Booked our honeymoon through this office. Holiday got cancelled 1 day before setting off. We got a new holiday which was then cancelled as we were boarding the plane. Contacted the office, absolutely no help what's so ever, landed in mexico with no holiday, no support. The customer service are no better, still not resolved. All these companies offer the same holidays, stay away from this one and go somewhere else. If anything goes wrong they will wash their hands of you.

Spent 3hours 15mins in this shop trying to book a holiday to Disney while they achieved nothing. Got home and rang Virgin Holidays direct who sorted it out in 10 minutes: All the flight seats we wanted were available all the time. All this was after we rang the day before and she assured us she would be all ready to book it. We will never go in there again

A Brilliant Way to Book a Holiday. The Virgin Store is a Great Experience, it's like having a drink with a friend , discussing options and ideas for your next vacation. It was relaxed and very informative with no hard sell. We had a laugh, a drink and snacks, and came away with our Dream Package .....I will never book a Major Vacation online again.

Jess is specifically brilliant, so many of the staff have been fantastic. Always really invested in what you want and need. Weve booked many holidays through them and have always been thrilled with the care and attention they've put into everything we need - especially as Disabled people. Can't thank them enough!

Very helpful staff who were very friendly and attentive. I have flown with Virgin before and they were fantastic.

The staff were so lovely in this store, service with a smile and that was so nice to see.

Very helpful. Printed out all our holiday paperwork. Excellent service.

Brilliant service when booking our honeymoon. Rhiannon and her colleagues that we met were very honest, professional and knowledgeable (they even offered Prosecco to my fiancées delight). Highly recommend using Virgin Holidays at Cribbs Causeway. Thanks!

Steve and Harry went the extra mile in booking a holiday for me. Nothing was to much trouble and they looked tirelessly for the right location, package and deal. This took a few hours including some extras which weren’t easy to apply. There perseverance and friendliness was very refreshing and demonstrated “what good retailing” looks like. I would certainly recommend the team and wouldn’t hesitate to book in Bristol again even though it’s 70 plus miles away. Thanks again and keep up the hard work.

Booked a holiday with Virgin this afternoon. Leanne was great and nothing has been to much to ask, we have had various quotes over the past months and she has been very patient with us. Pleased to have got a nice holiday booked!

My friend and I went there with a couple of enquiries and they helped us sort them out

Victoria and Mike are legends 👌 very professional and friendly team 💫

Very friendly and attentive reps. Helped us find and book our 2023 holiday with patience and humour! The only disappointment was the lack of brochures to take away.

A huge thank you to Victoria who was both kind and patient to listen to what sort of holiday we wanted. She then investigated and came up with a perfect holiday. Outstanding service.