forever grateful 🙏

This place needs 0 stars. My wife is is severe pain and has been here 2.5 hours and there are several people still in front of her in the emergency room. This place is a joke we will never be back again.

this place is terrible. the wait was definitely the worst but I personally heard the nurses talking bad about MANY patients and they were very rude any times a question was asked. I was also completely forgotten about for about 2 and a half hours and had to say something to the group of gossiping nurses outside my room before they came in and handed me my discharge papers. My gf asked a nurse for a blanket, which we needed bc it was freezing and we were forgotten, and she said “mhmm yea we will get you one” and never did. Not to mention the bathroom i used had blood all over the wall. just over all inhospitable and unprofessional… avoid at all costs.

This place didnt look super clean. The nurse that took my blood stabbed the used needle into the mattress of the bed. I was there 3 hours, 2 plus hours was me waiting to be released after they gave me my results and told me i could go. The cost for the 10-15 minutes I was actually attended to was about $6500 bill to insurance. 1500 out of pocket.

I came with chest pain AND a kidney stone that I can’t pass and I’ve been sitting in a wheelchair in the waiting room for over 2 hours! I already have 2 heart conditions, which should make it more urgent, and a stuck kidney stone is also life threatening, but all they did was an EKG that no one looked at and stuck me in the waiting room! An older lady came in with chest pain and was taken straight back! Seems like age discrimination to me! I can’t even stand up on my own, but 5 people were called back before me, all able to walk on their own. Do I have to be bleeding out on the floor before they help me? These people need to be retrained because they clearly don’t know what’s life threatening and what’s not

If you are looking for actual patient care don’t expect it from the 3rd shift ER registration tonight. 12-17-22. The ladies talked to me like I didn’t comprehend that only one person could go back with a family member. Mean while a family member of mine was in a bad car wreck and the ambulance brought her here and she is sitting in a hallway instead of an actual room. The ladies explained she was “just in a hallway and not much room anyways “ THEY HAVE NO REMORSE and are in the wrong profession!! I get you’re just here for a paycheck but honestly you could work at a factory if you hate ppl that bad! The only reason we are here is because it’s local otherwise we’d chose another hospital. Her name is Dana

I have had multiple tests done at this facility ranging from blood work to MRI, and EVERY time I’ve been there the ENTIRE staff has been the most friendly that I’ve ever encountered in a medical facility. From check-in to waiting, to testing…. I mean start to finish they’ve been amazing! Even making a call there to inquire about things has been a refreshing experience. I recently moved, and unfortunately, I’m too far away to continue having them as my go-to medical facility. I’m sincerely going to miss them!

The staff were all friendly and helpful. They were fast to do all the needed tests and got me back quick!!! I appreciate how I got in and out so fast too. Also the nurse got me the first stick amd my veins are tiny.

Hospital is a joke....went i to have head checked cause one side hurt so bad and couldnt hear anything and treated for vomitting. Also couldnt stand up straight, was given fall risk bracelet and got mad i asked for a wheelchair after they wanted me to walk. Family member goes in from pulling muscle in back and claims was caused by UTI. Worst medical staff period. From the front desk to doctors.

Two hrs so far and still not seen. No vitals...nothing. While I've watched 10 other people walk back like they had reservations. Meanwhile the pinched nerve in my spine is acting up and my tooth is getting worse. Asked for ice 40 mins ago. Still nothing. I'd hate to think they're discriminating for any reason but it sure feels like it. Bc actions speak louder than words. Their actions are speaking LOUD.

I want to preface my review by saying that I have been here several times in the past and have always been happy with the care/service I've received. However, today I took my 18 yr old son in to have a piece of metal debris removed from his eye (we are a family of metalworkers.....it happens). I must say, service was great, interactions were great, everyone we encountered was great including the doctor I'm about to speak on. My issue with said doctor he was wearing DIRTY COWBOY BOOTS!!! I have issue with this for a few reasons. 1) I would really like my doctors to be happy with their life as a doctor....not still living their 5 yr oldselfs fantasy of being a cowboy 2) Boots were dirty.....if your a good doctor, your probably still not working on the farm....just saying. But!...even if you disagree with my way of thinking with those 2 reasons I'm sure you'll agree that...3) I don't think that boots with what I REALLY HOPE WAS MUD!!!!! on them are right for a sanitary environment!!!! That is all.

