My daughter just came home on Jan. 5 after being away from us since Oct. 13. She was suicidal and acting out in ways her dad and I didn’t understand or know how to deal with. Dr. Khan and the amazing staff at the Brook KMI may very well have saved her life!! Thank you all for finding the right diagnosis and the right meds and “tough-love” needed to bring my baby back to me! If you have a child in crisis and you don’t know where to turn, this is it! They helped my daughter work through a lot of downs and ups, and it wasn’t always pleasant. There were times I would get furious with the staff for the way she was being treated, but in the end, they were EXACTLY what she needed! And she is the one who said that, not me! Also, it turned out the ones she thought “hated” her, ended up being some of the ones she felt closest to! Help is out there moms and dads, but you have to stay the course no matter how much it may hurt your heart! THE FINAL RESULT IS SO WORTH IT!!!

I would've rated it zero I was in the adolescent wing a couple months back.Its horrible Tim and the only older guy in his 40s ish are very rude.While some staff are nice the main staff that handled with us were these men.Basiclly yelling at us.I hated group therphy while this treatment might work for some I recommend going to a diffent mental hopstail one with better staff,and care.One girl had expressed tics in not 100% sure what she was diagnosed with but she mowed alot and one day Tim had it and just barked at her.This scared her and it wad horrible. These men were some of the worst medical "professionals " I have met.If you want your kid to come out with out trauma or fear of being taken back I do not recommend. I know many others had feeling about how the staffed treated us.Somd seem to almost mock what the kids were going through .

A daily day at The Brook consists of wake up time @6am although the staff does not typically wake you up until 715 for a 730 breakfast. There are no clocks or TVs in the room. You will follow a structured schedule throughout the day of groups focused on Psych/Chemical Dependency or Dual depending on what you’re there for. It can be challenging if you’re somewhat “normal” and you’re around people who hear voices, and people detoxing. When it comes to bed time you better bring your big boy pants because the techs are required to check on you every 15 minutes with a flashlight directly in your face. As for me, I’m a light sleeper and woke up every time someone entered my room. This was a challenge. You may not talk or see your doctor/therapist as much as you’d expect but when you do they are beyond exceptional. I had Nurse Practitioner Liz and Social Worker Lauren who I cannot praise enough. As for the techs, most of them were phenomenal. Some of them were just plain condescending and rude like Candy and Gwen. Some think because you’re a patient they can talk to you and disrespect you like you’re some prisoner who’s not their voluntarily. Do not put up with this and stand your ground. They strip you of all your independence then get snippy when you have to ask for anything. If they don’t like their job, remind them that they can quit at any time. Overall my stay was rough due to the lack of sleep, exercise (which was almost non existent) and the rules set in place for the more extreme patients. But I got the medication and medical advice I came there to get from the therapists and doctors. I believe you can take what you put in from this facility. Techs: Danny, Melanie, Shawna, Cheddar, Max & Justin were very kind and tried their best to make my stay as comfortable as possible. Nurse: Amanda & Abby were sweet and helpful anytime I requested something. Nurse Practitioner: Liz 10/10 Therapist: Lauren Gardner was the sweetest most caring social worker I could’ve asked for and I cannot give her enough praise. She truly cares about her patients. SIDE NOTE: The food is freaking fantastic. Expect to gain 5-10LBS

Admitting a teen or child here should be considered child abuse. Get them actual help instead of trying to dump them in the system. They put kids in a "quiet room" and hold them down to administer haldol without consent.GO TO WELLSPRINGS OR SEVEN COUNTIES CSU

I would give zero stars if I could. Half of their care team needs to lose their jobs and their licensure. The things that I witnessed while on the floor were absolutely disgusting. If you love your loved ones absolutely do not send them here. This place needs a deep audit by the government and state and hold people responsible for the damage they are causing to patients while not providing any care at all. This is a prison where patients have less rights than a felon has. What they are doing is illegal on so many levels. And absolutely never send a veteran here. If you’re thinking about taking a job here don’t because you’re gonna lose your license

I took my daughter here and I'm so happy to say that Miss Joyce was the best person for her to be working with. She opened up to Miss Joyce when she hadn't been able to do this with anyone else. We couldn't have chosen a better place and a better person to be working with my daughter. After each meeting, my daughter was smiling and was more herself than I'd seen in a long time. I would recommend The Brook and Ms. Joyce to anyone needing help with their child(ren).

3 stars because of a worker named Ms Joyce. It would've been 5 if she hadn't brought me to a room and talked to me. (She wasn't even my social worker) and she said she was even though she wasn't. (Confirmed by my real social worker Lauren who is extremely sweet.) She asked me questions about my home life and dismissed everything I said and disagreed and was so rude and arrogant and said I wasn't being abused (I was) and I started crying and giving her one word responses just to get it over with because I was scared to leave. And she asked so why are you crying but in a sarcastic tone. And I just said I love my abuser just to appease her. When I left I sobbed and all of the other patients were on my side. Then she tried to smile at me but with a fake smile because she must've heard about what I said because we told so many other workers about this. Don't trust anyone who says shes nice because she must be paying them or something she is evil.

