1/5 Cassidy R. 4 months ago on Google
I'm
writing
this
review
because
of
the
manager
Adam.
I
worked
here
for
almost
a
year.
I
loved
my
coworkers
and
I
always
ended
up
buying
something
cute
for
my
cats.
The
only
thing
that
made
me
leave
was
the
manager.
If
you
see
him:
he's
a
tall
guy
on
the
outside
but
very
small
on
the
inside,
White
guy,
very
slim
I'm
only
writing
this
because
I
had
a
DoorDash
order.
I
don't
feel
comfortable
going
into
the
store
anymore
because
he's
very
hostile.
The
DoorDasher
needed
help
finding
something
and
didn't
speak
very
good
English.
So
he
gave
the
phone
to
the
manager.
Once
Adam
realized
it
was
me
he
hung
up
and
canceled
my
order.
He
refused
to
help
the
DoorDasher
so
he
just
left.
As
I
was
going
through
Google
reviews
I
wasn't
surprised
to
see
there
are
several
people
complaining
about
the
manager
and
about
getting
bad
fish.
Adam
struggles
to
keep
employees
so
he
struggles
to
have
coverage
on
the
floor.
Which
means
there
are
people
covering
the
fish
wall
that
have
absolutely
no
idea
how
to
take
care
of
fish.
(Customers
if
you're
starting
a
fish
tank
and
you
don't
know
what
you're
doing,
this
is
not
the
place
for
you
to
start)
if
an
employee
doesn't
know
something
they'll
Google
it
just
like
you.
Adam
also
struggles
with
educating
employees
about
how
to
sell
animals
safely.
He
has
no
problem
telling
a
customer
no
if
he
or
an
employee
doesn't
feel
comfortable
selling
them
the
animal.
The
issue
with
that
is
he
has
very
little
compassion
and
doesn't
want
to
educate
the
customer.
So
most
of
the
time
the
customer
would
just
come
back
into
the
store
when
Adam
is
not
working
and
get
the
animal
they
wanted.
I
also
witnessed
major
abuse
of
the
birds
in
the
back.
On
my
second
day
I
witnessed
another
employee
snatch
birds
out
of
her
cage
with
her
bare
hand
and
shake
them
in
a
box.
The
birds
will
sit
in
the
back
for
months.
One
in
particular
sat
in
a
back
room
for
8
months
before
putting
it
on
the
floor.
By
that
time
it
was
basically
crazy
from
having
little
interaction
and
being
around
other
stressed
out
birds
in
a
small
cage.
Customers
get
none
of
that
knowledge
before
you
buy
the
bird.
We
also
split
up
a
bonded
pair.
The
other
bird
basically
died
from
the
inside
out.
He
was
clearly
brokenhearted
and
none
of
that
information
was
given
to
the
customer
so
she
brought
the
bird
back
because
of
behavioral
issues.
There's
a
huge
lack
of
communication
at
the
store.
I
think
about
the
lack
of
care
animals
receive
every
day
and
it
makes
me
feel
so
sad
and
useless.
But
it
makes
me
furious
a
corporation
like
PetSmart
that
has
enough
money
to
take
care
of
their
animals,
is
so
oblivious
to
their
needs
before
they
reach
their
"forever
home"