I can say the OB and post-partum departments are wonderful. After being discharged from post-partum my wife developed a fever and had to go to the ERIC. The waiting room was nearly empty and she went to triage fairly quickly but, was then dumped back in the waiting room. Several hours later my wife's fever started to increase. With my wife having MS a high fever means she develops optic neuritis and her vision gets blurry, which had begun. I asked if someone could come take her temp so she could take ibuprofen to drop her fever but, was told she was next and to wait. It was 45 minutes later before she was brought back to a room, where we are now, 7 hours after we arrived. While we are in a room now, we have not seen the doctor or a nurse yet and are becoming increasingly concerned. When we were in the waiting room we were told there are not enough rooms here. After coming back we a lot of empty rooms. When we asked about them we were told that they have not yet been cleaned. I can honestly say that the OB and post-partum wards here are great however, the er department is lacking care and the resources it desperately needs. It has been over 7 hours since we arrived, have been in a room for over 30 minutes, going on 45, and still have not seen a doctor yet. To make things even better, my wife has had to pump now twice since being here, as our infant was left with a relative, the only place they said my wife could pump was in the bathroom, not the cleanest of places, nor that private. Edit: Our nurse and doctor were absolutely wonderful. It just took a long time to get in. I will say absolutely everyone working looked exhausted. I think it is an upper management issue not getting the resources needed for the patients they receive. I imagine that if they had more staff serving the er that patients would be moved through a lot quicker.

If I could give this place negative reviews I would. I'm kind of disappointed I even have to leave 1 star. My wife went to the ER at around 9:30pm to 9:45pm because of dizziness and nauseous and feeling like she is going to pass out and here it is 5:30 am and she is still waiting in the ER waiting room. 8 hours without a drink or anything to eat and still no answer to anything yet. She was told she can't drink anything. This is the Healthcare that the Amerians get now days

Don't go here you will die, I went here sometime ago. The staff are incompetent. Extremely rude. They lie. The doctors are incompetent. Came in there with a kidney stone that I was passing, In which got stuck as it cut through my urethra. I was agonizing pain, I was treated as a drug seeker. Was chastised by nurses on duty and made fun of by the staff. The nurses was accusing me of making it all up. I left there and thank God I did .turns out I was septic and had a life threatening blood infection because of the kidney stone racking through me and cutting me up. I could have died of sepsis . if it was not for my personal doctor. Who called me begging me to go to another ER, It took 4 weeks to recover. From the sepsis. Caused by the kidney stone. These people need to be shut down. Health board needs to be called on them. The medical board needs to investigate this place.

Worst experience ever came here for help with my lupus flare up. The lab people.couldnt get blood stuck me three times an straight up accused me of being a needle addict, IV been throwing up for days legitimately have health issues was told to come here by my reg Dr only to get treated this way for being sick.

NEVER go here for emergency care, the word care does not apply - On 10/9/202 my son went to this ER with ANOTHER kidney stone. He has a well documented history of this issue. From his own words, this was the worst one he has experienced from a pain perspective. These non caring indifferent employees made him sit in the waiting area for 3 hours with no pain meds, nothing. No one checked on him, no one cared. My wife actually went through the doors attempting to find ANYONE who would help as stated it was a ghost town inside. After 3 hours my son was taken back, only after my wife threatened to call an ambulance TO Suburban ER, in order to transport my son somewhere where he could get some care. One of the women working at the desk called my wife a "Karen". Unbelievable. I normally get good care from Norton facilities, this one is pathetic. Side note: Kudos however to his nurse, as once my Son did receive care the nurse was fantastic.

Husband waited over 6 hours in waiting room with an iv line in his arm. Nurse were rude with no bedside manners. Even if it was life or death, I would go to a further away hospital. The emergency part of the emergency waiting room loses meaning after waiting so long. It is just the norton waiting room...

we’ve been in er for more then 3 hours now and my husband was having problem breathing I told the lady in the front and she said I’ll be right there and never showed up even after hours when we first came in they checked him for virus and corona and we been waiting for so long in the waiting area and seems like they don’t call people at all they don’t even care if your throwing up or you pass out if your sick please don’t go to Norton emergency go somewhere else where they care for your health not your money NORTON IS ALL ABOUT MONEY 💰

Waited 3 hours with my mother having a diverticulitis flare up before anyone saw her. Might as well change Emergency room to waiting room.

