The Little Clinic image

The Little Clinic

Medical clinic Doctor Medical center Wellness center General practitioner Walk in clinic Pharmacy Urgent care center

😠 Really bad customer service this morning: I called to ask whether I needed an appointment. I was told to come on in by whomever was on the other line (apparently a figment of my imagination). When my daughter and I arrived, I was informed that I indeed needed an appointment in order to be seen in a... People often mention appointment, called, time, test, number, told, results, phone, minutes,


Address

3165 S 2nd St, Louisville, KY 40208, United States

Website

www.kroger.com

Contact

+1 502-883-7275

Rating on Google Maps

2.20 (20 reviews)

Open on Google Maps

Working Hours

  • Friday: 8:30 am to 7:30 pm
  • Saturday: 8:30 am to 5 pm
  • Sunday: 9:30 am to 4 pm
  • Monday: 8:30 am to 7:30 pm
  • Tuesday: 8:30 am to 7:30 pm
  • Wednesday: 8:30 am to 7:30 pm
  • Thursday: 8:30 am to 7:30 pm

Featured Reviews


Frequently mentioned in reviews: appointment (12) called (9) time (8) test (7) number (7) told (7) results (7) phone (7) minutes (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jason 2 years ago on Google • 72 reviews
    Waited with an appointment over 100 minutes for a vaccine shot. After 95 minutes an unexplainable event happened. The person who just walked up, got to go in and see the doctor with the sign in nurse. I wait over 100 minutes and someone who just walked up at 725 pm got to see the doctor before I did and I had an appointment for 6pm and I was early. Unbelievable. I guess I must come back to get my second shot but after that I will never use the little clinic again and I will tell everyone I meet never to use it again. I am a retail manager and I see lots of ppl, just saying.
    1 person found this review helpful 👍

  • 1/5 Thomas E. 1 year ago on Google • 5 reviews
    I scheduled an appointment for a sports physical post COVID for my son. In the online registration the day prior to the appointment i provided the details. When we get there they say they can't do this type of physical. I mentioned that they could have reviewed the notes and let me know ahead of time so we didn't waste our time coming there. His response was that wasting my time wasn't his problem. Terrible customer service. There's a reason they have the rating they do.
    2 people found this review helpful 👍

  • 5/5 Courtney H. 10 months ago on Google • 14 reviews
    Miranda Jones APRN was extremely helpful. I appreciate that she went over and beyond to make sure that I was not in any discomfort while at visit ran test rapidly in a professional manner. Miranda is very knowledgeable and patient while working her patients. I will recommend going to this Little Clinic on 2Nd street to see her if needed.
    1 person found this review helpful 👍

  • 5/5 Samantha H. 4 months ago on Google • 7 reviews
    Caitlin Birlingmair (NP) and Alex Willians (PCT) were both kind, respectful, and efficient. Wait time was three minutes tops (for computer data entry/confirmation) and my diagnosis was equally swift. Tests for sore throat were thorough, encompassing all current concerns of strep/flu/covid. A brief look also confirmed no tonsillitis. I walked in concerned that something would prevent me from performing upcoming concerts but I walked away assured that this cold will pass.
    1 person found this review helpful 👍

  • 1/5 Jana C. 2 months ago on Google • 38 reviews New
    I called and called and no pickup so I went there at FOUR pm on a Friday and they just had a “closed” sign… but there hours are until 7:30. Really frustrating

  • 1/5 BasedGoddess L. 2 years ago on Google • 8 reviews
    TL;DR in the last paragraph. The rest is just context. All the context, actually. Scheduling an appointment to get a COVID test was easy. While I was there I heard an announcement that there were a couple of left over vaccines (I assume from cancelled appointments) that would need to be used before they weren't viable and I thought that was pretty cool. That's a great way to get someone who otherwise may have not bothered to get the vaccine to go ahead and do it. You're already there. However. The poor experiences outweigh that positive. I was given instructions to park in a specific parking spot and call that number. I did. She told me to come inside. I called back to make sure she understood I had COVID symptoms and the sign said to remain in my car (in bold, capital, red letters). I used a kiosk to sign in--which wasn't wiped down and nothing was provided for patients to do it themselves after use. The testing itself went fine. The technician (I apologize if there is a more accurate title, but I'm not sure if the person I saw was a doctor or nurse, she never introduced herself) talked about the inaccuracy of the rapid test and that I would be required to take the PCR(?) test if the results of the rapid test were negative. She said it takes 2-3 days to get the results, but sometimes they get back as early as 24 hours. If it were positive I would get a phone call first. either way I'll receive an email with the results. I decided I should register/access the patient portal so when the results are available I'll have access. The practice it pulls up from the unique practice code is from Tennessee. That's not right. I try using the "Healow" app and hit the same wall. So I called The Little Clinic. She said it was because I was locked out for trying to log in too many times. That can't be so, I never got that far. I did my best to explain a few sentences at a time between slightly labored breaths. She apologized for not being able to help. All she could do was verify my info and let me know that my results were not in yet. I asked if she could provide the practice code for that particular clinic. She could not, which seems incorrect. Either she couldn't be bothered or she didn't know it and couldn't be bothered to ask. To be fair my brain is very foggy; as I am experiencing almost all of the COVID symptoms. (seriously, I've been working on this review for hours and I actually have someone transcribing this for me.) [Note from transcriber: Hello, there! No worries, we're still quarantining. We're doing this over the phone!] So here I am. Really hoping I don't get a phone call tomorrow but also concerned that if I don't I may never get my results. I'm exhausted and panicky as it is. Adding all this uncertainty is draining the last of my energy. If procedure changes (like that of the parking spot) or if you don't have information you should (the code to the practice at which you are employed); then something needs to be done. I am doing a lot better than some others experiencing symptoms. It is still plausible that I just have the worst sinus infection that I or any of my friends have ever seen. I can't imagine trying to go through what I went through this morning if I was having any more trouble breathing, or if I were more sore or fatigued than I am. Long story short; they have laxed all their procedures and failed to update instructions to patients. The way my issues were handled makes me feel like the The Little Clinic isn't concerned about COVID as long as they get paid.

