Amin Family Medical Center

Medical clinic Medical center Family practice physician General practitioner Nurse practitioner

😠 Rundown, overcrowded facilities and understaffed for the amount of appointments they schedule. Wait times are INSANE. As other people commented, unnecessary appointments seem to be their bread and butter. They say it's a HIPAA violation to discuss test results over the phone, yet also don't provide... People often mention office, times, wait, test, results, appointment, hours, patients, care, phone,


Address

1505 S 7th St, Louisville, KY 40208, United States

Website

www.aminmed.com

Contact

+1 502-637-1005

Rating on Google Maps

2.50 (55 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 2 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: office (10) times (8) wait (8) test (7) results (7) appointment (7) hours (7) patients (7) care (7) phone (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Trinity H. 2 years ago on Google
    Rundown, overcrowded facilities and understaffed for the amount of appointments they schedule. Wait times are INSANE. As other people commented, unnecessary appointments seem to be their bread and butter. They say it's a HIPAA violation to discuss test results over the phone, yet also don't provide an explanation of the test results mailed to you - so you are forced to make an appointment if you want a translation of the confusing AF "values". I have a lot of respect for Nurse Practitioners, but it'd still be nice to actually be seen by the doctor who supposedly runs the practice, at least for your first evaluation! My next appt (to find out what those test results actually mean!) will definitely be my last. I suspect that Humana providers over on the East Side are higher quality and that's where I'll be looking next. Update: they straight-up lied to me when refusing to explain my results over the phone!!! I double checked and it is NOT a HIPPA violation to discuss test results over the phone as long as you've confirmed the patient's identity.
    5 people found this review helpful 👍

  • 1/5 Katy C. 5 years ago on Google
    I’ve been here twice - once was my first visit and the other was a call back to discuss my test results. Both times I’ve sat in the waiting room for over 2 hours with no updates, just to be called back to sit in another room with no updates for a few more hours. Whenever I ask the front desk how much longer, they don’t even have the respect to make eye contact with me and are very visibly playing games and texting on their phones. I’m scheduling appointments with them...if you won’t be able to see me until 2 hours after my scheduled time, then schedule me 2 hours later! I tried to leave to grab something out of my car and I was told I wasn’t allowed to leave or I would forfeit my spot in “line”. The first time I visited they dropped my entire blood test and I had to do it all over again. Both times a quick, run of the mill doctors visit takes at least 4 hours which is INSANE. The staff (aside from one doctor who I actually really like) treats me like a number and not a person, which is the opposite of what a doctors office should do. I will NEVER return here again, I feel like it’s better to just not go to a doctors over going here.
    5 people found this review helpful 👍

  • 1/5 suchka s. 3 years ago on Google
    They milk our insurance policies by requesting that you come in for a visit for review of your lab results, prescription refills are also set that you have to come in for a visit. You never get to see the doctor himself and they shuffle you from one APRN to another, unless you request somebody and if they have an appointment available. They will never see you on time of your appointment!!!!!!!!!! Be prepared to wait, wait, and wait some more. Waiting room is over crowded , even during pandemic!! I have seen patients just walk in with no appointment and no mask! They still use touch pads for new patients!!!! Who does that now days!!???? Be prepared to listen to personal conversations of other patients, phone and between one another, waiting room is always so loud! Staff is overwhelmed and miserable. Some patients are extremely rude to triage nurses and ridiculously entitled hood decadents. My husband and I went to their 7th and Hill location once and will never return. I wouldn't recommend that location to my enemy!
    4 people found this review helpful 👍

  • 3/5 Leslie M. 2 years ago on Google
    This place has mayb good Drs. The help like the secretary in front window'lisa"but shes older think her name is susan or suzie with the ugly eyeshadow will push u away even when u have a appointment cuz they close @5 sharp. 3 times this lady says. THEY WELCOME WALK INS. SHE LIED. My girl was so sick the 3 different times i even called and told her she had been vomiting for days still pushed us away. Went to ER. Covid..UTI..and streap throat. Different times. Recently the LAST TIME i will ever take her there. The girl with this wht blk hair didnt present herself well took my girls blood DIDNT USE A ALCOHOL SWAB B4 OR AFTER LOOKING N THE HALLWAY NOSEING who was doing what bruised my girls arm BAD. Horrable CS. Mayb
    3 people found this review helpful 👍

  • 1/5 Jason 4 years ago on Google
    I've been here 4 times over 2 years. The average wait time: 2 HOURS. The national average is 22 minutes. The staff are overworked, the patients are frustrated with the lack of respect for their time. If someone books an appointment, they should be taken care of within the hour, this isn't the ER. Amin shouldn't take appointments they can't keep. Be professional guys. I blame management, who pushes the workload beyond maximum capacity and forces the staff and patients to scramble.
    3 people found this review helpful 👍

