Went here twice and they messed up the same drink twice. I ordered a mango dragon fruit and the worker put milk in it and it was awful. The other time I went I ordered the same thing and it was watery. I will not be going here anymore.

Amazing customer service is the first thing that comes to mind! This is the only Starbucks I’ve come to multiple times in Louisville. Even from living downtown its worth the drive. The one or 2 times my drink was wrong they had absolutely no problem in correcting it. Definitely would recommend and they make you feel like more than just a customer

Not a bad STARBUCK'S, fairly quick if you go early in the morning....friendly baristas, place gets packed the later it gets

This store is my mobile office. I meet all my people here. So I have appointments with and others who just show up. The atmosphere is brilliant and the service is like no other. I love the sugar free products.

Newer store. Nice but as you’d expect. Efficient but not friendly. It is What it is.

Very nice atmosphere. The only issue I have is getting to the restriction. The hallway is cluttered with large boxes as if the hallway is for storage. Both my sandwich and drink were excellent.

Drive through always quick and easy. Drinks are consistent every time. Service is fast and friendly

My favorite Starbucks in Louisville. My drinks are always made right and they usually don’t run out of stuff. 5/5 stars for me 😊

Fast service. Efficient. But slightly more expensive than the Starbucks locations I've been to at home in Miami. But very spacious.

Yummy Yummy Chocolate Mocha Cookie Crumble with a little extra ice and extra crumbles throughout the frappe! Strawberries and Cream Frappe. Great service

Best Starbucks in Louisville in my opinion. Everybody is great, prompt, friendly, and the place is clean.

This location has been pretty consistently good with both my drink and food. There's only been a time or two that I had any issue and they either fixed it or it wasn't a big enough problem to say anything. I'll definitely keep coming back to this Starbucks.

If you are a senior citizen in the Louisville, KY area, I want to warn you about the manager and staff at the Starbucks at 6460 New Dutchman's Parkway. The place is chaos. I went inside to order some food and ice coffee. The woman before me in line had made a group order for about 15 people. I paid and stood near the pick up place. I noticed that almost the entire staff was waiting on that women's huge order and the drive in. NO ONE communicated with the people in the store who were OLDER than the staff. They also served people who had texted in orders. They did NOT FILL the orders of people waiting in the store. After 15 minutes of watching people come in and get stuff to go AFTER I HAD ORDERED and the whole staff still waiting on the SAME woman. I stopped one young woman to ask when my order would be ready. She SNAPPED back at me,"You will just have to be patient!" I am a teacher. I said, "Do not talk to me in that tone of voice!" She and two other girls YELLED over the din at me, "You have to be PATIENT!" The manager came up to me to ask what was the problem. I said "I am a customer and their elder. They needed to show me respect. HE SNORTED and LAUGHED at me. I asked him why no one in the store was getting the orders of people in the store. . He asked me if I had used the same tone with staff,, and I said I do NOT have to answer any of your questions.. I said I am a customer. They were RUDE to me, and there was no sane system for waiting on customers In the store. He saidI could call the district manager to complain. I said I wanted my food then and there. I finally got it. I turned to go and he said "I want to talk to you!" I left the store and HE FOLLOWED ME INTO the PARKING Lot. Still yelling at me. I pulled out my phone to dial 911. He was in the parking shared by 3 other businesses. He said"Please Never come back to my store." Now that is physical intimidation and harassment. I said to him, "So Star Buck's policy is to harass old people?" I calledthedistrict manager but have not heard back but I will call regional now. THAT PLACE IS PSYCHO. Did not wait on one in-store customer. They taunt and harassed me for asking a logical question. Starbucks is WOKE and has closed 100s of stores. I hope they go broke! The Manager's name was Mike. I wish now that I had called 911.

This location is always the worst. Always something "wrong with their system". But never apologize, never tried to fix it, I've never gotten a refund. It's the closest to my work so I keep trying to give them the benefit of the doubt but today I've been here 25 minutes and they say they can't give refunds. Go somewhere unless you have time to wait.

Tim, you’re genuinely the best Starbucks employee I’ve ever encountered and your kindness will not be forgotten.

By far the best service. The nice young man at the drivethru made my day today—he has no idea what an awful day I’ve had so his kindness went a long way.

Not the friendliest or best customer service. We weren’t even greeted when we walked in to pick up our order and there were only about 3 customers total who were already sitting down. No one was in line and the 3 baristas just stared at us…

Great experiences when I have gone to this location. The drive thru people are nice and my drinks are made correctly. My only complaint would be the drive thru worker that must have just moved over from McDonald's, because after every item she asks, "is that it?"

They made the incorrect drink which happens, we’re human. However .. when they were told the correct drink, it was made as low quality as possible. It was blended drink and the matcha powder wasn’t even fully blended you could see the dark green stuck to the sides, not enough rice was used and it was also watery instead of the normal consistency.

I’m writing this review on behalf of my aunt who happens to be the biggest if not loyalest drinker of Starbucks. The fact that she buys several drinks a day is a testimony to her loyalty. This morning we went to this location because the one we normally go to is in the process of being remodeled. When we arrived she went in and was basically ignored and then once she made her request for her drink they not only got it wrong they basically chastised her for her order and then refused to correct their mistake! It was humiliating and embarrassing for her. My aunt is a throat cancer survivor and to be treated so dismissively has definitely made her sure that we will never go to that location ever again! What a shame! Giving you one star is not even what this place deserves!!

So kind and so clean! I accidentally ordered from the wrong location and they helped me so kindly and quickly despite being busy! Thank you!!! I wish I had cash do I could have tipped the correct location - I’ll make it up next visit.

Love whole bean coffee from here. I can bring myself to buy the other stuff but my daughter's love al the sweet drinks. The only other thing is the app isn't always right about what they have in stock.

I always have such a great experience here! I did an online order, got stuck in traffic, and they remade the drink when I get there so it’d be fresh!

Love this Starbucks! Always fast and the girls who work here are super sweet, always smiling ,🥰

Way over priced but I continue to visit them several times a week. Ordered a breakfast sandwich which should have had bacon 🥓 on it. Was shocked to see about a inch of bacon on the sandwich. If they ran out there could have told me

Nasty customer service. Rude employees every time I go there. Gives me the wrong drink after repeating it over and over. This Starbucks is literally right behind my house… I dread having to go there because of how nasty they are to me. I don’t know why Starbucks hires anyone off the streets it seems. Smh. Do better

I typically don't do reviews but I just wanted to say what a great experience I always have at this particular location. I can stop by once a week or once a month and the baristas always remember my name and my special order. They always have a smile on their face and it starts my day off great! Exceptional service and great coffee!

I'm convinced that this is the best Starbucks in Louisville!!! The staff is always friendly and I have never had an issue at this location. This Starbucks is not the closest to my work, but I would rather drive the extra distance for high quality service!

I had an amazing experience at the Dutchman’s Parkway store! The shift manager, Liz, was super helpful and knowledgeable. Every business should have a worker like her! 10/10 would recommend

Fast service I have seen never there are so nice I love it

I go to this Starbucks 5 mornings a week for probably 3 years. Absolutely the friendliest most helpful staff you can find in today’s world. I love their mixture of music. Highly recommend.