Disgusting attitude from staff. The people that are in the entrance are supposed to be welcoming. Don’t feel that at all, they are rude and intolerant. Worst gym experience I had.

(Translated by Google) I look forward to the change to basic fit, one of the only, if not the only one who still resists despite exorbitant prices! (Original) J'attends avec impatience le changement vers basic fit, un des seuls, si ce n'est le seul qui résiste encore malgré des prix exorbitants!

(Translated by Google) They came with my husband to inspect and familiarize themselves with the terms of membership of this club. The entrance to the club is only with membership cards. The door was opened by a disgruntled woman administrator, who was clearly not happy with new clients. Instead of "hello," she pointed out in a rude tone that entry is only by membership cards. The conversation was uninformative and unpleasant. They clearly do not need new clients. There is absolutely no desire to return. (Original) Пришли с мужем осмотреть и ознакомиться с условиями членства этого клуба. Вход в клуб только по членским карточкам. Открыла дверь недовольная женщина администратор , которая явно была не рада новым клиентам. Вместо "здравствуйте " она указала грубым тоном , что вход только по членским карточкам. Разговор был неинформативный , неприятным. Новые клиенты им явно не нужны .Возвращаться совершенно нет желания

(Translated by Google) They have rather enough machines, but receptionist (short, plump woman with dark hair) very very disrespectful and cheeky. I saw myself how a customer was justifying herself in front of - she is a buddy of gave her a argument, and because she didn't like that he was right she accused him, completely irrelevant that he was already more than 2 hours in the room (which was not the case) so that she could throw him out and shut up. Also I know a lot of people around me who have commented a lot about her rude behavior and that if she continues like this they will go to jims. It's a shame for the basicfit group which is doing a good job overall. Club to avoid! (Original) Ils ont plutôt assez de machines , mais receptionniste (femme petite, dodue avec cheveux noirs) très très irrespectueuse et effrontée.J'ai vu moi-même comment un client était en train de se justifier devant-elle est un copain de lui donnait un argument , et parce qu elle n'aimait pas qu' il avait raison elle lui a accusé , complètement hors sujet qu'il était déjà plus que 2 heures dans la salle (ce qui n'était pas le cas) pour qu' elle puisse le jeter dehors et qu' il se taise. De plus je connais beaucoup de gens dans mon entourage qui on fait de nombreuses remarques sur son comportement impoli et que si elle continuera ainsi ils vont aller au jims. C'est vraiment dommage pour le group du basicfit qui fait dans l'ensemble un bon travail. Club à éviter !

(Translated by Google) Real bandits! (Original) Des vrais bandits!

Large hall on two floors with good spaces between the different training machines. Free Parking lot available

After years of training in Basic Fit this was my first really bad experience with a recepsionist named Adriana, she told me if I come too late (3mins....) again she will block my account ? After minutes of yelling I just left. Family of me had some bad situations with her too in Gasperich.... Please make changes .....

The employee named Adriana takes the fun out of the training with her penetrating questions and statements. The way she deals with customers is unacceptable Please train this woman because I am not the first to have problems with her. The woman is already unpopular in Gasperich and now the same thing is starting in Sandweiler ... It only damages the reputation of Basic Fit. Thanks in advance

