4/5 Eva L. 4 years ago on Google
We
would
like
to
thank
your
staff
Tommy
Ma
for
helping
us
with
an
upgrade
of
the
room.
The
room
itself
was
really
exceptional,
easily
one
of
the
nicest,
if
not
the
nicest
my
friend
and
I
has
stayed
in,
with
2
toilets
and
an
extremely
huge
bathroom.
The
room
service
was
also
fast
and
thorough,
and
for
that
we
are
very
grateful.
However,
we
were
disappointed
by
the
inability
of
the
door
staff/valet
to
help
us
call
for
a
taxi.
We
thought
that
a
taxi
could
be
easily
arranged
at
the
conciege
or
by
the
staff
at
the
door
as
it
says
online
taxi
service
queue.
Unfortunately,
we
were
not
assisted
throughout
our
2
days
stay
with
taxi
booking,
and
had
to
wait
outside
for
a
cab,
which
can
be
difficult
to
come
by
since
most
use
Didi,
but
as
foreigners
we
do
not
have
access
to.
The
breakfast
spread,
though
has
a
good
selection,
was
also
lacking
in
terms
of
not
being
kept
warm
enough
for
the
cooked
food
section,
the
scrambled
eggs
and
omelette
were
also
too
dry
and
is
the
worst
I
have
ever
eaten
in
hotel
breakfast.
Isn't
scrambled
egg
suppose
to
be
moist,
with
butter
and
cream,
not
dry
and
crumbly?
My
friend
and
I
therefore
enjoyed
the
salad
and
fruits
section
the
most,
which
is
unfortunate.
Overall,
we
did
enjoy
our
stay
at
Shangri
La
but
felt
that
there's
still
some
services
that
are
lacking,
that
my
friend
and
I
were
expecting
from
a
five-star
hotel
at
Shanghai's
central
business
district.
I
am
hoping
that
our
next
stay
here
will
be
more
fuzz
free
with
the
taxi
booking
(which
is
a
very
basic
service,
one
that
even
a
hotel
we
did
not
stay
in
helped
us
with
during
our
travels
in
Shanghai)
and
better
breakfast
food.