My clothes were stolen from the laundry room last night during their cycle, and when I went to the front desk for camera surveillance, the GM was very late in her response to the girl working the front desk. She stopped responding all together and told the employee that she’s “with her family” and didn’t care to review footage for me to retrieve my laundry. Some hospitality for guests who literally pay your bills. This hotel is also known for having unsavory characters roaming the halls at night. Not a safe space for your children. In response to the owner's response, you did not address my complaint at all. You were made aware last night that my clothes were swapped DURING their wash cycle, not sitting there once they were done. I literally came the moment my timer went off for my clothes and someone had already removed my clothes and put more in the washer. You didn't address the fact that you were taking too long to respond, and that you stopped responding altogether to then tell your employee that you were with your family. I understand I left my clothes unattended, but you hindered me figuring out who did it. It would've been a simple tracking of whoever took the clothes and what room they went to. I could've called the police and had them knock to retrieve my things. Luckily, whoever swapped them brought them back. But what if they didn't? Yes, I left them. But if you're gonna help, don't stop responding halfway through the process. The whole comment about the towels and the service was irrelevant and the issue I have isn't with the hotel staff, it's with you, the owner.

Thank you, Shawn!! We were driving to Chicago from Toledo and had to stop for a rest around 3am. Everywhere was either booked, or wanted to make us buy two nights since it was already technically the next day. We really just needed somewhere to get 5 hours of sleep and hit the road again. Shawn sold us a room, and allowed us to sign up to be a rewards member as a way to get a discount on the room since as I mentioned, we were only there for 5 hours. The bed was comfortable and the room was clean. We enjoyed a quiet, peaceful stay!

I am a truck driver that needed a room at the last minute! Luckily they had a very clean room and building in general! But they were super accommodating with me and let me park the truck in their lot! The ladies at the front were amazing! All around a great place to stay and super thankful for their hospitality!!

This has probably been the worst hotel experience Ive ever had, and we're only half way through the stay... first night we get here one of the staff barges into our room without even nocking then takes off wothout saying anything. Then breakfast this morning... grabbed a container of milk set to expire the 19th, must have sat out side the fridge for a while cause it was very sour. Sadly i didnt realize that until after I started drinking it... good think it was me and not my pregnant wife or 14 month old daughter. Definitely stay away from this place

*Update……now they’re changing the door locks instead of waiting until the room is checked out. So now I have to sit here and listen to this noise and be invaded for at least 60 minutes while the maintenance team throws tools and parts all over the place. If I could rate 0 stars I would. No excuse for this terrible experience. Don’t bother responding, owner. I have nothing more to say to you. Nasty dirty. Two rooms over several days. Both had previous renter hair in bathroom and beds looked messy, definitely not cleaned after every move out. No toilet paper in second room and plumbing is horrible. Cracked sink and toilet looks like it belongs in an outhouse. Gross! Stay away. Stayed on business so had no choice. Would never come here on a personal trip.

Bathroom made you question life choices (why you decided to gamble and book a cheap room). Floors were gross - I didn't even like wearing socks, nevermind going barefoot. Our room smelled very strongly of smoke throughout the stay. One front desk guy was stingy with towels. Splitting the room with others made it ok, but would definitely go somewhere else next time.

My stay here was pretty good. Room was cozy & warm. Service was great! I would definitely recommend this location. I didn’t stay long enough to enjoy amenities, but this location has breakfast, DoorDash has a hotel promo with this location. Food came right to my door.

This was a great stay! The hotel was nice and clean. The breakfast was good. It had a coffee bar and the Greek yogurt machine was amazing!! We would definitely stay here again!

Not the fault of the hotel but nothing to eat within walking distance. Too isolated. They do have some food in the lobby though. And breakfast is one of the more outstanding that i have had.

What a comfortable stay, soft pillows and bed coffee in room place was clean and quiet- great breakfast friendly staff I highly recommended and will be back

Service was just ok. Manager was a little unprofessional. Overall decent place to stay and breakfast was great! Options for any pallette!

Budget-Friendly Hotel in the Hammond Area I stayed in this Best Western while in the Hammond area for business. I typically stay down the road in the other hotels but decided to give this Best Western a shot for a three-night stay. The hotel is a good choice for a budget-friendly stay. The staff was accommodating when I checked in and they recognized my Best Western status. The hotel overall is a bit dated and could use an update, however, my room was clean and large and I got a good sleep. The decor in the rooms like the rest of the hotel is dated and could be upgraded. As a business traveller, there are many places to plug in your devices, and connection to wifi was seamless. The wi-fi signal was very strong and I had no issues connecting multiple devices to the wi-fi. The fitness center was below my standards as some of the equipment didn't even work, and not only that, the equipment was limited. The fitness center could use an overhaul. Overall a problem-free stay in a budget-friendly Best Western

The rooms are good, the only reason I’m rating service at 1 ( I wouldn’t give it one at all) was because of the receptionist at night. Every time we would walk in, she was on the phone. We needed something for our room and when we asked we had to wait for her to acknowledge us. Not once did she have a hospitable attitude. Once she did acknowledged us she did not ask: “ how can I help?” or anything- I mentioned we needed something and she just got up and walked away. She then comes back and hands over the items. Not once saying anything. Horrible. She seemed bothered that we interrupted her phone time while working. No smile no good customer service. Also the juice machine was pure concentrate.