  • 1/5 sara s. 2 years ago on Google
    Lina the receptionist was rude. Online status said they were not busy and welcomed walk-ins. But when we checked in, the computer said it would be a 7 hour wait. Lina irritatedly said she could only squeeze us in if an appointment did not show up.

  • 5/5 Natalie W. 3 years ago on Google
    I scheduled a visit to get a strep test. I was seen by a nurse almost immediately after I checked in. I saw a doctor within 10 minutes and everyone I interacted with was very friendly: nurse, doctor, and the woman who checked me in. They ran a strep test and prescribed me an antibiotic which was ready in 15 minutes at the pharmacy.

  • 1/5 Tony M. 3 years ago on Google
    They don't answer their phone. It was supposed to be 3 days for covid results and it's currently been 7 days with zero answers

  • 1/5 Corey J. 1 year ago on Google
    Nurse checking me in made me feel very unwelcome and basically unwilling to assist me even though I had an appointment

  • 5/5 Abdelazzim, W. 1 year ago on Google
    Clean,very fast, and helpful!

  • 5/5 Cathy S. 1 year ago on Google
    I made appointment on line, got in on time and out quickly. Very thankful for this little clinic they have been there every time I have needed them ❤

  • 1/5 Bart G. 3 years ago on Google • 2 reviews
    Really bad customer service this morning: I called to ask whether I needed an appointment. I was told to come on in by whomever was on the other line (apparently a figment of my imagination). When my daughter and I arrived, I was informed that I indeed needed an appointment in order to be seen in a timely manner. Ok. For their records, I let them know that I had been told otherwise when I called them. No apology. No "Sorry for the inconvenience", "It's been a little crazy around here due the weather" "We must have misunderstood you"', etc. Nada. There are ample examples of good customer service replies to this common situation. Both the physician and the front desk person assured me that I hadn't call this office. Ball is back in my court. I had come in for help, not to be coldly told of a mistake I had not made. I told the physician the number I called. She said that was the wrong number and recited the correct number back to me, which was in fact the same number that I had called. To verify this, I showed them the number on my phone that I had called before I came in. I was told a few more times that in any case, no one here had told me this over the phone. So, apparently they are letting Kroger customers, employees or whoever is within earshot at the time man the phones while they are in back examining patients. Customer service this morning was very poor. Is this indicative of how they would have taken care of me once in an examining room? Well, because of this encounter, neither I, my wife nor my daughter will ever find out. Business 101: The customer is always right. Especially in the cases in which they are. If I had pulled my phone out and found that I had dialed the wrong number, I would have immediately apologized and either made an appointment or decided to go somewhere else very politely. And without a bad taste in my mouth.
    3 people found this review helpful 👍

  • 1/5 Leah D. 1 year ago on Google • 2 reviews
    My mother took my 18 year old son to the LC for an asthma inhaler, my son has been there before but in a oxygen deprived moment for got his wallet. The girl at the desk was unnecessarily rude to my mom, this took place on 4/16/2022 around 2:40 pm at the Kroger at central station. People make mistakes. And y’all allow walk-ins so to not process the patient in a timely matter and then be rude about it is unacceptable.
    1 person found this review helpful 👍

  • 1/5 Biscuits & Gravy C. 4 years ago on Google • 2 reviews
    Went into the little clinic because I wasn’t feeling well for a few days. Thought it might be a cold, but just wanted to make sure it wasn’t the flu or anything too serious. After waiting for over an hour and then being skipped over as they let someone else in before me, I was finally seen. All I have is a cold, but they prescribed me a steroid and an antibiotic that is meant to treat a cough. I do not have a cough. Also, steroids aren’t meant to treat a cold. I find it deeply concerning that I, someone who has never been to med school or nursing school knows more about basic prescriptions than someone whose career greatly depends on this basic knowledge. I listed all of my symptoms and it was like Bryan Trent didn’t listen at all. His lack of knowledge could do much more harm than good. I will never be returning to the little clinic, until they hire someone who actually knows what they’re doing. If I could give zero stars I would.
    1 person found this review helpful 👍

  • 1/5 Kathy D. 1 year ago on Google • 1 review
    Had 2 walk ins go in front of me and I had a appointment and trying to tell me I have a viral infection. I said no it's a sinus infection. Well sent me home with steroids. She said if it dont get no better you can back. No not paying twice will never go back😡
    1 person found this review helpful 👍


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