1/5 Rita R. 3 years ago on Google
I
have
visited
the
restaurant
several
times,
as
I'm
a
local,
and
I
must
say
that
the
quality
of
the
food
and
service has
declined
badly.
My
last
experience
was
so
frustrating
that
I
decided
to
leave
a
review.
I
wasn't
expected
to
be
treated
the
way
I
was
after
raising
my
concerns to
the
Hotel
manager.
The
quality
of
the
food
was
poor,
very
poor
to
the
point
I
had
to
send
one
of
the
dishes
back
as
it
wasn't
edible.
I
took
my
family
out
for
lunch
and
they
all
complained
and
shared
their
disappointment
with
the
food
served
at
extremely
high
prices.
I'm
happy
to
pay
for
quality
but
I
don't
accept
being
ripped
off.
On
top of
that,
we
were
served a
traditional
sausage
(alheira)
that gave
us
all
very
bad
indigestion
and
we
ended
up
in
the
pharmacy
later
that
day.
After
raising
all
these
concerns to
the
Hotel,
the
response
was
extremely
slow,
defensive,
and
unapologetic.
Until
now,
I
have
not
received
an
apology for
the
episode
shared
or
any
kind
of
solution
or
compensation for
the
terrible
lunch
we
had.
The
staff
is
arrogant
and
not
professional
at
all.
Does
not
know
how
to
deal
with
complaints.
Very
disappointed as
I
was
a
big
fan
of
their
project.
The current
crisis
might
be
affecting
your
business,
but
your
attitude
will
kill
it.
Respect
your
customer's
opinions,
act
professionally and
offer
solutions.
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