I can truly say that The Brook (adult unit) saved my life. From the first person I spoke with on the phone, to the last person I saw as I left a week later, every staff member was kind and caring, and the psychiatrist I spoke with everyday was absolutely wonderful. I learned a lot from the inpatient groups, and Outpatient has been just as helpful. The facility was clean, food was good, and I now have a totally different outlook on behavioral health. I will forever be grateful for my experience.

I was a patient, not remembering my stay but my name is Hunter Ingram. This was a beautiful place to be at when I was initated in for help. The room and hallway size is comfortable with two different TV rooms that gives you space. The nurses are in the center so help is never far away. The cafeteria is amazing and even have SODA! The outside is beautiful and can smoke , but that's a negative coping skill so be careful. I didn't get my full treatment and idea of what to do after so I had to go to the Brook on Dupont and Central state again. But they all helped. Just know if you need help it may not happen in one go. Don't worry. It's life but this is a safe place and a home to call home. Groups were amazing too. Spiritual Recovery was amazing to me.

The hostpital was disgusting toilets were barely cleaned and corners of the rooms for the child unit were unsanitary. They kept kids who had rapidly different problems in the same unit and the food was the same two things maybe three everyday. Nurses were often rude and one flat out called me fat which was one things I had self worth issues over. The absolute worst was the waiting room family's held up there some for 6 hours straight absolute pitiful for a mental hostpital no care for quality at all.👎

My son attended the Brooke’s adolescent online counseling program with Ms. Joyce. She is amazing! She has the respect of the youth in her care because she requires them to act respectfully and participate in the program. She also puts parents at ease by keeping us updated on his progress. He has continued to make good decisions since graduating from this program.

My son was in the intensive outpatient program. He learned a lot, and it’s really helped him. Mrs Joyce was great, and always communicated with me. She really cared about my son. I would definitely recommend this program for people that need help, but they don’t need inpatient care.

I was at The Brook for about 2 weeks. I can't enough great things except it was phenomenal! The nurses in the adult unit were fantastic, along with the techs and social workers and therapists! They really do care about you! YOU have to do the work, but they walk with you every step of the way while you're in there. I recommend this place to anyone who needs another outlook on life. I went here for suicide and self harm and I'm glad to say I came out on the other side. It's a wonderful feeling for sure. Thank you to all the staff here at The Brook KMI! EDIT: I had to return for another two weeks due to an almost suicide attempt. I spent a total of a month at The Brook KMI and it was nothing short of a miracle for me. Coming here definitely has saved my life. It feels weird being back out, I actually liked being away from everything. But there always there if I need them and they help. They truly care. And I mean it. They GENUINELY care about people.

Went through detox at DuPont and everyone was great and then came to the TL house at KMI. Al and all the workers there put in 110% effort toward you so that you can be set up for success in sobriety with doc and therapist meetings, a list of phone numbers and AA/NA meetings, and the opportunity to come back for morning meditation to start the day off right. Everyone on the campus is there for you to get better, and they’re not afraid to show you the truth even if it hurts, because they know it’s what you NEED even if it’s not what you WANT to hear -Mikey R.

While I received excellent care from many staff members and nurses, this place literally almost killed me. They lied about my “voluntary hospitalization” to my closest family which was dispersed to close friends, cold turkeyed me off of Effexor and antacid medication, and told me to take a nap when I collapsed in front of the nurses’ station requesting a 1/8 dose of Effexor. Didn’t bat an eye. This is a good place to get sober (I guess????), but I was experiencing hypomania with no suicidal ideation and they kept me there for 7 days so they could squeeze $42k out of my insurance. By they I mean the administration. This is just the tip of the iceberg. Please be warned.

They lied to my parents 3 times while I was there and I was took out AMA. the food was good but the trauma I still have from those 3 days hurts. I have a fear of needles, and they forced me down -while having a panic attack- to draw my blood and then after just gave me a flintstones vitamin and time in the main room to calm down. that isn't how you deal with someone with a fear of needles. while this was a few years back (when I was 11) I still hold the trauma from that experience. but i do understand if people like this place, I might've just had bad luck with my experience.

Kennetha Malone is by far the best therapist I’ve ever had! I couldn’t recommend her enough. She listens very well, makes you feel super comfortable and truly does care about you. She’s amazing!