  • 2/5 William G. 9 months ago on Google
    I was left on the doctor office for an hour. Apparently she forgot I was in there. I had fell asleep. I usually get my prescription in an hour. Now it is taking days. Normally service is good.
    2 people found this review helpful 👍

  • 1/5 Natasha C. 1 year ago on Google
    This is what I call selective healthcare meaning they select who they care for. My mother goes here and she receives good care. I went here and they didn’t take BP or give a flu shot. The receptionist is dead inside and my first visit I was pushed out quickly to other doctors They didn’t examine me as a new patient and I mysteriously got sick the very next day after visiting their office. Find someone else unless they really like u then you maybe can be treated but not cured smh.
    1 person found this review helpful 👍

  • 3/5 Barbara B. 4 years ago on Google
    I have been trying to get a new script authorized for high blood pressure. I called the pharmacy and then the Dr office and back and forth Ll week. I absolutely love Dr Desai, but I should not have to go through this especially since the 2 Nurse Practitioners who could not contacted the pharmacy. As of Friday, I still didn't have any medication. I'm about ready to go to another Practice. They need to fix this problem. I'm going to discuss this when I see the Dr. Overall they mare very nice. Lisa runs the front office so well. Shes overloaded with work. But she handles it.
    1 person found this review helpful 👍

  • 1/5 Sherri HellCat (. 11 months ago on Google
    The fact that both times i have been there long wait, nurses listed all my meds and vitamins wrong and the NP was judging me for stuff i want even taking and they will charge for every little thing. When i got a new insurance they suddenly called me for chronic care management and didnt tell me i was being charged for it and billed my new insurance! Just got off the phone distuping it and the sup they had on the phone after she said bye was oh my god! I will not be going there anymore period, i rather got to Norton urgent care and wait 5 hours and get better treatment than keep going to Amins family practice, they do not care about their patients at all.
    1 person found this review helpful 👍

  • 1/5 William B. D. 1 year ago on Google
    This is a pharm, and the people are the cattle, little blank checks to bill bill bill, be prepared to be poked and prodded for any billing opportunity. Even when you make an appointment for a specific purpose they will test you for ebola if it’s covered. People need to stop putting up with this, it’s fraud - we are not a blank check, we are not billing opportunities god forbid something is actually wrong.
    1 person found this review helpful 👍

  • 1/5 Nae G. 5 months ago on Google
    Dr Amin and the nurse practitioners are only out to get your money it's been two days and now body called in my prescription but want to judge you

  • 5/5 Tolbert C. 1 year ago on Google
    Very pleasant experience, the staff made me feel relaxed and comfortable. They were very helpful and answered all of my questions with clear understandable language and not just medical terminology.

  • 1/5 Tina S. 1 year ago on Google
    Has not help me keeps sending me to other doctors that I can not get into having problems passing out and back pain and he keeps passing me off to others

  • 5/5 Keandra F. 1 year ago on Google
    I love this office even though I wasn’t with them I was with another clinic they still came out to check on me and my baby plus when you go they thoroughly check on you and don’t play love this office and I will continue to come out no matter what learned my lesson

  • 5/5 Nelly 1 year ago on Google
    I been coming to this doctor's office every since I was a little girl as a matter of fact Dr Amin delivered me and now I take my own children there I absolutely love him and think he is a wonderful Dr

  • 2/5 CindyCinlouky555 R. 1 year ago on Google
    The wait was terrible the nurse is rude. The only reason I stayed so long was I didn’t know of another place to go but I do now.

  • 4/5 Kocherra 1 year ago on Google
    I've been going to Dr Amin's since I was 19 years old on and off I know he cares about our health and all his other Care Centers are great too the Staff and I love 😘 the Dixie highway office is wonderful.

  • 2/5 Angela A. 2 years ago on Google
    Never seen the dr. and he does not write ANY prescriptions for narcotics. It seems everyone in this office is incompetent. They say they are gonna prescribe something and you never see it and they will refer you somewhere and never hear anything.

  • 1/5 Cheryl G. 2 years ago on Google
    Want to wait for hours? Get rude treatment? Have no one communicate with you? Then this is the practice for you. Appointment at 8:30am, still waiting .... And waiting and waiting.

  • 1/5 glenda w. 2 years ago on Google
    I was under medical care for several medical conditions. I and my pharmacist tried getting my allergy meds filled I was told I had to come in. I was seen monthly anyway. I developed a sinus and allergic rhinitis and took some over counter meds that showed a false positive on my drug screen and I couldn't be seen not would any one listen. They're answering service that confirms appointments told me to come in to see a different Dr that would write for my meds. Answering service is in India. I drove 3 hrs sat for 2. Pathetic service and you will be called a liar and assume you are on street drugs.


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