Woke up throwing up at 12 am and transported to my closest hospital which was uorl south. Had blood work done while waiting in a room with loud sounds of drills & impact guns next room over. Ended up throwing up all over the bathroom. So stressed out and being a smoker wanted to walk out and smoke a cigarette and one of the nurses there acted horrible about it said its against policy to leave with the IV that was attached to my blown out vane which was started by the same rude nurse that acted like the smoking police. So being a prior CNA I removed my own IV and told them I'm going outside to smoke now. That sketchy nurse said we're still going to have to discharge you if you go smoke. So my husband and I decided to just ang in there until we got the blood work results back. Dr. Comes in with horrible bedside manner telling me my potassium is low and I have an aggressive U.T.I. But while asking him questions dr. Keeps saying ye. Yea. Before I finished my questions.So I know at this point he's rushing me through. Nurse come in without any care procedures and gives me a prescription for nausea didn't tell or ask what pharmacy I use and just took it upon their selves to make the pharmacy 15 miles from my house at Krogers pharmacy. Why? I have no idea. Never used Krogers alway Walgreens. If they bothered to do there triage job they would have known that. Horrible experience. Treat others as you wish to be treated. People get sick. I thought Dr's. And nurses got into the field to help people. But I left feeling sicker not better.....

Was sent in by my doctor for covid related issues (my daughter tested positive and I was showing symptoms) and they let me sit there for almost TWO HOURS exposing high risk people, one an elderly patient bleeding from a recent surgery wound. I was sent in to get a breathing treatment, but I ended up leaving because I didn't feel comfortable exposing everyone for that long just to get tested since no rooms were available. Covid still kills people, and they let me expose up to 20 people or more, just waiting for a test result.

Got in a car wreck did the tests eat her for FOUR hours before threatening to leave. “Networks being down” “ waiting only on this” “ just need that” this is why people don’t seek help after accidents because Im in pain haven’t been offered not so much a Tylenol and absolutely NO expectations set. Im getting different stories from different nurses and having to be stuck then restful because there zero communication on what the hell they should be doing.

I have been sitting in one of their emergency rooms for 3 hours now with a serious laceration on my arm and they haven’t done anything to aid. I would recommend other hospitals in the area if you have serious or time-sensitive issues

Rebecca, Hailey, and Kaitlin were my nurses. AMAZING! I used to hate coming here and everything this time has been nothing short of great healthcare. They got me in and did all the bloodwork and everything went so good.

I had a great experience with everyone I encountered at U of L South. From registration to the doctor everyone was so lovely. I had to have a mammogram and wasn't looking forward to it but Rebecca made the process easy and painless!!

Usually I'm very satisfied, I wasn't yesterday left there in the same shape as I was before the painful decision. To go. Still having same symptoms today. I had a feeling they thought I was looking for something. Besides a diagnosis

I've been going here for several years for anything from lab work to my annual mammogram. Kind, caring staff. They've always been polite. Efficient, I'm always "in and out"! Will continue to go here, also very close to home making it a "win-win"!

My daughter (4 years old) was getting a dental procedure done, and I had a great experience. The staff members and nurses were very nice and helpful and addressed all our concerns. I have to give a shout-out to Christy Storm as she was the nurse taking care of my daughter.

My son saw a doctor there. We were called back to a room in prob 15 minutes. It was an hour before the doctor came in. I think for every minute a patient is late they should pay a dollar for every minute they are late and that should work for doctors also.

The hospital needs some illumination, maybe new LED lights.

ESTHER IN THE ER is one of the most caring nurses I have ever gotten the experience to meet in an emergency room you’re truly blessed and she should be recognized for going over and beyond for the patients!! You all are truly blessed.

I had a two hour wait with my daughter this evening. A lot of people waiting seem very frustrated about the wait. The staff was apologetic and kind this evening and apologized for the wait even though we all know it’s beyond their control. A doctor came in and started moving people pretty quickly. Never in my life have I seen a doctor and her nurse start moving people like that. Even though she moved quickly I feel she definitely understood our concern and was thorough. Thank you!

Encountered some wonderful people, while I was at the ER. My nurse Danielle was fantastic. Very compassionate, easy to talk to. My aide Jennifer was just as fantastic. Asked question to how I was feeling, while cleaning my wound. These women are a true asset to the staff.

Worst experience of a hospital. Nurses were rude and acted like I was an inconvenience to them. I had to get my iv done multiple times and they still didn't do it right, I ended up with two swollen arms from fluid build up under my skin. Waited 12 hours just for them to transfer me to nortons. Save your time and just don't go here.

Awesome place. My fiancé had an eye injury and they was able to check it out with their nifty eye kit and get him some relief within 20 or 30 minutes of being there. We was out of there within a total of 45 minutes. They did an ultrasound excellent job!