Horrible. In distress and treated like I I'm stupid. Disregard for anyone with a true issue going on. Came in with my sevice dog. Didn't even ask what it was for. Totally unacceptable to be so impolite. The lady for the paper work could barely be heard. Never even checked my ID. Trash can psych hospital

Ms.Joyce made it to where I can be really honest with how I am feeling she gives me amazing feedback and is honest with me she allows me to speak my mind. She’s very nice and makes things fair but doesn’t hold back what she has to say which is amazing because it helps me know things I need to work on. She’s made a huge difference in my life and has helped me with advice on the problems I may have that I want to talk to my peers about. I’ve really enjoyed being in her class and the help she has gave me it’s made a big difference and has put my in a better direction in life!!!

Don’t!! If you have a loved one in desperate need of help… this isn’t the place for them. My son was discharged with medications that should not be abruptly stopped and more than a month out from his new provider appointment!! They refuse to refill meds! These meds are non narcotics and actually help! Nurse here ashamed of the medical field!!! Shame on you!!

I called KMI to let someone know that there are people outside of the building waiting to get in. I called at 9:03am. A family member had been outside waiting BEFORE 9am with another woman trying to get inside as well for the same group therapy. When I spoke to an employee, I just wanted to let someone know that there were people outside waiting to get in but nobody was at that entrance to let them inside the building. This employee immediately got defensive saying, “I’m at the main entrance. There should be someone to let them in.” When I told her that there was nobody at that entrance to let them in, she said “well I’m at the main entrance. I can’t do anything about it.” I understand she couldn’t leave where she was supposed to be, but as I asked “can you call ?” She interrupts me by saying, “if they arrive 10 minutes after 9am they can’t be let in anyways.” I looked at my watch and the time was 9:05am. I chuckled because at this point she getting the attitude back that she had given me this entire call. I then said “ma’am it is 9:05.” She got flustered and said, “I’m going to let you go” and hung up on me. This was unbelievable to me. I have never been hung up on intentionally by anyone at KMI. Extremely disappointed in how staff handle situations when they do not have the answers.

To lead the people, Walk behind them. -LaoTzu I’m so thankful my daughter was blessed to have Mrs. Joyce walk behind her through this journey. Mylee was angry and mad that she had to do this program, But Mylee’s opened up and didn’t the program with a great outlook.. Mrs.Joyce was able to open Mylee’s mind and eyes to see what herself and the other children were capable of . Mrs. Joyce is raw and real kinda-person 😁with her thought and words for the better.. She has done an amazing job with my Kido.. Mylee is outgoing and smiles a lot, she is looking at her future and we’re she wants to go in life. Mrs. Joyce will forever be in our hearts. It was so wonderful to work with her.. as a parent that has to walk in these foot steps with your child.. She made it so smooth.. I highly recommend this program. We loved Mrs Joyce.❤️

I was there last year in summer July, and the staff there where awful.. (expect 2. I forgot there name. But it was 2 boys). They would yell at me, and abuse me. And the staff didn't care for me, and would always hurt me. And made me take 3 blood samples? And didn't care I had bruises on my arm after they took 3 samples.

HORRIBLE. THE lady doing my moms intake forms got up and angrily WALKED OUT WITHOUT SAYING A WORD Because she was annoyed with what I was telling her. She kept commenting to my mom that she didn't have to stay after the psyciatrist told us it was crucial for her to be there. Instead of encouraging her to get help she seemed like she didnt feel like doing the paperwork. Super unprofessional and then proceeded to kick me out because I expressed my concern. The waiting room had nats flying around everywhere. We waited 3 hours to get the intake. Super rude staff (besides the front desk lady, she was the only exception). This place is awful.

My son went through the IOP program there. We have nothing but good things to say about Ms.Joyce. She was direct with him and very caring. He definitely changed for the better by the end of the program. He trusts Ms. Joyce and we appreciate everything she has done for him and us.

I recently attended the Brooke’s adolescent online counseling program with Ms. Joyce. She made me feel well respected and involved in my treatment she really helped me get on track with my sobriety! The work we've done in groups have improved many aspects of my life and has helped me and will continue to help me going forward.

I was there many times and only got the best of care! Took long time for me to get sober. But now I have 8 years! Thanks! Brenda Rece.

Thanks for your help. Joyce is a great Therapist.Emly learn alot and got great help from program.I will tell others that need a drug program Try The Brook Hospital- KMI in Louisville , Kentucky and ask for Joyce for out patient Therapist program.

I never thought I would be in this position with my son. I am truly thankful for what the Brook outpatient has done to help him and our family! Joyce has been amazing throughout this whole process.

Very pleased with the help & tools that the Brook at KMI has equipped me with. It's very hard work, working on yourself; but with the proper guidance and mindset, anything is possible. Dr Stelios is nothing short of amazing!!! What you put into it, is what you'll receive...

