My mother waited in the ER waiting room from 11a-3p without being seen but with symptoms of severe covid. She ended up leaving after an incident with a nurse. We don't have her name but she was AA and working on 1/14/22 at 3pm. My mom has many medical conditions and is in a wheelchair. She complained of pain in her legs from waiting for long and asked to lie down flat. The nurse told her she was not going to get her pain medications and she would have to wait for the Dr, which could be another 8 hours. She did this I front of everyone in the waiting room. My mom, sick and in pain, was embarrassed and left without being seen! She was not asking for pain medication. This idea that everyone who complains of pain is drug seeking needs to stop. People come to the hospital because of pain. As a nurse I would expect her to treat sick people better. I know hospitals are overwhelmed but that is not the fault of sick people.

My daughter is pregnant and came to the ER at 1:00 a.m. for bleeding. It is currently 6:10 a.m. and she still hasn't been seen. Four people have come in after her and been seen before her because they were coughing. Asked an hour ago and they said she still had three people in front of her and could not give her a time frame. Its absolutely appalling to make a first time pregnant woman who was told may never have children wait for HOURS to be seen so she can know if her baby is alright.

We have been in the er department for over an hour. True covid isn’t as bad as it once was but we still have a ton of cases. And no one has cleaned or even whipped down any thing. It’s sad. People seated in the waiting room throwing up sick. Not sure what happened to this hospital but it used to be a good one. Not so much any more. Very sad. See nurses that look to stressed out to even do there job. One even got a little nasty with another patient.

Brought my mom in, she is a stage 4 cancer patient. We sat in waiting room for over 4 hours without being seen because mom said she would rather go home than to wait any longer. When I brought this to the attention of the nurse at desk I was told that she was on the list!! Horrible compassion for elderly!

I could write a book with how I feel about this place. First and foremost, the nurses and doctors are overworked due to understaffing. My wife and myself waited 8 hours in the lobby before being called back. After our 12 hour stay, there were still people waiting outside who needed medical attention way more than we did that had still not been seen. God bless the staff who genuinely try to take care of patients but as a whole this is a terrible hospital. Poorly staffed and poorly ran.

My visit to the emergency room was terrible. I had pneumonia and could not breathe. Although my wait wasn't too long, the triage nurse was the rudest I have ever encountered. I was very weak and could barely walk, let alone stand around, waiting for her to triage me. There was no assistance offered to me at all. I was taken back to an ER room and was eventually admitted, but barely made it to the room without collapsing. The nurse was walking very fast, and I just couldn't keep up. She never once offered to help me. I have to say, once I was admitted, the nursing staff on first shift was amazing. However, the night shift nurse wouldn't bring my medicine on time. She blew my veins, trying to put in a new IV. I understand that sometimes these things happen, but when the first shift nurse came in my room the next morning, she was furious enough to make a report on the night shift nurse.

I came in by ambulance and went straight to a room. I didn't wait long for a doctor...which I did not care for at all. Every doctor in the ER that I have seen ...I do not care for.......anyways he was going to send me home with a stomach infection and just take antibiotics. I was weak..could hardly walk..I've been awake for 3 days. I told him no...I want admitted and he said ok and left the room. I was on the 5th floor and all the nurses were very nice and patient. I couldn't get out of bed without help..and they were right there. This review is for the ER doctors... I wasn't happy with them at all.

Second day back at hospital. Yesterday everyone was attentive. It took forever for radiology but once that was done everything went smooth. Today, I actually had to track down a nurse to even get my son to the restroom. They were coming down the hall from Starbucks and when I approached them the one could just say we had other patients. Carrying her Starbuck drink. Very nonchalant. Then stated oh we have meds for him. If you had meds and knew it then why were you on a coffee break???? The care and sense of urgency is just not there consistently.

Doesn't deserve the a star at all. This hospital is a damn joke. I went to get a second opinion on what I thought was my broken ankle, not a single person on staff that saw me offered to get me a wheel chair or help in any form. Dr ROACH even agreed that something was definitely very wrong. But only called for an X-ray. Which had been done at the first Dr 2 days prior. And when nothing was found, I was just sent home. Then after telling me he was going to send something home with me to help the pain later. He didnt even give me my prescription for ibuprofen and decided to put in my file that I was upset about not getting pain meds for home, when I was actually crying because of PAIN, after the rude nurse decided the air cast that the Dr ordered needed to squeeze so tight I was loosing circulation to my toes. I've never been so disrespected in my life by a damn hospital. I will never go here again.