(Translated by Google) A shame! Having been billed during the Lockdown due to Covid, we terminated our contract in May. In view of the current circumstances, we no longer wanted to go to the gym, which most people will understand. Today (October 23, 2020) we receive a reminder letter for non-payment since our termination WITH confirmation. We call the displayed number +352 27874047 and a woman answers us after 8 calls with an average wait of 6 minutes. 1:47 pm I explain our problem and my annoyance due to this absurd situation. This woman started assaulting us and talking badly to us knowing we needed help. No professionalism, total lack of respect and on top of that she absolutely wouldn't let us place one! Finally, this woman not wanting to listen to me, the nervousness began to take over because she was not listening at all to what I was saying to her. By telling her to stop yelling at me, she threatened to hang up on me if I continued to speak !!! I told her her behavior was unacceptable and she muted me from where I could hear her openly laughing at me and insulting me. I am outraged that such people can be in direct contact with clients. I hope someone from the administration reads my message and punishes this horrible and disrespectful employee. (Original) Une honte! Ayant été facturé pendant le Lockdown dû au Covid nous avons résilié au mois de mai notre contrat. Au vue des circonstances actuelles, nous ne voulions plus aller en salle de sport, ce que la majorité des personnes comprendra. Aujourd'hui (23 octobre 2020) nous recevons une lettre de rappel pour non paiement depuis notre résiliation AVEC confirmation. Nous appelons le numéro affiché +352 27874047 et une femme nous répond après 8 appels avec une attente de 6min en moyenne. 13h47 j'explique notre problème et mon agacement dû fait à cette situation absurde. Cette femme a commencé à nous agresser et à mal nous parler en sachant que nous avions besoin d'aide. Aucun professionalisme, manque de respect total et en plus de ça elle ne nous laissait absolument pas en placer une! Pour terminer, cette femme ne voulant pas m'ecouter, l'énervement a commencé à prendre le dessuscar elle n'ecoutait pas du tout ce que je lui disais. En lui disant d'arrêter de me hurler dessus, elle menacé de me raccrocher si je continuais de parler!!! Je lui ai dit que son comportement était inadmissible et elle m'a mise en sourdine d'où je pouvais l'entendre se moquais ouvertement de moi en m'insultant. Je suis outrée que des personnes comme telles puissent être en ligne directe avec des clients. J'espère que quelqu'un de l'administration lira mon message et qu'il sanctionnera cette horrible et irrespectueuse employée.

(Translated by Google) Do not go! (Original) N' y allez pas!

(Translated by Google) 2 years subscription at home and extremely disappointed with the service and the team the more the days went on the more the club deteriorated healthcity (80 euros per month) which becomes worse than a basicfit (20 euros per month) ... alone the coaches raised the level ... victim of an accident with my arm I could not pair of sports ... with proof and more than 2 years of loyalty they hit me with "you pay the remaining months + costs "... I strongly advise against this club .... (Original) 2 ans d'abonnement chez eux et extrêmement déçu de la prestation et de l’équipe plus les jours avançaient plus le club se dégradait healthcity (80euros par mois) qui devient pire qu'un basicfit ( 20 euros par mois) ... seul les coach relevaient le niveau... victime d'un accident avec mon bras je ne pouvais paire de sport... avec un justificatif et plus de 2 ans de fidélité ils me font le coup du "tu paye les mois qui restent + frais de dossier" ... je déconseille fortement se club....

I would have given it 4 despite the following The machine in the picture attached have been broken for at least one month and half The right side of the main door is out of order for at least 2 months It’s just tell you they don’t follow up I have to say all the rest is okay

Basic-fit is a mafia-like organization with poor taste for customer service! Where to begin? They sent an email to freeze the contract while the club was closed, then the payment started automatically when the club reopened. They do that because they know you can cancel the contract free of charge in case of "force majeure" (covid) if there is no club within a 5 km radius of your club of reference. But it's a trick, because in their terms and conditions there is nothing written about freezing a contract, and the email they send mentions the minimum, that's left for interpretation. Furthermore, customer service will interpret bits of the terms and conditions individually, such as "no reimbursement if you don't use your contract" or "right to cancel within 30 days", which contradicts the covid situation. In any case the chat agents are clueless, liars, and incompetent. They tell me a supervisor will contact me by email because they can't answer my questions relative to the terms and conditions. I wait 2 months and receive nothing. Service is refused, bills are adding up, and possibility to send a more official complaint expires while waiting for nothing. They pretend they have sent emails after a request for info, when they have not. They are rude, they close the chat box without answering questions or answering besides the point, till you are left with only 2 options, pay your fees and complain about customer service, in the hopes that this will change something. When I was here and asked the staff to inform people about proper mask wearing she said she can't handle everybody, insinuating that it's my responsibility to tell people to wear their masks. Another reason why I see no point paying my fees. Maybe it was that Adriana everyone is complaining about. Under these inhumane circumstances, there is a 3rd option. You will wish that I will not have been your customer! The power can shift to the people in so many creative ways.