The staff was very friendly and helpful. The room was clean and comfortable. The main reason that we chose this hotel was because it was pet friendly. If you have a dog do not hesitate staying here. Very big back yard with grass and nice shade trees to sit under. Also a fence between this hotel and the hotel and parking lot next door. We spent many hours outside with Bailey. I highly recommend this hotel for everyone .

Place was not bad at all. Very clean. I just feel like they could’ve done way more when it came to breakfast. They way everything was it was like they were saying “at least it’s breakfast” I was disappointed. Other than that the hotel is decent. Better than the other hotels on that street.

Terrible rooms. Bed sheet smell like sweat. Maybe beds were remade without changing the sheets. Unless you are extremely exhausted, don't waste your time. I personally ended up leaving after 2 hours

It was horrible when entering the room the first time we noticed hair in the tub and a curly hair on the portrait hanging. People hang out in the parking lot at night it’s hard to sleep and appears unsafe. We stayed on the 3rd floor and on Saturday the housekeeper stopped by the room and said she would return in about an hour when we left. We called the front seat to let them know we were leaving and she could come clean; needless to say she never returned. When we came back at 7:00 pm the room still had not been cleaned. We called to the front desk and a young Caucasian lady answered and did not apologize she just said there was nothing she can do because house keeping was gone; she didn’t even ask did we need anything. The next day when it came time to check out I had to call out to them to come from the back several times and when I informed her about my experience I still received no apology but she did ask the manager to come out after waiting 3 minutes for her I just left….. This was a sad experience you are better off going to motel 6 next door.Ohh and the breakfast is horrible.

Avoid this place at all cost! I have no clue what bridge the people climbed out of to say anything good about this place. It’s filthy, mold, plain disgusting! The sheets are dirty, the floor are filthy! Do not stay here it needs to be condemned!

There is a very tight turn-a-round for a truck and trailer at the end of the parking lot. Not much trouble for one truck but a second one might not be able to make it. Once turned around, two trucks can fit. They also accept pets. $75.00 deposit on a charge card (no cash) that is refunded after checkout + $25.00 non-refundable charge. My room was purposely located close to a door so I could take my dog outside. The stay was pleasant and breakfast was good.

It was a great experience! Denise was amazing she is a very pure soul and she makes you feel welcome and appreciated! She is amazing!!

Wonderful place to stay. Some good restaurants near the hotel make it easy to find a bit to eat. Close to Chicago so it’s a great spot to do day trips into the city

I drove up to Chicago from the southwest side of Indianapolis for Labor Day weekend to go to a show. Hotel prices inside Chicago are ridiculous, so I decided to book with Best Western in Hammond, IN since it was only about 35 minutes from the show, and the price wasn’t nearly as much as inside the city (I paid $180 for a single person room with King bed). I requested a room on the end, and my request was met. Check-in was all okay. Staff were friendly and informative. They do have a $100 credit hold that stays on your card until they check your room for damages, and then it falls off. I think this is fairly standard practice for most hotels anymore though. A major selling point for me when I choose a hotel is whether or not they offer a continental breakfast. I like to wake up early and get some hot food first thing in the morning. Therein lies my only complaint with this hotel, and the reason I rated it 4 stars instead of 5…I got up at 7:30 and went down to the restaurant area, just in time to get the last cold biscuit with gravy, and some lukewarm potatoes O’Brien that tasted freezer burnt (breakfast began at 7, so it shouldn’t have been that cold). There were no eggs or breakfast meats available, and hardly any fruit choices. They had waffle and pancake makers caked with burned batter set out for guests to make their own, but I was hoping for some bacon and eggs or at least a banana. Slightly disappointing. Overall I would recommend staying here, and will likely stay here again myself. I think for the area, it’s one of the nicer hotel choices.

Love this place. Its a great place to stay whenever we get our truck worked on

JM and Kiera were very nice! Got me checked in swiftly, 10/10 service! 3rd time staying here and Rooms are always clean

Had a very nice experience looking forward to staying there again in the future when necessary

Queen sized beds were so nice and firm, felt good for the 2 days I stayed. Breakfast choice wasn't much, but it did and served its purpose.

Ok so I stay here often. And The only reason they do not get 5 stars is because the snickers ice-cream in the freezer was melted and the chips was expired and the vending machine never works. Other than that, very friendly staff. Especially the front desk and the house cleaners will get you what you need. Breakfast is ok. Overall very clean place.

Rooms are clean, the is the only nice hotel that is closest to the Hard Rock Casino. Friendly staff. Free breakfast, microwave in the room! Fridge and free coffee. Comfy bed! Highly recommend this hotel.