I went to the ER for chest pain that was radiating into my left arm and my back. I was able to take my B/P at home and it was 192/104 which is pretty elevated. When I got to the ER I explained to the triage nurse why I was there. She took my B/P and it was still elevated. They sent me to the waiting area and I sat waiting for 3 hours. They finally took me back and did an EKG on me. Then it was back to the waiting room. Another hour goes by and the nurse comes out and informs me that the staff lost my EKG and they would have to do another one. Finally I was called back to a room. The doctor came in and spent about 5 minutes with me and explained that my EKG looked to be normal. Then a physician assistant came in and insisted that I be admitted for a cardiac work up. I said no and that the doctor told me that I was ok. Long story short, the assistant became pretty angry and the nurse came in and threw my discharge papers on the bed and walked out not saying a word. I work in the medical field myself and would never treat a patient like I was treated. Also on my paperwork it said my chief complaint was having cold symptoms instead of high B/P and chest pain.I will never seek treatment at this hospital ever again!!!!!

I only give 1 star because I have to in order to leave a review! I was taken here on 6-18 by ambulance after a car accident. My husband and 13 year old were also transported here. My husband was told to go to the pediatric portion with our son and then come back to the main ER and they would see him. That did not happen as when he came back over they told him he would need to go out and register to be seen. They was approximately 50 or more people out there waiting to be seen. I was put in a room and waited to be seen only to be told by the doctor that came in that I would be sore and to take ibuprofen. No test were done, didn’t even listen to my heart or breathing. I was taken to a different ER 5 days later as I was not getting any better and found out that I had 6 fractured ribs, a compression fracture in my back and a partial collapsed lung! I will never visit this ER again!

ICU needs an overhaul. Major communication issues all around.. Dr's only show up between 730 and 750 am every day which is not conducive to an open communication for my relative's care plan. We have been there 12 days in ICU and the nurses keep saying if you want to talk to dr be here daily between 8 and 9 am. Here is the problem, he would show up between 730 and 750 am and then leave. So then we are only able to communicate with nurses and them paging the Dr and waiting for his response. They seem to thrive on eluding the family members and just want to show up once a day to set the days goal with no interaction and then walk away. Here is the issue, ICU is not the place where you make a plan once in the morning and walk away. It requires you to revisit and rebaseline your plan based on how the patient is responding. 12 days we have been there and on the 11th day we find out that there was a nurse practitioner we could have been talking to from 6pm to 6am every day. But nobody told us this in 11 days we had been there...shame on you Norton. If it was not for a few (and I mean only a few) workers who went above and beyond, we would have transferred our relative to another facility.

At this time it had been 43 days I could not eat any solid foods not even pudding or potatoes because i was choking on my food it was getting stuck in my throat. Doctors kept having test on my esophagus but found nothing I kept telling them I felt like my throat was closing I always feel pressure in the middle of my throat not one time did anyone out of ALL my doctors listen to me or do a scan of my throat but yet did scans x-rays on chest & head. The er doctors just kept sending me home after I'd go in due to choking & aspirating. That 43rd day the first doctor was going to send me home again then an angel doctor appeared she said she went back 2 yrs on my chart & decided to keep me. I met two other doctors Beena Thomas & Kathy Thomas which decided to do a throat scan & they found something in my throat. After being malnourished losing over 40+pds for two yrs I had been so scared frustrated to where I had my days I wanted to give up because NOONE was listening to me nor cared. I kept praying for just one doctor to listen to help me & God sent me these 3 angels I'm forever grateful & pray for nothing but the best for these doctors & their families in every area in their lives. Thank you soo much after 48 days with not eating I'm now eating & with God carrying me through dealing with all the health issues I have going on the fight continues. Again im so grateful for you, you are amazing doctors keep shining. Also thanks to you nurses & everyone who took care of me during a very difficult time.

