One staff member was lovely the rest were full of attitude. It took 10 minutes to seat us. When we were seated we went to the bar to order dinner, 3 carvery and a burger. All three carvery were finished before the burger made an apperance. One of the party ordered desert, which took 40 minutes to come and the waitress dropped it on the table and had attitude once again.

Had lunch with friends at Craig house. We were given a very warm welcome from the host Natalia on arrival and the customer service remained excellent throughout our visit. The food was excellent and very good value for money. Definitely recommend!

Our 2nd visit here and it was just as good as the 1st. The staff make this place work to perfectly. Very friendly and helpful 👌 🙂 the food is amazing and arrives not long after ordering. The menu offers a wide range to please everyone. Recommended 💯 enjoy. 😀👍

Food was standard, place looked clean and we were well attended to, staff were polite and helpful.

Go to iceland instead, will be better and cheaper, been there tonight...never had worse experience in a Pub/restaurant...service 0! What i believe was the supervisor or shift leader and she greeted us with sad and kind of annoyed face pointing out the worst table even if place was quiet and half empty, we never saw a smile or anything similar...i ordered at the counter and the guy that didn't know what he was doing, sure I've been overcharged and order was bit wrong as i asked for a upgrade of size and never got it, but i do believe that i paid for it, but not receipt given...he made a cocktail...no words to explain how, my girlfriend drank it don't even know how...no smile and such a sad face that was suggesting to leave, even though, decided to stay and give it a try. Food 2! Sad presentation and poor portions, ordered a smothered plate...half was wrong and overcooked...still arrived to the table and again the lassie not even said what the was in the plate...2 of them looking the same apart the sauce...no checkback, no customer service...very sad experience, especially with having a venue that it can be quite nice...definitely first and last visit!

We have been here before but never experienced this level of bad service. Staff did their best but food delivery was really bad. Half our table had finished their food before the other half got theirs. Then we had to ask a member of staff for the rest of our puddings. As I said, staff did their best, but service was really bad. I will return but only when I hear that it's improved.

The meals seem to be cut down in size. Service wasn't bad but it's the staff seem to be getting younger. My pudding was very small compared to what I had last time I was there. Also there seems to be a lot of change in management. Why is there such a lot of change over , in Craighouse.

If you want value for money, usually some deal or voucher makes a trip the brewers fayre worthwhile. The food is ok, the service is terrible and often rude. In the past I've needed to wipe my own table.