Nice well-equipped gym with many kinds of equipment you could possibly wish for. Its location is good, next to Aldi supermarket, Action and several other outlets. Parking is plentiful. Staff - the lady at the reception is always smiling and welcoming.

The gym itself is great but if you ever want to stop going to Basic-Fit you will be forced to continue paying for 3 more months even if you do not (want to) go there anymore. You can not stop your contract in the month you decide to go, you have to pay them 3 additional months for...nothing at all. I see this as legal robbery, in 2022 you should be able to stop using a service and if you stop using it also be able to stop having to pay for it. They already have a special fee that you have to pay whenever you subscribe to incentivize you to not stop the subscription (because then you would have to pay it again if you re-subscribe) so this additional measure is just counter-productive and completely anti-consumer. I will definitely never go to this gym again and I will never recommend them just because of this needlessly greedy decision.

(Translated by Google) Poor value for money. Too many machines broken down too long. Turkish bath out of order, bulb not working in the sauna for several weeks. No owner's investment for this declining club. Only positive: pleasant staff. (Original) Mauvais rapport qualité prix. Trop de machines en panne trop longtemps. Bain turc hors service, ampoule qui ne fonctionne pas dans le sauna depuis plusieurs semaines. Aucun investissement du propriétaire pour ce club qui est en déclin. Seul point positif: personnel agréable.

To expensive for what is in the gym not a lot to choose from and it’s 93 a month 👎👎👎 very over prices I’d rather go basic fit

Fantastic BasicFit in Sandweiler, with a great layout and a wide selection of machines / rooms / areas. Easy 24h access and easy parking.

good machines, looks small from outside but it's actually on two floors and the space inside is well optimized. maybe it just lacks parking lots, but it's open 24/7. kind staff, btw, but they're not on duty by night.

a great space and machines, but what I dislike is the temperature of the room. gym needs to be cool and pleasant in summer. please turn on the air conditioners

I usually like more other Basic fit branches in luxembourg but this one is so crowdy and the machines are so tight to each other. More space is a must.

Nice public and staff. Well equipped and clean. Strategic location. Fair pricing. Music too loud sometimes, but definetly not an excuse not doing your training job!

Nice place to train, when it's not really busy!

Half of the Equipment in the Gym is in bad condition or old. Showers in the lockerroom aren't state of the art...

Great training place, a good variety of free weights and machines, not very crowded

Das Fitness ist geräumig und mit fast allem ausgestattet, was man braucht. Leider waren die Duschen alles andere als sauber! In den Frauenduschen hatte es sogar kleine schwarze Würmer, welche sich bewegten. Das ist für mich ein absolutes No Go!

(Translated by Google) Not very friendly compared to the old establishment but the price makes up for it. Low cost place, low services. (Original) Peu convivial comparé à l ancien établissement mais le prix compense cela. Low cost place, low services.

Big gym, it can get busy at times for instance at 7pm on a working day. Machines are in good condition. Good value for money and really appreciate the 24/7 accessability.

Good equipments, but the environment is crazy. The music is terrible and extremely loud! Don’t forget your headphones, otherwise don’t go.

I have been billed TWICE every month and the hassle it takes to run after the reimboursment is ridiculous Also not very friendly or motivated people there staff wise Avoid if you want an actual gym and if you like your money

It's a big gym, but feels like there is not enough equipment for some muscle groups and it smells really bad most of the time. Anyway it's good enough to do your workout routine at reasonable price!

I tried them all and this is the best club Basic-Fit in Luxembourg, other can take example.

Finally a gym with more than 1 squat rack. It can get a little bit busy on the evening but overall it’s a good gym close to the airport.

Very quite & picturesque place with good transport services across Luxembourg. It's worth mentioning here that all public transport within Luxembourg (Train / Tram & Bus services) are FREE...:)

Generally not so crowded, very clean and the stuff is always nice. The traffic might be complicated sometimes but you can always find a oarking spot easily.

