2/5 Mel G. 1 year ago on Google
Overall,
a
disappointing
experience
and
we
would
not
recommend
it.
While
touted
as
a
five
star
resort,
the
general
experience
is
more
that
of
a
dated
four
star
hotel.
We
want
to
be
as
balanced
as
we
can
in
our
review
so
that
it
is
useful
to
fellow
travelers.
With
that
in
mind:
The
Pros:
1.
The
grounds
within
the
estate
are
well
designed
and
beautifully
maintained.
2.
The
rooms
are
generously
sized
and
comfortable.
3.
The
entire
resort
is
clearly
geared
towards
children,
from
the
baby-proofing
designs
to
the
children’s
facilities.
(It’s
hard
to
imagine
why
anyone
would
stay
here
if
they
weren’t
bringing
their
kids.)
4.
The
gym
and
pool
facilities
are
adequate,
while
not
being
exceptional.
The
Cons:
1.
With
the
exception
of
certain
individuals,
the
general
service
culture
did
not
shine
through.
For
example,
in
their
online
check-in
process,
we
stipulated
an
early
check-in
at
12pm
to
accommodate
our
infant’s
midday
nap.
Having
concluded
the
check-in
process
we
did
not
receive
any
further
comms
from
the
hotel,
leaving
us
to
assume
that
there
were
no
issues
with
our
requested
check-in
time.
On
arriving,
the
receptionist
challenged
us
initially,
telling
us
that
they
don’t
guarantee
early
check-ins.
All
this
in
the
midst
of
managing
a
clearly
frustrated
infant,
crying
loudly
in
the
lobby.
They
eventually
found
a
solution
for
us,
but
we
could
have
avoided
the
initial
friction
-
it
set
a
terrible
tone.
There
was
also
no
one
at
the
entrance
to
welcome
us
or
help
with
our
bags.
2.
Wi-Fi.
The
wifi
experience
was
patchy
and
slow,
especially
in
the
rooms.
The
hotel’s
excuse
was
that
they
were
experiencing
general
problems
with
their
wifi.
One
wants
to
be
forgiving
but
in
reality
guests
have
a
reasonable
expectation
that
these
kinds
of
issues
don’t
occur
during
their
stay,
especially
at
a
5
star
hotel.
3.
Air-Con.
We
struggled
to
get
to
get
the
aircon
to
work
in
our
room.
The
staff
were
helpful,
but
the
solution
involved
a
technician
coming
to
our
room
at
22:30
with
a
ladder.
Again,
we
could
see
that
the
individuals
were
trying
to
be
helpful,
but
these
kinds
of
things
just
shouldn’t
happen
as
a
so
called
five
star
resort.
4.
The
gym.
While
the
equipment
was
acceptable,
the
gym
and
spa
area
in
general
were
a
little
sad.
Aircon
didn’t
work
in
the
gym,
there
was
no
Sanitiser
or
cleaning
materials.
There
was
never
a
receptionist
at
the
spa
area
and
the
gym
was
poorly
maintained
-
lots
of
sweat
marks
all
over
the
floor;
questionable
sanitation,
etc.
5.
General
lack
of
attention
to
detail.
This
is
a
little
more
abstract,
but
we
just
felt
that
there
was
a
lack
of
the
small
things
that
make
for
a
truly
memorable
five
star
experience.
For
example,
no
complimentary
items
in
the
room,
like
water;
no
special
turn
down
service;
some
of
the
basic
equipment
like
bicycles
we
not
complementary,
in
fact
they
were
exorbitantly
priced.
Nothing
big
on
its
own,
but
all
adding
up
to
a
sub-par
experience
that
ironically
wouldn’t
cost
the
hotel
very
much
to
get
right.
Bottom
line:
unless
you
have
children
between
3
and
9,
and
you
don’t
mind
any
of
the
issues
we
listed
above,
then
we
would
not
recommend
this
to
you.
Rather
stay
in
a
genuine
five-star
venue
if
you’re
going
to
that
expense
in
any
event
-
they
generally
have
amazing
kids
facilities
anyway.