1/5 André A. 2 years ago on Google
IKEA
not
assuming
transport
costs
for
faulty
product
Dear
gentlemen
(and
possible
future
clients),
I
have
been
a
client
of
IKEA
for
a
couple
of
years.
I
must
have
spend
around
1000-2000EUR
so
far
in
your
shop.
Recently,
I
have
bought
a
mattress
from
the
MORDEGAL
brand,
which
after
unpacking
it
and
unrolling
it
from
its
package,
I
noticed
had
some
manufacturing
defects.
Now,
the
mattress
expands
after
coming
out
of
the
package,
I
can
no
longer
bring
it
myself
to
the
store
on
my
car,
it's
too
small
for
that
effect.
Frustratingly,
after
contacting
IKEA's
client
service,
IKEA
will
not
assume
the
transportation
costs
back
to
the
store.
I
have
to
pay
IKEA
to
organize
the
transport,
or
I
need
to
bring
myself
the
defective
product
back
to
the
store,
renting
a
van
that
costs
1/2
the
price
of
a
mattress
for
1/2
day.
This
makes
absolutely
no
sense
to
me.
Additionally,
client
service
online
is
unresponsive
and
of
very
limited
use.
As
such,
I
must
say
that
you
have
lost
a
client.
I
have
been
investing
in
higher
priced,
quality
Belgian
brands
for
furniture
and
kitchenware,
and
I'll
extend
that
to
mattresses
and
other
items.
From
me,
you'll
not
see
another
cent.
Best
regards.