I walked into the emergency room with excruciating chest pain. I didn't even make it to the counter to sign in before the lady at the desk started talking to the people in front of me Reckless. Excuse me ma'am you already charged us an arm and a leg for your services, if you're overworked and underpaid please don't take that out on the people you're there to serve. I didn't staggered my way outside the door all the way across the parking lot unable to breathe at risk of my own health to go somewhere else. This place is a joke. They want your money they care about nothing else

I was very surprised to see all the negative reviews. We needed to take our son to the pediatric ER and everyone was extremely kind and welcoming. We had Dr. Stark with Thersa and Terry as the nurses. We were treated promptly but did wait quite some time for radiology to read the report. They were very thorough and took our concerns very seriously. I hope we don't have a reason to return, but if we do, we would choose this place again.

Sent to the er from the doctor with paper work she wanted me to be Admit to the hospital. Your regular doctor can't do that anymore she tried. I sat in the waiting room for 7 hours before I got seen and was sent home the next hour.

This ED is like a 5 star hotel compared to Norton's children's downtown. All the staff we encountered went above and beyond for my daughter. Our nurse, Meagan Dogget was so kind, caring, and professional. She brought my daughter a tablet to distract her from IV placement. She explained everything in detail to me and my four year old. Everything was done with patience but in a timely manner. Would highly recommend this pediatric emergency department.

I wish I could give a ZERO on Patient Experience. I understand that ER staff can be in high stressful situations, but come on, I was treated by a bunch of robots who moved around like batteries with zero sympathy and compassion! It almost seemed like the staff are not allowed to be personable and compassionate in this place. No cohesiveness among staff at all. Despite the pain I was in at the time, I noticed this place to be a cold and an unwelcoming place to be treated. The only staff who was human enough to ask how I felt as I left, was the woman in the front who took my temperature when I first entered the ER. She and the security guard were the only staff who seemed to be concerned and wanted to make sure I was okay. The rest of the staff should learn from this woman how to be COMPASSIONATE!!! I wish I'd known her name and thanked her that night!

I don’t think you can find anything worse. So bad here waiting here is crazy I was there at 3am and people been waiting from 11pm and they don’t care, but they will ask about your money before about your health

I have realized that yes sometime your wait at the er is a little longer than other times but they are working hard to get to each and every person that walked through the door seen as soon as possible I take my hate off to health care workers especially the ones that work the er because they are the ones at a higher risk the see all patient before they are taken upstairs and they are the first ones to come across the patient no matter what they are being treated for I SUPPORT HEALTH CARE WORKERS

I came in with severe chest pain and have now been sitting in the waiting room for 6 hours.

Really wish I could do zero stars, terrible service, I know its a hospital and they're busy but the receptionist that sit there to assist are rude and obnoxious.

We waited over 6 hours while my husband was having complications from a surgery at the adult ER side. The visitors were then forced by security to wait in their cars and weren't allowed in the waiting room with the patient. I would never trust using this er again. Especially if you have a possibly urgent matter. The walls are also paper thing and you can hear every conversation with other patients In the next room . Staff I'm the back were very nice and amazing though in the back.

What is the point of a call nurse if they can’t tell you if you have a medical emergency and need to come in or not so you’re not wasting an hour and half to drive and find out they won’t do anyone’s since it’s the cyst is located on your daughters face……if it’s not serious, they won’t do anything. If it ruptures and becomes septic, she could die. But they won’t tell what level they consider it severe enough to actually intervene. Waste of time and negligence

Waiting time to get into the emergency room is way too long. If you have an emergency avoid this place or take at least 3 to 5 hours in hand. Administrative stuffs are not that welcoming.

Dr.Lam in emergency room is very rude and nasty he stood over me in an intimidating manor when I questioned his diagnosis and my lab results.

The security is unprofessional and the nurses on the 3rd floor are responsible for taking care of the children but in reality they are the opposite. Very bad

The worse place ever. They will not answer to any of ur questions and are the coldest people i jqve ever seen. After waiting for 1,5 hour i wanted to leave and they did not want to tell me whats procedule (do i need to sign papers...). Dont go there!!!!! That is my advice

If you are sick DON'T GO HERE. No help no compassion I went in for a bad cough vomiting the works these people did not help me at all. Sat there for 4 hours nothing for no reason feeling ill, when I finally decided to get up and leave go to a different er. Worst experience.

We have been going here for years (and we live about 1hr away, so we have a lot of choices). We have used the ER, Neurology (Botox, trigger injections)….they have been all around an amazing hospital.

The worst hospital in the área. My daughter was send for the PCP to the ER for abdominal pain and wey have to live because it getting worse and didnnot get a triage. I need to file a complaint because was insane. People died waiting for a doctor.