1/5 Nelson N. 4 years ago on Google
(Translated
by
Google)
After
all
things
are
not
what
they
seem.
The
Hospital
bets
on
image
rather
than
efficiency
at
the
human
level.
There
was
no
pro-activity
by
the
hospital
receptionists
in
assisting
several
incoming
and
confused
patients
in
ticketing
both
to
pay
and
to
enter
even
though
the
reception
desk
was
2
meters
away.
Active
listening
to
doctors
and
screening
(and
here
I
understand
that
patients
and
people
can
express
themselves
badly)
is
not
the
best
as
there
are
often
reports
of
misguided
medical
observations
that
trigger
tests
that
have
nothing
to
do
with
the
problem.
that
people
have
by
eventually
taking
exams
that
aren't
necessary.
I
understand
that
it
is
a
"health
service"
has
the
word
service,
but
mechanized
argumentation
resembles
bank
or
callcenter
scripts
removing
some
human
character
that
hospitals
should
have.
It
is
nonetheless
a
clean,
clean
space
with
good
accommodation
and
is
undeniable
being
excellence
in
this
regard.
Multicultural
environments
have
more
problems
in
communication
and
interpretation
and
may
trigger
some
errors
of
evaluation
and
misunderstandings,
I
noticed
that
some
problems
could
also
come
in
this
sense,
something
to
improve
for
a
better
understanding
among
all.
___
After
all
things
are
not
what
they
seem.
The
Hospital
bets
to
much
on
the
image
of
efficiency
at
the
human
level.
There
was
no
pro-activity
by
the
hospital
receptionists
in
assisting
a
number
of
incoming
patients
who
were
confused
ticketing
(paying
and
entering)
even
though
the
reception
desk
was
2
meters
away.
The
Active
Listening
of
doctors
(and
here
I
understand
that
patients
and
can
express
themselves
badly)
is
not
the
best,
since
there
are
often
reports
of
misguided
medical
observations
that
trigger
tests
that
have
nothing
to
do
with
the
problem.
Lack
of
empathy,
mechanized
argumentation
resembles
bank
or
callcenter
scripts
removing
some
human
character
that
hospitals
should
have.
It's
clean,
have
clean
space
with
good
accommodation
and
this
is
undeniable
being
an
excellence
in
this
regard.
Multicultural
environments
have
more
problems
in
communication
and
interpretation
that
could
trigger
some
errors
of
evaluation.
I
noticed
that
problem,
this
could
give
a
lot
of
problems
at
evaluation.
(Original)
Afinal
as
coisas
não
são
o
que
parecem.
O
Hospital
aposta
mais
na
imagem
do
que
na
eficiência
a
nível
humano.
Não
existiu
nenhuma
pró-actividade
pelas
recepcionistas
do
hospital
em
ajudar
diversos
doentes
que
entravam
e
estavam
confusos
na
bilhética
tanto
para
pagar
como
para
dar
entrada
no
mesmo
sendo
que
o
balcão
da
recepção
estava
a
2
metros
de
distância.
A
escuta
activa
dos
médicos
e
da
triagem
(e
aqui
compreendo
que
doentes
e
as
pessoas
se
possam
expressar
mal),
não
é
a
melhor
já
que
não
raras
as
vezes
existem
relatos
de
observações
médicas
equivocadas
que
desencadeiam
exames
que
nada
tem
a
ver
com
o
problema
que
as
pessoas
possuem
acabando
por
fazer
exames
que
não
são
necessários.
Entendo
que
seja
um
"serviço
de
saúde"
possui
a
palavra
serviço,
mas
a
argumentação
mecanizada
lembra
guiões
de
bancos
ou
de
callcenter
retirando
algum
carácter
humano
que
os
hospitais
deveriam
ter.
Não
deixa
de
ser
um
espaço
asseado,
limpo
e
com
boas
acomodações
é
inegável
sendo
de
excelência
nesse
sentido.
Ambientes
multiculturais
possuem
mais
problemas
quanto
à
comunicação
e
interpretação
podendo
desencadear
alguns
erros
de
avaliação
e
desentendimentos,
notei
que
alguns
problemas
poderiam
advir
também
nesse
sentido,
algo
a
melhorar
para
um
maior
entendimento
entre
todos.
___
After
all
things
are
not
what
they
seem.
The
Hospital
bets
to
much
on
the
image
than
efficiency
at
the
human
level.
There
was
no
pro-activity
by
the
hospital
receptionists
in
assisting
a
number
of
incoming
patients
who
were
confused
ticketing
(paying
and
entering)
even
though
the
reception
desk
was
2
meters
away.
The
Active
Listening
of
doctors
(and
here
I
understand
that
patients
and
can
express
themselves
badly)
is
not
the
best,
since
there
are
often
reports
of
misguided
medical
observations
that
trigger
tests
that
have
nothing
to
do
with
the
problem.
Lack
of
empathy,
mechanized
argumentation
resembles
bank
or
callcenter
scripts
removing
some
human
character
that
hospitals
should
have.
It's
clean,
have
clean
space
with
good
accommodation
and
this
is
undeniable
being
an
excellence
in
this
regard.
Multicultural
environments
have
more
problems
in
communication
and
interpretation
that
could
trigger
some
errors
of
evaluation.
I
noticed
that
problem,
this
could
give
a
lot
of
problems
at
evaluation.