Basic fit gefällt mir sehr gut. Angenehmes Konzept, gut ausgestattet und sehr gepflegt. Leider ist dieses Studio mit Matrix Geräten ausgestattet die meiner Meinung nach größten Teils einfach nur Schrott sind. Andere Filialen haben da wesentlich bessere Technogym Geräte

The Basic-fit in Sandweiler is good because there are lockers which can actually be locked! But I mainly go to Basic-Fit in Strassen Luxembourg and all the lockers their are broken. So your personal items will never be safe. I reached out to the customer service but no reply. For this reason I have to write a bad review again in hope to soon receive some new lockers in the Basic fit in Strassen Luxembourg or at least a reply from their side.

Sometimes having issues with water and you don’t have hot water to take Shower but other than that it’s perfect

Nice New gym belonging to the basic fit franchise. Fast service and respecting thoroughly the hygiene. It is very tidy which is not usual for a cheap gym. Not 5 stars because I could not refill my tap water because the water tap was not working.

Every machine you could want, lots of free weights and great cardio facilities. Also ridiculously cheap. What more could you want!!!!

(Translated by Google) I recommend it to everyone. (Original) Je le conseille à toutes et à tous .

(Translated by Google) Best Basic-Fit in Luxembourg! (Original) Meilleur Basic-Fit du Luxembourg !

(Translated by Google) Nice gym, super complete, uncrowded, new and clean equipment, there really is everything. Super recommended (Original) Bella palestra, super completa, poco affollata, attrezzi nuovi e puliti, c'è davvero tutto. Super consigliata

(Translated by Google) Top like every time (Original) Top wie jedes mal

Great

(Translated by Google) A super clean center unfortunately the shared showers, it is prohibitive for me. (Original) Un centre super propre malheureusement les douches communes, c'est rédhibitoire pour moi.

(Translated by Google) Equipment and services at the top, cleanliness is also a plus the reservation system allows to have a room never overloaded (Original) Équipements et services au top , la propreté est également un plus le système de réservation permet d'avoir une salle jamais surchargé

(Translated by Google) Spacious, clean, welcoming staff! This Basic fit is very pleasant (Original) Spacieux, propre, personnel accueillant ! Ce Basic fit est très agréable

Improved since basic fit took over

Nice gym:) Not very crowded, lots of machines and affordable

(Translated by Google) Finally training again 😀😀😀 very clean and very friendly staff 🙂 (Original) Endlich wieder am Trainieren 😀😀😀 sehr sauber und sehr freundliches Personal 🙂

Cheap price, good machines, good classes. Open 24h a day. Showers are very basic but for this price you cannot complain.

(Translated by Google) Very good room, large spacious and not crowded. (Original) Très bonne salle, grande spacieuse et pas trop de monde.

Club was fully refurbished in november 2019 and changed their price policy drastically. Overall price quality ratio is good, strength training machines are brand new and opening hours fit my needs. Avoid between 16h and 20h since it can get overcrowded.

Cheap, new and great opening times ! I haven't tried the classes yet as I usually only go for cardio and use the strength machines. It just opened recently, so everything is very new and they also changed the opening times which is perfect !

(Translated by Google) I find this room warm with a lot of loyal customers that we know for years ..C is always with the smile that I like to go back to this room .. I regret the bad comments .... (Original) Je trouve cette salle chaleureuse avec bcp de clients fidèles que l on connaît depuiis des années ..C est toujours avec le sourire que j aime rentrer dabs cette salle .. Je déplore les mauvais commentaires ....

Large training rooms, and new equipments unbeatable for the price.

(Translated by Google) The level of benefits has been declining for some time. Nevertheless, the staff is pleasant and the coaches are rather professional. The courses are of quality, as soon as there are too many people and the equipment (the weights for group lessons) would benefit from being renewed. (Original) Le niveau des prestations en baisse depuis quelque temps. Néanmoins, le personnel est agréable et les coachs sont plutôt professionnels. Les cours sont de qualité, dès fois il y a trop de monde est les équipements( les poids pour les cours collectifs) gagnerait à être renouvelés.

My personal trainer is great and this is the only reason why I am a member at this gym. Very basic and dated

Needs deep renovation, and competition bids the same for way less, had been customer for 10years and decided to change for the competition as not competitive anymore.

Good day to day gym, all the security measures in place. Good selection of machines and free weights