1/5 Bart G. 3 years ago on Google • 2 reviews
Really
bad
customer
service
this
morning:
I
called
to
ask
whether
I
needed
an
appointment.
I
was
told
to
come
on
in
by
whomever
was
on
the
other
line
(apparently
a
figment
of
my
imagination).
When
my
daughter
and
I
arrived,
I
was
informed
that
I
indeed
needed
an
appointment
in
order
to
be
seen
in
a
timely
manner.
Ok.
For
their
records,
I
let
them
know
that
I
had
been
told
otherwise
when
I
called
them.
No
apology.
No
"Sorry
for
the
inconvenience",
"It's
been
a
little
crazy
around
here
due
the
weather"
"We
must
have
misunderstood
you"',
etc.
Nada.
There
are
ample
examples
of
good
customer
service
replies
to
this
common
situation.
Both
the
physician
and
the
front
desk
person
assured
me
that
I
hadn't
call
this
office.
Ball
is
back
in
my
court.
I
had
come
in
for
help,
not
to
be
coldly
told
of
a
mistake
I
had
not
made.
I
told
the
physician
the
number
I
called.
She
said
that
was
the
wrong
number
and
recited
the
correct
number
back
to
me,
which
was
in
fact
the
same
number
that
I
had
called.
To
verify
this,
I
showed
them
the
number
on
my
phone
that
I
had
called
before
I
came
in.
I
was
told
a
few
more
times
that
in
any
case,
no
one
here
had
told
me
this
over
the
phone.
So,
apparently
they
are
letting
Kroger
customers,
employees
or
whoever
is
within
earshot
at
the
time
man
the
phones
while
they
are
in
back
examining
patients.
Customer
service
this
morning
was
very
poor.
Is
this
indicative
of
how
they
would
have
taken
care
of
me
once
in
an
examining
room?
Well,
because
of
this
encounter,
neither
I,
my
wife
nor
my
daughter
will
ever
find
out.
Business
101:
The
customer
is
always
right.
Especially
in
the
cases
in
which
they
are.
If
I
had
pulled
my
phone
out
and
found
that
I
had
dialed
the
wrong
number,
I
would
have
immediately
apologized
and
either
made
an
appointment
or
decided
to
go
somewhere
else
very
politely.
And
without
a
bad
taste
in
my
mouth.
3 people found this review helpful 👍