I really do love this hospital, but only as long as you aren't in the ER. I had to go twice last year, once for my daughter who needed 20 stitches, they made us wait in a line in the ER with a severe laceration on her hand, that could have affected her veins, it was badly bleeding and if it had cut into her vein it could have killed her, so I went outside and while STILL on the property, had to resort into calling an ambulance so she would be seen immediately, on top of that, the pediatric nurse that did her stitches did a great job but was very unpleasant, my daughter was terrified and the pediatric nurse not only acted annoyed that she was scared but literally accused my daughter of wasting time she could be spending with other children because her being scared was making it take longer to do the stitches.... Not to mention they didn't even numb her hand, they just put "numbing cream" (which clearly didn't work). I asked them to sedate her, and they said "no, some kids don't take well to it and get angry". Finally with 3 excruciating stitches left to go, they finally took my advice to sedate her, she calmed down and it went much better. I mean your job is dealing with children surely this can't be the first time someone was scared to get multiple stitches. 2nd time was for myself, I had been to the doctor for my yearly checkup and wasn't feeling well and when they drew by blood they told me my electrolytes were critically low and to go straight to the ER, so I went and was hooked up to an IV with potassium. The ER nurse completely missed my vein and the potassium was to shooting straight into my arm.... It was beyond painful, I was almost screaming it hurt so bad and I'm in my 30s. They literally ignored me for an hour when I kept telling nurses that passed by something was very wrong, I never saw the nurse who stuck me again. After the full potassium bag was empty, none of which went into my vein, someone finally came in and was getting an attitude with me because I was so angry and uncomfortable, once she found out what had happened everyone started apologizing. It messed my arm up so bad the whole week I was in the hospital they had to repeatedly keep drawing my blood and they couldn't use that arm at all anymore. I could have made a bigger deal about this but I do love the hospital, when you're actually admitted the staff is great. Just wanted to make sure people stay aware in the ER.

This is my second time coming to the ER in the past two weeks and if I could give them ZERO stars I would. They are ALWAYS extremely packed & they move extremely slow. If you are dealing with a serious emergency DO NOT come here. They let their patients sit in the waiting room for HOURS on end all night groaning and throwing up. They do not tell you any wait times, they do not let you know when you will be seen. The first time I came we got here at 9pm and didn’t leave til 5 am. This time we came, we got here at 12:00 am and it is now 3 am and we still have not been seen or even talked to by triage or registration. This waiting room is a joke !!!!! They do not take their patients seriously ! Last time they didn’t even send us home with ANY HELPFUL medicine or info...obviously if they did we would not be back again already.

Care was wonderful! Four stars due to long wait.

Overall amazing as always! Registration was amazing the only thing I don't do a 5 is because X-ray department when I got there I had to dial an extension depending on what I needed to have done, wish is fine but the only recommendation I have is the way they answered the phone and how I was told to have a seat because they were busy. The X-ray technician was great. There are so many other ways to tell the patient that it will be a wait. I'm not upset but if the company cares about patients' experience and customer service they should provide more training to that person on the phone.

If I could give negative star I would. Took my husband there for back pain. It took 2 hours to be seen in triage and then he sat there for another five and still did not get seen by a doctor. We were not the only patients that that happened to. And given the runaround about how busy they were. I wouldn't take my dog if it's life depended on it they would let it die. Totally ridiculous. Just got up and left.

This used to be the only place that I would go if I was sick. Had 3 babies there plus been in there tons for different things from pneumonia to worse Never again. The quality of care you get there now you may as well be at St Mary's or Audubon. It's pathetic.

My father came here for hip-replacement surgery. He never came home. Got a bed sore in recovery, ended up with infection and eventual demise. Unofficially, it is 100% this hospital’s fault.

I wouldn’t give a star at all. I was extremely ill. I had to come by ambulance, after passing out… sat in lobby for hours. They discharge me at 3:00 am and then call security on me because I didn’t get up and get dressed fast enough 😳 DO NOT RECOMMEND!

We are grateful for the 5th floor staff that took care of our mother the past 2 weeks during her last days. Attentive, responsive, but most importantly they all communicated with our family really well. 🙏🏾🙏🏾🙏🏾

Horrible patient care hospital, waited six hours to be seen, nasty place totally unclean, dried throw up in room, hairs on bed, most hostile patient care, rude and unsympathetic staff. Go the U of L across the street for better care, newer, cleaner and friendlly staff.