I was here for a couple of days and for a mental facility and I think this honestly made it worse. First of all, I was on red band which is fine but they didn’t tell me at all. So, I went down to lunch and they dragged me up and yelled at me for going down, even when I explained that they didn’t tell me. I also told them I was a vegetarian, and when they brought me meals up, I received two pieces of plain bread once, and most of the time they brought me non vegetarian food. After I had to keep reminding them, and I was given a vegetarian sandwich which I also couldn’t eat (for health reasons) and I told them, but they didn’t care and started giving me ONLY those sandwiches for lunch and dinner with no side. They would have you sleep wake up at 6AM for the schedule and then proceeded to not wake you up until around 7:15-7:30. The group therapy was also really nerve wracking and I was forced to tell a group of about 24 people why I was there multiple times a day, even when I said I wasn’t comfortable talking about it yet. Honestly, the nurses also called us “psychos” and generally didn’t care about us or our needs. The worst part is? The lack of clocks in the rooms. If you wanted to see the time, you had to walk all the way to the nurses station and look, and you couldn’t be late for group sessions on the list, but they wouldn’t tell you when it was coming up. Not to mention that if you went out there in the middle of the night, they would get upset that you were not in your room. Honestly, I feel like this place didn’t help whatsoever. I was only here for psych, not CD or the dual, but for the psych portion at least, I don’t recommend this place.

I stayed here about two years ago on the adolescent long-term unit. It was absolutely awful. First off: they punished me for having bad hygiene, a very common symptom of depression. Second off: Miss Rhonda is an absolute menace, loud, obnoxious and rude. School refusal was a big problem for me because of my depression- Miss Rhondas solution? Why, the quiet room of course! Not even making an attempt to understand my perspective. Groups adolescentmental patients in with adolescent drug addicts. And finally, oh how could I forget? The absolute incompetence of this place! I would often cheek my medications and I only recall one nurse ever doing a thorough check, tounge up, down and to to each side. School was awful, not on grade level whatsoever and your child will have a hard time transitioning back into a regular school setting. Hope this helps! <3

This place was the beginning of a transformation toward my new life! It helped me get better physically and mentally which was the 1st steps of my process. The staff on my care team were always helpful and inspired me to keep moving forward ⏩ and I did! #gratitude

The only thing this place actually helped me with long term was getting new meds but even that literally took over a month and a half even tho I would always tell them my meds weren’t doing anything. There was some amazing staff members tho I don’t remember all of the people but I do wanna give a shout out to Mr Anthony, Mr Mikel, Mr Ronnie and Mr Alex in the acute unit (I was in rcu for two weeks but I forgot the staffs name) but there was a lot of extremely rude staff members like mr tim, Ms Megan and Ms Debra (there was more but I forgot their names) Mr Tim always had an attitude he always had some type of rude and/or sarcastic remark abt everything and all three of them were just very rude and from my experience not understanding at all. And another thing that made it worse was I was on unit restriction( I couldn’t leave the unit) for at least a month in total bc they didn’t trust me even when I hadn’t self harmed in weeks and or bc they just didn’t want me to leave the unit for absolutely no reason and bc of a misunderstanding I couldn’t have a roommate so I had to sleep in one of the quiet rooms (it’s a four wall, cinder block walls, very small room, and very cold) or I had to sleep in one of the day rooms and most of the staff just didn’t care abt what was going on inside our heads and a lot like a lot a lot of the staff wouldn’t even hear out our side of the story if something happened so we would get in trouble just for being apart of something u didn’t want to be apart of. My therapist was also very rude I forgot her name but she was white and skinny and had kinda a lot of wrinkles but she would have an attitude like all the time and the first time she ever talked to my mom she argued with mom bc they didn’t tell my mom what was going on and she would literally get mad at me bc I was having s-i and wanted to self harm even tho I told her it’s most likely bc of my meds and she wouldn’t try to get them changed. I did meet a lot of amazing kids there though that I could connect with and have really good relationships with so it wasn’t like horrible horrible ig. If they just trained their staff better to be nice and more understanding it would have been a lot better and I and a lot of other kids would’ve been out a lot sooner.

Joyce with KMI was the most wonderful, skilled, compassionate, and experienced therapist that I have ever met. She was instrumental in my daughter’s recovery. Thank you, Miss Joyce.

My name is Layla. I was in and out of the adolescent unit that they have here for years. Overall it was okay. The thing I didn’t like was every time I went back Id hear a “You don’t wanna be here go home” Or, tell this person the rules you know them all” Or “ back so soon?” First off my mom always shipped me off here anytime she could so that was just rude. Second, don’t nobody wanna be in a place like this. But, mostly the staff were caring and took their time to understand me, wouldn’t let me have a room mate due to my sexual orientation at that time. Understandable. The groups were helpful. Some staff made fun of my voice that I eventually grew out of. I hated that in all honesty. They didn’t help me much. Last placement I was in was maryhurst. They helped me the most. There the reason why I’m still here today. I’ll forward be thankful for the brook . I just wouldn’t recommended to everybody.