When I arrived there was a few sticky spots on the carpet like so sticky it took my shoe of my foot. I let them know at the front desk and it was cleaned a.s.a.p. From what I can see it says no smoking on the doors and on the desk in the room but the 2nd floor smelled like marijuana and cigarette my hole stay i did say something about the smell of cigarette on my floor but nothing was done. The beds are not very comfortable and the pillows are just not good to be polite. The store is very expensive its 4 dollars for a thing of Ramen you can buy at Walmart around the corner for 1.48 there is ice cream in the store that sells for 3.00 dollars a pop and it about 4 spoons full it cost 50 cents a cup if you buy the pack. Best thing about this hotel is the customer service very nice workers.

I have never had a bad time at any best Western and this particular location is no different, the staff are absolutely beautiful people with much to share! If you need something, you only need to ask, everyone is ultra helpful. The few restricting rules here, I fully understand. Being trapped here is like being trapped in heaven, can't complain bout nothing. I did see some remarks bout the ladies that work the front desk, they were very cordial and nice. Everyone here seems very happy and quick to share a joke or 2. When I look around I see clean rooms and folks that smile A LOT! Amazing place, would definitely stay here again anytime!

My spouse and I were moving across the country and stayed at a previous Best Western. This hotel was our second night while on the trip. Compared to the first BW, this was not a great place. The area was sketchy, though this hotel was the least shady one. Bedroom floor was made of plastic(?) and the bathroom was small. The bathtub looked questionable, even though it wasn't visibly filthy. I killed two spiders within 5 minutes of being there, so if you're scared of spiders, beware. Microwave in the room isn't great, but it works. Breakfast was meh at best. We parked at the back of the hotel where our room was, and a strange man walked towards us. Mind her, this was at midnight and the back of the parking lot was empty except us. He was trying to make small talk until he saw my spouse's firearm. When he did, he turned around and walked away without another word. Definitely very concerning. If you're a woman by yourself, please stay out front where there's lights and people. Overall, an ok place to sleep, but I wouldn't stay here longer than a night.

This was a very pleasant stay at the hotel. Staff was very nice and professional at all times. The rooms are big and most importantly very clean and the beds was comfortable. The breakfast the hotel has was actually pretty good hot and fresh. Felt safe my entire stay would definitely stay here again.

This is the second Best Western hotel in that area that I visited. I didn't like this one as much as Best Western Crossroads Inn. My room looked kind of "worn" versus in the other hotel my room made a great impression by looking and feeling fresh. Everything in the room was clean, though. No usb outlets in the room, which I I think is pretty much standard these days. Bathroom was clean and water pressure was great. No coffee machines in general hotel area ,only in restaurant area which operates only during certain hours. I was disappointed that on Sundays complimentary breakfast is served from 7am,as I had to leave before 7am.On weekdays breakfast starts at 6am. Hotel staff was quite friendly. Overall not a bad experience, but definitely not a 5 stars.

Traveled with two cats and we were placed in a pet friendly room that ended up being a NIGHTMARE. The room stunk of animal and smelt musty, even after turning on the A/C unit. There was a big hole under the A/C unit, which we had to cover to prevent our pets from getting curious. The bed linens were covered with lint and hair. The breakfast was a grab and go/buffet style food. The foods were picked from the frozen aisle in Walmart and then heated up. If I could give a zero I would. We paid $219 for a $50 experience. The only pro was the bathroom was clean. Just felt dirty after staying here for a night. Save your money and stay somewhere nicer for the same price.

This was the worst hotel I have ever stayed in. The rooms were dirty and the sheets had hair all over them. The shower/tub did not drain. We had to ask for 2 days for our room to be cleaned. The woman up front with dark hair was so rude unless you were a man because she was sure nice to my husband but very rude to me. I am so disappointed. Only thing good about this hotel is the breakfast.

This hotel was really nice but I was taken back when I saw dirty smelly towels on the outside of some of the rooms! What's up with that! If they don't want to see and smell it, what makes them think that patrons do! Unbelievable! The front desk clerk needs to tell people upon check in not to do that! Otherwise the rooms were very nice.

First thing when you we walked in at 2am, we were not greeted at all what so ever. The lady at the front desk barely made eye contact. Her exact words, “ make sure you book it for today online”. Ok so I go online to book it on todays date, then after paying for it online she informs me that I booked it for the day after. I said no, you said book for today, she then proceeded to say no we are on hotel time you were suppose to book it for the day prior. Which she did not say that to me. So now I have a reservation for the day of, which you cannot check in until 4pm. We have been driving for hours, it’s 2am, and I have a tired 10 year old and now I’m frustrated. I go back on the website for Best Western and you can’t even select the day prior to make a reservation so I don’t know why she would tell people this. She then says she can’t change the date of the reservation and that was it. I think this situation could have been handled better, no apology, no offering to change the dates, no asking higher up or anything can be done. She didn’t seem happy from when we first walked in. Very disappointed.

I met Justin at the front office and he was as mean as hell. After checking me in I requested for an extra key to my room and he gave me an attitude and also gave me an unactivated key. He was so mean in all ways and his customer service manners were trash